Business Plan B.T.E.C.C: Business Training Employment Contract Consultants

BUSINESS
PLAN
B.T.E.C.C
BUSINESS
TRAINING
EMPLOYMENT
CONTRACT
CONSULTANTS
PARTNERS:
Keith Davies, Dwayne Fischer, Babette Doherty
Table Contents
Page
1. EXECUTIVE SUMMARY 3
2. INTRODUCTION 4
3. BUSINESS PROFILE 5
3.1 Business Description 5
3.2 Mission Statement 6
3.3 Industry Knowledge & Experience/Skills of Key Personnel 6-7
3.4 Situation Analysis 7-8
3.5 Business Objectives (SWOT) 8
3.6 Key Performance Indicators 9
4. PRODUCT/SERVICE AND MARKET ANALYSIS 10

4.1 Product/Service 10
4.2 Industry Description & Outlook 10-11
4.3 Analysis of Market Demand for Product/Service 12
5. THE MARKETING PLAN

5.1 Customer Profile 13
5.2 Competitive Analysis 15
5.3 Sales Analysis & Forecasts 15
5.5 Pricing (Discounting) Strategy 15
5.6 Advertising & Promotion 16
6. THE OPERATING PLAN

6.1 Current Performance 16
6.2 Competitive Advantage-Production 16
6.3 List of Major Suppliers 17
6.4 Inventory 17
6.5 The Operating Process 17-18
7. THE MANAGEMENT AND PERSONNEL PLAN 19
8. RISK MANAGEMENT PLAN 20
9. THE ACTION PLAN 21
10. THE FINANCE PLAN 22

Cash Flow Forecast
• Tender Application
• Financial Viabiltiy
• Appendix A
• Appendix B
• Appendix C
• Appendix D
• Appendix E
• Apprendix F
© Business Plan BTECC Pg 2

Directors (Keith Davies, Dwayne Fischer, Babette Doherty
1. EXECUTIVE SUMMARY
Business Training Employment Contract Consultants (BTECC) 1 is a partnership of Keith Davies, Dwayne Fischer and
Babette Doherty to collaborate extensive skills aned expertise in the following:
• Human resource development (incorporating training, life coaching, mentoring, pastoral care);
• Business development;
• Community Development including engagement & capacity building;
• Developing social entrepreneurs in communities and invigorating passion and empowering people’s vision to
accelerate into fruition;
The business evolved from three individuals who have gained a vast array of skills and have been owner operators of
own business for the past several years. A general discussion came about, in the selection and retention of staff and
providing people who are job ready. This discussion talked about our issues of people referred to our own businesses,
which were not suitable and at the prescribed industry standard. In Australia, Small to Medium Enterprises (SME)
employs 85% of people in the workforce. It important to SME, to ensure, we have human resources to be job ready.
Staff can make or break your business and it is detrimental to have staff appointed quick - with skills- in-order for
businesses to generate income.
BTECC commitment is to provide successful solutions in business development, workforce planning and quality
service, which is based on our customer needs. Our core business is to development of human resources to enhance
businesses and community organisations.
1
Business Training Employment Contract Consultants will be referred to BTECC from this point.

2. INTRODUCTION
Townsville boasts a great lifestyle, facilities and services, rich in both Aboriginal and Torres Strait Islander culture. The
Townsville region, with a population of approx. 146,000 is widely regarded as the capital of North Queensland. Townsville
provides the northern link for State and Federal Governments, as well as for private enterprise in primary and secondary
industries, mining, commerce, retail, and community and cultural services. Australia is experieincing growth across a
number of sectors and industries. North Queensland has experienced growth in the civil construction and building
constructino industries and is projected 4 billion dollars over the next 4-5 years. Due to the incrased growth, the
availability of skilled labour has decrased so therefore there is an epidemic skill shortage.
BTECC is an newly established business that has drawn the collective knowledge of the partners together, and this will
enable use to function more effeciently and specialise at a greater degree in the following areas of expertise:
• Development and implementation of Indigenous employment strategies for employers in public and private
sectors;
• Development and implementation of cross cultural awareness training;
• Delivery of Business workshops;
• Development and implementation of mentoring programs
• Event Management and Facilitation of Workshops
Our skills, experience and knowledge is accompanied by a large network of clients, associate, stratgic partners in the
following industries:
• Aviation, includes air freight, baggage hanlding, loading and unloading aircraft;
• Building and Construction;
• Engineering;
• Civil Construction;
• Hospitality;
• Asset Maintenance;
Our clients range from small employers, community organisation, local government and large employers including, but is
not limited to: Virgin Blue Freight, Australian Air Express, Townsville and District Education Centre, John Holland and
McMahons Pty Ltd, Thuringowa City Council, Townsville Aboringinal and Torres Strait Islander Cultural Centre, Birri
Enterprises, North Qld Competitive Employment Service,Endeavour Foundation.
Our Personal Guarantee is: “PEOPLE EMPOWERING PEOPLE”

3. BUSINESS PROFILE
3.1 Business Description
Currently Directors (Keith Davies, Dwayne Fischer and Babette Doherty) operate as sole traders and are
located in the Townsville district and have been and are still operating individually prior to amalgamation.
Keith currenlty successfully operates a cleaning business, ‘Active Housewash/ cleaning services’ for the
past four (4) years. Additionally, Keith is agent for Virgin Blue freight for providing air freight services in
Townsville. Dwayne Fischer operates his own busienss in employment, training and consultancy services.
Babette Doherty has successfully managed a security cleaning business, assist individuals to assess
commercail viability of start-up business and existing business ventures.
The structure of the business will be in a partnership between the Directors and will be trading as Business
Training Employment Contract Consultants (B.T.E.C.C.)
B.T.E.C.C. provides a range of services to Indigenous communites and jobseekers, employers,

government departments and not-for profit agencies in a range of industries including Building and
Construction, Civil Construction, Aviation and Transport and Logistics.
Services include:
• Recruitment;
• Training and Mentoring;
• Consultancy Services;
• Cultural awareness program development and delivery;
• Life coaching and Motivation;
• Pastoral Care Services;
• Program Development;
• Event Management; and
• Workshop Facilitation
B.T.E.C.C. provides a unique service to employers and potentail employees and have specialisation in
Indigenous Employment. We will provide a ‘one-stop-shop’ point of contact for all recruitment needs, and
the provision of providing skilled labour or providing real solutions to meet the growing demands of
industry, meeting the current and future needs of the region.
Additionally, B.T.E.C.C. has a network of skilled personnel and associate partners in which solutions can
be tailored to your business needs.
Our Value-added Services
• Comprehensive Testing, including:

- Psychometric profiling
- Competency profiling
• Career mentoring and counselling
• Cultural Mentoring
• Conducting Training Needs Analysis
• Development and Implementation of Employment Strategies
• Cross-Cultural Awareness Training
• Facilitation of Recruitment services

Experience Counts
BTECC has extensive networks in Indigenous communities, local, state and commonwealth agencies
and employers within private sector (ranging from SME business to Corporate). Due to this extensive
experience we can provide suitable candidates (right person for the job) and can add value and
contribute to the productivity of your company.
We will achieve this by:

Selecting the right person for the job
Contribute to your company needs and
Add value to your corporate goals
3.2 Business Mission Statement
The formuale to business success is investment in Human Capital.

BTECC will provide the answer to your success.
“BTECC=SUCCESS=STAFF=DEVELOPMENT=PRODUCTIVITY=PROFIT”
3.3 Knowledge & Experience/Skills of Key Personnel
NAME KNOWLEDGE/EXPERIENCE
Dwayne Fischer • Aborigine from Wiri clan from Birri- Gubba Nation;
• Extensive experience in Indigenous Employment and training
• Contract Management
• Project Management
• Facilitation and delivery of training
• 15 years of community engagement in private and public arenas;
• Extensive networks with Indigenous communities in Central Queensland,
Far North Queensland, North and North West Queensland
• Extensive knowledge and networks with Commonwealth and State
Government programs and agencies, Job Networks and employers.
• Completed Bachelor of Education in Adult Education and possess Cert IV
in Workplace Assessor and training.
• Professional Development – Business Planning Workshops, Event
Management, Mentoring Programs

• Training of Indigenous job seekers in asset maintenance (partnership
KEITH DAVIES with Townville, Thuringowa Indigenous Peoples community education,
employment development – Aboriginal Corporations)
• Successfully operates a cleaning business
• Provide career and vocational guidance in adult education to community
members
• Accredited Trainer in Aviation – Freight, Ground Handling Services;
• Training and Assessment in ad hoc training and licensing of
Ground Support Equipment.
• Training and assessment in Pushback and Headset procedures for
Australian Air Express.
• Writing and implementing training course and assessment tools for
GSE.
• Delivery of Dangerous Goods Awareness Training to Ansett Staff
and Third Parties
• On-line coaching, instruction and assessment of Staff and Third Parties
using Ansett GSE in the appropriate use of equipment.
• Re-validation via on-line assessment of staff and third parties licences.
• Delivery of ad hoc courses, as required.
• Monitoring of training/licence expiry dates for staff and third parties
ports.
• Supervision of staff.
• Senior First Aid Officer.
• Training/Mentoring across 7 NQ Regional Ports
• Training trainees to qualify as Aviation Refuellers.
• Manager Aviation Refuelling-Shell Australia
• Crewman / Mentor search and rescues for both Helicopters and Fixed
Wing Aircraft
BABETTE DOHERTY Teaching and delivery of training in:

• Business development with the Indigenous community,
• Job seeking training assistance,
• Prepare and assist job seekers for employment;
• Delivery of business workshops;
• Provide career and vocational guidance in tertiary education to
community members;
• Research and development of funding submissions for potential business
entrepreneurs
• Owned and operated cleaning business with 30 contracts and managed 5
staff;
• Own and operate home-based business suppling products to retail
outlets.
3.4 Situation Analysis
Business Issues and Market Trends

There is increasing demand for skilled labour to address the skill shortage, predominantly in the building, construction,
engineeting and civil construction industries. Tradespeople are ageing, but there is an increasing indigenous youth
population that can be utislied to address the current labour shortage. This issues to access skilled labour and employ
people with adequate skills has decreased. 2
2
Skills Shortage Strategy – Industry has gone to Government to fix the issues of skills shortage and people having the
ability to be job ready.

Trends inlcude:
Workplace reforms, Industrial reforms, skills shortage and high Indigenous unemployment rates.
Barriers
Providing skilled labour needs to take into consideration, work ethics, multiple barriers, and finding suitable skilled
candidates for effective employment and work place production.
Solutions
Providing approproiate programs and information for indigneous jobseekers to attain a higher standard of competency in
benchmarks for induction into various industries.
B.T.E.C.C will be a leader in provding quality recruitment and consultancy services to assist businesses to grow and
develop.
B.T.E.C.C’s commitment and success has been the development and building extensive local knowledge of operations
has been a key contributor to our success, and this is reflected in the immediate availability of our highly skilled and
trained consultants to travel to client work sites at a moment’s notice. The industry of employment & training is a multi-
billion dollar industry, however there is a demand for the matching of skilled, motivated people to fill current and future
positions. Our business has the links and the skills to assist the industry and ensure jobseekers are job ready.
3.5 SWOT Analysis
Strengths
Extensive Links to Communities, JNM’s, Employment Agencies

Communication and Facilitation skills and expertise
Have extensive knowledge of recruitment industry and stakeholders
Contracts a bookkeeping service
Passion, commitment and drive
Have a large network and knowledge of government agencies, funding programs and systems
All partners have extensive business experience and have a range of skills to produce a successful business
Weaknesses
Limited Capital and working capital.

Injury and loss of income as operating as partnership
Newly estalbished business and entity
Public Liability and Professional advice implications
New player to the market and competing against existing established recruitment agencies
Business Improvement
Limited Exposure
Opportunities
Supply of labour to address skills shortage

Marketing strategies to civil, building and construction strategy
Workshop Facilitation and Event Management
Assisting agencies in placement of people from all disadvantage group into employment in the growth industries
Provision of holistc packages ranging from pre-employment, placement and mentoring
Threats
Other Large companies in the recruitment industry

Fuel prices
Global Trends
Economic Trends

3.6 Business Objectives
OBJECTIVES – By June 2007 our achievements will be:
1. To secure two contracts by April 30, 2007 (STEP ERS and Indigenous Early Years project);
2. To produce marketing materials to promote services in servcies provided by BTECC;
3. To submit and gain a Job Placement Licence
4. To place 30 people per month in a range of industries;
5. To provide mentoring services of 10 hours per week catering to 50 people;
6. Faciliation of 5 worskhops with Employers ;
7. Provide 5 entry level plamcents @ 550 per month; trainees and apprentices 10 per month@ 1500 per person; trade positions/
qualified 5 per month @ $3 500.00 =
8. To employ 2 staff by September 2007.
In Second year
1. implement programs in Townsville, Ayr, Ingham and Palm Island;

2. to place 100 people per month;
3.7 Key Performance Indicators
Objectives Annual Monthly goals

To secure two consultancies by April 30, 2007; To write 5 submissions and to market our services to 10
employers/ organisations
To have 500 people registered on database by June Promote business using a cocktail of marketing and
30, 2007 promotion strategies
To provide mentoring services of 10 hours per week Market and ‘sell’ program to current STEP providers,
by May 31, 2007; JNM’s LHC, GTC’s, AAC’s
Faciliation of 5 worskhops with Employers by June Contact with peak bodies, union associations, employer
30, 2007 groups and industry groups
To provide consultancy services and employment To market profile and servcies to groups
services in the Townsville region
Provide 5 entry level plamcents @ 550 per month;

trainees and apprentices 10 per month@ 1500 per
person; trade positions 5 per month @ $3 500.00 =
To employ 2 staff by Septebmer 2006

4. PRODUCT/SERVICE AND MARKET ANALYSIS
4.1 Product & Services
B.T.E.C.C. provides a unique service to employers and clients. We provide a ‘one-stop-shop’ tool. For all recruitment
needs, access to Indigenous communities, business improvement and providng solutions to skilled labour to meet the
growing demands of industry. The areas of expertise include the following:
• Recruitment and Training;

• Consultancy Services;
• Cultural awareness;
• Mentoring and pastoral care;
• Program Development;
• Event Management; and
• Workshop Facilitation
BTECC provides a unique service to employers and Indigenous clients. We provide a ‘one-stop-shop’ for conviencience
tool. For all recruitment needs, access to Indigenous communities, providing skilled labour to meet the growing demands
of industry. Human Capital is undervalued, but BTECC thrives on providing solutions to your organisation and business
needs for growth.
Human Capital is undervalued, but B.T.E.C.C. thrives on providing solutions to your business needs.
4.2 Industry Description & Outlook
B.T.E.C.C. is a recruitment and consultancy servcie in providing solutions in the employment and training, mentoring
(workplace and cultural),program development and implementation, event management, workshop facilitation and holistic
programs which address the needs of providing skilled labour to employers to meet corporate goals.
List of services provided to cleintele

Clients/ Employers Services Provided
NQ Water Consultancy to provide a brokerage service to both Indigenous community and contractor
(John Holland and McMahons Pty Ltd). This includes facilaiting workshops, consulting with
community,identify positons and organising relevant training to suit requirements of
employers and provisoin of a mentoring service.
John Holland & McMahons Contract included the facilitation of employment services between the employer and all
Pty Ltd agencies (JNM’s, Labour Hire Companies and Group Training Companies), conducting pre-
employment interviews, skills audit and providing pathways to positions with the contractor.
The contract included the provision of Cross Cultural Awareness training and mentoring
services to both the employer and employees.
Townsville Regional Providing a brokerage service to employers in the Building and Construction, Engineering
Engineering Cluster and Civil Industries and employees, potential employees and jobseekers. The Brokerage
consists of skills audit, liasing with emploiyers (stakeholders in the employment and training
arena) and pastoral care providers.
Townsville & District Contracted services included the delivery of Job Search Training to indigenous and non-
Education Centre Indigenous youth to become either work ready and/or re-entry back into education and/or
training. (Outocmes included 10/16 successfully gained employment).
North Qld Competitive Provision of Mentoring services to 10 Indigenous Clients, development and delivery of Cross
Employment Service Cultrual Awareness Training and delivery of Jobsearch training.
EmployNet Supporting a caseload of 120 Indigenous jobseekers from pre-employment, employment and
mentoring. The Jobseekers required intensive assistance and positive support, training that
was relevant and essential to future employment. Mentoring was a key essential to support
to ensure the hard work completed from pre-employment to placement was not wasted.
Supporting to the jobseeker and the employer over the 12 months was fundamental in order
th meet each others requirements. Achievements were approximately 10 people every
month were placed into employment.
Yalga- Binbi Institute Provision of mentoring for long term unemployed with the desire to enter into small
business. The training provided was over a 12 week period, with the completion of a
business plan. Once the business was approved, the business owner was monitored and
mentored over a 12 month period. The mentoring over 12 months was critical for the
business owner to receive their benefits and for the growth of the business. Successful
business achieved were 25 people entering into business.
Argus Security Cleaning Provided training and employment opportunities in the cleaning industry. The employer
provided hands on training and mentoring to enable jobseekers to learn new skills whilst
getting paid. The pre-training was necessary to support the jobseeker and the employer.
The list below is not an exhaustive list of clients we have delivered services:
• Townsville City Council; • Department of Employment and Training;

• TTIPCEED; • Education Queensland;
• Coolgaree CDEP Aboriginal Corporation; • Aboriginal Co-ordinating Council (ACC);
• Mackay Region Area Consultative Committee; • Gudujuda Aboriginal Corporation;
• Townsville/Thuringowa Community Justice • Endeavour Foundation;
Group; • James Cook University;
• Murrie Care; • Thuringowa City Council;
• Department of Education Science & Training; • Townsville Aboriginal and Torres Strait Islander
• Department of Employment Workplace Cultural Centre (TATSICC);
Relations; • Patrick Corporation.
• Hinchinbrook housing Co-operative;
The unemployment rate in the Northern Statistical Division for the June quarter 2006 was 5.6 per cent (see the
following table). This figure was higher than that recorded for Queensland (5.0 per cent). Market Share – with a large
number of agencies undertaking employment & training only 1% specialise in Indigenous specific and tailored packages.

The Labour Market and Training Review HIGHLIGHTS
• Full-time job growth (92,100 persons) exceeded part-time job growth (5,000 persons) in December 2006.
• The trend unemployment rate in Queensland for December fell over month to 4.1% and is below the national
rate of 4.6%.
• The ABS quarterly job vacancy series for Queensland decreased by 2.5% over the November quarter 2006 but
rose by 61.2% over the year.
• Business investment maintained solid growth - up by 1.8% over the September quarter 2006 and up by 19.1%
compared with the September quarter 2005.
In stating the above, the number of unemployed equates to 89 500, but there are high unemployment rates across
disadvantaged groups.
(3. Office of Economic and Statistical Research , http://www.oesr.qld.gov.au, Profiles generated on 12 March 2007)

4.3 Analysis of Market Demand for Product/Service
There is a demand for a one-stop shop in the labour hire industry for large infrastructure projects in civil construction,
building and construction and aviation industry, cleaning industry and pre-employment/mentoring industry. There is a
large number of competitors within the employment arena which specilalise in recruimtent and labour hire. We have the
competitive edge as a ‘ one-stop shop’ for employers and source the best person for the job, which will add value to the
success and growth of their business.
The demand is that we provide services associated with the paperwork and/or administration (departments, job network,
new apprenticeship centres, training providers and/or labour hire companies) on behalf of the employer with the added
value of mentoring for the development of long term employees.

5. THE MARKETING PLAN
5.1 Customer Profile
Customer type Method of Frequency of

Location $ per annum
Purchase Purchase
Employers Townsville Invoice - Monthly 352 500.00
%age
Employment Townsville Invoice - 200,000.00
Agencies %age – 30
percent Monthly
upfront
Consultancies Townsville Invoice - 120.000.00
%age – 30 Monthly
percent
upfront
Mining Co, Qld Invoice - Monthly 40,000.00
Universities %age – 30
percent
upfront
Mentoring Townsville Invoice - Monthly 40 000.00
%age – 30
percent
upfront
Traditional Owner Townsville, Invoice - Project Based 30, 000.00
Groups North and %age – 30
Central Qld percent
upfront
Jobseekers Townsville 10 000.00
Total 792,500.00
Sales breakdown
1. Jobseekers Registration - 10 people x $1000 = $10,000
2. Employers: Entry level positions 5x$550 per/month x 40 weeks= $27,500
3. 10 trainees/ apprentices x 1500 per/month x 10 months = $150,000
4. 5 trade positions x $3,500 per/month x 10 months = $175,000
5. 20 Cross Cultural Awareness sessions per/year x $2,000 (2 per/month) = $40,000
6. Employment Agencies: 20 positions per/month x 10 months =
200 people into employment ($1000per/pp.) = $200,000
7. Mentoring: 10 hours per week x $100p/hr x 40 weeks = $40,000
8. Workshops – Traditional Owner Groups: 15 days x $2,000 = $30,000
9. Consultancies: 4 @ $30,000 = $120,000
Total $ 792 500.00

5.2 Competitive Analysis
HUMAN RESOURCE ORGANISATIONS - TOWNSVILLE REGION

JOBNETWORKS
EmployNET Jobnetwork 164 Sturt St (07) 4772 5878
CHR Lvl 3/ 22 Walker St (07) 4750 7444
JOBFIND CENTRES AUSTRALIA PTY LTD 120 Denham St (07) 4770 1493
MINNIECON AND BURKE PTY LIMITED 254 Ross River Road (07) 4775 7900
NEATO 254 Ross River Road (07) 4723 1039
Recruitment Choices 254 Ross River Road (07) 4728 4718
NEW APPRENTICESHIP CENTRES
EmployNET Apprentice Traineeship Services 258 Ross River Rd (07) 4725 0455
Queensland Apprenticeship Services Suite 4 340 Ross River Rd (07) 4728 0500
BUSY at Work City Link'' Suite 16/ 358 Flinders St (07) 4721 6450
GROUP TRAINING COMPANIES
TORGAS 23 -25 Mackley Street (07) 4779 0344
BIGA 45 Webb Drive Bohle (07) 4774 8865
QTAS Unit 3/258 Ross River Road (07) 4775 6022
Extraman Group Unit 1/29 Ross River Road (07) 4775 5060
Integrated Group 763 Sturt Street (07) 4724 3566
Skilled Engineering Level 1/6 Fletcher Street (07) 4726 3900
REGISTERED TRAINING ORGANISATIONS

Barrier Reef College of TAFE Fulham Road (07) 4750 5300
Advanced Industry Training 192 Bayswater Rd (07) 4775 7755
A 1 Machinery Training CSTC Pty Ltd Webb Drive (07) 4778 6432
Southern Edge Training 119 Charters Towers Road (07) 4721 3611
TADEC
COMMUNITY DEVELOPMENT EMPLOYMENT PROJECTS
TTIPCEED 23 Casey Street (07) 47550 0566
Coolgarie CDEP 23 Casey Street (07) 47550 0566
LABOUR HIRE FIRMS
Northern Employment 321Sturt Street (07) 4068 0264
Manpower 167 Denham Street (07) 4771 6064
Dawsons Engineering 321 Bayswater Road (07) 4728 4190
Active Labour Hire 235 Charles Street (07) 4779 9588
Skilled Engineering 1st Floor 6 Fletcher Street (07) 4726 3900
TP Human Capital Level 1 48 Gregory Street (07) 4772 3800
Integrated Group 763 Sturt Street (07) 4723 3566
Addecco 42 Sturt Street (07) 4760 7200
Company Solutions 131 Ingham Road (07) 4772 3811
Manpower 167-181 Denham Street (07) 47716816
The list above are competitors, however there is a gap in the service delivery of providing suitable candidates to meet
employers needs. Initally the above businesses will be stategies alliances, where by a collabrative approach will be a
neccessity to required demands of employers.
BTECC will provide a custom-made package that includes pre-employmet, job search training, job placement, mentoring,
pastoral care and business development.

5.3 Sales Analysis & Forecasts
The target market and customers will be the list of our competitors, that will be working collaborately to achieve industry
employment demand. BTECC will record statisitics on a database for reporting and also ensure the business achieves it’s
targets. Review of records will be on a weekly basis to ensure data is recorded accurately.
5.4 Selling & Distribution Methods
Service Delivery mode Distribution

Recruitment Internet and Clients Accommodation All our products will be
Training Internet, training premises distributed by face to face initially
Consultancy Services Internet, email and for a personalised service.
Cultural awareness Face –to-face in clients premises Once relationships are
Mentoring Face-to-face @ clietns residence established with community,
Program Development Delivery workshops & facilitation clientele and employers –
Events Management Internet/ shop front communication will be in an
electronic format and hard copy.
Workshop Facilitation lients premises or designated location
5.5 Pricing (Discounting) Strategy
Pricing Strategy
Service Grade 1 Grade 2 (this will be utilised once

New and one off customers pricing strategy more established)
Ongoing pricing for existing customers
Recruitment
Semi-skilled labor $550 per person $495 per person
Entry Level $1500 per person $1350 per person
TQ $3500 per person $3150 per person
Professional $5500per person $4950 per person
Training $ 90 per hour $75 per hour
Consultancy Services $300 per hour $240 per hour
Cultural awareness $300 per hour $240 per hour
Mentoring $150 per hour $120 per hour
Program Development $300 per hour $240 per hour
Event Management $300 per hour $240 per hour
Workshop Facilitation $300 per hour $240 per hour

5.6 Advertising & Promotion
Advertising and promotions will be utilised via:
Customer Type Promotional Strategy
Employers – SME and Corporate Email Marketing – using networks Townsville Chamber of
Commerce, TEL, Golf Days.
Employers – Government Sending Profile of Business to Local, State and Australian
Governmetn Agencies.
Universities Mail Marketing to Indigenous , electonic newsletter, links
to webiste and testimonials.
Message stick Email to a large network throughout Australia.
Jobnetworks Working together to access employment for jobseekers

as a group.
Peak bodies, employer A mix of presentations, meetings, mail outs, networking
associations, industry groups functions and usage of all media.
and unions
6. THE OPERATING PLAN
6.1 Current Performance
Currently the business is newly formed, and will be operating in Townsville. Premises will be sorted on approval of
contract. BTECC will pool resources for the develoment of the business.
Initally the business will target customers and will utlisise current data base of 200 jobseekers and prepare them for
future jobs. Employing other staff will organised once business premises are sort. The 3 business partners have the skills
to develop and expand our customer base by double over the first 12 months of business.
6.2 Competitive Advantage-Production
The advantages I have over my other competitors are:
• Providing a one point of contact of selection and recruitment of Indigenous skilled employees for large
infrastructure project in the civil construction, building and construction industries;
• Co-ordinate approach between all levels of government, private sector, training providers and the indigenous
community;
• Maximization of government funding (local, state and federal) in the achievement of real and sustainable
employment outcomes for Aboriginal and Torres Strait Islander people within the private sector;

6.3 List of Major Suppliers
Suppliers include:
Job Network Members: RTO’s:

• Employnet • Barrier Reef Institute of TAFE
• Minniecon and Burke • CQ Institute of TAFE
• Job Find • Southern Edge Training
• Max Network
• CHR/ IPA
• NEATO Corporate:
• NQ Water
Labour Hire Companies: • EQ
• Extraman
• Workpac Stationery
• Skilled Engineering • Office Works
Leasing Office Equipment

• Rentlo
6.4 Inventory
Currentlly the BTECC has resources and inventory of:
• 200 supply of part time and casual jobseekers/ potential employees every year;
• Adequate supply of trade qualififed personnel;
• Adequate supply or access to suitably skilled professinals; (via universities)
6.5 The Operating Process
Promotion :
1. Send profile and prducts to potential markets;
2. Information followed up by flags on database;
3. Follow up with telephone contacts and elaborate more on services;
4. Book an appointment.
Enquiry process:
Distribution of goods and services:
1. Promotion – Promote strategy at a local level;
2. Register clients – data-base;
3. Client assessment – referral;
4. Job search assistance; and
5. Mentoring and support services
Administration:
1. Enhancement of current Database (highlighting skills) which will be of benefit for employers, schools and external
providers that are integral in the career pathing ;
2. Identify indigenous students who have the required skills and identify the gap training;
3. Co-ordination of the employers, students, schools, support staff, families and other agencies;
4. Provide a implementation tool for contractor/ employer (a one stop shop concept for locating suitable candidates
for the nominated project); and
5. Implementation of website for individual students, employers to register expression of interest
www.understandingthestreams.com.au.

Other Works:
Network building – (defining clear boundaries and linkages to each appropriate agency to assist in the development for
Indigenous peoples, individuals and entities):
• Establishing clear strategic alliances with communities and other agencies;
• Create opportunities to network and share ideas to bridge gaps;
• Continuous linkages with employment Providers (Job Network Members, CDEP, Labour Hire Companies);
• Planning and Facilitation of workshops for stakeholders; and
• Designing and developing relevant training programs to meet the required skills demands for the nominated project.
Supporting and benchmarking to enable performance.

• Strategy for tracking employers & employees;
• Record and assist in specific training needs analysis to enhance Indigenous profiles. Capacity building with specific
training in all areas;
• Coordination and accessing funding and initiatives identified through the Community Consultations phase. The phase
will identify initiatives and or funding issues are likely to include:
o Community consultation;
o Training for community and individuals;
o Assistance with training & business development and implementation of plan;
o Usage and evaluation of existing resources within the organisation and links with other organisations;
o (Possible) assistance with the formation of new organisations;
• Dissemination and promotion of resources identified or developed through the project; and
• Promotion of successes and good practice examples identified through the linkages and specific projects.

Process chart for recrutiment & employment:
INTERVIEW & RECRUITMENT PROCESSES
INTERVIEW PREPARATION
ON-SITE TRAINING
PREVOCATIONAL TRAINING INC. TICKETS
DET & DEWR,

DOTARS, STATE TAFE WORK PREP TRAINING
DEVELOPMENT
IDENTIFY TRAINING NEEDS ANALYSIS NEW TO

EXISTING INDUSTRY
WORKERS
JOBSEEKERS
EXPRESSION OF INTEREST REGISTER
JNMS, CDEP, IEC,
INDUSTRY JPET, WFD, JPOS, LH
INFORMATION SESSIONS
RTO’S, GTO’S , NACS
COUNCILS
TRADITIONAL OWNERS &

COMMUNITY

7. MANAGEMENT AND PERSONNEL PLAN
In the next 3-5 years BTECC will employer staff and contract when required numbers are indicated below for
each year.
NUMBER OF STAFF
NAMES
Year 1 Year 2 Year 3
Directors (Keith Davies, Dwayne 3 3 3

Fischer, Babett Doherty)
Owner/Director
Administration Officer 1 2 3
Field Staff 0 2 3
4 7 9
TOTAL
Business Associates: Greg Darrigan (Accountant), Barry Boland Consultancies, SMS Bookkeeping Services, Nature Blue
Print, Malakaab Consultancies.

8. RISK MANAGEMENT PLAN
Potential risks that have been identified with BTECC business are:
BTECC has a range of sound risk management policies and practices, but also has the ability to
develop a risk management framework and strategies for the proposed project.
ACTION 1: Preparing the Ground - identify local structures, strategies and resources to be used
to develop employment strategy to address all processes and shortfalls with the project of
establishing a culturally appropriate playgroup in the local area;
ACTION 2: Building Partnerships — establish an understanding of the community and develop

ways and means of extending awareness and involvement with whole community;
ACTION 3: Determining vision, goals, targets and indicators — establish vision of community as
a whole and develop goals and strategies to achieve in collaboration.
ACTION 4: Create a local action planning document — prepare a document which will outline
actions that stakeholders have ownership processes are developed to achieve unification in
objectives/ targets.
ACTION 5: Implementing, reporting, monitoring and adjusting — consider whether the actions
are helping to achieve the targets, reviewing targets, processes to whether progress is being
made towards the goals.
The risks are low for BTECC and we will be working with existing competitors to increase the numbers of people
into further employment, further training and assisting businesses with human resources to expand their
business.
9. THE ACTION PLAN
Priority Task When Who Cost

NB Followup with appointment of Start of contract DW-KD-BD N/A
administration officer
1 Development processes and adminstration 1st week of contact DW-KD-BD N/A

assoicated with recording of commercial
transactions.
2 Search for appropriate premises 1st week on commencement of DW-KD-BD N/A
Internet provider. Set up premises contact
Lease of equipment required for business.
3 Develop and preparation of agreements 1st week on commencement of DW-KD-BD N/A
with relevant agencies to commencement contract
training, employment for jobseekers.
4 And Develop templates for partnership 1st week with solicitor (on DW-KD-BD N/A
agreements for Employment Agencies. commencement of contract)
Develop Business Plan and Proposal for 2nd Week with industry DW-KD-BD N/A
Aviation Industry/ Transport and Logistics.
5
Allocate a 1 day per week for 2ND week on commencement of ADMIN APPT N/A
adminstration, and promotion to establish contract
6 new business opportunties
10 THE FINANCE PLAN - Cash Flow sheet (3 years)


Business Plan B.T.E.C.C: Business Training Employment Contract Consultants

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Business Plan B.T.E.C.C: Business Training Employment Contract Consultants

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BUSINESS

4. PRODUCT/SERVICE AND MARKET ANALYSIS 10

5. THE MARKETING PLAN

6. THE OPERATING PLAN

7. THE MANAGEMENT AND PERSONNEL PLAN 19

8. RISK MANAGEMENT PLAN 20

9. THE ACTION PLAN 21

10. THE FINANCE PLAN 22

© Business Plan BTECC Pg 2

© Business Plan BTECC Pg 3

Our Personal Guarantee is: “PEOPLE EMPOWERING PEOPLE”

© Business Plan BTECC Pg 4

3.1 Business Description

B.T.E.C.C. provides a range of services to Indigenous communites and jobseekers, employers,

Our Value-added Services

• Comprehensive Testing, including:

© Business Plan BTECC Pg 5

We will achieve this by:

3.2 Business Mission Statement

The formuale to business success is investment in Human Capital.

3.3 Knowledge & Experience/Skills of Key Personnel

© Business Plan BTECC Pg 6

BABETTE DOHERTY Teaching and delivery of training in:

3.4 Situation Analysis

Business Issues and Market Trends

© Business Plan BTECC Pg 7

3.5 SWOT Analysis

Extensive Links to Communities, JNM’s, Employment Agencies

Limited Capital and working capital.

Supply of labour to address skills shortage

Other Large companies in the recruitment industry

© Business Plan BTECC Pg 8

OBJECTIVES – By June 2007 our achievements will be:

1. implement programs in Townsville, Ayr, Ingham and Palm Island;

3.7 Key Performance Indicators

Objectives Annual Monthly goals

Provide 5 entry level plamcents @ 550 per month;

To employ 2 staff by Septebmer 2006

© Business Plan BTECC Pg 9

4.1 Product & Services

• Recruitment and Training;

4.2 Industry Description & Outlook

© Business Plan BTECC Pg 10

• Townsville City Council; • Department of Employment and Training;

© Business Plan BTECC Pg 11

© Business Plan BTECC Pg 12

© Business Plan BTECC Pg 13

5.1 Customer Profile

Customer type Method of Frequency of

Total $ 792 500.00

© Business Plan BTECC Pg 14

HUMAN RESOURCE ORGANISATIONS - TOWNSVILLE REGION

REGISTERED TRAINING ORGANISATIONS

© Business Plan BTECC Pg 15

5.4 Selling & Distribution Methods

Service Delivery mode Distribution

5.5 Pricing (Discounting) Strategy

Service Grade 1 Grade 2 (this will be utilised once

© Business Plan BTECC Pg 16

Advertising and promotions will be utilised via:

Customer Type Promotional Strategy

Jobnetworks Working together to access employment for jobseekers

6. THE OPERATING PLAN