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Section1

Q.1:WhatarethedifferencesbetweenHRMandpersonnelmanagement?
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SECTION 2

Answer:Humanresourcemanagementisthenewversionofpersonnelmanagement.Thereisnoanywatertightdiffere

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managementandpersonnelmanagement.However,therearesomedifferencesinthefollowingmatters.

1.Personnelmanagementisatraditionalapproachofmanagingpeopleintheorganization.Humanresourcemanagem
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managingpeopleandtheirstrengthsintheorganization.
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2.Personnelmanagementfocusesonpersonneladministration,employeewelfareandlaborrelation.Humanresource

acquisition,development,motivationandmaintenanceofhumanresourcesintheorganization.
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3.Personnelmanagementassumespeopleasainputforachievingdesiredoutput.Humanresourcemanagementass

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Instruction/Guide

End Test

Q.2:Whatensuretheproper'fit'betweenanorganization'sstrategicgoalsand
thepolicies,practicesandproceduresofhumanresources

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Q.3:Discusstheroleoftradeunionsinanorganisation

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Q.3:Discusstheroleoftradeunionsinanorganisation

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Q.4:Discussrecruitment

Approaches

Internalrecruitment(nottobeconfusedwithinternalrecruiters!)referstotheprocessofacandidatebeingselectedfro
anewjobinthesameorganization,perhapsasapromotion,ortoprovidecareerdevelopmentopportunity,ortomeet

need.Advantagesincludetheorganization'sfamiliaritywiththeemployeeandtheircompetenciesinsofarastheyarer

willingnesstotrustsaidemployee.Itcanbequickerandhavealowercosttohiresomeoneinternally.Anemployeere

existingemployeesrecommendprospectivecandidatesforthejoboffered,andinsomeorganizationsifthesuggested
receivesacashbonus.

Nichefirmstendtofocusonbuildingongoingrelationshipswiththeircandidates,asthesamecandidatesmaybeplac

careers.Onlineresourceshavedevelopedtohelpfindnicherecruiters.Nichefirmsalsodevelopknowledgeonspecific
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Section2

George continued "I would like to state few things clearly to you. Your job is to
makesurethatpeoplelikemeandyourbossesdonotmakestupiddecisions.We
havegoodconfidenceinyourabilitiesandthatiswhywehavebroughtyoutothe
HeadOffice.Foreverybody,timeisrequiredforlearning.Iwillexpectyoutoknow
all the nuances of your product in three months time. Until then you have my
completeconfidence".
Q.5:GeorgemustcoductaSWOTanalysisofhisemployeetoknowhis
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strengths
weeknesses
opportunigtiesandthreats
alloftheabove

Q.6:Themoraleoftheemployeeisenhancedthrough
HRMnager
management
mentors
alloftheabove

Q.7:Theprocessofidentifying,assessinganddevelopingleadershipiscalled
Employmentplanning
Humanresourceplanning
Successionplanning
Alloftheabove

Q.8:Amanagermaydelegateanyofthefollowingexcept
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Authority
Workload
Responsibility
attendanceatmeetingstorepresentthedepartment

Q.9:HRdepartmentshouldensure
motivation
problemsolving
careerplanning
alloftheabove
Section3

Q.10:Whichofthefollowingwillinfluencethestyleofmanagementusedbya
company?
Thedesirebytheownertohavetheworkforcetreathiminafatherlyway.
Theneedtofocusdiscussionsonpolicyasajointprocessbetweenemployeesand
employer/manager.
Thecultureofthecompany,thenatureofitsworkandthepreferencesofthe
individualmanagers.
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Theuseofdistinctpenaltiesforpoorperformance.

Q.11:Whatismeantbythetermdelegation?
systemofmanagementthatreliesonconsultingemployeesbeforemaking
decisions
Theprocessofusinggoalsasthebestwayofmotivatingmanagerstoachieve
corporatetargets/objectives
Thegivingoftasksbyamanagertoasubordinate
AstyleofmanagementsupportedbyFWTaylor

Q.12:Thetechniqueofcollectivebargainingdependsupontheprincipleof____.
give&take.
take&give.
collectiveagreement.
Unions

Q.13:Instrategichumanresourcemanagement,HRstrategiesaregenerally
alignedwith
businessstrategy
marketingstrategies
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financestrategy
economicstrategy

Q.14:Ineffectiveplanningofworkforcewouldbehighlightedby:
Recruitmentandselectionproblems.
Theneedtooutsourcesomeoftheproduction
Aneedtoofferretrainingtocurrentemployees.
Anopportunitytoincreasetheuseofmechanisation.

Q.15:ThefieldofHRMwasfoundedontheideathatthecompetitiveadvantage
oftheorganisationreliesonthefollowingsourcesofcapital:
humancapital
systemcapital
sourcecapital
noneoftheabove

Q.16:Theprocessofselectivelyreinforcingaresponsetochangethebehaviorof
apersonisassociatedwith
behavioralmodeling
operantconditioning
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education
learning

Q.17:Toaddressthechallengesandopportunitiestheyfaceorganisationsengage
inaprocessofstrategicmanagement.Strategicmanagementis:
shorttermfocusedandcomposedoforganisationalstrategy,includingstrategy
formulationandimplementation
longtermfocusedandcomposedoforganisationalstrategy,includingstrategy
formulationandimplementation
longtermfocusedandcomposedoftheorganisation'smission,visionandvalue
statements
shorttermfocusedandcomposedoftheorganisation'smission,visionandvalue
statements

Q.18:..strivestohaverightnumber&rightkindofpeopleattherightplace
&attherighttime.
HumanResourceAcquisition
HumanResourcedevelopment
HumanResourceplanning
noneoftheabove

Q.19:Thestrengthoftradeunionsistheir____.

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Q.19:Thestrengthoftradeunionsistheir____.
unity.
Work.
Employee.
Economicsecurity

Q.20:Authoritarianleadershipisatermoftenseenintextbooks.Whatdoesit
mean?
Astyleofleadershipwheretheleaderkeepsaverytightcontrolonallinformation
anddecisionmakingprocesses.
Asystemofleadershipthatallowsmaximumparticipationbyallemployees.
Achainofcommandthatisflatandallowsconsiderablepersonalfreedomtomake
decisions.
Thesellingofdebtstoanagency,whotakeresponsibilityfortheircollection.

Q.21:Apartfrompaywhatisthesecondmostcommonreasonforadetojoina
tradeunion?
Groupsolidarity
Friendshipgroups.
Politicalreasons
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widerangeofpersonalbenefits

Q.22:Whichofthefollowingisanaccuratedefinitionofrecruitment?
Theprocessofattemptingtofillgapsthatexistintheskillsofthecurrentlabour
force.
Thesystemoffollowingsomeonearoundandnotinghowtheyperformtheir
duties.
itfocusesonselectingnewemployeeswholovelearningandarehighlyskilled
employeesarerewardedforsubmittingcreativesuggestionsandparticipatingin
theirimplementation

Q.23:Whendecidingonobjectivesformanagementitisadvisedthatcompanies
shouldaimtoachieve'SMART'withinthese.WhichofthefollowingisNOTpartof
theSMARTscheme?
TheneedtobeSpecificinthechoiceofobjectives
TheneedtomakeobjectivesTangible
AllobjectivesmustbeMeasurable
ForpersonneltofeelcapableofreachingobjectivestheymustbeAchievable

Q.24:Toogreatarelianceoninternalrecruitmentcanresultin:
Reducedjobperformance
higherlabourturnover

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higherlabourturnover

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internalconflict
poorgroupdynamics.

Q.25:Whichofthefollowingiscloselyassociatedwithstrategichumanresource
management?
efficientutilizationofhumanresources
attractingthebesthumanresources
providingthebestpossibletraining
Alloftheabove

Q.26:TheHRplansofanyorganizationdoesnotincludes
personnelplans
productionplans
compensationplans
traininganddevelopmentplans

Q.27:Perodicdatacoolectionsmustbedonetoassestheemployeesthrough:
questinnaires
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surveys
observation
alloftheabove

Q.28:Intraditionalfocus,providingopportunitiesforlearningispartof
traininganddevelopment
performanceappraisal
recruitingandplacement
humanresourceplanning

Q.29:Thebestmethodforconductingatrainingneedsanalysiswhendataneeds
tobeobtainedfromalargenumberofemployeesis
interviews
observations
questionnaires
alloftheabove

Q.30:Strategichumanresourcemanagementinvolves
planning,foresightandanalyticaldecisionmaking
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settingemploymentstandardsandpolicies
linkinghumanresourceswithstrategicobjectivestoimproveperformance
alloftheabove

Q.31:Whichofthefollowingisareasonforsupportingawiderspanofcontrol
withinanorganisation?
Themanagementwantstoreducetheopportunitiesfordelegation
Thereisaneedfortightercontrolwithinthebusiness
Thebusinessacceptsthatwithinitsmanagementtherewillbeincreasedcontact
betweenmanagersandemployees
Managementwishestointroduceaprocessofdelayering

Q.32:Mostmanagementteamsuse'appraisal'butwhatismeantbythisterm?
Asystemusedtoimprovetheperformanceofpersonnel.
Themainwayinwhichanemployeeswagesaredetermined.
Asystemofrewardpointsofferedbyretailerstoattractcustomerloyalty.
Theevaluationofanindividualemployee'sperformanceoveragivenperiodof
time.

Q.33:Theeffectivenessofwidespansofcontrolwilldependon:
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abilityofthechosenmanagertocontroleffectivelythoseundertheircontrol
Designingacomplexsetoftasksforlessseniorpersonneltoperform
EmployeesbeingtreatedinamoreTheoryXway(McGregor)andnotleftto
supervisetheirownworkingenvironment
Theseniormanagementwishingtoencouragepromotionfromwithinitscurrent
staff

Q.34:Whichisnotanexternalsourceofrecruitment?
Promoteesfromwithinthepresentemployees
Recommendationsofpresentemployees
Campusrecruitmentfromschoolsandcolleges
Employmentagencies

Q.35:360%feedbackinvolvesappraisalsby_______.
Linemanagers
Subordinates.
Superiors.
Anyonewhoisdirectlyoncontractwithappraise
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Q.36:AstepoftheHRMapplicationtoolistodetectpotentialproblemsor
opportunities.thegapanalysisprocessidentifies
bestpracticesandtheorganisation'scurrentandfuturehumancapital
requirements
areastheorganisationneedstobuilduponandimprove
individual,groupandorganisationalconcerns
alloftheabove

Q.37:Unlessworksatisfying&rewardingthemoraleofthepeopleislikelytobe
__.
High.
low
noneofthese
satisfied

Q.38:Thepersonnelplanrequiresforecastof
personnelneeds
supplyofinsidecandidates
supplyofoutsidecandidates
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Alloftheabove

Q.39:Anadvantageofrecruitmentfromoutsidethecompanyis
thatitischeaperthaninternalrecruitment
thatthereisnoneedtoadvertisethevacancy
thatitbringsinnewexperienceandskillstothefirm
thatitavoidsjealousywithinthefirm

Q.40:WhichofthefollowingisNOTnormallyasignofpoormoraleamongsta
workforce?
Highlevelsofabsenteeism.
Highlevelsofturnover.
Increasedlevelsofpersonalproductivity
Apoorexternalimageanddifficultiesattractinggoodrecruits.

Q.41:Whatarethetypesofindustrialactionaunionismostlikelytoengage
in______.
Unofficialaction
Strikeaction.
Actionshortofastrike.
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Absence.

Q.42:Whichofthefollowingisoneofthefactorsthatmightinfluencethestyleof
leadershipusedbyafirm?
Acceptingthatemployeeswhoagreearefavoured.
Workersshouldbelefttobemoreincontroloftheirownworkingenvironment.
Offeringprofitsharingaspartofemployeesremunerationpackage.
Theskillsexpectedfromeachemployee.

Q.43:Amanagermaydelegateanyofthefollowingexcept
Authority
Workload
Responsibility
attendanceatmeetingstorepresentthedepartment

Q.44:Thebestreasonforpresentingatrainingprogramisbecause:
itcontributestotheorganization'sgoalsandobjectives
ithasbeenhighlyadvertised.
competitorsareusingthetraining.

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competitorsareusingthetraining.

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concernaboutfederalagencypressure

Q.45:Workforceplanninginvolvesallofthefollowingexcept
Organisingthetrainingofstaff
forecastingfuturepersonnelrequirements
examiningproductionplansinafactory
preparingandmaintainingpersonnelrecords

Q.46:WhichofthefollowingisNOTacharacteristicofanarrowspanofcontrol?
Thereislessopportunitytodelegate
Thisformofspanofcontrolcreatesasmallerhierarchywithinthebusiness
Supervisionandcontrolaretighter
Thedistancebetweenthetopandbottomoftheorganisationisgreater

Q.47:Whichofthefollowingisthebestdefinitionofacentralisedmanagement
system?
Asystemthatencouragesempowermentofworkers
Amanagementstructurethatconcentratesondevelopingtheskillsofjunior
personnel
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Asystemthatinvolvesauthorityandresponsibilityfordecisionmakingbeingin
thehandsofseniormanagers
Asystemthatencouragesfasterdecisionmaking

Q.48:Duetohighercosts,.areusuallyemployedtofillseniormanagement
&executivelevelroles.
headhunters
employeeexchanges
advertisements
InhouseRecruitment

Q.49:Inrecentyearsautonomousworkinggroupshavecometoplayan
importantpartinmanybusinesses.Whataretheiressentialfeatures?
Thegroupreportsdirectlytotheseniormanagementabovetheminthehierarchy
ofthefirm.
Thecreationofteamswhichhaveahighlevelofautonomyandcontrolovertheir
immediateworkingenvironment
Thebringingtogetherofvariousindividualswhohaveacommoninterestinsolving
certainproblems.
Agroupofexpertsbroughtintoresearchnewwaysofproducingaproduct.

Q.50:Aperformanceratingsystemis_________.
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Agradeorscorerelatingtooverallperformance.
Detailsoftheextenttowhichworkobjectivesweremet.
Lastyearsobjectives
Achievementsduringtheyear.

Q.51:Whatismeantbythetermfunctionalmanagement?
Asystemofbusinessorganisationthatisbasedonanindividualhavingawide
rangeofskillsneededtoadministerabusiness
Atypeofmanagementthatisbasedmoreonpersonality
Asystemthatgroupstogethervariousjobsandisorganisedbydepartments,
sectionsorfunctions
Asystemthatsupportsaflatformofcommandchain

Q.52:Ifoutsidevendorsabroadaresupplyingservicesthatarepreviouslydone
byinhouseemployeesi
Outsourcing
offshoring
alternativestaffing
Noneoftheabove
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Q.53:Theprocessofidentifying,assessinganddevelopingleadershipiscalled
Employmentplanning
Humanresourceplanning
Successionplanning
Alloftheabove

Q.54:.istheprocessofdescribing&recordingaspectsofjobs&specifying
theskills&otherrequirementsnecessarytoperformthejob.
JobSpecification
Jobanalysis
Jobdetail
Jobdescription

Q.55:Recruitmentandselectionmustbeeffectivetoensureit:
offsetshighlabourturnover
deliversthehighestcaliberofindividualsatoptimummost.
tohaveasurpriseincaseofsicknessandabsence.
encouragesnewbloodintotheorganization

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encouragesnewbloodintotheorganization

Q.56:HRMevaluatestheplanagainstsuccesscriteria.Duringthisstageitis
importanttonote
thepositiveeffectsoftheactionsimplemented
thenegativeeffectsoftheactionsimplemented
thefailuresthatresultedfromtheimplementationoftheplan
alloftheabove

Q.57:Whichofthefollowingwillinfluencethemethodofrecruitmentand
selectionusedbyacompany?
Thestateoftheeconomy.
Thesizeoftheorganisation.
Thetypeoftrainingprogrammesusedbythecompany.
ThepossibleexpansionofUKbusinessinEurope.

Q.58:WhichofthefollowingwillNOTresultfollowingtheintroductionofamore
decentralisedsystemofmanagement
Increasedmotivationamongstthoseempoweredtomakedecisions
Greaterconsistencyinthedecisionsmade
Thedevelopmentofskillsamongstthejuniormembersofthemanagementteam
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Thedevelopmentofskillsamongstthejuniormembersofthemanagementteam

Anincreaseinthespeedatwhichessentialdecisionsaremade

Q.59:Whatismeantbythetermempowerment?
Aprocessofgivingemployeesgreaterautonomyanddecisionmakingpowers.
.Asystemthatencouragesworkerstomovemorefreelywithintheworkforce.
Theopportunitytoshareinthecompany'sprofits.
Aformalsystemofleadershipthatreliesgreatlyoncontrol.

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