Cab Tender Document IRCTC

2011/IRCTC/Tourism/ Car Rental (Institutional)
INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED
TENDER DOCUMENT
TENDER FOR INSTITUTIONAL CAR RENTAL (Rate Contract)
Tender No. 2011/IRCTC/Tourism/Car Rental (Institutional)
(Cost: Rs 525/-non refundable)
Sale of tender document: From 25th Oct 2013

Last Date for Submission of Tender Documents: 18th Nov 2013 till 12.00 Hrs
Date and Time of Opening of Tender Documents: 18th Nov 2013 at 12.30 hrs
In case 18th Nov 2013 is declared holiday, the tender will be opened at the same time on
the next working day.
Address
:
Deputy General Manager/ Tourism
Indian Railway Catering and Tourism Corporation Limited,
Ground Floor, STC Building, Jawahar Vyapar Bhawan,
01 Tolstoy Road, Connaught Place,
New Delhi-110001
Tel: 011-233701100, 01
Fax: 011-23701177
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2011/IRCTC/Tourism/
Tourism/ Car Rental (Institutional)
List of Contents
S. no.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Particulars
Page No.
Notice Inviting Tender

1
List of contents
2
Disclaimer
3
Instructions to Tenderers
4-8
Check list of documents
9
Packet A Eligibility Criteria
10
Scope of Work
11-14
General Conditions
15-21
Special Conditions of Contract
22-27
Car agency Contact details
28
Format for Covering Letter(Annexure A)
29-30
Technical Bid (Annexure
Annexure B)
B
31-32
Packet B Financial Bid (Annexure C: Schedule A, Schedule B, 33-37
Schedule C)
Fuel Escalation/ Decline clause (Schedule D)
38
Conditions governing the performance of agency
39-43
Operational procedure
44-45
DISCLAIMER
1. The information contained in this Tender is being provided by IRCTC for the
limited purposes of enabling the Bidders to participate and submit a Bid in
response to this Tender for Institutional Car Rental (Rate Contract). In no
circumstances shall IRCTC, or its respective advisors, consultants, contractors,
servants and/or agents incur any liability arising out of or in respect of the issue of
this Tender, or the Bidding Process.
2. The objective of the Bid document is to provide the prospective Bidder(s) with all
relevant information to assist the formulation of proposals or bids.
3. This Tender may not be appropriate for all persons, and it is not possible for the
IRCTC, its employees or advisors to consider the investment objectives,
financial situation and particular needs of each party who reads or uses
this Tender. The
assumptions, assessments, statements and information
contained in this Tender may not be complete, accurate, adequate or correct.
Each Bidder should therefore, conduct its own due-diligence, investigations
and analysis and should check the accuracy, adequacy, correctness, reliability
and completeness of the assumptions, assessments, statements and
information contained in this Tender and obtain independent advice from
appropriate sources.
4. Nothing in this Tender shall be construed as legal, financial or tax advice. IRCTC
will not be liable for any costs, expenses, however so incurred by the Bidders in
connection with the preparation or submission of their Bid. IRCTC reserves the
right to amend this Tender or its terms and any information contained herein or to
cancel the Bidding Process or altogether abandon the Project at any time by
notice, in writing, to the Bidders. Further, it may in no event be assumed that
there shall be no deviation or change in any of the herein-mentioned information.
5. IRCTC may, in its absolute discretion but without being under any obligation to
do so, update, amend or supplement the information, assessment or assumptions
contained in this Tender.
6.
Laws of the Republic of India are applicable to this Tender.
7. Each Bidders acceptance of delivery of this Tender constitutes its agreement to,
and acceptance of the terms set forth in this Disclaimer. By acceptance of this
Tender, the recipient agrees that this Tender and any information herewith
supersedes document(s) or earlier information, if any, in relation to the subject
matter hereof.
3
2011/IRCTC/Tourism/
Tourism/ Car Rental (Institutional)
Annexure I
INSTRUCTIONS TO THE TENDERER

The Indian Railway Catering and Tourism Corporat
Corporation Ltd. here in after called the
Purchaser, proposes to obtain sealed tenders from the Cab rental companies in
accordance with the instructions following here after.
1.0
General:
Date & Time up to which Tenders will be received: 18th Nov2013 till 12.00 hrs
Date & Time of Opening of Tender: 18th Nov 2013 at 12.30 hrs
(Tender will be opened in presence of bidders, whosoever wishes to be present in the
office of the corporation to witness the opening of Tender.)
Envelope containing the Tender to be addressed to:
Deputy General Manager
anager (Tourism)
Indian Railway Catering & Tourism Corporation Ltd.
11th Floor, A Wing, Statesman House, B-148,
B
Barakhamba
khamba Road, Connaught Place,
New Delhi-110001
2.0 Documents to be submitted by Tenderers:
1. Bid document,, along with all tender papers, must be submitted in a sealed cover
marked as Tender for Car Rental (Institutional)
(Institutional).
All tender papers submitted should be serially numbered on the top right hand
corner of every page of the Bid Document including the Annexure.
The Cover Page of tender document, having six digits serial number should be
kept as page no. 1 (one) of the Tender Document.
The EMD amounting to Rs. 1,00,000/- (One lakh only) in form of Demand
Draft/Bankers cheque drawn in favour of Indian Railway Catering &
Tourism Corporation Ltd. issued by any Nationalized Bank/ Scheduled
Commercial Bank payable at New Delhi, should be attached with Cover page
(page number one)
one), of the Tender Document.
The name and address of the applicant should be mentioned on the reverse of
the Demand Draft/Bankers Cheque, attached as EMD.
All pages of the tender document should be duly signed and stamped by the
signatory of the applicant. The tender document should be submitted in original.
Tender document not submitted in original, and Failure to sign and stamp in
all pages may lead to disqualification of bidder.
2. Covering Letter as per Format enclosed Annexure: A.

3. Technical Bid as per Instructions enclosed- Annexure: B
4. Financial Bid as per Format enclosed Annexure: C; Schedule A, Schedule B, &
Schedule C.
5. The applicant should submit set of documents in support of Eligibility Technical
Criterion mentioned in Packet A (Annexure- B).
6. Technical bid (packet A) and Financial bid (packet B) should be submitted in two
different sealed envelopes, clearly indicating name of the applicant on both envelopes.
Both these envelopes may be kept in another envelope indicating the name of the
applicant.
2.1 The tender should be sealed in a packet. The packet containing the Tender should be
clearly marked in bold capital letters and To be opened on (Date) at (Time) HRS
should be written boldly below it.
3. Validity:
3.1 The EMD of unsuccessful bidders shall be returned without any interest within 30
days after finalization of tender.
3.2 The offer shall be kept valid for acceptance for a minimum period of 30 (Thirty) days
from the date set for opening of tenders.
3.3 Offers shall be deemed to be under consideration immediately after they are opened
and until such time the official intimation of award of contract is made by IRCTC to the
tenderer. While the offers are under such consideration, tenderers and or their
representatives or other interested parties are advised to refrain from contacting IRCTC
by any means. If necessary, IRCTC will obtain clarifications on the offers by requesting
for such information from any or all the tenderers, in writing, as may be considered
necessary. Tenderers will not be permitted to change the substance of their offers after
the offers have been opened.
4.0 Tender Evaluation:

The entire process of evaluation of the offers shall be in two stages:
4.1
Stage I: The Technical bid of all the offers that are received within due date
mentioned herein shall be opened first in presence of those Bidders or
their authorized representatives who choose to be present at the time of
opening of the tender. The technical suitability of the Bidders shall be
evaluated in terms of condition laid down. The financial bid of only those
Bidders shall be opened who are shortlisted in stage I.
4.2
Stage II:
The date and time of opening of the Financial Bid Part B shall be
intimated to the shortlisted Bidders and shall be opened at such an
appointed date and time in the presence of those Bidders or their
representatives who choose to be present. In addition, the following shall
also apply.
4.3
During tender evaluation, IRCTC may, at its discretion, ask the Bidder for
a clarification of its tender. The request for clarification and response
shall be in writing, and no change in the price or substance of the tender
shall be permitted in response.
4.4
The Financial bids received will be evaluated by IRCTC. The company

quoting the lowest over all contract prices shall be considered for award
of this work.
5.0 Notification of Award by Issuance of Letter of Award:

After determining the successful bidder, IRCTC shall issue a Letter of Award
(LoA). The successful bidder shall submit letter of acceptance along with requisite
Security Deposit amount within a period of.. days from the date of issue of
letter of award [LoA] and sign the agreement within . days of issue of letter
of award.
6.0 Confidentiality of bid evaluation:
1. Any information regarding the examination and evaluation of bid,
clarifications sought thereof and recommendation of the short-listed bidder
shall not in any case be disclosed to any person or employee not officially
concerned with the process of bidding.
2. IRCTC will treat all information submitted as part of all bids in confidence
and will insist that all who have access to such material treat it in confidence
3. IRCTC will not divulge any such information unless it is ordered to do so by
any government authority that has the power under law to require its
disclosure or due to statutory compliances.
6
7.0 Wrong information by the Tenderer:

If it is discovered at any point of time that the bidder has suppressed any fact or
given a false statement or has done misrepresentation or fraud or has violated any
of the terms of this bid, the bid will be cancelled by the IRCTC. In such an event,
the bidder will not be entitled to any compensation whatsoever, or refund of any
other amount paid by him and bidder shall be debarred for a period of one year for
participation in all future projects of IRCTC.
The costs of preparing the bid document including visits to the office of IRCTC
are not reimbursable.
8.0 Rates:
The rates quoted shall be consolidated inclusive of all taxes and levies. IRCTC will
reimburse parking charges/toll tax on submission on documentary evidence.
8.1Rates once finalized will be valid for a period of Two year of the award of contract
and may be extended for a further period of one year or more at the sole discretion of IRCTC.
The decision of IRCTC in this regard shall be final and binding. Upward change in rates due
to any hike in Diesel /CNG prices or taxes will be subject to consideration by the
competent authority of IRCTC.
8.2 IRCTC may waive any minor nonconformity, or irregularity in a tender document
that does not constitute a material deviation, provided such waiver does not prejudice or
affect the relative ranking of any bidder.
8.3 Prior to the detailed evaluation, IRCTC will determine whether each tender document
is complete, and is substantially responsive to the bidding documents. For purposes of
this determination, a substantially responsive bid is one that conforms to all the terms,
conditions, and specifications of the Tender Documents without material deviations,
exceptions, objections, conditionality, or reservation is:
a. One that limits in any substantial way the scope, quality, or performance of the
services.
b. One that limits, in any substantial way that is inconsistent with the tender documents,
IRCTC rights or the successful bidders obligations under the contract; and
c. One that the acceptance of which would unfairly affect the competitive position of
other bidders who have submitted substantially responsive bids.
If a bid is not substantially responsive, it will be rejected by IRCTC and may not
subsequently be made responsive by the bidder by correction of the non conformity.
IRCTCs determination of bid responsiveness will be based on the contents of bid itself
7
and any written clarifications sought by IRCTC in writing the response to which shall
also be in writing and no change in rates shall be sought, offered or permitted.
9.0 The tenderers shall supply the services, as and when desired by IRCTC, at the
accepted rate.
10.0 Tenders are not transferable.
11.0 IRCTC reserves the right to reject or accept any tender in whole or in part on
account of credentials, technical capability, past performance or any other evaluation
criteria to ensure uninterrupted services. The decision of IRCTC in this regard will be
final and IRCTC shall not be liable to assign any reasons for the decision.
12.0 IRCTC reserves the right

(a) To enter into parallel rate contract(s) simultaneously or at any time during the period
of the rate contract with more tenderers as IRCTC may think fit, and
(b) To place ad-hoc contract or contracts simultaneously at any time during the period of
this contract with more supplier(s)/ tenderer(s) for such quantity and such item as the
competent authority of IRCTC (whose decision shall be final) may determine.
(c) To penalise the service provider as may deem fit for the irregularity in services.
13.0 Bids received after last date and time shall not be entertained. IRCTC shall not be
responsible for postal delays/loss.
14.0 Incomplete Bids and Bids not accompanied with EMD are likely to be rejected.
15.0 Offers sent by post should be by Registered post/ Courier with acknowledgement
duly addressed to:
Deputy General Manager (Tourism)
Barakhamba Road, Connaught Place,
New Delhi-110001
Tel: 011-233701100, 01.
Fax: 011-23701177
16.0 The Tenderers must ensure that the conditions laid down for submission of offers as
detailed in the preceding paras is completely and correctly fulfilled. Tenders, which are
not complete in all respects as stipulated above, may summarily, be rejected.
CHECK LIST OF DOCUMENTS TO BE SUBMITTED

S.No.
1.
Technical Criteria
Earnest Money Deposit (EMD) Rs. 100,000 through DD /
Bankers Cheque.
7.
In case of Company Memorandum and Articles of Association

along with certificates of incorporation, and date of
commencement of business etc.
In case of Firm, registered under the Partnership Act., 1932
Proof of partners along with certificate of registration, details of
their business and copy of original/amended/revised partnership
deed etc, Duly attested by Notary
Proof of Minimum annual turnover of Rs. Five Crore (last
completed financial year), duly audited by a Chartered
Accountant/ Published Annual Report
Proof of owned fleet of at least (150) one hundred and fifty
commercial Cars.
Proof of having at least five vehicles with All India Tourist
permit.
Income tax/Sales tax clearance certificate.
8.
Proof of experience in car rental business for at least 03 years
9.
11.
Copy of Certificate from one Govt. org/ PSU and at least five
MNCs regarding successfully completion/ execution of Contract.
Proof of recognition by Govt. Of India as a Tourist Transport
operator and/or by the Regional Transport office, as a commercial
fleet operator.
Copy of Service Tax registration of firm/ company.
12.
Copy of Permanent Account Number (PAN) of firm/ company.
13.
Photocopies of registration certificate should be attached
14.
Business profile of firm/ company.
2.
3.
4.
5.
6.
10.
Please Tick
Disclaimer
I/We understand that merely filling of checklist Performa does not mean the qualification
under Packet A (Technical Bid) has been fulfilled. The papers/EMD submitted will be
checked and verified by the IRCTC subsequently, and the decision taken by IRCTC will
be final and binding on me/us.
Signature of Authorized Signatory
PACKET A
1. The tender is not transferable.

2. The intending bidders are advised to study the General Terms and Conditions of the
Contract as these shall govern this contract and shall form an integral part thereof.
ELIGIBILITY CRITERIA/ PARAMETER AND TECHNICAL SPECIFICATIONS
FOR HIRING OF TAXIS
For participating in the tender, the bidder should fulfil the following eligibility criteria:
1. Proof of existence of the firm/ company.

2. The Bidder Company/ firm shall have at least Three years experience in car
rental Business.
3. The Bidder Company/ firm shall have a minimum turnover of Rs. Five Crore for the
last completed financial year from the business of car rental Business duly audited by
Chartered Accountant/ published annual report.
4. The Bidder Company/ firm shall have Service Tax Registration number and PAN
number.
5. The Agency/Firm etc. should be at least serving one Govt. organization /PSU and at
least five MNCs/ Listed Companies on regular basis at present and be serving with
sufficient number (at least150) of various categories of cars.
6.
The Agency shall have all necessary mandatory approvals/certificates/ registrations,

etc.
7. Vehicles should be registered as commercial/Tourist vehicle in the name of the

Firm/agency.
8. Vehicles to be provided by the Contractor should not be older than two years or not
be used more than 40,000 Kms at the time of use. Cars should be in perfectly
sound running condition and suitable for use by IRCTC officials.
9. IRCTC have right to accept and reject any offer on the basis of previous service
records and complaints.
10. Vehicles should be duly authorized by the concerned RTO for use as public transport
and service provider should possess at least five (05) vehicles with all India permit.
11. All the vehicles should be temperature controlled (AC) except for where its specified
as Non A/C. Cargo vehicle should be compatible to transport food material and
should not be older than one year.
12. All the vehicles shall have comprehensive insurance cover with adequate clause to
cover the passenger for injuries/death and all matters related to insurance will be
settled by the agency.
10
SCOPE OF WORK
The Scope of work is to provide cars on monthly rental basis as well as on occasional
requirement to the employees and all persons authorized to travel on behalf of IRCTC.
1. The Agency shall press into service only well maintained good quality Cars,
properly cleaned inside with good interior and in perfect running condition
without dent or damage from outside. The car shall always be provided with
decent upholstery, cleaned seat cover and other basic fittings/accessories for
maximum comfort of the passenger. The car should be insured comprehensively.
The car/vehicle provided should not be under litigation etc.
2. The Vehicle must comply with all pollution norms applicable and as amended
from time to time.
3. Each Car shall have a small portable fire extinguisher and driver should have
training certificate for the use of fire extinguisher.
4. Vehicles should be equipped with face tissues, Vehicle perfume and first aid kit
(to be refreshed regularly).
5.1 The firm should ensure that the drivers employed hold valid driving license with
minimum two years of experience, must be well behaved, reasonably educated,
conversant with traffic rules/regulations and Delhi/NCR (Gurgaon, Ghaziabad,
Noida, Faridabad) roads/routes as well as with the security instructions. Drivers
should be properly dressed and have a neat and clear appearance befitting a driver for
senior officials.
5.2 Each driver employed by the firm must have uniform with identity card indicating
their name, company name, DL no., blood group; and a cell-phone duly activated.
5.3 While on duty the driver should keep with him the proper & up-to-date records of
the vehicle, valid driving license and sufficient fuel for duty and money for Toll tax,
parking charges etc.
5.4 The courtesy and good behavior on the part of the driver is important.
Discourteous or careless driver shall be replaced on demand.
5.5 The contractor shall take the responsibility of getting police verification done for
the drivers assigned, and ensure that they are medically fit to drive. IRCTC at their
discretion may call for proof as and when required and the contractor would have to
produce the same.
5.6 The contractors is solely responsible for all actions including payment of any type
of claims arising out of infringement of rules, challans, accident or any other
11
unforeseen happening. IRCTC shall not at all be held responsible on this account. In
case the vehicle is withdrawn for maintenance, repair, breakdown a substitute vehicle
should be provided forthwith.
5.7 The controlling officer of this department to whom the vehicle is attached is
empowered to return the vehicle if he feels that it is not worth traveling due to any
irregularity and the contractor would be required to replace the Vehicle/driver within
time acceptable/as per the convenience of traveling officer at the cost and risk of the
contractor. No payment will be made for the day, if the contractor fails to render
service in time for the day.
6
Vehicles provided to IRCTC should be appropriately registered as per the extant laws
and regulations.
Vehicles to be provided by the Contractor should not be older than 02 years and not
be used more than 40,000 Kms at the time of use. Vehicle should be in perfectly
sound running condition and suitable for use by IRCTC officials. CNG vehicles shall
not be accepted, except for the cargo vehicle.
The contractor shall assign the job of driving of hired vehicles only to qualified
experienced licensed drivers and also assume full responsibility for the safety and
security of the officers/ officials as well as essential store items while running the
vehicle by ensuring safe driving. IRCTC shall have no direct or indirect liability
arising out of such negligent, rash and impetuous driving which is an offence under
section 279 of IPC and any loss caused to IRCTC have to be suitably compensated by
contractor. The contractor shall be appoint one supervisor/executive at IRCTC/CO to
coordinate the booking and monitoring of vehicles with the agency/drivers etc.
Institutional booking on Monthly basis
12
(i)
The scope of work includes providing on monthly rental basis,

Vehicles as per specifications of better running condition with
experienced and well behaved drivers for a run of around 2000 and
2500 Kms per month each.
(ii)
IRCTC requirement of vehicle shall be for 26 Days/Month; at an

average of 12 hours per day. However, the vehicle should be made
available for extended periods and on Sundays and holidays if
requested by IRCTC at extra cost (as per the cost for 8Hrs/80 Kms).
In case of usage of vehicle for 14 Hours per day but monthly usage up
to 312 Hours, no extra hours charges will be applicable. Extra hours
will be applicable for above 312 Hours per month or above 14 Hours
per day on verification.
(iii)
A minimum of 1 hour and 10 dead Kms shall be given to the Vehicle

agency as reporting time for all official/ personal bookings. In case
the agency is unable to provide timely vehicle despite giving the
booking well in advance, alternate transport can be made available at
venders expenses.
9.1 Approximate Consolidated requirement of vehicles (On Monthly Basis)

S.
No.
1
2
3
4
Segment Of vehicle
Upper Segment
Mid Segment Category 1
Mid Segment Category 2
Small Segment
No Of vehicles required
(26 Days/Months; 12Hrs./Day)
01-02
02-04
14-16
04-06
Upper Segment Corolla Altis, Volkswagen Jetta, Chevrolet Cruize.
Mid Segment Category 1 Maruti SX4, Nissan Sunny, Hyundai Verna, Renault Scala,
Skoda Rapid, Volkswagen Vento.
Mid Segment Category 2 Maruti Swift Dezire, Honda Amaze, Toyota Etios, Honda
City, Mahindra Verito, Tata Manza.
Small Segment Maruti Swift, Maruti Ritz, Maruti Wagon R, Toyota Etios Liva.
Note: List is only indicative, and not exclusive.
10 Occasional Institutional Hiring

(i)
Upon request from IRCTC, the contractor shall provide Vehicles for
IRCTC employees and any other person authorized by IRCTC.
(ii)
The short term requirements/emergent requirements of vehicle by the

institutional client will be advised on telephone followed by a written
confirmation. In some of these cases, the time notice for making available
the vehicle could be as short as two hours. In case the agency is unable to
provide vehicle despite giving the booking well in advance, alternate
transport can be made available at venders expenses.
(i)
Full Day would imply a run of the Vehicle up to 80 kilometre and/or 8

hours duration.
(ii)
Half Day would imply a run of the Vehicle up to 40 kilometer and/or 4 hours
duration.
Note:
13
10.1
Approximate Consolidated requirement of vehicles (Occasional Hiring)
S. No.
Segment Of vehicle
1
2
3
4
5
Upper Segment
Mid Segment
Small Segment
Buses (AC & Non AC)
Cargo Vehicle (CNG)
No Of vehicles required (In a Month)

(8 Hrs. / 80 Kms. & 4 Hrs. /40 Kms.)
10-20
50-70
30-40
03-04 (Annual Requirement)
01-02
11. The Log Book or duty slip is to be maintained by the contractor. Demand time,
Time of reporting and the end time should clearly be mentioned in duty slip, and
slip should be countersigned by the IRCTC officer using it. In case of loss of the
said Log-Book or Duty slip, the controlling officer's decision regarding payment
will be final.
12. The duty hours and kilo meters will be calculated from the reporting place and time to
releasing place and time of the vehicle on each day. A maximum of 1 hour and 10 dead
Kms shall be given to the Vehicle agency only as reporting time for the bookings. No
extra run for garaging will be entertained.
13. The contractor shall when called upon to do so, place at the disposal of IRCTC such
number of vehicles as any be required although the number of vehicles so demanded
may be more than the number of vehicles he is required to supply for the purpose of
execution of the contract at same rate and terms and conditions. The number of such
vehicles to be supplied extra will not be more than 50% of original schedule or
requirement in the Bid Document.
14. INFRASTRUCTURE
14.1 The contractor shall have an adequate infrastructure (proper office, telephone number,
fax machine, broadband connection, etc.) for ensuring satisfactory services.
15. SECURITY DEPOSIT
15.1The Security Deposit of Rupees 5, 00,000/- (Five lakh only) will be deposited within 07
days by the successful bidder (L1 cab contractor.)The EMD of successful bidder will be
adjusted in the Security Deposit. Others EMD will be returned within 30 days of finalization
of contract, without any interest.
15.2 No interest will be admissible on the Security Deposit/EMD or any other amount
payable by IRCTC to the contractor.
16. TENURE OF THE CONTRACT
The Contract will be valid for Two year after the date of issue of LOA & may be extended
for a further period of one year or more at the sole discretion of IRCTC. The decision of
IRCTC in this regard shall be final and binding.
14
GENERAL CONDITIONS
GENERAL SERVICES RATE CONTRACT
1. Definitions
IRCTC means Indian Railway Catering and Tourism Corporation Ltd. and all of its
authorized representatives acting for and on behalf of IRCTC.
Contractor means the car rental agency its authorized representatives, successors, and
permitted associates.
Car/ Vehicle mean the motor vehicle provided by contractor on the basis terms and
conditions to the IRCTC officials.
Work means all the stated or implied activities to be performed by the contractor as
required by the contract.
Jobsite means the location earmarked by IRCTC at which work shall be performed
under this contract.
Contract Milestone(s) means the established completion date(s) set forth in the Special
condition titled Commencement, Progress and Completion of the work.
2. INDEPENDENT CAR RENTAL AGENCY

CAR RENTAL PARTNER represents the agency which is experienced, properly
qualified, registered, licensed, equipped, organized, and financed to perform the
Empanelment under this contract. CAR RENTAL AGENCY shall act as an independent
contractor and not as the agent of IRCTC in performing this contract, maintaining
complete control over its employees and all of its suppliers and subcontractors. Nothing
contained in this contract shall create any contractual relationship between any of the
suppliers or agencys staff and/or subcontractor and IRCTC.
3. AUTHORIZED REPRESENTATIVES AND NOTICES

Unless otherwise specified, all notices and communications in accordance with or related
to this contract shall be between authorized representatives designated in writing by the
parties. Notices shall be in writing and may be served either personally on the authorized
representative of the receiving party, by facsimile, by courier or express delivery, or by
certified mail to the facsimile number or address shown on the face of this contract or as
directed by notice.
15
4. CONTRACT INTERPRETATION
All questions concerning interpretation or clarification of this contract or applicable
standards and codes, including the discovery of conflicts, discrepancies, errors and
omissions, or the acceptable performance thereof by CAR RENTAL AGENCY, shall be
immediately submitted in writing to IRCTC for resolution. At all times CAR RENTAL
AGENCY shall proceed with the Empanelment in accordance with the determinations,
instructions and clarifications of IRCTC. CAR RENTAL AGENCY shall be solely
responsible for requesting instructions or interpretations and shall be solely liable for any
costs and expenses arising from its failure to do so.
5. STANDARDS AND CODES

Wherever references are made in this contract to standards or codes in accordance with
which the Empanelment under this contract is to be performed, the edition or revision of
the standards or codes current on the effective date of this contract shall apply, unless
otherwise expressly stated. In case of conflict between any referenced standards and
codes and any Contract Documents, the special conditions of Contract Documents shall
govern.
6. LAWS AND REGULATIONS

All applicable laws, ordinances, statutes, rules, regulations, orders or decrees in effect,
issued by Govt. of India, State Govt., local Municipal and other legal governing bodies,
at the time the empanelment shall apply to CAR RENTAL AGENCY and its employees
and representatives.
If CAR RENTAL AGENCY discovers any discrepancy or inconsistency between this
contract and any law, ordinance, statute, rule, regulation, order or decree, it shall
immediately notify the same to IRCTC in writing.
If during the terms of this contract there are changes or new laws, ordinance, statute, rule,
regulation, order or decrees (but excluding changes to tax laws where such taxes are
based upon CAR RENTAL AGENCYS inventory, income, profits/losses or cost of
finance) not known or foreseeable at the time of signing this contract. CAR RENTAL
AGENCY shall immediately notify IRCTC and submit detailed documentation of such
effect in terms of both time and cost of performing the contract.
The CAR RENTAL AGENCY will be solely & primarily responsible to comply with all
laws of the land like Contract Labor (R&A) 1970, Employee State insurance Act, 1948
and Employees Provident Funds & Miscellaneous Provision Act, 1952. IRCTC reserves
the right to call for any documentation as prescribed under the various applicable laws for
ensuring compliance by the CAR RENTAL AGENCY & the CAR RENTAL AGENCY
agrees to produce them on demand.
16
6.1 Permits
Except as otherwise specified, CAR RENTAL AGENCY shall procure and pay for all
permits, licenses, certifications and other applicable statutory stipulation governing
performance of the contractors Work.
6.2 Taxes
CAR RENTAL AGENCY shall pay all taxes, levies, duties and assessments of every
nature due in connection with the Empanelment under this contract and hereby
indemnifies IRCTC from any liability on account of any and all such taxes, levies, duties,
assessments and deductions.
Contract Price will be inclusive of all taxes, levies and duties, as applicable; other than
parking/toll charges which shall be reimbursed by IRCTC on submission of due
documentary proof. CAR RENTAL AGENCY shall pay all taxes at no additional cost to
IRCTC. Empanelment Contract Tax & withholding taxes under Income Tax Act, 1961
shall be deducted by IRCTC as per prevailing rate. Any increase in taxes shall also be
payable by the CAR RENTAL AGENCY.
6.3 Labor, Personnel and Work Rules
CAR RENTAL AGENCY shall employ only competent and skilled personnel to perform
the Empanelment and shall remove from the Empanelment any CAR RENTAL
AGENCY personnel determined to be unfit or acting in violation of any provision of this
contract. CAR RENTAL AGENCY is responsible for maintaining labor relations in such
manner that there is harmony among workers and shall comply with and enforce Project
and Jobsite procedures, regulations, work rules and work hours established by State
Government/Government of India from time to time.
In the event an employee of CAR RENTAL AGENCY found not suitable/unfit for the
job, CAR RENTAL AGENCY shall, promptly replace such individual with another who
is fully competent and skilled to perform the Work.
6.4
Publicity and Advertising
CAR RENTAL AGENCY shall not make any announcement, take any photographs, or
release any information concerning this contract, or any part thereof to any member of
the public, press, business entity, or any official body unless prior written consent is
obtained from IRCTC.
6.5
Records and Audit
CAR RENTAL AGENCY shall maintain records and accounts in connection with the
performance of this contract for a period of 02 years from the expiration of CAR
RENTAL contract. IRCTC or their representatives shall have the right to examine the
records, at all reasonable times and with advance notification such records and accounts
for the purpose of verifying payments or requests for payments when costs are the basis
17
of such payments and to evaluate the reasonableness of proposed contract price

adjustments and claims.
6.6 Indemnity
CAR RENTAL AGENCY hereby releases and shall indemnify, defend and hold IRCTC
harmless and their subsidiaries and affiliates and the officers, agents, employees,
successors and assigns and authorized representatives of all the foregoing from and
against any and all suits, actions, legal or administrative proceedings, claims, demands,
damages, liabilities, interest, attorneys fees, costs, expenses, and losses of whatsoever
kind or nature in connection with or incidental to the performance of this subcontract,
whether arising before or after completion of the Empanelment hereunder and in any
manner directly or indirectly caused, occasioned, or contributed to in whole or in part, or
claimed to be caused, occasioned or contributed to in whole or in part, by reason of any
act, omission, fault or negligence whether active or passive of CAR RENTAL AGENCY,
its lower-tier suppliers, subcontractors or of anyone acting under its direction or control
or on its behalf.
The foregoing shall include, but is not limited to, indemnity for:
6.6.1 Property damage and injury to or death of any person, including employees of
IRCTC, or CAR RENTAL AGENCY.
6.6.2 The breach by CAR RENTAL AGENCY of any representation, warranty, covenant,
or performance obligation of this contract.
CAR RENTAL AGENCYS aforesaid release, indemnity and hold harmless obligations,
or portions or applications thereof, shall apply even in the event of the fault or
negligence, whether active or passive, or strict liability of the parties released,
indemnified or held harmless to the fullest extent permitted by law, but in no event shall
they apply to liability caused by the willful misconduct or sole negligence of the party
released, indemnified or held harmless.
6.7 Assignments and Subcontracts
CAR RENTAL AGENCY shall not subcontract with any third party for the performance
of all or any portion of the Empanelment without the advance written approval of
IRCTC. Purchase orders and subcontracts of any tier must include provisions to secure all
rights and remedies of IRCTC provided under this contract, and must impose upon the
lower-tier subcontractor and supplier all of the general duties and obligations required to
fulfill this contract. However it will be the Agencys sole responsibility that such
subcontracts are operated within agreed terms and conditions of the contract of Car
Rental Agency and IRCTC.
Copies of all purchase orders and subcontracts are to be provided to IRCTC upon request.
18
6.8 Termination
IRCTC may by written notice to CAR RENTAL AGENCY terminate the Empanelment
under this contract in whole or in part at any time, either for IRCTCs convenience or for
the default of CAR RENTAL AGENCY. Upon such termination, all data, plans,
specifications, reports, estimates, summaries, lower-tier purchase orders and
subcontracts, completed work and work in progress, and other information and materials
as may have been accumulated by CAR RENTAL AGENCY in performing this contract
shall become the property of and be delivered to IRCTC. No amount shall be allowed for
anticipated profit on unperformed work.
If the termination is attributable to the default of CAR RENTAL AGENCY, IRCTC shall
have the right to complete such work by whatever method IRCTC may deem expedient at
the risk and cost of the agency. CAR RENTAL AGENCY shall cooperate with IRCTC
and any others involved in completion of any remaining work under this contract. An
equitable adjustment in the compensation shall be made based upon the cost for accepted
work. No amount shall be allowed for work in progress, termination costs or anticipated
profit on unperformed work. However, CAR RENTAL AGENCY and its sureties, if any,
shall be liable for all costs in excess of the Contract Price reasonably and necessarily
incurred in completion. Such costs may be deducted by IRCTC from such amount/money
as may be due or thereafter become due to CAR RENTAL AGENCY.
6.9 Final Inspection and Acceptance
When CAR RENTAL AGENCY considers the Empanelment under this contract, or any
IRCTC specified segment thereof, complete and ready for acceptance, CAR RENTAL
AGENCY shall notify IRCTC in writing. IRCTC will conduct such reviews, inspections
and tests as needed to satisfy IRCTC that each segment, or upon completion, the
Empanelment conforms to contract requirements. IRCTC will notify CAR RENTAL
AGENCY of any nonconformance and CAR RENTAL AGENCY shall take corrective
action and the acceptance procedure shall be repeated as required by IRCTC until each
segment or, upon completion, the Empanelment is accepted. If the Empanelment is
accepted in segments such acceptance is provisional pending Final Acceptance of the
Empanelment as a whole. IRCTCs written Notice of Final Acceptance of the work shall
be conclusive except for latent defects, fraud, or IRCTCs rights under the General
Condition titled WARRANTY.
6.10 Non-Waiver
Failure by IRCTC to insist upon strict performance of any terms or conditions of this
contract, or failure or delay to exercise any rights or remedies provided herein or by law,
or failure to properly notify CAR RENTAL AGENCY in the event of breach, or the
acceptance of or payment for any goods or services hereunder, or the review or failure to
review designs shall not release CAR RENTAL AGENCY from any of the warranties or
obligations of this contract and shall not be deemed a waiver of any right of IRCTC to
insist upon strict performance hereof or any of its rights or remedies as to any prior or
subsequent default hereunder nor shall any termination of work under this contract by
IRCTC operate as a waiver of any of the terms hereof.
19
7. PENALTY CLAUSE
IRCTC will have the right to impose the following penalties at its full discretion per
incident/occasion.
7.1 Rash/Drunk driving: Includes drunk driving and driving in a way that may result in
injury/perceived threat
to the safety of the occupants or others on the road/over
speeding/not following traffic rules.
For rash driving: Rs 500/- as penalty.

For Drunk driving: Rs 1000/- as penalty.
Resulting in injury requiring first-aid: Rs 1000/-per incident.
Having found guilty of consumption of alcohol on duty the driver must be replaced
immediately and shall be banned from serving IRCTC any further. If the contractor fails
to make alternative arrangements within acceptable time, the alternative arrangements
made by IRCTC would be at the cost and risk of the Contractor. This shall be in addition
to the above said penalties.
7.2 Non uniformed and untidy drivers
a) First time: Rs 300/- as penalty.
b) Second time: Rs 500/- as penalty.
c) Third time or more: Rs 1000/- as penalty each time.
7.3 Breakdown of vehicle
Alternate transport to be made available at vendors expense within acceptable time. In
case of failure all the cost of alternate transport plus a penalty of Rs. 500 will be charged.
7.4 Delayed cab reporting from the scheduled reporting time
Delay up to 10 minutes: No penalty
Delay in arrival from 10 minutes to 30 minutes: Rs 100.
(a) Letter of Warning detailing a monthly summary of delays.
(b) Rs 300/- fine for every delay of more than half an hour in reporting on the
scheduled pick up points.
7.5 Standard of Maintenance of the vehicles and the quality of services
7.5.1 Provision for Quality Check Team
Car rental agency should have a quality check team who would be responsible for
ensuring the level of maintenance and quality of services. Before sending the vehicle they
20
should check that Vehicle is in good hygienic condition, properly clean from inside and
outside, driver is sober, in proper uniform and carrying mobile while on duty.
In spite of above Quality Check if any discrepancy found during inspection or upon
receiving any complaints from any IRCTC officer/Staff, the contractor would be
penalized as per the provision for penalty.
7.5.2 Clause for Feedback
CAR RENTAL AGENCY would be expected to maintain a processfor collecting regular
feedbacks from IRCTC officials using the vehicles in a format prescribed by IRCTC for
occasional hiring. This feedback shall be used as a tool for monitoring services of the
CAR RENTAL AGENCY.
7.5.3 Clause for Inspection

After the confirmation of empanelment under the contract IRCTC holds the right to
conduct reviews and inspections from time to time without any prior notice.
8. IRREGULARITY IN QUALITY OF CAB SERVICES:
Having found any irregularity in quality of services (As per Scope of work defined or any
other reason) on inspection or upon receiving any complaint from any of the IRCTC
officer in writing or through feedbacks, IRCTC will notify CAR RENTAL AGENCY in
writing about the issues and CAR RENTAL AGENCY shall take corrective action and
report on the same in writing prior to the next billing date failing which IRCTC may
impose a penalty which shall be as follows;
(a) First time: Rs 500/- as penalty.
b) Second time: Rs 700/- as penalty.
c) Third time or more: Rs 1000/- as penalty each time.
Note: -In case of regular/repetitive default, IRCTC shall have the right to make any
substitute arrangement it may deem necessary at the cost and risk of the Contractor or to
forthwith terminate this agreement with/without any previous notice to the Contractor
and in case of such termination the Security Deposit be forfeited by the IRCTC and the
Contractor shall have no claim what so ever against IRCTC.
21
SPECIAL CONDITIONS
1.
Insurance cover:-
Contractor shall arrange for comprehensive insurance cover for the passengers/tourists
and their luggage against accident/theft or any eventuality under any unforeseen
circumstances.
The contractor shall ensure that insurance cover also covers its own employees and the
damage to property or person of any member of public by contractors vehicles or staff.
Contractor shall deliver to IRCTC no later than (10) calendar days after award, but in any
event prior to commencing the work or entering the jobsite, certificates of insurance
evidencing such coverage and limits of insurance are in full force and effect.
2. Booking & Payment Mechanism
2.1 Institutional booking on monthly basis:
The institutional booking will be advised to the contractor in writing. The details
provided in the indent will indicate number of vehicles, place of reporting, time of
reporting & approximate duty hours.
For any minor day to day changes in quantity of vehicles, time/place of reporting etc., the
IRCTCs representative posted to the institutional clients office,(optional)
will advise the changes telephonically which will be confirmed in writing within 24
hours. These changes will generally be advised about 10 to 12 hours prior to the duty
time. The contractor will maintain a complete record of the changes advised and furnish
copies of the same with his billing.
The short term requirements/emergent requirements of vehicles by the institutional client
will be advised on telephone followed by a written confirmation. In some of these cases,
the time notice for making available the vehicle could be as short as one hour.
2.2 Payment to the car rental agency for institutional hiring of vehicles for railway
& other such organization
The car rental agency will raise the bill for the institutional bookings, based on actual
usage in terms of kilometers & hours of utilization and such bills for the month will be
preferred by the third day of the subsequent month. The claims should be duly
accompanied with all requisite-supporting documents. IRCTC will generally release the
payment within 15 days of the receipt of the claim along with supporting documents.
22
2.2.1
Payment to the contractor
The contractor will raise the bill for the institutional bookings, based on actual usage in
terms of kilometers & hours of utilization and such bills for the month will be preferred
by the third day of the subsequent month. IRCTC will generally release the payment
within 15 days of the receipt of the claim along with supporting documents.
3. Conditions Governing the Performance of the Agency
3.1 Acceptance of award of License and submission of Security Deposit
Successful parties would be required to accept the offer for award of license along with
payment of security deposit as per schedule prescribed by IRCTC. In case, offer for
award of license is not accepted within the time limit fixed by IRCTC, the concerned
agency may be debarred for participating in the future tenders of IRCTC for a period of
one year.
3.2 Submission of Security Deposit
The agency on being asked, shall deposit the Security deposit, as intimated by IRCTC,
within the time period stipulated by IRCTC, failing which their claim to the contract shall
cease.
3.3 Execution of Agreement
The successful empanelled agency shall be required to execute an agreement on nonjudicial stamp paper of Rs.100/- at his cost before start of work. Till then the letter of
award of License shall form the binding agreement between IRCTC and the Licensee.
3.4 Verbal or written arrangements other than the agreement
Except as here by otherwise provided any verbal or written arrangements abandoning
varying or supplementing this agreement or any of the terms hereof shall be deemed
conditional and shall not be binding on the IRCTC unless until the same is endorsed on
the agreement or incorporated in a formal instrument and signed by the party(s).
3.5 Unsatisfactory Services etc.
In the event of unsatisfactory service, poor quality of articles, persistent complaints/
defaults and services below the standard or any failure or default at any time on the part
of the Car Rental Agency to carry out the terms and provisions of the agreement to the
satisfaction of the IRCTC (who will be sole judge and whose decision shall be final) it
shall be optional to the IRCTC to make any substitute arrangement it may deem
necessary at the cost and risk of the Contractor or to forthwith terminate this agreement
with/without any previous notice to the Contractor and in case of such termination the
Security Deposit be forfeited by the IRCTC and the Contractor shall have no claim what
so ever against IRCTC or any of the officials in consequence of such termination of the
agreement. No refund of proportionate EMD shall be admissible in case of Termination
23
under this clause. The Contractor agrees to make good all cost and expenses, if any
incurred by the IRCTC for making the substitute arrangements referred to above. The
Contractor shall also be debarred from participating in the future projects of IRCTC for a
period of one year.
4. Events of Default
4.1 Breach of any terms and conditions of the License
In the event of any breach of the said terms and conditions of the License, the IRCTC
shall be entitled to forfeit the whole or the part of the Security Deposit, debarring the
Contractor from participating in the future projects of IRCTC for one year.
4.2 Termination of License on other Events of Default
The IRCTC shall also be entitled at any time forthwith to terminate the Agreement
without notice in any of the following events, that is to say (a) in the event of the
Contractor being convicted by a court of law under the provisions of criminal procedure
code or any other law (b) in the event of the Contractor being a proprietor or, if a firm,
any partner in the Contractor firm being at any time be adjudged insolvent or a receiving
order or order for administration of his estate made against him or shall take any
proceeding for liquidation or composition under any insolvency Act for the time being in
force or make any conveyance or assignment of his interest or enter into any agreement
or composition with his creditors for suspended payment, or if the firm be dissolved
under the partnership Act or, in the event of Contractor being a company, if the company
shall pass any resolution to be wound up either compulsorily or voluntarily (c)
Repudiation of agreement by Contractor or otherwise evidence of intention not to be
bound by the agreement. (d) Failure to adhere to any of the due dates of payment
specified in the terms and conditions. Immediately on the determination of this agreement
the Contractor shall peacefully vacate the premises and hand over to the IRCTC all
articles in the custody or possession of the Contractor and shall remove all his stores and
effects from the said premises. In default the IRCTC shall be entitled to enter and take
possession of the said premises and to lock up the same or remove the furniture or other
articles of the Contractor that may be lying there and to dispose of the same by sale or
otherwise without being liable, for any damage, and all expenses incurred in connection
therewith, shall be deducted by the IRCTC from the Security Deposit or pending bills of
the Contractor.
4.3 Fail to provide any record to IRCTC
IRCTC at their discretion may call for any record to satisfy them regarding operation of
the License and Contractor will arrange to provide all such relevant documents failing
which, it will amount to breach of contract condition of the Agreement.
5. Consequences of Default
5.1 Consequence of failure to start the services
24
In the event of failure to provide, the requisite number of vehicles within a maximum
period of 15 days, from the date of letter for award of Contract License or period as
advised by IRCTC, IRCTC reserves the right to annual the Contract and forfeit the
Security Deposit, in the whole or part thereof as provided under terms and conditions of
the Contract. Contractor shall be debarred from participating in the future projects of
IRCTC for a period of twelve month. The decision of IRCTC will be final and binding in
this regard.
5.2 Notice for termination
In case of any event of default mentioned in Clause 8 having occurred, it shall be lawful
for the IRCTC any time thereafter to terminate the Contract and forfeit the Security
Deposit, subject however to the IRCTC having given to the Licensee fifteen (15) days
prior notice in writing to remedy or make good such breach and in spite of such notice
the Licensee having failed to remedy the breach. Upon termination of this Contract as
aforesaid, the Contractor shall remove its vehicles and staff from parking slots and
counters provided by IRCTC. The Contractor shall also be debarred from participating in
the future projects of IRCTC for a period of one year. This will be in addition to any
other action that IRCTC may take.
6. Force Majeure Clause
If at any time, during the contingence of the Tender, the performance in whole or in part
by either party of the obligation under the Tender is prevented or delayed by reason of
any war, or hostility, acts of the public enemy, civil commotion, sabotage, accidents,
fires, floods, explosions, epidemic, quarantine restrictions, strikes, lockouts, or acts of
God or such eventualities which are beyond the control of the party, herein after
referred as events and provided notice of happening of any such eventuality is given
by either party to the other within seven days from the date of occurrence thereof neither
party shall by reason of such event , be entitled to terminate the Contract, nor shall
either party have any claim for damages against the other in respect of such non
performance or delay in performance and deliveries under the Contract shall be
resumed as soon as practicable after such events as they come to an end or ceased
to exist.
7. Applicable Law
The laws in force in India shall govern the contract. Courts of competent jurisdiction only
at New Delhi, India to the exclusion of all other courts shall have exclusive jurisdiction
over all matters arising out of related to and /or connected with the contract.
8. Arbitration
In the event of any dispute arising amongst the Parties, the Parties agree to use their best
efforts to attempt to resolve all disputes in prompt, equitable and good faith. In the event
the Parties are unable to do so, then such dispute or difference arising under any of these
conditions or in connection with this contract (except as to any matters the decision of
which is specially provided by these or the special conditions) the same will be resolved
25
by Arbitration as per the provisions of The Arbitration and Conciliations Act 1996 .
The event shall be referred to the sole arbitration of an Officer or other person, nominated
by Chairman and Managing Director, IRCTC to be arbitrator however will not be one of
those who have had one opportunity to deal with the matters to which the contract relates
or who in the course of their duties have expressed views on all or any of the matters
under dispute of difference. The award of arbitrator shall be final and binding on the
parties to this contract. The venue of the Arbitration shall be at New Delhi. The
Arbitration Fee shall be shared between the Bidder and IRCTC equally.
9. Release of Consequential damages
Neither party shall be liable to the other for consequential damages resulting from or
arising out of this contract including without limitation loss of profit loss of business
opportunity idle facilities or resources loss of property or rights or business interruption
however caused.
10. Nondisclosure
Contractor agrees not to divulge to third parties without the written consent of IRCTC
any information obtained from or through IRCTC in connection with the performance of
this contract unless, the information is at the time of disclosure by Contractor then
in the public domain
Contractor further agrees that it will not without the prior written consent of IRCTC,
disclose to any third party any information developed or obtained by Contractor in the
performance of this contract except the situation indicated above.
If so requested by IRCTC, the contractor further agrees to have its employees execute a
nondisclosure agreement prior to performing any work under this contract.
11. Assigned Personnel
IRCTCS written approval of all contractor personnel assigned to perform the work shall be
required.
Approval of assignments shall not relieve Contractor of the full responsibilities of
employer and shall create no direct relationship between the individual and IRCTC.
Contractor shall assign only competent and qualified personnel and shall at all times be
solely responsible for their work quality. IRCTC may request the removal of individual
employees for cause at any time and Contractor agrees to comply and to promptly provide
acceptable replacement personnel.
12. Other Conditions
12.1 Advertisement/ Publicity/ Sponsorship
The Contractor will not engage in or permit any advertisement/publicity/sponsorship of
any brand or product, directly or indirectly, without prior approval of IRCTC
26
12.2 Payment of taxes/dues

The Contractor will be liable for payment of all taxes/duties and other liabilities in
respect of the business.
12.3 Liability for compensation/ damages
The Contractor shall accept liability for compensation/damages under the Consumer
Protection Act, Motor Vehicle Act or any other law in respect of performance of the
services or in respect of any negligence, act/omission of the Contractor/his workmen,
servants and agents.
12.4 Observance and performance certain acts
The Contractor shall, at all times indemnify the IRCTC against all claims and penalties
which may be suffered by IRCTC or any person employed by them by reason of any
default on the part of the Contractor in due observance and performance of provision of
the relevant laws applicable to commercial operation of car rental agencies.
13. Notices: All notices, requests, demands or other communications to be given by either party to the
other pursuant to this agreement shall be in writing and hand delivered by messenger or a
courier or sent by registered letter, facsimile (to be subsequently confirmed by a
registered letter or by hand delivery), or fax to the following address:
In the case of IRCTC:
Deputy General Manager/ Tourism

Indian Railway Catering and Tourism Corporation Limited,
New Delhi-110001
Tel: 011-233701100, 01.
Fax: 011-23701177
27
The car agency Contact details: -
Reservation Desk
Fax
E-Mail
1st Operation
Manager/Supervisor
2nd Operation
Manager/Supervisor
28
:
:
:
---------------------
Round the clock No.

Round the clock No
----------Landline & Mobile
No
Landline & Mobile
No
(To be submitted on Companys Letter Head)
ANNEXURE - A
To
New Delhi-110001
Tel: 011-233701100, 01.
Fax: 011-23701177
Subject: Submission of bid for award of contract to provide Cab services (Institutional) to
IRCTC offices.
Ref: Tender No. 2011/IRCTC/Tourism/Car Rental (Institutional)/Dt. (Date).
Dear Sir,
a) I / We _________________have read the general guidelines and tender document
attached hereto containing the Terms and Conditions and agree to abide by such
conditions. I / We offer for the subjected supply in the attached schedules and here by
bind myself / ourselves to complete all the formalities from time to time as required after
the award of Contract.
b) I / We hereby understand that the submission of tenders / bids does not guarantee
allotment of Contract. I / We further understand that in case of any information submitted
by me / us being found to be incorrect, IRCTC will have the right to summarily reject the
tender, cancel the Contract or revoke the same at any time without assigning any reason
whatsoever.
c) I / We further agree to execute an agreement to abide by the standard and special
conditions of Contract for supply of subject item(s). In case of acceptance of tender by
the IRCTC, I / We bind myself / ourselves to execute the Contract agreement awarded
tome / us and to commence the supply/services as per the conditions of the Contract
failing which, I / We shall have no objection to the forfeiture of Earnest Money Deposit
(EMD), deposited by us with IRCTC, New Delhi in addition to other penalties specified
under the terms of Contract.
d) IRCTC and its representatives are hereby authorized to conduct any inquiries or
investigations or seek clarifications or verify any statements, documents and information
submitted in connection with this tender.
e) On account of non-acceptance of award or on account of not fulfilling tender
conditions within the prescribed time, I/We shall be debarred by IRCTC for further
29
participation in the future tenders of IRCTC. In addition IRCTC can forfeit my/our
Standing Earnest Money Deposit (EMD).
f) I/ We certify that quoted rates are inclusive of all tax, Duties and /or any other statutory
levies applicable on the services.
g) I/ We understand that with an intend to make available maximum variety to the
customers and also to take care of varied demands of customers, IRCTC may explore the
possibility of giving counter offers to one or more than one suppliers, to match the
maximum discount offered by one or more than one supplier.
h) I / We do hereby confirm that I / We have the necessary authority and approval to
submit this tender document for the supply of subject services to the IRCTC Ltd. The
following persons may be contacted for any information or clarifications relating to this
Contract:
Name:
Address:
Telephone, fax number:
A notice or letter of communication addressed to me / us at the address given in the
tender, even fax and/or ordinary post will be deemed to be valid and proper notice of
intimation to me/us.
Authorized signatory
Name Designation and seal
Address:
Date:
Place:
With Kind regards
For _____________________ (name of the company/organisation)
Signature of the Authorized signatory and Company/ organisation seal

(Name of the authorized signatory):
Address:
30
ANNEXURE B
TECHNICAL BID
(To be submitted in a separate cover marked as Packet A Technical Bid)
For Cab Rental Services at IRCTC
Please mention the details asked for in the following table, attach proof thereof and put in a
separate cover marked as Packet-A Technical Bid along with Bid Documents.
S.No.
Technical Bid Requirements
1.
Name and Full address of the bidder with Telephone & Fax
Number(s) and contact person.
Earnest Money Deposit (EMD) Rs.1,00, 000 through DD /
Bankers Cheque, in favour of IRCTC Ltd., payable at New
Delhi.
Status of the bidder: Company/ Partnership firm/ Individualplease specify.
2.
3.
4.
5.
6.
7.
8.
In case of Company Memorandum and Articles of

Association along with certificates of incorporation, and
date of commencement of business etc.
In case of Firm, registered under the Partnership Act., 1932
Proof of partners along with certificate of registration,
details
of
their
business
and
copy
of
original/amended/revised partnership deed etc, Duly attested
by Notary
Proof of Minimum annual turnover of Rs. Five Crore
(last completed financial year), duly audited
by a Chartered Accountant/ Published Annual Report
Proof of owned fleet of at least (150) one hundred and fifty
commercial Cars.
Proof of having at least five vehicles with All India Tourist
permit.
9.
Income tax. Sales tax clearance certificate. VAT registration
10.
Proof of experience in car rental business for at least 03

years
Copy of Certificate from at leastone Govt. org/ PSU and at
least five MNCs regarding successfully completion/
execution of Contract.
Proof of recognition by Govt. Of India as a Tourist
Transport operator and/or by the Regional Transport office,
as a commercial fleet operator.
Copy of Service Tax registration of firm/ company.
11.
12.
13.
15.
Copy of Permanent Account Number (PAN) of firm/

company.
Photocopies of registration certificate should be attached
16.
Business profile of firm/ company.
14.
31
(To be mentioned by
the Bidder) Attach
Proof
Note: a. IRCTC reserves the right to inspect offices etc.

b. Financial Bid, Packet B, will be opened only after short-listing the bidders on the
basis of Packet A.
c. IRCTC reserves the right to cancel the Tender process at any time without assigning any
reasons.
d. Tenders received after last date and time shall not be entertained. IRCTC shall not be
responsible for postal delays/loss.
e. The details, as required in Packet A may be given along with required supporting
documents.
f. Incomplete Tender shall summarily be rejected.
g. Tenders not accompanied with EMD, in the appropriate form, shall summarily be
rejected.
I/We__________________________________________________________________________
do hereby declare that the entries made in the above Packet A are true to the best of my/our
knowledge and also that we shall be found by the acts of my/our duly constituted attorney.
I / We hereby understand that the submission of offers / bids does not guarantee award of contract
for management of Cab services in IRCTC offices. I / We further understand that in case of any
information submitted by me / us being found to be incorrect either before or even after the award
of contract, IRCTC will have the right to summarily reject the bid, cancel the contract or revoke
the same at any time with out assigning any reason whatsoever.
Place:
Date:
(Signature of the Applicant)
Name _____________________
Address: _____________________
SEAL
32
ANNEXURE - C
PACKET B (FINANCIAL BID)

To
11th -12th Floor, A Wing, Statesman House, B-148,
New Delhi-110001
Tel: 011-233701100, 01.
Fax: 011-23701177
Subject: Submission of bid for award of contract to provide Cab services (Institutional) to
IRCTC offices
Ref: Tender No. 2011/IRCTC/Tourism/Car Rental (Institutional)/Dt. (Date).
a) I/We accept the terms and conditions mentioned in the Tender Document which have
been clearly understood by us.
b) I/We have duly signed on each page of the Tender Document.
c)I/We further certify that we are ready to start the supply of captioned Services within
the time frame given by the IRCTC Ltd., from time to time and as per the standard and
special conditions prescribed by the IRCTC in the Tender Document and in the
agreement to be executed between the parties.
d) I/We understand that IRCTC reserve the right to reject, accept or consider any offer
without assigning any reason whatsoever.
e) I/ We certify that quoted rates are inclusive of all tax, Duties and /or any other
statutory levies applicable on the services.
f) I further declare that the information furnished by us in the Expression of Interest is
true and correct.
Our financial bid is as under: -
33
BRIEF DETAILS OF THE BIDDER
1. Name of the Agency &Address: ____________________________________

2. Person to be contacted: ____________________________________________
3. Telephone Nos. (Taxi Stand):_________________________________________
4. Distance of Taxi Stand to IRCTC Corporate Office: _______________________
5. Type of Taxis Owned:
6.
S.No
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
3.
Car Description
Small Segment:- Vista, Swift, Ritz, Wagon R, Toyota Etios Liva,
Mid Segment category 1 :- Maruti SX4, Nissan Sunny, Hyundai
Verna, Renault Scala , Skoda Rapid, Volkswagen Vento.
Mid Segment category 2:- Maruti Swift Dezire, Honda Amaze,
Toyota Etios, Honda City, Mahindra Verito, Tata Manza.
Upper Segment:-Corolla Altis, Volkswagen Jetta, Chevrolet
Cruize, Honda Civic.
MUVs:- Maruti Ertiga, Mahindra Xylo, Nissan Evalia, Chevrolet
Enjoy
SUV:- Toyota Innova, Tata Safari
Mini Bus 27 seater (AC)
Mini Bus 27 seater(Non AC)
Bus 45 seater (AC)
Bus 45 seater (Non AC)
Cargo Vehicle (CNG):-Maruti Eeco, Tata Ace, Mahindra Bolero
etc.
7. No of Skilled Drivers ..
Signed ..
Bidders Name.
34
Nos.
Schedule A
FINANCIAL BID FOR HIRING OF CAR ON MONTHLY RENTAL REQUIREMENT ON MONTHLY/LONG TERM BASIS FOR IRCTC
OR ANY CLIENT/CUSTOMER OF IRCTC FOR DELHI/NCR.
Cars
Segment wise
Rate for
2000Km/ 26
days/month,
12 hrs/day
Rate for
2500Km/26
days/month,
12 hrs/day
8 Hrs/80Km
4Hrs/40Km
Rate per
Extra Km.
Rate per
Extra Hour
Small Segment Cars

Mid Segment category 1
Cars
Mid Segment category
2 Cars
Upper Segment Cars
MUV Segment Cars
SUV Segment Cars
Cargo Vehicle (CNG)
Note: -Any over writing, correction or inspection will not be accepted .All the vehicles should be
temperature controlled (AC) except for where its specified as Non A/C
Signature of the Authorized Signatory:
Name & Designation:
Name of the Firm/Company with Address & Stamp:
Date and Place:
35
Schedule B
.FINANCIAL BID ONOCCASIONAL /DAILY/SHORT TERM BASISFOR OUTSIDE DELHI/NCR (GURGAON, GHAZIBAD, NOIDA,
FARIDABAD)
Cars Segment wise
Rates per Km.
Night halt Charges
(Min 250 Kms. Per
( Per Night)
day)
Small Segment Cars
Mid Segment category 2 Cars
Upper Segment Cars
MUV Segment Cars
SUV Segment Cars
Cargo Vehicle (CNG)
Mini Bus 27 seater(Non AC)
Bus 45 seater (AC)
Note: -Any over writing, correction or inspection will not be accepted .All the vehicles should be
temperature controlled (AC) except for where its specified as Non A/C.
Name & Designation:
36
Schedule C
FINANCIAL BID ONOCCASIONAL/ DAILY/SHORT TERM BASISFOR DELHI/NCR
Cars Segment wise
4 hrs/ 40 Km
Extra
8 hrs/ 80 Km
KM
Hrs
Extra
KM
Hrs
Small Segment Cars

Upper Segment Cars
MUV Segment Cars
SUV Segment Cars
Cargo Vehicle (CNG)
Mini Bus 27 seater (Non AC)
Bus 45 seater (AC)
Note: -Any overrighting, correction or inspection will not be accepted .All the vehicles should be
temperature controlled (AC) except for where its specified as Non A/C.
Name & Designation:
37
Schedule D
Fuel Escalation/Decline Clause
All the prices are worked out on the basis of the prevailing fuel prices. However in case of more than 5% increase in the fuel prices an additional
charge namely fuel price impact will be charged in the bill.
S a m e i n c a s e o f d e c r e a s e o f m o r e t h a n 5 % i n t h e f u e l p r i c e d e d u c t i o n w i l l b e m a d e a c c o r d i n g l y.
The mode of revision of per Km. prices will be computed as 30% of the %age increase/ decrease in price
of revised fuel.
For Example:In case of increase in fuel price:Old price of fuel
New price of fuel
Difference of Rate
=
=
=
Rs. 35/- per litre

Rs. 41/- per litre
Rs. 41 35
6 = x = 17.1%
35
Increase in rate in Km rate will be b y 0.3x 17.1= 5.13 %
In case of decrease in fuel price:Old price of fuel
New price of fuel
Difference of Rate
=
=
=
Rs. 41/- per litre

Rs. 35/- per litre
Rs. 35 41=-6
-6 = x = -14.6%
41
Decrease in rate in Km rate will be by 0.3x-14.6 = - 4.38%
The revision of the price will be done with the prior approval from IRCTC and which will be effective
within one month from the date of revision of fuel price.
38
1. CONDITIONS GOVERNING THE PERFORMANCE OF THE AGENCY

1.1
Acceptance of
award of License
and submission of
Security Deposit
Successful parties would be required to accept the offer for

award of license along with payment of security deposit as per
schedule prescribed by IRCTC. In case, offer for award of
license is not accepted within the time limit fixed by IRCTC,
the concerned agency may be debarred for participating in the
future tenders of IRCTC for a period of one year.
1.2
Submission of
Security Deposit
1.3
Execution of
agreement
The agency on being asked, shall deposit the Security deposit,

as intimated by IRCTC, within the time period stipulated by
IRCTC, failing which their claim to the contract shall cease.
The successful empanelled agency shall be required to execute
an agreement on non-judicial stamp paper of Rs.100/- at his
cost before start of work. Till then the letter of award of
License shall form the binding agreement between IRCTC and
the Licensee.
1.4
Liability of IRCTC
The IRCTC will not be liable for any liability arising under the
labor laws or any other law of the land related to commercial
operation of car hire.
1.5
Notice by Courier/
Registered AD
Any notice in terms of this Contract by either Party will be

given at the address stated herein above by Courier/Registered
AD Post unless a different address has been intimated in
writing against receipt.
1.6
Indemnification by
Licensee
The Contractor will indemnify the IRCTC/Railway

administration for any loss or damage caused by
Agency/Contractor its vehicles/ his staff/ because of their fault
or default/carelessness/implementation.
1.7
Verbal or written
arrangements other
than the agreement
Except as here by otherwise provided any verbal or written

arrangements abandoning varying or supplementing this
agreement or any of the terms hereof shall be deemed
conditional and shall not be binding on the IRCTC unless until
the same is endorsed on the agreement or incorporated in a
formal instrument and signed by the party(s).
1.8
All questions
/disputes and or
differences
All questions, disputes and or differences arising under or in

connection with this agreement or in touching or relating to or
concerning the construction, or affect of presents (excepts as
to matters the decision whereof is other-wise herein before,
expressly provided for) shall be referred to the sole arbitration
of the officer/officers or persons nominated by the Managing
Director/IRCTC whose decision in this regard shall be binding
on the Licensee.
1.9
Unsatisfactory
services etc.
In the event of unsatisfactory service, poor quality of articles,

persistent complaints/ defaults and services below the standard
or any failure or default at any time on the part of the Car
39
Rental Agency to carry out the terms and provisions of the

agreement to the satisfaction of the IRCTC (who will be sole
judge and whose decision shall be final) it shall be optional to
the IRCTC to make any substitute arrangement it may deem
necessary at the cost and risk of the Contractor or to forthwith
terminate this agreement with/without any previous notice to
the Contractor and in case of such termination the Security
Deposit be forfeited by the IRCTC and the Contractor shall
have no claim what so ever against IRCTC or any of the
officials in consequence of such termination of the agreement.
No refund of proportionate EMD shall be admissible in case of
Termination under this clause. The Contractor agrees to make
good all cost and expenses, if any incurred by the IRCTC for
making the substitute arrangements referred to above. The
Contractor shall also be debarred from participating in the
future projects of IRCTC for a period of one year
1.10
Liability for
provision of
Consumer
Protection Act.
SPS/Labor
Law/Motor Vehicle
Act
The Contractor accepts liability, civil and criminal for

compensation/damages in accordance with provision of
Consumer Protection Act SPS/Labor Law/Motor Vehicle Act
or any statutory modification of the Act or any other law for
the time being in force for action occasioned by negligence,
deficiency of service, imperfect or improper performance by
the Contractor, his workmen, servants and agents. The
Contractor shall indemnify IRCTC and railway administration
from and against all payments made under the provision of the
said Act or law including all costs. Any money which may
become payable by IRCTC as aforesaid shall be deemed to be
money payable to IRCTC by the Car Rental Agency and in
case of failure by the Contractor to repay the IRCTC any
money paid by it as aforesaid within seven days after the same
have been demanded by the Contractor shall be entitled to
recover the same from the EMD or from any money due by
the Contractor.
1.11
Notice to the
Licensee
Any notice to be served on Contractor shall be deemed to be

sufficiently served if delivered at or sent by registered
post/courier addressed to the Contractor at their registered
office or last known place of business. Any notice to be served
by the Contractor on IRCTC shall be deemed to be sufficiently
served if, left at the office/sent by registered post/courier
addressed to the Managing Director, Indian Railway Catering
and Tourism Corporation at its Corporate office at 9th floor,
Bank of Baroda Building, 16 Parliament Street, New Delhi110001.
1.12
Notices on behalf of
IRCTC
Subject to as otherwise provided in this agreement, all notices

to be given on behalf of IRCTC and all other actions to be
taken by the Contractor may be given or taken on behalf of the
Contractor i. e. Managing Director/by any officer entrusted
40
with such functions, duties and powers, by the licensor in

MD/IRCTC.
2.
EVENTS OF DEFAULT
2.1
Breach of any
terms and
conditions of the
License
In the event of any breach of the said terms and conditions of the
License, the IRCTC shall be entitled to forfeit the whole or the
part of the Security Deposit, debarring the Contractor from
participating in the future projects of IRCTC for one year.
2.2
Termination of
License on other
events of default
The IRCTC shall also be entitled at any time forthwith to

terminate the Agreement without notice in any of the following
events, that is to say (a) in the event of the Contractor being
convicted by a court of law under the provisions of criminal
procedure code or any other law (b) in the event of the
Contractor being a proprietor or, if a firm, any partner in the
Contractor firm being at any time be adjudged insolvent or a
receiving order or order for administration of his estate made
against him or shall take any proceeding for liquidation or
composition under any insolvency Act for the time being in
force or make any conveyance or assignment of his interest or
enter into any agreement or composition with his creditors for
suspended payment, or if the firm be dissolved under the
partnership Act or, in the event of Contractor being a company,
if the company shall pass any resolution to be wound up either
compulsorily or voluntarily (c) Repudiation of agreement by
Contractor or otherwise evidence of intention not to be bound by
the agreement. (d) Failure to adhere to any of the due dates of
payment specified in the terms and conditions. Immediately on
the determination of this agreement the Contractor shall
peacefully vacate the premises and hand over to the IRCTC all
articles in the custody or possession of the Contractor and shall
remove all his stores and effects from the said premises. In
default the IRCTC shall be entitled to enter and take possession
of the said premises and to lock up the same or remove the
furniture or other articles of the Contractor that may be lying
there and to dispose of the same by sale or otherwise without
being liable, for any damage, and all expenses incurred in
connection therewith, shall be deducted by the IRCTC from the
Security Deposit or pending bills of the Contractor.
2.2.1
Fail to provide any

record to IRCTC
IRCTC at their discretion may call for any record to satisfy them
regarding operation of the Licence and Contractor will arrange
to provide all such relevant documents failing which, it will
amount to breach of contract condition of the Agreement.
3.
3.1
41
CONSEQUENCES OF DEFAULT
Consequence of
In the event of failure to provide, the requisite number of vehicles
3.2
4.
failure to start the

services
within a maximum period of 15 days, from the date of letter for

award of Contract Licence or period as advised by IRCTC,
IRCTC reserves the right to annual the Contract and forfeit the
Security Deposit, in the whole or part thereof as provided under
terms and conditions of the Contract. Contractor shall be debarred
from participating in the future projects of IRCTC for a period of
twelve month. The decision of IRCTC will be final and binding in
this regard.
Notice for
termination
In case of any event of default mentioned in Clause 8 having

occurred, it shall be lawful for the IRCTC any time thereafter to
terminate the Contract and forfeit the Security Deposit, subject
however to the IRCTC having given to the Licensee fifteen (15)
days prior notice in writing to remedy or make good such breach
and in spite of such notice the Licensee having failed to remedy
the breach. Upon termination of this Contract as aforesaid, the
Contractor shall remove its vehicles and staff from parking slots
and counters provided by IRCTC. The Contractor shall also be
debarred from participating in the future projects of IRCTC for a
period of one year. This will be in addition to any other action that
IRCTC may take.
ARBITRATION
4.1
5.
In the event of any dispute or difference arising under these

conditions of Contract in connection with this Contract (except as
to any matters, the decision of which is specifically provided for by
these or the special conditions) the same will be resolved by
Arbitration, as per the provisions of The Arbitration and
Conciliation Act 1996. The venue of the Arbitration shall be
Delhi. All questions, disputes and or differences arising under or in
connection with this agreement or in touching or relating to or
concerning the construction, or affect of presents (excepts as to
matters the decision whereof is other-wise herein before, expressly
provided for) shall be referred to the sole arbitration of the
officer/officers or persons nominated by the Managing
Director/IRCTC whose decision in this regard shall be final and
binding on the Contractor.
OTHER CONDITIONS
5.1
Advertisement/
Publicity/
Sponsorship
The Contractor will not engage in or permit any

advertisement/publicity/sponsorship of any brand or product,
directly or indirectly, without prior approval of IRCTC.
5.2
Payment of
taxes/dues
The Contractor will be liable for payment of all taxes/duties and

other liabilities in respect of the business.
5.3
42
Liability for
The Contractor shall accept liability for compensation/damages
compensation/
damages
5.4
43
Observance and
performance certain
acts
under the Consumer Protection Act, Motor Vehicle Act or any

other law in respect of performance of the services or in respect of
any negligence, act/omission of the Contractor/his workmen,
servants and agents.
The Contractor shall, at all times indemnify the IRCTC against
all claims and penalties which may be suffered by IRCTC or any
person employed by them by reason of any default on the part of
the Contractor in due observance and performance of provision
of the relevant laws applicable to commercial operation of car
rental agencies.
Operational procedures for Car Rental

( 1 ) The billing and payment will be as detailed in clause 2.1 & 2.2 of special conditions.
(2) A minimum of 1 hours and 10 dead Km. shall be given to the car agency as reporting
time for all official/ personal bookings on monthly basis only. In case the agency is unable
to provide vehicle despite giving the booking well in advance, alternate transport can be
made available at venders expenses.
(3) The car agency is to advise reservation confirmation numbers against each booking to
concerned IRCTC person.
(4) The booking reference number is to feature on the car agency slips and invoices.
(5) Invoices pertaining to a month are to be submitted by 1st week of successive month. A
statement with ascending order of billing reference numbers and corresponding duty slip and
invoice are to be submitted.
(6) IRCTC shall provide invoice wise payment advice so that a proper reconciliation of
accounts is done. Post reconciliation. The car agency is to provide a No due certificate for
the month that was worked upon. No subsequent claims can be made by the car agency.
(7) The agency shall press into service only good condition Cars and that too not more than
two years old. The vehicles would be insured comprehensively. The cars must comply with
pollution norms applicable and as amended from time to time. Each vehicle shall have a
small portable fire extinguisher.
(8) The agency must be prepared to park the car at the residence/offices. In that case, the
drivers will have to report for duty at the location of car parking.
(9) In case, on a particular day any car is withdrawn without replacement or not reported in
time, deduction shall be made proportionately from the monthly bills.
(10) The contractor shall rectify the meters immediately on being found faulty. Heavy
penalty shall be levied for any tampering done on meters.
(11) The Driver shall be courteous, well groomed and properly uniformed.
(12) Upon completion of journey the driver will take signature of the guest in the duty slip/
log sheet. There after heavy penalty shall be levied for any alteration done.
(13) The agency shall maintain an office with adequate staff and telephone facilities round
the clock.
(14) In case of more than 5% increase in the price of fuel, the rates may be revised to offset
the cost increase in the price with the approval of IRCTC. However, the decision of the
IRCTC in this regard shall be final and binding on the Agency/ Contractor.
44
(15) The IRCTC also reserves the right to examine the contract forthwith in the event of
unsatisfactory Performance by the contracted car rental agency.
(16) The above rates includes all Delhi /NCR( Gurgaon, Ghaziabad, Noida,
Faridabad)interstate border taxes., service tax, VAT and any other Government/State liability
and excluding of toll tax, parking charges.)
45

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2011/IRCTC/Tourism/ Car Rental (Institutional)

INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED

Sale of tender document: From 25th Oct 2013

Notice Inviting Tender

2011/IRCTC/Tourism/ Car Rental (Institutional)

Laws of the Republic of India are applicable to this Tender.

INSTRUCTIONS TO THE TENDERER

2011/IRCTC/Tourism/ Car Rental (Institutional)

2. Covering Letter as per Format enclosed Annexure: A.

2011/IRCTC/Tourism/ Car Rental (Institutional)

4.0 Tender Evaluation:

The Financial bids received will be evaluated by IRCTC. The company

5.0 Notification of Award by Issuance of Letter of Award:

2011/IRCTC/Tourism/ Car Rental (Institutional)

7.0 Wrong information by the Tenderer:

2011/IRCTC/Tourism/ Car Rental (Institutional)

12.0 IRCTC reserves the right

2011/IRCTC/Tourism/ Car Rental (Institutional)

CHECK LIST OF DOCUMENTS TO BE SUBMITTED

In case of Company Memorandum and Articles of Association

Proof of experience in car rental business for at least 03 years

Copy of Permanent Account Number (PAN) of firm/ company.

Photocopies of registration certificate should be attached

Business profile of firm/ company.

Signature of Authorized Signatory

2011/IRCTC/Tourism/ Car Rental (Institutional)

1. The tender is not transferable.

1. Proof of existence of the firm/ company.

The Agency shall have all necessary mandatory approvals/certificates/ registrations,

7. Vehicles should be registered as commercial/Tourist vehicle in the name of the

2011/IRCTC/Tourism/ Car Rental (Institutional)

2011/IRCTC/Tourism/ Car Rental (Institutional)

Institutional booking on Monthly basis

The scope of work includes providing on monthly rental basis,

IRCTC requirement of vehicle shall be for 26 Days/Month; at an

2011/IRCTC/Tourism/ Car Rental (Institutional)

A minimum of 1 hour and 10 dead Kms shall be given to the Vehicle

9.1 Approximate Consolidated requirement of vehicles (On Monthly Basis)

Upper Segment Corolla Altis, Volkswagen Jetta, Chevrolet Cruize.

10 Occasional Institutional Hiring

The short term requirements/emergent requirements of vehicle by the

Full Day would imply a run of the Vehicle up to 80 kilometre and/or 8

2011/IRCTC/Tourism/ Car Rental (Institutional)

Approximate Consolidated requirement of vehicles (Occasional Hiring)

No Of vehicles required (In a Month)

2011/IRCTC/Tourism/ Car Rental (Institutional)

2. INDEPENDENT CAR RENTAL AGENCY

3. AUTHORIZED REPRESENTATIVES AND NOTICES

2011/IRCTC/Tourism/ Car Rental (Institutional)

5. STANDARDS AND CODES

6. LAWS AND REGULATIONS

2011/IRCTC/Tourism/ Car Rental (Institutional)

Publicity and Advertising

Records and Audit

2011/IRCTC/Tourism/ Car Rental (Institutional)

of such payments and to evaluate the reasonableness of proposed contract price

2011/IRCTC/Tourism/ Car Rental (Institutional)

2011/IRCTC/Tourism/ Car Rental (Institutional)

For rash driving: Rs 500/- as penalty.

2011/IRCTC/Tourism/ Car Rental (Institutional)

7.5.3 Clause for Inspection

2011/IRCTC/Tourism/ Car Rental (Institutional)

2011/IRCTC/Tourism/ Car Rental (Institutional)

Payment to the contractor