Professional Documents
Culture Documents
0)
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Oracle Configuration Manager
(Answer all questions in this section)
1. Which tab in My Oracle Support should you use to access materials regarding th
Knowledge
Configuration
Service Requests
Patches and Updates
Collector (*)
Correct
2. Where should support agent be installed?
4. What kind of performance impact can be expected on the system while the OCM
True (*)
False
Correct
Page 1 of 4
Next
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Oracle Configuration Manager
(Answer all questions in this section)
6. What time of day does OCM collect auto-config data?
At 3am.
10. What are the three steps required to get the RDA report for Oracle Supp
Previous
Next
Page 2 of 4
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Remote Diagnostics Agents and Database Diagnostic Scripts
(Answer all questions in this section)
Certification
News and Notes (*)
Collector Download
Healthcheck region
Knowledge Articles
Correct
12. Only Unix / Linux nodes are supported by the Remote Diagnostic Agent
True (*)
False
Correct
R12 Payables
(Answer all questions in this section)
13. When upgrading to supplier integrated with TCA existing supplier, sites
True (*)
False
Correct
15. One business benefit of supplier integration with TCA is the trading com
Previous
Next
Page 3 of 4
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
R12 Support Resources
(Answer all questions in this section)
True (*)
False
Correct
17. This is a simple, predictable, and the most comprehensive policy availa
18. Once installed this tool offers project management capabilities, time ba
Previous
Page 4 of 4
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Oracle Configuration Manager
(Answer all questions in this section)
1. What are some typical configuration information are collected by OCM?
3. Customers need to pay a certain percentage of extra support fee on top of the p
True
False (*)
Correct
4. What are the different types of configurations?
5. I am able to view the system health of each system individually and not the enti
True
False (*)
Correct
Page 1 of 4
Next
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Oracle Configuration Manager
(Answer all questions in this section)
6. What is a healthcheck?
Configuration Selector
No such feature
Powerview (*)
System Filter
Target Info Viewer
True (*)
False
Collector Download
News and Notes (*)
Healthcheck region
Knowledge Articles
Certification
Correct
Previous
Next
Page 2 of 4
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Remote Diagnostics Agents and Database Diagnostic Scripts
(Answer all questions in this section)
11. Remote Diagnostic Agent output is encrypted and special privileges are
True
False (*)
Correct
12. What is the minimum RDA version required to have RAC multi-node sup
3.1
5.3
4.7
3.6
4.2 (*)
R12 Payables
(Answer all questions in this section)
13. List the benefits of the invoice lines in R12 Payables.
14. Select all the process changes which are applicable in R12 Payables Inv
True (*)
False
Correct
Previous
Next
Page 3 of 4
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
R12 Support Resources
(Answer all questions in this section)
16. TRUE or FALSE. Planning Your Oracle E-Business Suite Upgrade from Re
True (*)
False
Correct
17. My Oracle Support Community is: (select all that applies)
18. Which tool or document describes the value associated with the new fe
Maintenance Wizard
Best Practice White Paper
R12 information center
Previous
Page 4 of 4
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Oracle Configuration Manager
(Answer all questions in this section)
1. How far back can I retrieve the historical configuration data?
3. Customers need to pay a certain percentage of extra support fee on top of the p
True
False (*)
Correct
True (*)
False
Correct
5. What benefits are not available if you use RDA generated configurations?
Next
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Oracle Configuration Manager
(Answer all questions in this section)
6. You can download the OCM collector immediately upon logon to My Ora
True (*)
False
Correct
7. What is included in a configuration?
10. What is the minimum RDA version required to have RAC multi-node sup
3.6
5.3
4.2 (*)
4.7
3.1
Correct
Previous
Next
Page 2 of 4
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Remote Diagnostics Agents and Database Diagnostic Scripts
(Answer all questions in this section)
Collector Download
Healthcheck region
Knowledge Articles
Certification
News and Notes (*)
Correct
12. Remote Diagnostic Agent (RDA) is
R12 Payables
(Answer all questions in this section)
13. When upgrading to supplier integrated with TCA existing supplier, sites
True (*)
False
Correct
14. One business benefit of supplier integration with TCA is the trading com
Previous
Next
Page 3 of 4
Summary
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Remote Diagnostics Agents and Database Diagnostic Scripts
(Answer all questions in this section)
Collector Download
Healthcheck region
Knowledge Articles
Certification
News and Notes (*)
Correct
12. Remote Diagnostic Agent (RDA) is
R12 Payables
(Answer all questions in this section)
13. When upgrading to supplier integrated with TCA existing supplier, sites
True (*)
False
Correct
14. One business benefit of supplier integration with TCA is the trading com
Previous
Page 3 of 4
Next
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Customer User Administrator and Support Identifiers
(Answer all questions in this section)
1. Oracle Support manages roles and responsibilities for all users associated to a S
True
False (*)
Correct
2. It is an Oracle recommended best practice to have multiple CUAs for each Suppo
True (*)
False
Incorrect
3. Support Identifier groups allow you to group assets and products from the same
True
False (*)
Correct
4. The Customer User Administrator (CUA) manages access levels for other CUAs (
True (*)
False
Correct
5. Who approves End Users and sets their access levels for My Oracle Support?
Oracle Support
Your Organization
Your Customer User Administrator (*)
None of the above
You do not need approval for access
Correct
Page 1 of 13
Next
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Customer User Administrator and Support Identifiers
(Answer all questions in this section)
6. As a customer or partner, how would you locate a Support Identifier?
7. You have a Hardware SI and your dashboard is NOT showing the Assets
True
False (*)
Correct
10. My CUA is my first point of contact for any access issues I experience w
True (*)
False
Correct
Previous
Page 2 of 13
Next
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
My Oracle Support Introduction
(Answer all questions in this section)
11. As a user of My Oracle Support, you want to get the most value from th
12. As a customer, you want to stay informed about ALL UPDATES to conten
13. The number of tabs you see in My Oracle Support depends on the Supp
True (*)
False
Correct
True (*)
False
Correct
15. What is a Search Assistant?
Previous
Next
Page 3 of 13
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Knowledge Search and Browse
(Answer all questions in this section)
16. You are looking to install the Oracle E-Business Suite (EBS) product rang
17. PowerView is a type of search that you can use in place of Global Searc
True
False (*)
18. What is the best way to find content in My Oracle Support based on pro
19. Any time you type a search into the Global Search bar (on any tab), the
True (*)
False
Correct
Product Certifications
(Answer all questions in this section)
20. A product is certified for a specific release of an operating system (OS)
True (*)
False
Correct
Previous
Next
Page 4 of 13
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Product Certifications
(Answer all questions in this section)
21. What does the Certifications tab in My Oracle Support provide to the us
22. Is there any reason to check the Certifications tab on a regular basis if m
23. I am not sure of the exact product name to use in the Certifications tab
25. What products can use patch plans? Identify an answer within My Oracl
Previous
Page 5 of 13
Next
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Patches and Updates
26. Regardless of your specific Oracle products, the general process to dow
True (*)
False
Correct
27. You have a question about the patch you are downloading. Which is the
28. A great resource for additional help in My Oracle Support is the 'context
True (*)
False
Incorrect
30. You have some questions about a recommended patch set for your prod
Previous
Next
Page 6 of 13
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
My Oracle Support Community
(Answer all questions in this section)
Incorrect
33. The same Oracle Support Engineers that resolve technical Service Requ
True (*)
False
Correct
34. Which of the following attributes describe the value of My Oracle Suppo
35. How can you change your user number to a NAME in My Oracle Suppor
Previous
Page 7 of 13
Next
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
My Oracle Support Community
(Answer all questions in this section)
38. You have a planned outage window at the end of the quarter. You can a
True (*)
False
Correct
39. You can view Health Recommendations in My Oracle Support before you
True
False (*)
Previous
Next
Page 8 of 13
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Using Support Best Practices for Hardware & Software
(Answer all questions in this section)
41. To install Auto Service Request (ASR), you need to validate all of the fol
True (*)
False
Correct
42. How is this type of collected data valuable to you?
43. Oracle Enterprise Manager Harvest Job is a collection tool that gathers
True (*)
False
Correct
44. If you select Severity 1 for your issue, you will need to provide a manag
True (*)
False
Correct
45. Users create a new Service Request by moving through a structured ste
True
False (*)
Incorrect
Previous
Page 9 of 13
Next
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Create and Manage Service Requests
(Answer all questions in this section)
46. Which of the following is NOT an acceptable way to send data to Oracle
48. The following is a common problem that Users encounter when trying t
True (*)
False
Correct
49. What are two key benefits of taking the time to create a Fully Qualified
50. What is the best process to follow when you have a question for Oracle
Previous
Next
Page 10 of 13
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Mobile My Oracle Support
(Answer all questions in this section)
51. The Mobile My Oracle Support application is only available to Users with
True
False (*)
Incorrect
52. What is the best description of Mobile My Oracle Support?
53. You receive a Tweet from Oracle while you are in a meeting. There is so
True (*)
False
Correct
54. I am able to create a new Service Request using the Mobile My Oracle S
True
False (*)
55. The two main functions you can accomplish in My Oracle Support Mobil
True (*)
False
Correct
Previous
Next
Page 11 of 13
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Mobile My Oracle Support
(Answer all questions in this section)
56. You are a CUA for your company. You are currently in a three-day organ
True
False (*)
58. What is the best approach to resolve the issue of not being able to dow
59. What is the recommended way to locate content about the End Date of
60. What are the best methods to stay informed about the latest informatio
Previous
Next
Page 12 of 13
Summary
This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
OCVS Overview
(Answer all questions in this section)
True
False (*)
62. Which of the following statements are Partner requirements for collabor
63. Which of the following statements reflect the value proposition to our M
64. Under the OCVS model, a customer calls a vendor for a technical proble
True
False (*)
True
False (*)
Previous
Page 13 of 13
Summary