Ques1: What are the various types of Communication?

Describe the
classification of non verbal communication?
Ans1: Verbal Communication- Verbal communication refers to the use of
sounds and language to relay a message. It serves as a vehicle for expressing
desires, ideas and concepts and is vital to the processes of learning and teaching.
In combination with nonverbal forms of communication, verbal communication
acts as the primary tool for expression between two or more people. It includes
written and oral communication.
Verbal Communication is further divided into:
Oral Communication.
Written Communication.
Oral CommunicationIn oral communication, Spoken words are used. It includes face-to-face
conversations, speech, telephonic conversation, video, radio, television, voice
over internet. In oral communication, communication is influence by pitch,
volume, speed and clarity of speaking.
Written CommunicationIn written communication, written signs or symbols are used to communicate. A
written message may be printed or hand written. In written communication
message can be transmitted via email, letter, report, memo etc.
Non-verbal communication is a bit more complicated. It is sending a message
without using words to convey meaning. Non-verbal communication can
include many different elements like facial expression, Body movement and
gestures, etc.
Types of Communication Based on Purpose and Style:
Informal CommunicationIt arises out of all those channels that fall outside the formal channels and it is
also known as grapevine. Communication between employees outside the
formal communication structure of the company. While the subject of informal
communication can be business-related, it need not be.

Formal CommunicationFormal communication It involves utilizing the formal communication

channels of an organization. Formal communication can move vertically in an

organization. Information is collected and flows up to the top levels of
management for review and decision making, while orders flow down from the
top to the place where it will be implemented. For example, employees may be
given a presentation from the human resources department on new policies and
procedures.

Ques 2: Describe any situation in your own experience because the

communication is failed because listening was faulty? Identify the barrier to
listening in this situation?
Ans2: Once I had gone for an interview for BPO, that time I had not much
experience for this kind of job and my communication was not that good. Apart
from that the room was over crowded and so many disturbances and noise was
there. Later I realize there are some barriers because of which I did not
performed up to the mark.These barriers may be classified as follows
1. Environmental Barriers
This is the same as physical noise, which could be in the form of
distracting sounds, an overcrowded room, poor facilities and acoustics, all
of which may hinder the ability to listen to and understand the message.
2. Individual Barriers
A major barrier to interpersonal communication is a tendency to judge,
evaluates, approve or disapprove of the views of another person. This
happens particularly in situations where we have strong feelings about
something. In such cases, we tend to block out the communication and
form our own viewpoints.
3. Organizational Barriers
In organizations that are too hierarchical, that is, where there are multiple
layers, messages may have to pass through many levels before they
finally reach the receiver, it becomes distorted by the time it reaches the
intended receiver.
4. Semantic BarriersThere is always a possibility of misunderstanding the feelings of the
sender of the message or getting a wrong meaning of it. The words, signs,
and figures used in the communication are explained by the receiver in
the light of his experience which creates doubtful situations.
5. Body Language and Gesture DecodingWhen the communication is passed on with the help of body language
and gestures, its misunderstanding hinders the proper understanding of

the message. For example, moving ones neck to reply to a question does
not indicate properly whether the meaning is Yes or No.
6. Cultural barrierCultural differences affect communication between people from different
departments in the organisation. For example: words, colours and
symbols have different meanings in different cultures.
7. Language barriersLanguage barriers are a common challenge it is a Two-way process. It
creates the greatest barriers to effective communication it seems pretty
self-inherent, but there are often hidden language barriers that we arent
always aware of.

Ques3: Describe any 5 types of presentations with examples and target

audience?
Ans3:
Types of presentations

Examples

Audience

Briefing and information

New online leave

application procedure

Employees

Orientation

Orientation on distance
education terminology

Employees

Training

How to operate a new

software

Employees

Reporting research
findings

Consumer satisfaction
survey

Superiors

Reporting progress

Report of weekly sales

Superiors

Highlighting companys
achievements

Reporting awards won by

the company

Media

TV and radio interviews to Describing companys

describe company
position on environmental
viewpoints
issues

Society at large

Introduction

Overview the company

New employees

Product presentation

Highlighting features of a
new product

Consumers, intermediaries

Project proposal

New project under taken

by the company

Bankers

Policy proposal

New mobile
reimbursement policy

Superiors

Marking special occasions Presentation at company

anniversary celebrations

Ques 4: Explain the different types of Meetings?

Internal and external

audiences

Ans4: Types of meetings:

1. Task Oriented MeetingIt is a special meeting that is called to discuss and make arrangements for
a specific event.
For example, the company may be opening a new branch on a specific
date. It helps a group of people understand their common objectives and
assists them to plan to achieve them without taking a particular position
in the discussion.
2. Progress MeetingProgress meetings are a type of meeting for manage performance,
motivate your team and support them to develop as people. The purpose
of a progress meeting is to get up-to-date on the progress of your team
member and for them to be clear about how they will achieve their next
milestone. These meetings are to be held on a one-to one basis.
3. Information Sharing MeetingIt is a type of meeting conducting this meeting for a purpose of
exchanging information. For example, a weekly meeting of top
executives may be held to discuss the activities of the companys
international divisions, etc.
4. Problem Solving and Decision Making MeetingThis is a type of meeting is the most challenging, since it involves taking
some kind of action, making major decisions or changing the existing
policies and procedures. Its a time consuming meeting. For example,
when a new product is to be launched and a meeting may be called to
discuss the launch strategy.

Ques 5: You are going to face the job interview for the post of manageroperations? Which aspects you will face in mind while facing the interview?

Ans5: When the interview is for recruiting for manager, it is definitely going to
be a tough task. An individual who is about to face an interview for the position
of a manager is required to be well-prepared with the answers that he needs to
provide to the interviewers or the human resource management personnel. The
aspects to keep in mind while facing the interview are as follows1. Good leadership skillsLeader simply as somebody whom people follow or as somebody who
guides or directs others, while others define leadership as "organizing a
group .leader should be intelligent, adjustable in nature, openness to
experience.
2. Identify achievementExplain achievements in life to interviewer. For examples the medals
achieved, moral boosting certificates.
3. Good time keepingArrive 15 minutes early before the appointment to avoid mess.
4. Be energeticGive answers with full confidence and clarity, be genuine dont be
diplomatic.
5. Dress up styleWear formal dresses and avoid bright colours. If we are not sure then its
better to play safe and go all out to look like a clean-looking professional.
Even before we say anything, they have formed an opinion about us
based on how we look.
6. Read about the company and profileread up the companys profile and find out what their goal is as the goals
of each company of the same field is slightly different. Some may focus
more on certain aspects others dont look at. By reading the company
profile and understanding their goal, we can better answer questions.
Ques 6(a): Write short note on internet with benefits.

Ans6 (a): Internet can be defined as an electronic medium, which today is

connecting the whole world with the help of the computers. Internet consists of
large amount of data that can be accessed by the various users With the help of
the internet one can easily be in touch with anyone in the whole world by
sending electronic mail, by chatting etc.
Benefits of the Internet1. Helps in reducing the costs of communication, as one can very easily be in
touch and communicate with each other with the help of chatting, electronic
mail etc.
2. Acts as a very strong source or a tool at the corporate level, as it helps, inter
alia, brings business and helps in generating revenue.
3. Communication and also the coordinating ability between the individuals
have been enhanced.
4. Customer satisfaction and customer service have been improved at a very
large scale.
5. One can very easily go through or access the various data or the information
needed by an individual, hence having a very positive effect in speeding up the
whole process of the distribution of knowledge.

Ques 6(b) write short note on intranet with benefits.

Ans6b: Intranet is a private computer network based on the Internet that can be
accessed by the employees of an organization. An Intranet provides easy access
to internal files and documents to the various employees of the organization,
from their individual workstations.
Benefits of intranet1. Intranet is an easy, economical and fast system of communication within the
enterprise. It also helps in reducing travel time as the communication between
people in the business enterprise can be more frequent and less expensive,
particularly when the persons desiring to communicate are located far away
from each other.
2. It serves information automatically and thus, demand for information is more
frequent and detailed.
3. Intranet replaces grapevine as it permits inters employee communication with
more transparency and free expression of views.
4. It improves productivity of the manager. With Intranet, the manager can
spend more time in analysing information and not in seeking information and
waiting for its delivery.
5. Intranet helps in eliminating the latency of information in the enterprise and
makes the flow of information need-driven than availability-driven.