Lois Polk

lois.polk@hotmail.com

I have extensive experience in crisis management techniques. I possess exceptional communication and organizational
skills. I have strong networking skills and creativity. I have the ability to analyze situations and identify problems and
provide professional and effective solutions. I am outgoing efficient dependable and focused.

Education:
1999-2000 Phoenix College 36 credit hours
1997-1998 East Valley High School received Diploma

Military: (Current) Active National Guard MOS Qualified in Finance and Accounting

Volunteer: Finance Dept for Shield of Faith Christian Center 6/2003 through 7/2009 including weekly accounts
payable, banking, and invoice processing. I was involved in community coordinating for community events and
projects. Other responsibilities include PR media coverage articles and interviews. Assist in major projects including a
local campaign www.stand4jesus.com, and Youth Rally against Teen Violence (www.youthunderfire.com)

Employment:
2007 to Current Choices Network (previously Magellan Health) Position: Case Manager
Member of the clinical team, complete assessment and service plans and implement services to consumers in
accordance with their individualized service plan (ISP). Communicate and complete documents reporting consumers’
progress toward their recovery. Work collaboratively with the clinical team to engage, educate, communicate, and
coordinate care with consumer, their family, behavioral health, medical and dental providers, community resources and
others in ensuring that all services prescribed in the individualized service plan are implemented.

8-2005 to 2007 Southwest Key Program Position: Case Manager

Work as a case manager for a direct support services program. Worked with adolescents teaching various skills such as
life skills, social skills, anger management, coping techniques, substance abuse prevention and intervention, positive
self esteem, community outlets, daily structure, mentoring, parenting skills, appropriate boundaries, and appropriate
relationships. Develop effective service plans as well as execute the plan. Facilitate Girls group Identification and
Expression for females 13-17 teaching effective communication skills, personal expression, skill to identify needs,
problem solving skills and appropriate feminine behavior and manners. Provide case notes and maintain client file.
Adhere to policy and procedure of program. Interact with Value options representatives, Juvenile Probation
department, CPS, DES, and various agencies to ensure the progress of service plan.

9-2003 to 8-2005 B J Group Homes Position: Program Manager

Work as an administrator for a therapeutic group home. Provide clients with structured activities as well as life skills,
social skills, and coping skills. Assist in the development of client treatment plans and Individual Education Plans.
Train staff and enforce policy and procedure of the institution. Oversee client and staff interaction as well as staff
productivity. Conduct staff performance evaluations. Review all case notes, monitor educational performance attend all
educational meetings and client family team meetings. Maintain all client and staff files ensuring their compliance with
State licensing agency. Conduct monthly notes and work with accounting department on invoices, payroll, and petty
cash. Interact with JPO, ADJC, CPS, DES, Salt River Social Services, Gila River Social Services, and Licensing
agencies.

Skills:
CPR certified
First Aide Certified
Fingerprint Card Holder
Strong Computer Skills
Excellent Supervisory Skills
Professional and effective team player
Completed Juvenile Corrections Academy
Interned with Mayberry Mitigation Services locating records for capital murder
cases
Shield Productions Marketing Team member
Completion of Basic Combat Training and Advanced Individual Training in Financial Management for the United
States Army
PERSONAL AND PROFESSIONAL REFERRENCES PROVIDED UPON REQUEST