Professional Documents
Culture Documents
Self-management
Social awareness
Relationship management
As we know, its not the smartest people that are the most successful or the
most fulfilled in life. You probably know people who are academically brilliant
and yet are socially inept and unsuccessful at work or in their personal
relationships. Intellectual intelligence (IQ) isnt enough on its own to be
successful in life. Yes, your IQ can help you get into college, but its your EQ
that will help you manage the stress and emotions when facing your final
exams.
Emotional intelligence affects:
Your relationships.
High levels of stress can overwhelm the mind and body, getting in the way of
your ability to accurately read a situation, hear what someone else is
saying, be aware of your own feelings and needs, and communicate clearly.
Being able to quickly calm yourself down and relieve stress helps you stay
balanced, focused, and in controlno matter what challenges you face or
how stressful a situation becomes.
Stress busting: functioning well in the heat of the moment
in
making?
Emotional intelligence (EQ) skill 4: Use humor and play to deal with
challenges
Its never too late to develop and embrace your playful, humorous side.
Try setting aside regular, quality playtime. The more you joke, play,
and laughthe easier it becomes.
Find enjoyable activities that loosen you up and help you embrace your
playful nature.
Forgive.
People who are emotionally healthy are in control of their emotions and their
behavior. They are able to handle lifes challenges, build strong relationships,
and recover from setbacks. But just as it requires effort to build or maintain
physical health, so it is with mental and emotional health. Improving your
emotional health can be a rewarding experience, benefiting all aspects of
your life, including boosting your mood, building resilience, and adding to
your overall enjoyment of life.
A sense of contentment.
A zest for living and the ability to laugh and have fun.
The ability to deal with stress and bounce back from adversity.
In order to maintain and strengthen your mental and emotional health, its
important to pay attention to your own needs and feelings. Dont let stress
and negative emotions build up. Try to maintain a balance between your
daily responsibilities and the things you enjoy. If you take care of yourself,
youll be better prepared to deal with challenges if and when they arise.
Taking care of yourself includes pursuing activities that naturally release
endorphins and contribute to feeling good. In addition to physical exercise,
endorphins are also naturally released when we:
Practice self-discipline.
Get a pet.
Yes, pets are a responsibility, but caring for one makes you
feel needed and loved. There is no love quite as unconditional as the
love a pet can give. Animals can also get you out of the house for
exercise and expose you to new people and places.
Do things for no other reason than that it feels
good to do them. Go to a funny movie, take a walk on the beach, listen
to music, read a good book, or talk to a friend. Doing things just
because they are fun is no indulgence. Play is an emotional and mental
health necessity.
Think about the things youre
grateful for. Mediate, pray, enjoy the sunset, or simply take a moment
to pay attention to what is good, positive, and beautiful as you go
about your day.
Everyone is different; not all things will be equally beneficial to all people.
Some people feel better relaxing and slowing down while others need more
activity and more excitement or stimulation to feel better. The important
thing is to find activities that you enjoy and that give you a boost.
Volunteer.
Be a joiner.
Learned helplessness.
Illness,
Feeling
lonely, isolated, unsafe, confused, or abused as an infant or young
child.
Death of a parent or other
traumatic experiences such as war or hospitalization.
Negative experiences that lead to a belief that
youre helpless and that you have little control over the situations in
your life.
especially when its chronic, disabling, or isolates you from
others.
Substance abuse.
variety of medications.
Alcohol and drug abuse can both cause mental health
problems and make preexisting mental or emotional problems worse.
Effective Communication
Improving Communication Skills in Business and Relationships
Save time
Focus fully on the speaker, his or her body language, and other nonverbal cues. If youre
daydreaming, checking text messages, or doodling, youre almost certain to miss nonverbal
cues in the conversation. If you find it hard to concentrate on some speakers, try repeating
their words over in your headitll reinforce their message and help you stay focused.
Avoid seeming judgmental. In order to communicate effectively with someone, you dont
have to like them or agree with their ideas, values, or opinions. However, you do need to set
aside your judgment and withhold blame and criticism in order to fully understand a person.
The most difficult communication, when successfully executed, can lead to the most unlikely
and profound connection with someone.
Show your interest in whats being said. Nod occasionally, smile at the person, and make
sure your posture is open and inviting. Encourage the speaker to continue with small verbal
comments like yes or uh huh.
You can also use body language to emphasize or enhance your verbal
messagepatting a friend on the back while complimenting him on his
success, for example, or pounding your fists to underline your
message.
Nonverbal
communication should reinforce what is being said, not contradict it. If
you say one thing, but your body language says something else, your
listener will likely feel youre being dishonest. For example, you cant
say yes while shaking your head no.
The tone of your voice,
for example, should be different when youre addressing a child than
when youre addressing a group of adults. Similarly, take into account
the emotional state and cultural background of the person youre
interacting with.
even when you're not actually
experiencing them. If youre nervous about a situationa job
interview, important presentation, or first date, for exampleyou can
use positive body language to signal confidence, even though youre
not feeling it. Instead of tentatively entering a room with your head
down, eyes averted, and sliding into a chair, try standing tall with your
shoulders back, smiling and maintaining eye contact, and delivering a
firm handshake. It will make you feel more self-confident and help to
put the other person at ease.
When stress strikes, you cant always temper it by taking time out to
meditate or go for a run, especially if youre in the middle of a meeting with
your boss or an argument with your spouse, for example. By learning to
quickly reduce stress in the moment, though, you can safely face any strong
emotions youre experiencing, regulate your feelings, and behave
appropriately. When you know how to maintain a relaxed, energized state of
awarenesseven when something upsetting happensyou can remain
emotionally available and engaged.
To deal with stress during communication:
postpone it.
relieve stress is through the senses: sight, sound, touch, taste, and
smell. But each person responds differently to sensory input, so you
need to find things that are soothing to you.
Be willing to compromise.
Agree to disagree,