4059 Extended Edition Attendant Console

4059EE R1.
5
Alcatel-Lucent 4059 Extended Edition
Attendant Console
User guide
8AL90608USAD ed01
March 2014

Attendant Console User Guide
Table of Contents
4059EE Operator application ................................................................................................................... 5
1
Introduction ...................................................................................................................................... 6
2
Start the operator .............................................................................................................................. 7
2.1
Operator startup ........................................................................................................................ 8
3
Overview .......................................................................................................................................... 9
3.1
Call handling windows ........................................................................................................... 13
3.1.1
Call handling image ........................................................................................................ 15
3.1.2
Call alert window............................................................................................................ 17
3.2
Status bar ................................................................................................................................ 18
3.3
Keyboard layout ..................................................................................................................... 24
3.3.1
Standard keyboard .......................................................................................................... 24
3.3.2
Alcatel-Lucent USB Keyboard ....................................................................................... 26
3.3.3
General keys ................................................................................................................... 28
3.3.4
Call handling................................................................................................................... 28
3.3.5
Call list keys ................................................................................................................... 29
3.3.6
S-Keys ............................................................................................................................ 30
3.3.7
F-Keys ............................................................................................................................ 30
3.3.8
Audio keys ...................................................................................................................... 31
3.3.9
Other keys ....................................................................................................................... 31
3.4
Busy Lamp Field .................................................................................................................... 32
3.4.1
BLF configuration popup menu ...................................................................................... 33
3.4.1.1
Add item dialog ..................................................................................................... 35
3.4.1.2
Add multiple items ................................................................................................ 36
3.4.1.3
Add new tab dialog ............................................................................................... 37
3.4.1.4
Rename tab dialog ................................................................................................. 38
3.4.1.5
Import items dialog ............................................................................................... 39
3.4.1.6
Export items dialog ............................................................................................... 40
3.4.2
BLF item popup menu .................................................................................................... 41
3.4.2.1
Rename item dialog............................................................................................... 42
3.4.2.2
Confirm BLF item removal dialog ........................................................................ 43
3.5
Text messages window ........................................................................................................... 44
3.6
Guide window......................................................................................................................... 46
3.6.1
Guide mode tree view menu ........................................................................................... 48
3.6.1.1
Guide ..................................................................................................................... 50
3.6.1.2
Auto answer .......................................................................................................... 52
3.6.1.3
Auto transfer ......................................................................................................... 53
3.6.1.4
Auto record ........................................................................................................... 54
3.6.1.5
Program melody .................................................................................................... 55
3.6.1.6
Ringing type .......................................................................................................... 57
3.6.1.7
Language ............................................................................................................... 58
3.7
Service window ...................................................................................................................... 59
3.7.1
Service mode tree view window ..................................................................................... 61
3.7.1.1
Service ................................................................................................................... 65
3.7.1.2
Counter .................................................................................................................. 67
3.7.1.3
Financial report ..................................................................................................... 69
3.7.1.4
Monitoring options ................................................................................................ 70
3.7.1.5
Cost threshold ....................................................................................................... 72
3.7.1.6
Duration threshold ................................................................................................. 73
3.7.1.7
Monitoring user list ............................................................................................... 74
3.7.1.8
Traffic state ........................................................................................................... 75
3.7.1.9
Traffic threshold .................................................................................................... 76
3.7.1.10
Group status .......................................................................................................... 77
3.7.1.11
Entities status ........................................................................................................ 78
3.7.1.12
System ................................................................................................................... 80
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3.7.1.13
Subscriber.............................................................................................................. 81
3.7.1.13.1
Subscriber services window ............................................................................. 83
3.7.1.14
Whom .................................................................................................................... 84
3.7.1.15
PARI ..................................................................................................................... 85
3.7.1.16
DECT installation.................................................................................................. 86
3.7.1.17
Registration ........................................................................................................... 88
3.7.1.18
Deregistration ........................................................................................................ 89
3.7.1.19
DECT user modification ....................................................................................... 91
3.7.1.20
Expired DECT visitors .......................................................................................... 93
3.7.1.21
Bundle reservation ................................................................................................ 94
3.7.1.22
Bundle auto reservation ......................................................................................... 95
3.7.1.23
Direct outward dialing ........................................................................................... 96
3.7.1.24
Out of service trunk(s) .......................................................................................... 97
4
Application menu ........................................................................................................................... 98
4.1
File .......................................................................................................................................... 98
4.1.1
Sign on ............................................................................................................................ 98
4.1.2
Sign off ........................................................................................................................... 98
4.1.3
Exit ................................................................................................................................. 99
4.2
Settings ................................................................................................................................... 99
4.2.1
System settings ............................................................................................................. 100
4.2.1.1
Call handling setting dialog................................................................................. 100
4.2.1.2
Application Settings dialog ................................................................................. 101
4.2.1.3
Alcatel-Lucent OXE settings dialog.................................................................... 103
4.2.2
More settings ................................................................................................................ 106
4.2.2.1
Application settings ............................................................................................. 106
4.2.2.1.1
Language ........................................................................................................ 106
4.2.2.1.2
Keyboard shortcuts ......................................................................................... 107
4.2.2.1.2.1 Keyboard shortcuts window ........................................................................ 107
4.2.2.1.2.2 Load keyboard schema window .................................................................. 110
4.2.2.1.2.2.1 The load keyboard schema open window ............................................. 112
4.2.2.1.2.3 Save keyboard schema window ................................................................... 114
4.2.2.1.2.3.1 The save keyboard schema save as window ......................................... 116
4.2.2.1.2.4 Restore keyboard shotcuts ........................................................................... 118
4.2.2.1.3
Automatic startup ........................................................................................... 118
4.2.2.1.4
Unified directory ............................................................................................ 119
4.2.2.1.4.1 General ........................................................................................................ 119
4.2.2.1.4.2 Messaging.................................................................................................... 121
4.2.2.1.5
Enable BLF .................................................................................................... 124
4.2.2.1.6
Log level ......................................................................................................... 125
4.2.2.2
Integration window ............................................................................................. 125
4.2.2.3
ICS window......................................................................................................... 127
4.2.2.4
OmniPCX Enterprise settings ............................................................................. 129
4.2.2.4.1
OmniPCX Enterprise Settings dialog ............................................................. 130
4.2.2.4.2
S-keys ............................................................................................................. 133
4.2.2.4.3
OpenTouch ..................................................................................................... 136
4.2.2.5
Presence handler.................................................................................................. 138
4.2.2.5.1
General ........................................................................................................... 138
4.2.2.5.2
Presence Server .............................................................................................. 139
4.2.2.6
LDAP directory ................................................................................................... 140
4.2.2.6.1
LDAP settings ................................................................................................ 140
4.2.2.6.1.1 Set base distinguished name ........................................................................ 142
4.2.2.6.1.2 Attribute mapping........................................................................................ 143
4.2.2.6.1.3 Export LDAP Settings ................................................................................. 146
4.2.2.6.1.4 Import LDAP Settings ................................................................................. 148
4.2.3
Extensions window ....................................................................................................... 149
4.3
Personal directory ................................................................................................................. 151
4.3.1
Manage personal directory entries ................................................................................ 151
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4.3.2
Edit personal directory .................................................................................................. 152
4.3.3
Import personal directory ............................................................................................. 152
4.3.4
Export personal directory ............................................................................................. 154
4.4
Help ...................................................................................................................................... 155
4.4.1
License Information window ........................................................................................ 155
4.4.2
Logfile location............................................................................................................. 156
4.4.3
About window .............................................................................................................. 157
5
Operation ...................................................................................................................................... 159
5.1
Answering an incoming call ................................................................................................. 159
5.2
VIP calls ............................................................................................................................... 160
5.3
Transfer a call ....................................................................................................................... 161
5.4
Blind transfer ........................................................................................................................ 161
5.5
Transfer a parked call* ......................................................................................................... 162
5.6
Call-by-name ........................................................................................................................ 163
5.7
Placing a call to a busy internal user ..................................................................................... 163
5.7.1
Single-line or analog ..................................................................................................... 164
5.7.2
Multi-line ...................................................................................................................... 165
5.8
Wrong number/Out of service .............................................................................................. 166
5.9
Programmable keys .............................................................................................................. 167
5.10 Closed phone ........................................................................................................................ 167
5.11 Break in ................................................................................................................................ 167
6
LDAP Directory ........................................................................................................................... 168
7
Personal directory ......................................................................................................................... 170
8
Phone lists..................................................................................................................................... 171
9
Directory LookUp ........................................................................................................................ 172
10
Search ....................................................................................................................................... 173
10.1 Combined search .................................................................................................................. 173
10.2 Columns ................................................................................................................................ 174
10.3 Hide grid ............................................................................................................................... 175
10.4 Send messages ...................................................................................................................... 176
11
Calendar lookup ........................................................................................................................ 178
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4059EE Operator application
Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are

trademarks of Alcatel-Lucent. All other trademarks are the property of their
respective owners. The information presented is subject to change without
notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained
herein. Copyright 2014 Alcatel-Lucent. All rights reserved.
Revision 2014-03
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Introduction
The Alcatel-Lucent 4059EE application is integrated with the Alcatel-Lucent

OmniPCX Enterprise Communication Server.
The application is an expandable, high end interface with support for add-ons,
created to give the optimal overview, flexibility and control to the operator.
The application can use a standard keyboard or a dedicated Alcatel-Lucent USB
keyboard. The type of attached keyboard is automatically detected during the
application startup. The detected type of keyboard is shown by an icon in the status
bar.
Standard keyboard
Alcatel-Lucent USB keyboard
Throughout this manual the keyboard commands are shown of both keyboards and
are represented by its corresponding icon:
Standard keyboard
Alcatel-Lucent USB Keyboard
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Start the operator
You can start the operator application in one of the following ways:
From the desktop
In a standard installation of the application, a shortcut is created on you desktop. To

start the application you can double click the shortcut icon.
From the start menu
The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE"
in the all programs folder.
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2.1 Operator startup

During the startup of the application the load progress is shown in the statusbar.
Day/Night
During the load process the sign on button is disabled.
PCX Connection indicator

Indicates the connection state to the Alcatel-Lucent OmniPCX Enterprise.
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Overview
Application title bar

The title bar shows the individual attendant call if it's defined in the AlcatelLucent OmniPCX Enterprise. If no individual attendant call is created, the
attendant set directory number is shown.
Application menu
The menu gives access to sign on/off the operator, change application
settings, and a help menu where you can find information about the
application.
Call handling fields
The call handling field consists of two panes where the call information is
displayed with text and graphical symbols.
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The globe icon represents an external caller.
The phone set icon is shown for internal extensions.

There is overlay icons that visualize the status of the call with shape, color
and a symbol.
Input field
The input field is where the input data from the keyboard or clipboard is
shown.
Control bar
This is where you can swap between available views like call queues and
phone lists and unified directory.
Control pane
The control pane is a container for call queues, phone lists and extension
plugins.
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Call queues
The queue pane can have one of two different looks depending on the configuration
in the Alcatel-Lucent OmniPCX Enterprise.
It will display three queues if a "Call presentation/Common hold" Park key is

configured.
In lack of the Park key, the area is divided into two queues.
S-Key tool bar

There are six dynamic S-Keys available to the operator. The functions
associated with the keys depend on the status of the call in progress.
F-Key tool bar

The F-Keys enable you to access keys which have already been
programmed by
the system in management, such as: call presentation, common hold
etcetera.
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Status bar
The status bar is used to display and modify the status of the operator and
the Alcatel-Lucent OmniPCX Enterprise.
Busy Lamp Field
The busy lamp field display real time status of configured sets, trunk groups
and individual trunks.
Queue barometer
The queue barometer show the number of calls in three different states which
is also represented in color in the queue barometer.
First column: Incoming calls on hold (Normal / Green).
Second column: Average calls on hold (Medium / Yellow).
First column: Urgent calls on hold (Urgent / Red).
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3.1 Call handling windows
The call handling fields gives information of the calls with icons and text.
Call status
The call status is visualized by a combined image.
Call information
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Each window contains up to 6 rows of information;

Calling number & name including forward & association states
Entity
Device state
Call state
Call condition, characteristics and user data (i.e. forward to text info,
taxation...)
Plug in container (i.e. My Teamwork)
Left part
The first part is shown in the left field of the call handling window.
Right part
The second part is shown in the right field of the call handling window.
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3.1.1 Call handling image
External call
An external part is represented by a globe.
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Internal call
Internal parts are represented by a phone set.
Device state
The state of the device is represented by a symbol that is drawn on top of the
call state shape.
Call state
Call state is represented by one of this shapes.
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3.1.2 Call alert window
Answer button
Click this button to answer the call.
Call information
Information about the call.
Close button
Closes the window
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3.2 Status bar
The current status of the operator application can easily be read by the icons in the
status bar.
Operator status
Here you can change the status of the operator application. The status button
can have the following modes:
The operator is signed off and inactive (unplugged mode). Press the play
button to sign on the operartor.
The operator is signed on and active, press the stop button to sign off and
deactivate the operator.
Signed out by inactivity - the operator has automatically been set in
absent mode according to a timer in the Alcatel-Lucent OmniPCX Enterprise.
Press the pause button to reactivate the operator.
PCX mode
This icon show the Alcatel-Lucent OmniPCX Enterprise status wich can be in
one of the following four modes:
Night service - Incoming call are routed according to the night routing
table.
Day service - The Alcatel-Lucent OmniPCX Enterprise is active and the
incoming calls is routed to the active operators according to the day routing
table.
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Forward 1 - The incoming calls are routed according to the "Mode 1"
routing table.
Forward 2 - The incoming calls are routed according to the "Mode 2"
routing table.
Note. The call distribution table is defined in the Alcatel-Lucent OmniPCX
Enterprise.
Hands free
Controls and displays the status of the hands free mode.
Hands free active.
Hands free disabled.
Press the button to toggle mode.
Mute
Controls and displays the status of the microphone.
Microphone active.
Muted.
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Loudspeaker
Controls and displays the status of the loudspeaker.
Speaker inactive.
Speaker active.
Loudspeaker volume
Displays the loudspeaker volume.
Min
Very low
Low
Normal
High
Max
Volume down
Press the button to lower the volume.
Volume up
Press the button to increase the volume.
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Auto answer
Controls and displays the automatic answer status.
Automatic answer active.
Manual answer mode.
To activate this function you need to go through the guide mode.
Auto transfer
Controls and displays the automatic transfer mode.
Automatic transfer active.
Manual transfer.
To activate this function you need to go through the guide mode.
Guide mode
Enters guide mode.
Guide mode dialog active.
Normal state.
Press the button opens the guide mode dialog.
Service mode
Enters service mode.
Service mode dialog active.
Normal state.
Press the button opens the service mode dialog.
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User message
When the icon is red (

message.
) it indicates that a user have sent you a text
No message is present
There is one or more message available. Click on the icon in order to
open the text message window to read your messages.
Trunk reservation
Indicates the status of the bundle/trunk reservation in the service mode
dialog.
Normal state
Trunks reserved by operator
Keyboard type
Indicates the detected keyboard type.
Standard keyboard detected
Alcatel-Lucent keyboard detected
Connection state
Indicates the connection to the Alcatel-Lucent OmniPCX Enterprise
Connected
Not connected
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Call waiting bar

Shows the waiting calls in the queues with numerical values and illustrated
with a colored bar.
The numbers is from left to right: Normal calls : Medium calls : Urgent calls
The bar represents 100% of the waiting calls and is colored in the following
colors:
Green = Normal calls
Yellow = Medium calls
Red = Urgent calls
Examples:
1 Normal : 1 medium : 0 Urgent
0 Normal : 1 Medium : 1 Urgent
1 Normal : 1 Medium : 1 Urgent
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3.3 Keyboard layout

The Alcatel-Lucent 4059EE comes with predefined mappings for standard keyboard
as well as the special Alcatel-Lucent USB keyboard. You can also make your own
mapping if you would like to have another mapping than default.
3.3.1 Standard keyboard
Default layout
For explanation of the individual keys, look in keyboard functions page.
Clear input
General key - Set the focus to, and clears the input field.
Switch over
General key - Toggle between 4059EE and the most recent used windows
application.
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S-Keys / F-Keys
These dynamic keys are used to reach special functions provided by the AlcatelLucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar"
and "F-Keys tool bar" respectively.
Redial
Redial the last number.
Call control
Used for call handling.
Call handling
The numeric keypad is used for the call handling.
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3.3.2 Alcatel-Lucent USB Keyboard
The Alcatel-Lucent keyboard
S-Keys
These dynamic keys are used to reach special functions provided by the
Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the
"S-Keys tool bar".
Clear input
General key - Set the focus and clear the input field.
Status LED's
The LED status field on the keyboard provide information on the system
status.
The LED's status are also represented on the status bar.
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Audio keys
The audio keys controls the audio functions on the associated set.
Switch over key
General key - Toggle between the Alcatel-Lucent 4059EE and the previously
active windows application.
F-Keys
These dynamic keys are used to reach special functions provided by the
Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the
"F-Keys tool bar".
Phone list keys
Displays the phone list of personal directory and last calls.
Call handling
This keys are used for the call handling.
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3.3.3 General keys
Function
Description
Operator switch
over
Toggle between the Alcatel-Lucent

4059EE and the most recent used
windows application.
The keyboard is dedicated to the AlcatelLucent 4059EE Attendant Console
application
Clear/reset
Set the focus to, and clears the input

field.
3.3.4 Call handling

Function
Description
Answer
Answer the first call in the queue.

(Internal and external) The priority is
configured in the Alcatel-Lucent
OmniPCX Enterprise.
Next call
Internal
Release
For Alcatel-Lucent keyboard there is a

separate key available for internal calls.
Release the active call.
Alternate call
Broker / Alternate between active calls.
Transfer
Transfer a call.
Cancel enquiry
Cancel the enquiry.
Ring extension
Call the selected set.
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Answer camped
calls
Answer camped on and parked calls.
Number +
Make call
Number +
To make a call, start by enter the phone

number and press the call key. For
external calls - start with the trunk prefix.
3.3.5 Call list keys

Function
Description
Redial
Redial the last dialed number.
Phone list / Call log
Open the phone list / call log window.
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3.3.6 S-Keys
There are six dynamic S-Keys available to the operator. The function
associated with the keys depend on the status of the call in progress and are
shown in the S-Key tool bar.
The < and > keys in the S-Key menu are used to browse between pages if
they are available.
Function
Description
Activate the
function
Activates the function

corresponding to the SKey tool bar.
to
to
Next page
Go to next page. (if

available)
Previous page
Go to previous page.
3.3.7 F-Keys
The F-Keys enable you to access keys which have already been
programmed by the system in management, such as: call presentation,
common hold, etcetera.
To select a function, directly press the key which corresponds to the function
you require.
Description
Function
Activate the
function
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to
to
30
Activates the function

corresponding to the text
in the F-Key tool bar.

3.3.8 Audio keys

Function
Description
Hands free
Not mapped by
default. Available in
keyboard shortcuts.
Control the handsfree state.

Active
Inactive
Mute
Not mapped by
keyboard shortcuts.
Mutes the microphone.

Muted
Not muted
Loudspeaker
N/A
Activate / deactivate the

loudspeaker.
Active
Inactive
Volume
Not mapped by
keyboard shortcuts.
Adjust the volume.

Lower volume
Raise volume
3.3.9 Other keys

Show call queues
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Show the call queues for the incoming,

camped on and parked calls (depending of
the configuration in the Alcatel-Lucent
OmniPCX Enterprise).
31

3.4 Busy Lamp Field

The Busy Lamp Field (BLF) allows you to see real time status of different types of
monitored items.
To enable the BLF window, you tick the BLF checkbox in settings.
Monitored devices
The BLF pane is positioned to the right and three types of devices can be monitored;
Extensions
Trunk groups
Trunk lines
You can fold the BLF-pane to the right if you don't want to see it temporarily.
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Tool tip
A SuperToolTip is shown when hovering over a device displaying textual

description of the current status.
Configure the BLF

Right click in a free area anywhere in the BLF to show the configuration popup menu.
3.4.1 BLF configuration popup menu
Add item
Opens up the add item dialog.
Align items
Aligns the items according to the grid size in the presence settings dialog.
Auto align items
Automatically aligns the items according to the grid size in the presence
settings dialog.
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Align tab to top

Set the BLF tabs on top of the panes. (Default setting)
Align tab to left

Set the BLF tabs on the left side of the panes.
Align tab to right

Set the BLF tabs on the right side of the panes.
Align tab to bottom

Set the BLF tabs on the bottom below of the panes.
Add tab
Brings up the add tab dialog.
Rename tab
Brings up the rename tab dialog.
Import items
Opens up the import items dialog.
Export items
Opens up the export items dialog.
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3.4.1.1 Add item dialog
Item type option
Select the type of item to monitor.
Cancel button
Close the dialog without saving the data.
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OK button
Saves the item data and closes the dialog.
Input fields
Enter the information for your BLF item.
3.4.1.2 Add multiple items

To add multiple items, bring up the add item dialog.
The items can be added in ranges. One range can consist of max 20 devices.
Multiple ranges can be created at the same time.
A range can be created in three different ways:
<MCDU>,<MCDU>,<MCDU>
<MCDU start>-<MCDU end>
<MCDU start>:<MDCU end>
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3.4.1.3 Add new tab dialog
Tab description
This will be the caption of the tab.

Cancel button
Close the dialog without saving any data.
OK button
Save the data and close the dialog.
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3.4.1.4 Rename tab dialog
Tab description
This will be the new caption of the tab.
Cancel button
OK button
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3.4.1.5 Import items dialog

The import item dialog is used to restore/load the BLF configuration from a file or on
another operator PC.
The file contains information of all the tabs and monitored items and their position on
the pane and will replace the current configuration.
In order to be able to restore the BLF configuration you should export the
configuration to a BLF-file.
File name
The name of the configuration file.

Open button
Load the .blf file and activates the BLF configuration according to the saved
data.
Note: The current BLF layout will be overwritten, if you want to keep the
current layout, be sure to save the current configuration first.
Cancel button
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3.4.1.6 Export items dialog

The export items is used to save the BLF configuration to a file in order to use it as a
backup or import it on another operator PC.
The exported file contains information of all the tabs and monitored items and their
position on the pane.
Save button
Saves the BLF configuration and closes the dialog.
Cancel button
The name of the BLF configuration file

Enter the name of your BLF file.
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3.4.2 BLF item popup menu
Rename
Opens up the rename dialog.
Remove
Opens up the remove item confirmation dialog.
Dial
Dials the extension.
Lock
Locks the position of the BLF item.
The item is unlocked and can be repositioned.
The item is locked.
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3.4.2.1 Rename item dialog
Cancel button
Close the dialog without any changes saved.
OK button
Save the changes and close the dialog.
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3.4.2.2 Confirm BLF item removal dialog
OK button
Removes the item and closes the dialog.
Cancel button
Cancel the removal and closes the dialog.
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3.5 Text messages window

The text message window is reached by double click at the message icon in the
status bar.
Reception list
List of all messages.
Save button
Save the message.
Delete button
Delete the selected message.
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Message list
Call back button

Call the extension.
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3.6 Guide window

Access the guide mode from the statusbar by a click at the guide mode
button
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Tree view feature menu
To select a feature in the tree view menu you simply double click the item.
Feature configuration area
In this area you see the settings for the selected feature in the tree view
feature menu.
When Guide mode is opened, it will show a summary of all Guide mode
features.
Close button
Closes the window.
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3.6.1 Guide mode tree view menu
Guide
Selected automatically when the guide mode is opened. A summary is shown
on the left side of the window.
Auto answer
Enable or disable the automatic answer feature.
Auto transfer
Enable or disable the automatic transfer feature.
Auto record
Enable or disable the automatic record feature.
Console
Fold / unfold the console sub menu.
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Language
Set your preferred language.
Program melody
Select the melody and ringing level.
Ringing type
Set the ringing type.
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3.6.1.1 Guide
The default Guide window opens each time Guide mode is opened.
It displays the current settings of all the features under Guide mode.
Operator group name

The name of the associated GROP.
Operator set name

The name of the associated phone set.
Working parameters
The working parameters shows the current status of the following features:
Auto answer - Displays the current status of the automatic answer feature.
Auto transfer - Displays the current status of the automatic transfer feature.
Auto record - Displays the current status of the automatic record feature.
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Ringing parameters
The ringing parameters shows the current status of the following features:
Tone- The current ringing melody.
Type - Ringing type.
Level - The volume of the ringing tone.
Language
The current language used for call handling.
PBX Version
Displays the version in the Alcatel-Lucent OmniPCX Enterprise.
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3.6.1.2 Auto answer

This feature is used to program the automatic (Enable) or manual (Disable) mode for
connecting calls to the attendant.
Current status
Displays the current status
Apply button
Press to apply the setting(s)
Enable/disable option
Enable or disable the feature.
Close button
Closes the window.
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3.6.1.3 Auto transfer

Enable or disable automatic transfer mode.
When enabled, the auto transfer feature allows for call routing to be carried out
automatically when the attendant is finished dialing.
When auto transfer is disabled, you must press the transfer key to route the call.
Current status
Apply button
Close button
Closes the window.
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3.6.1.4 Auto record

The auto record feature enables the real-time recording of operators phone
conversations.
Current status
Apply button
Close button
Closes the window.
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3.6.1.5 Program melody

Here you can adjust the melody and the volume for the ringing tone.
To change the ringing tone:

1. Select the ringing melody from the ringing tone list by clicking it once.
2. Listen to the selected tone by clicking the test button. The test plays until:
Another melody is selected.
or
A new feature is selected.
or
Guide mode is closed.
3. Click the apply button to accept the selection.
4. Adjust the volume of the tone by selecting the Ringing level indicator and drag to
the left (more quiet) or to the right (louder).
5. When you are satisfied with your selection, click the close button.
Current status
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Ringing tone
Listbox with available melody's.
Apply button
Test button
Press to play the selected ringing tone.
Ringing level
Adjust the ringing volume level by dragging left to lower, and right to increase.
Close button
Closes the window.
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3.6.1.6 Ringing type

Here you can adjust the ringing type of your phone set.
To set the Ringing type:

1. Select a ringing type from the list.
2. Click apply to accept the selection.
3. Click close
Current status

Ringing type
No ringing - Mutes the set's ringer.

Normal - Selects the ringer which is activated when a call arrives.
Delayed - Selects the ringer which is activated, after a programmed time
delay, when a call arrives.
With beep - Sends out a beep before activating the ringer when a call
arrives.
Apply button
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Close button
Closes the window.
3.6.1.7 Language
You can select the language used to display information in the application from a
predefined list.
This only applies to the guide/service mode and user messaging dialogs.
To change the language:

1. Select the desired language from the list.
2. Click apply to accept the change.
3. Click close. The change is applied when the Guide mode session is closed.
Current status
Apply button
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Language listbox
Close button
Closes the window.
3.7 Service window

Access the service mode from the statusbar by a click at the service mode
button
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Tree view feature menu
To select a feature in the tree view menu you simply double click the item.
Configuration area
In this area you see the settings of the selected feature in the tree view
feature menu.
Close button
Closes the window.
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3.7.1 Service mode tree view window
Service
Selected automatically when the service mode is opened. A summary is
shown on the left side of the window.
Charging
Under the Charging option, the attendant can access Counter, Financial
report, and Charging Monitoring
Counter
The counter is used to track calls on a per-user or per-node basis. Because
the counter is typically used for billing purposes, it is recommended that the
system administrator password protect the data in the counter.
Double click counter to open the user query panel.
Financial report
Double click to open the Financial report panel.
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Traffic state
Double click Traffic state to open the Traffic state panel.
Traffic threshold
Double click Traffic threshold to open the Traffic threshold panel.
System
Double click System to open the System panel.
Subscriber services
Double click User services to open the Subscriber query panel.
Bundle reservation
Double click Trunk group reservation to open the Trunk group reservation
panel.
Bundle auto reservation

Double click Trunk Group to open the Bundle auto reservation panel and
display the trunk group configuration.
Direct outward dialing

Double click Direct outward dialing to open the Direct outward dialing panel.
Out of service trunk(s)

Double click Out-of-service trunk(s) to open the Out-of-service trunk(s) panel.
Monitoring option
Double click Monitoring Option to open the Monitoring Option panel.
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Tax threshold
Double click Cost threshold to open the Cost threshold panel.
Duration threshold
Double-dick Duration threshold to open the Duration threshold panel.
Monitoring user list

Double click monitoring users to open the Monitoring user list panel.
Group status
Double click Group status to open the Group status panel.
Entities status
Double cick Entities status to open the Entities status panel.
Whom
Double click "Whom" to Open the IPUI (International Portable User
Identification) panel.
PARI
Double click PARI (Primary Access Right Identification) to open the PARI
panel.
Dect installation
Double click Wireless installation to open the User query panel.
Registration
Double click Registration to open the Wireless set registration panel.
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Deregistration
Double click Deregistration to open the User query panel.
Dect user modification

Double-dick Dect user modification to open the User query dialog box.
Expired DECT visitors

Double click Expired wireless visitors to open the Expired wireless visitors
panel.
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3.7.1.1 Service
Monitoring option
Displays the filtered users, the type of filter on those users, the cost
threshold, and the duration threshold.
Traffic
Displays the traffic state (Enabled or Disabled), and the traffic threshold.
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State
Displays the group status.
Close button
Closes the window.
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3.7.1.2 Counter
The counter is used to track calls on a per-user or per-node basis. Because the
counter is tIypically used for billing purposes, it is recommended that the system
administrator password protect the data in the counter.
To search for a user, provide the following information:

1. Select the type of search you will be using from the drop down list. For
example, you can search by name or extension.
2. Enter the search parameters in the query field.
3. Click search.
4. All users who meet the search criteria are listed in the results list.
5. Select the appropriate user and click select to launch a dialog box containing
information about the user's call history.
6. When you finish extracting information , you can:
Reset - Resets all the counters.
Exit- Return to the User query panel for a new- user search.
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Query field
Enter your search parameters.
Search type drop down

Select the search criteria, fill in the query field and hit search button.
Search button
Select button
Press this button to show the call history from the selected user in the result
list.
Result list
Select a user and press the select button to launch a dialog containing the
user's call history.
Close button
Closes the window.
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3.7.1.3 Financial report
The Financial Reports window allows users to search and sort financial data in many
different ways to generate reports. This information is often priority, so it is
recommended that the administrator limit access to this window.
1. In the appropriate fields, enter the starting date and ending date for the
required financial report.
2. Click the print button to print the report.
Start date
The start date of the report.
1.
End date
The end date of the report.
1.
Print button
Press this button to generate the report.
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3.7.1.4 Monitoring options

The Monitoring option allows the attendant to create filters, or screening scenarios,
that screen or monitor particular users. Users can be monitored or screened
individually or as part of a group. Specific calls can also be monitored, sum as those
of a specified duration or cost.
To set up a monitoring profile.

1. Select who is to be monitored from the following options:
No users - no user activity will be monitored.
All users - all user activity will be monitored.
Users in the list - the attendant creates a list of users to monitor.
2. Select the criteria for analyzing and tracking:
Duration - all calls equal to or longer than a specified length of time will be
monitored (Duration Threshold).
Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost
Threshold).
By cost and duration - both of the above criteria will be applied. All calls - all
calls will be monitored.
3. Click Apply to accept your choices.
1.
Current selections
Shows the current selections.
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User filter
Select who is to be monitored from the following options:
No users - no user activity will be monitored.
All users - all user activity will be monitored.
Users in the list - the attendant creates a list of users to monitor.
Apply button
Press this button to accept your choices.
Filter
Select the criteria for analyzing and tracking:
Duration - all calls equal to or longer than a specified length of time will be
monitored (Duration Threshold).
Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost
Threshold).
By cost and duration - both of the above criteria will be applied. All calls - all
calls will be monitored.
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3.7.1.5 Cost threshold

The operator or a user authorized by the system administrator can determine and
change the cost threshold.
Current status
Shows the current threshold.
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3.7.1.6 Duration threshold

The attendant or a user authorized by the system administrator can determine and
change the duration threshold.
To change the duration threshold:

1. Enter the new duration threshold in the appropriate field.
2. Click Apply to accept the change.
Current status
Shows the current duration threshold.
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3.7.1.7 Monitoring user list

Monitoring user's is used to display or alter the screening list.
Monitoring list
Lists the searched users.
Add button
Opens the user query panel.
Delete button
Deletes the selected user from the list.
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3.7.1.8 Traffic state

Traffic Stale is used to monitor network activity and enable or disable the group call
overflow feature.
Current status
Shows the current state.
State selection
Select enable or disable and press apply.
Apply button
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3.7.1.9 Traffic threshold

Traffic threshold is used to monitor or modify the group call traffic threshold.
Current status
Shows the current overflow status.
Overflow threshold
Enter the overflow threshold value and press apply..
Apply button
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3.7.1.10
Group status
Change the status of the group.
Note: The window includes 4 separate services which may require the attendant
password, or which may be restricted separately.
Note: If a service requires a password, and the password has not been entered since
service mode where opened, a dialog box opens after clicking apply. Enter the
attendant password to enable the selected mode.
Current status
Shows the current group state.

Group status
Select the group status and press apply.

Apply button
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3.7.1.11
Entities status
The Entities Status is the feature which allows the attendant to view the current list of
entities.
Note: The window includes 4 separate services which may require the attendant
password, or which may be restricted separately.
Entity list
List with all available entities.
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Entity status buttons
Select one of the following options:

Night
Day
Forward 1
Forward 2
Normal - Set the status to follow the status of the operator group.
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3.7.1.12
System
Date
Enter the current date.
Apply button
Time
Enter the current time.
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3.7.1.13
Subscriber
The counter is used to track calls on a per-user or per-node basis. Because the
counter is typically used for billing purposes, it is recommended that the system
administrator password protect the data in the counter.

3. Click search.
5. Select the appropriate user and click select to launch a dialog box containing
information about the user's call history.
6. When you finish extracting information , you can:
Reset - Resets all the counters.
Exit- Return to the User query panel for a new- user search.
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Query field

Search button
Click to search.
Select button
Press this button to show the subscribers services from the selected user in
the subscriber services details.
Result list
Select a user and press the select button to launch a dialog containing the
user's call history.
Close button
Closes the window.
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3.7.1.13.1
Subscriber services window
Click one of the following service tabs:

Any changes made to the service take effect when the attendant selects a new
service or clicks apply.
Info - displays the user's configuration, such as the user billing center, the operating
categories, metering, etc.
DND - activates the Do Not Disturb feature in the box reserved for this purpose on
the user set.
Password - the user resets the set password in the box reserved for this purpose. If
the user does not have a password, the editing box is dimmed.
Forward - the user selects the type of forward from the following list:
No Forward
Active Immediate
Unconditional Forward
Forward On Busy
Forward On No Answer
Forward Main lines
Forward Secondary lines.
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3.7.1.14
Whom
IPUI number
Enter the IPUI number of the set.
Apply button
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3.7.1.15
PARI
PARI
The system identification number associated with the wireless set displays.
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3.7.1.16
DECT installation

3. Click search.
Query field
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Search button
Search the system according to the search type and the filled information in
the query textbox.
Result list
Select a user and press the uninstall button to remove the DECT set from the
system.
Close button
Closes the window.
Uninstall
Removes the selected set from the system.
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3.7.1.17
Registration
Handset registration
Select the type of DECT set:

Permanent- used to allocate the DECT of an internal user.
Internal visitor- used to allocate a DECT for use by a visitor.
External visitor- used to recognize an external user's DECT.
Register
Brings up the register dialog.
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3.7.1.18
Deregistration

3. Click search.
Query field

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Search button
the query textbox.
Result list
Select a set and press the uninstall button to unregister the DECT set from
the system.
Close button
Closes the window.
Deregistrate button
Removes the selected set from the system.
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3.7.1.19
DECT user modification

3. Click search.
Query field

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Search button
the query textbox.
Modify button
Click to modify the selected set.
Result list
Select a set and press the modify button to modify the DECT set.
Close button
Closes the window.
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3.7.1.20
Expired DECT visitors
Expired visitors list
Lists the expired visitors DECT sets.
Expiry button
Click this button to list the DECT sets that have reached their expiry date.
Deregister button
Deregister the selected DECT set.
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3.7.1.21
Bundle reservation
Bundles list
Lists the available trunk groups and their current status.
Reserve button
Reserves / release the selected trunk group.
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3.7.1.22
Bundle auto reservation
Current status
Shows the current status.
Selection
Select state.
Apply button
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3.7.1.23
Direct outward dialing
Current status
Shows the current status.
Selection
Select state.
Apply button
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3.7.1.24
Out of service trunk(s)
Current status
Shows the status of the trunks.
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Application menu
The Alcatel-Lucent 4059EE menu is available in the upper part of the window and
has three parts. A file menu, a settings menu, personal directory menu and one help
menu.
4.1 File
The file menu.
4.1.1 Sign on
In order to enable call handling in the operator you have to sign on. This can be done
from the operator application menu, or using the key combination <Alt> <Enter>
<Enter>
This action is also available in the statusbar.
4.1.2 Sign off

In order to enable call handling in the operator you have to sign on. This can be done
from the operator application menu, or using the key combination <Alt> <Enter>
<Enter>
This action is also available in the statusbar.
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4.1.3 Exit
You can exit the application from the operator application menu, by the key
combination <Alt> + F4> or by clicking on the exit button in the upper right corner of
the application.
Exit the application.
Automatically sign off the operator and then exit the application.
Exit the application and if the operator is signed on, it will automatically sign off.
4.2 Settings
You can configure the Alcatel-Lucent 4059EE in several ways to suite your way of
working with the application. The settings are reached in the application menu.
The settings menu have three sub menus:
System settings - Normally configured by a technician. Wrong settings can

led to unwanted behaviors of the application. Use with caution!
More settings - Here you find the customizable settings of the applications
look and feel.
Extensions - Extra software addons.
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4.2.1 System settings

To show the system settings dialog simply click on the menu item. Use with caution!
Changing the system settings can result in unwanted behavior of the
application.
4.2.1.1 Call handling setting dialog

Use with caution! Changing the system settings can result in unwanted
behavior of the Alcatel-Lucent 4059EE application.
Drop down
Drop down list with the installed call handlers.
Go to detailed settings button
Press this button in order to use the selected call handler and continue to the
application settings.
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4.2.1.2 Application Settings dialog
Feature Selector button

Brings up the call handling dialog. Warning, all changes will be discarded
if you continue.
A dialog will let you cancel the operation if you press the button by accident.
Application Settings button

The selected setting.
Alcatel-Lucent OXE button

Brings up the Alcatel-Lucent OXE settings.
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Language drop down

Select the running language. (This can also be changed in the language
settings)
Reset to default button
Resets all system settings to default. Warning, all customized settings will
be discarded if you continue.
This will bring up the reset confirmation dialog.
Save and close button
Saves the configuration and closes the settings manager dialog.
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4.2.1.3 Alcatel-Lucent OXE settings dialog


Use IP Connection
This shall always be ticked. For R&D purpose only.

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PCX Host
Enter the hostname or the IP-address of the Alcatel-Lucent OmniPCX
Enterprise.
Operator directory number

Enter the physical directory number of the operator.
Optional host 1
Optional host 2
Browse for folder button

Brings up the "browse for folder" dialog.
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ABC-A Com path

Path to the abcacom.exe file. Normally this is automatically set during
installation of the Alcatel-Lucent 4059EE software.
Com port
For R&D purpose only.
PC has softphone
Tick this checkbox if the PC operator will use a softphone as associated set.
Enable trace
For R&D purpose only.
Save and close button
Saves the configuration and closes the settings manager dialog.

Reset to default button
Resets all system settings to default. Warning, all customized settings will
be discarded if you continue.
This will bring up the reset confirmation dialog.
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4.2.2 More settings

Under the "more settings" menu you'll find the settings of all extensions and plug-ins.
4.2.2.1 Application settings
4.2.2.1.1 Language
You can quickly change the language used in the application from the settings menu
as shown in the image below.
Note: Some texts, like the texts for the call handling are changed in the "Guide mode"
dialog.
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4.2.2.1.2 Keyboard shortcuts

There is possible to modify/load/save/restore the keyboard shortcuts.
The Keyboard shortcuts window is reached from the settings menu
4.2.2.1.2.1 Keyboard shortcuts window
The keyboard shortcuts window is reached from the settings menu
Feature drop down
Select which feature to adjust.

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Command filter
The filter let you quickly find what you're looking for. Just type a word that is
included in a command and this will immediately reflect the command list.
Command list
Select the command that you would like to connect/change a shortcut.
Use numeric enter

In case the return key is pressed, you can choose it it's the key placed by the
alpha keys or the numeric keys. The default when using a standard keyboard
is to have the "Make-Answer-Trasfer Call" command associated with the
numeric enter key. In this case the checkbox shall be ticked.
Assign button
Assigns the key shortcut to the currently selected command.
Key combination
Place the cursor in the textbox and press the key combination you would like
to use.
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Disable button
Removes the shortcut from the selected command.
Cancel button
Shortcut currently associated to...
If the key combination is used by another command you will see the currently
associated command here.
OK button
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4.2.2.1.2.2 Load keyboard schema window
The load keyboard schema window is reached from the settings menu
Feature selection drop down
The selected feature.
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Load path
The path where from the schema will be loaded.
Load schema button

Replaces the current keyboard schema with the selected.
Note: It's recommended to save the current schema before you load a
schema.
Load dialog button

Opens the "load schema window".
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4.2.2.1.2.2.1 The load keyboard schema open window
Treeview
The selected folder on the screen shot is manually created. It's recommended
to create a folder for your keyboard files in order to find them easy. You can
also store the files on a shared network drive so all operators can access the
file if preferred.
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Keyboard file
The Alcatel-Lucent 4059EE keyboard file to load.
Filter
Default is *.keyboard files. Do not change.
Cancel button
File name
Selected .keyboard file.
Open button
Loads the selected file closes the dialog.
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4.2.2.1.2.3 Save keyboard schema window
The save keyboard schema window is reached from the settings menu
Feature selection drop down
Selected feature.
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Save path
The path whereto the schema will be saved.
Save schema button

Saves the schema to disk.
Save dialog button

Opens the "save schema window".
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4.2.2.1.2.3.1 The save keyboard schema save as window
Client area
Treeview
The selected folder on the screen shot is manually created. It's recommended
to create a folder for your keyboard files in order to find them easy. You can
also store the files on a shared network drive so all operators can access the
file if preferred.
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File name
Here is where you type your filename. Give it a descriptive name in order to
find it more easy.
File type
Leave the file type as the default *.keyboard.
Save button
Saves the keyboard schema as the selected file name and closes the dialog.
Cancel button
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4.2.2.1.2.4 Restore keyboard shotcuts

If you want to restore the keyboard shortcuts to the default values you can do that by
the "Restore keyboard shortcuts".
Warning! All your current shortcuts will be replaces by the default one without
further warnings. Make sure to save the current keyboard schema if you want to be
able to restore it in the future.
The restore keyboard schema dialog is reached from the settings menu
4.2.2.1.3 Automatic startup

If you want to have the application started automatically, you can tick the "Automatic
startup" menu item.
In order to disable the automatic startup, simply click the "Automatic startup" menu
item so the checkmark disappears.
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4.2.2.1.4 Unified directory

Brings up the Unified directory settings dialog
4.2.2.1.4.1 General
Presence server host

The address to the presence server host.
This is used for the calendar lookup.
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Search by first name

Tick the box to set the search to search by first name.
Cancel
OK
Test
Click to test connection.
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4.2.2.1.4.2 Messaging
The message template lets the operator send preformatted email messages.
Template
Shows a list of all defined templates.
Edit
Click to start editing the name of selected email template. Press [Enter] to
save.
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Add
Click here to add a template. Max 10 templates can be created.
Delete
Click here to delete the selected template.
Default
Tick the box to set the selected template as default template.
Subject
Write the preferred subject.
Message
Write the preferred message.
Macro
There are five macrons available to use. These are callers number, name of
the caller, the logged in user, the recipient's first name and the recipient's last
name. The information will be taken from the computer and call information (if
this is available) and be displayed in the message instead of the macro.
The macros can be dragged and dropped in the boxes, and will be added
where the mouse is placed. Double click on the macrons will also add them to
the boxes, and will be added where the cursor is placed.
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Cancel
OK
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4.2.2.1.5 Enable BLF

In order to see the Busy Lamp Field pane it has to be enabled. This is done by set
the "Enable BLF" menu item like the image below shows. If BLF is enabled a
checkmark is visible left of the text.
To disable field just click at the "Enable BLF" menu item to remove the checkmark...
... and confirm the dialog by pressing "Yes".
Note, all your BLF items will be erased when the BLF is disabled, be sure to export
the BLF configuration if you want be able to restore it.
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4.2.2.1.6 Log level

The application saves events to a set of rotating log files in order to be able to track
problems if they occur.
The default level is "Low" and there is no reason to change it unlessa technician
requests it requested by a technician.
4.2.2.2 Integration window
The integration window is reached from the settings menu
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Click to call
Tick this checkbox if you want the Alcatel-Lucent 4059EE to dial for you when
a callto-link is clicked.
Click to search
Tick this checkbox if you want the Alcatel-Lucent 4059EE to do a lookup in

the PAM system when a pamto-link is clicked.
Only used when in combination with a PAM (Presence and Availability
Management) system.
Cancel button
Save button

Note: The shield on the button is only shown if the UAC is available in the
running Windows OS.
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4.2.2.3 ICS window
The ICS plugin settings window is available from the settings menu
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Host name
Enter the host name of the ICS server
Https
Tick this checkbox if https is used.
User name
Enter the user name of a supervisor.
Password
Enter the password of the user entered in the user name field.
Test button
Test and verify the connection to the ICS server.

The status of the test is displayed under the button.
Cancel
OK
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4.2.2.4 OmniPCX Enterprise settings

Brings up the configuration dialog for Alcatel-Lucent OmniPCX Enterprise settings.
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4.2.2.4.1 OmniPCX Enterprise Settings dialog
Trunk seizure
Enter the trunk seizure prefix used in the Alcatel-Lucent OmniPCX Enterprise
International code
Enter the international code prefix used in your country.
Country code
Enter the ITU-T E.164 country code regarding to where the operator
application is installed.
Area code
Enter your area code (if used in your country).
Show queues on incoming call

Automatically switch to the queue tab when an incoming call is alerting.
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Internal number length

Enter the the length of the extensions used in your Alcatel-Lucent OmniPCX
Enterprise.
Use down flash
Tick this box in order to automatically clear the screen when the call is
cleared.
Note: Only used with the SourceTech Tellus PAM system.
Use blind transfer
Save missed call

If checked missed calls will be displayed in the call log.
Show call alerts

Displays the call alert window on an incoming call.
Alert timeout
Dial by CGI
Enables support for OmniVista 4760 click to call
Font base size

Set the font base (default 8). A larger number increases the font size, and a
smaller number decrease it.
Minimum value: 5
Maximum value: 20
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OK button
Cancel button
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4.2.2.4.2 S-keys
Sorting of the s-keys allows the operator to arrange the keys according to their
individual needs.
Three layout presets are available:
1. Default layout
a. PBX defined, suits most needs.
2. Keyboard layout
a. Suited for Alcatel-Lucent usb keyboard users. Call handling s-keys are
positioned last in the list as these are already present on the
keyboard.
3. Mouse layout
a. Suited for users without Alcatel-Lucent usb keyboard. Call handling skeys are positioned first in the list.
The operator can also rearrange the keys using the up and down arrows.
Use default layout

Tick the box to use the default layout, same layout as previous 4059EE.
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S-keys
These are the available S-keys.
Navigation arrows
Clicking these the selected S-keys will be moved up or down the list.
Revert
Clicking this will revert the layout to the first layout displayed in the list.
Dropdown
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Click to display the list with the available layouts.
Keyboard layout
A layout base on users using the specific 4059EE call handling keys on the
keyboard, the common call handling keys is displayed last in the list. The list
can be rearranged with arrows.
Mouse layout
A layout basee on users using the mouse in the 4059EE, the common call
handling keys is displayed first in the list. The list can be rearranged with
arrows.
Cancel
OK
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4.2.2.4.3 OpenTouch
Integration
Tick to use integration to Alcatel-Lucent OpenTouch.
Host name
Enter the host name of the OpenTouch server
Https
Tick this checkbox if https is used.
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Notification port
Define the notification port.
Notification public url

Define the public notification address. This must be reachable from
OpenTouch.
User name
Enter the user name of a supervisor.
Password
Enter the password of the user entered in the user name field.
Test button
Tests and verify the connection to the OpenTouch server.
Cancel
OK
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4.2.2.5 Presence handler

Brings up the presence handler settings dialog.
4.2.2.5.1 General
Settings for the BLF pane.

Grid size
Enter the grid size for the BLF panes in order to use the align and auto align
functions.
Cancel button
OK Button
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4.2.2.5.2 Presence Server
Enable
Tick the box to enable the connection.
Address
The multicast address where the 4059EE receives presence data from the
presence server.
Cancel button
OK button
Port
Enter which port the connection should use.
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4.2.2.6 LDAP directory

Brings up the LDAP configuration dialog.
4.2.2.6.1 LDAP settings
Host name
Enter the host name for the LDAP Server.
Username
Write the username for logging on to the LDAP server. This is only required
with the login type basic.
Password
Write the password for logging on to the LDAP server. This is only required
with the login type basic.
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Base dn
Displays the currently selected base distinguished name.
Secure connection
Choose if the connection should use a secure protocol, available is LDAPS
and TLS.
Login type
Choose which login type should be used. The available types are anonymous
and basic.
Time/Size limit
Set the time and size limit on the search.
Fetch base
Click to connect to the LDAP server and fetch the base schema.
Mappings
Click to open dialog to map the attributes.
Export
Click to export the current saved settings. Brings up a save dialog for the
LDAP settings
Set base dn
Click to open the dialog to set base distinguished name.
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Import
Click to import settings. Brings up a open dialog for the LDAP settings
Cancel
OK
4.2.2.6.1.1 Set base distinguished name

Dialog to set base distinguished name. Press the different folders to open a subfolder
and select which folder you want the search to start in. Press OK to save.
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4.2.2.6.1.2 Attribute mapping
Object class
List of the available LDAP object classes click to choose the class.
Attributes
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The available attributes. To map the attribute, drag the attribute to the desired
field in the mapping pane and drop it.
The used attributes will be displayed in bold text.
Mapping
The fields that can be mapped. Four fields are mandatory and must be
mapped to be able to save the mapping. These are first name, surname,
phone and uniqueID.
When the field has a assigned attribute, the name of the attribute is displayed
after the field name and the status icon is green.
When the filed doesn't have an assigned attribute the status is displayed with
a red icon.
Five field are optional, these are Optional1 through 5. These will be shown in
the contact details with predefined icons, 1-5;
Clear selected
Click to clear the selected mappings.
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Clear all
Click to clear all mappings.
Cancel
OK
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4.2.2.6.1.3 Export LDAP Settings

When clicking at the export button this dialog is displayed.
Location
Choose the location of where the file should be saved.
File name
Type in the file name.
File type
Leave the file type as the default *.lmap.
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Save
Cancel
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4.2.2.6.1.4 Import LDAP Settings

When clicking on import this open dialog is displayed.
Location
The location where the file is stored.
File name
Type the name of the file.
File type
Leave the file type as the default *.lmap.
Open
Open the file and closes the dialog.
Cancel
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4.2.3 Extensions window
The Extensions window is reached from the settings menu
Extensions list
Installed extensions. Disabled extensions are shown with red text.
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Plugins
List of installed plugins. The plugins are normally located in the control pane.
Providers
List of installed providers. A provider is a piece of software that do lookups in

external directories and are normally shown in the call handling windows.
Extension icon
The icon of the selected extension.
Extension detailed information
Detailed information of the selected extension. You can also enable / disable
extensions if desired.
Close button
Closes the window.
Enable / disable button

Enable / disable the selected extension.
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4.3 Personal directory
In the menu of the personal directory you can add or manage entries.
Add personal directory entry
Fill in the information in the dialog and press "Save".
4.3.1 Manage personal directory entries
In this window you can manage your personal directory either by deleting, edit, add
new entries or import / export a whole set of entries.
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4.3.2 Edit personal directory
To edit an entry in the personal directory, simply search for the entry in this dialog
and double click the name. The dialog from add a entry will be shown and you can
edit the information.
To delete an entry, mark the box to the left of the name and press "Delete selected".
4.3.3 Import personal directory

The import item dialog is used to restore/load PD entries from a file or on another
operator PC.
To bring up the open dialog, click
. Choose the file and click open to
execute the import. The files that can be used for import is *.pdx and *.dat.
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4.3.4 Export personal directory

The export is used to save the PD entries to a file in order to use it as a backup or
import it on another operator PC.
To bring up the open dialog, click
. Enter the preferred name of the
file and click save to execute the export. The exported file will be saved as *.pdx.
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4.4 Help
The help menu show some information about the Alcatel-Lucent 4059EE application.
4.4.1 License Information window
The license information window is reached from the Help menu
Licensed to
Shows who the software is licensed to.
Installation ID
Unique ID - Used for license creation.
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Installed modules
List of installed modules.
Change License button

Brings up the license dialog.
Close button
Closes the window.
4.4.2 Logfile location

When pressing the option "Open logfile location" a window from the folder where the
logfiles are stored will be opened.
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4.4.3 About window
The about window is reached from the help menu
Name and version
Here you'll find the name and version of the Alcatel-Lucent 4059EE
application.
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Installed features
List with all installed extensions and features.
Close button
Closes the window.
View License button

Displays the license dialog.
Home page
Visit Alcatel-Lucent on the web.
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Operation
This sections shows some call handling scenarios of 4059EE and is based on default
settings.
5.1 Answering an incoming call

When a call is answered in the Alcatel-Lucent 4059EE it is displayed in the call
handling fields, if the number is stored in LDAP the detailed pane will be shown.
The attendant can answer either by pressing the Answer key or by pressing Enter on
the keyboard. The call is then routed to the attendant's headset or handset.
On a regular keyboard the NUM Enter button is for answering a incoming call:
On Alcatel-Lucent USB keyboard there are different keys for external and internal
calls.
This is for external calls
This is for internal calls.

When the call is answered it's time to transfer the call to the right person.
It is also possible to answer a call in the queue by double-click the call in the list.
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5.2 VIP calls

VIP calls are displayed in red color.
The VIP information is displayed in brackets [ ] in the call information.
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5.3 Transfer a call

To transfer a call, the attendant presses the Transfer/Hold key on the keyboard.
Note: This key is also used to place a call on hold.

To transfer a call using the Alcatel-Lucent USB keyboard:
1. With a caller on the line, press the key once. This places the caller on hold.
2. Call the party to whom the call will be transferred.
3. Press the Transfer/Hold key again. This puts the two callers in conversation and
returns the attendant set to an idle state.
To transfer a call using a regular keyboard:
1. With the caller on the line, call the party to whom the call will be transferred.
2. Press NUM Enter to put the two callers in conversation, this returns the attendant
set in an idle state.
5.4 Blind transfer

Blind transfer is available option in the operator. This allows the operator to do the
transfer "blind", which means that you can transfer the call without the need to call
the person before transfer.
Blind transfer is enabled in OmniPCX Enterprise Settings dialog, tick the box to
enable blind transfer
To transfer a call with blind transfer, the attendant presses the Make call key on the
keyboard.
To blind transfer the call using the Alcatel-Lucent USB Keyboard:
1. With a caller on the line, enter the number to whom the call will be transferred.
2. Press the Make call key to put the two callers in conversation, this returns the
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attendant set in an idle state.

To blind transfer a call using a regular keyboard:
1. With the caller on the line, enter the number to whom the call will be transferred.
If the blind transfer is enabled and the operator needs to call the part before
transferring the blind transfer can be disabled for just that call.
This is done by pressing the

key and the Make call key
. This will
disable the Blind transfer and let the operator call the part and can thereafter transfer
the call by clicking Make call key
5.5 Transfer a parked call*

To transfer a parked call, common hold must be created. To the attendant presses
the Transfer/Hold key on the keyboard.

Note: This key is also used to place a call on hold.
To transfer a call using the Alcatel-Lucent USB keyboard:
1. With a caller on the line, park that call.
2. Answer a new call.
3. Pick up the parked call.
4. Press the Transfer/Hold key. This puts the two callers in conversation and returns
the attendant set to an idle state.
To transfer a call using a regular keyboard:
1. With the caller on the line, park that call.
2. Answer a new call.
3. Pick up the parked call.
(* ) Requires dedicated parking queue and >=R10.1.1
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5.6 Call-by-name
To call-by-name:
1. Type the first letters in the last name, the search will be triggered.
2. This will display a result and show all the information about the person, LDAP and
personal directory included.
3. The icon representing call by name ( ) will be displayed next to the name and
number.
4. Press tab to mark the field and press Enter or F12 to call.
When there are results from both call by name and LDAP on the same person, the
results will be merched and it will be displayed with the LDAP icon
5.7 Placing a call to a busy internal user

When the line(s) of the destination set is in use, the attendant set reflects the status
of that set as "busy".
A multi-line set which has at least one remaining free line is considered by the
attendant to be a free set.
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5.7.1 Single-line or analog

As soon as the attendant dials the number and presses Call, the call handling field
provides information about the user.
In this example the recipient is on the phone. To put the caller on hold, press the
Transfer/Hold button on Alcatel-Lucent USB keyboard.
On a regular keyboard, press NUM Enter.
The attendant has also the following options:
1. Break in - allows the attendant to interrupt the conversation. This feature needs to
be enabled by the system administrator, and only appears when the administrator
has enabled it.
2. Call back - sends a call back request to the busy set. Upon the conclusion of his
conversation, the recipient is informed that the attendant tried to reach him/her and to
return the call.
To pick up a call on hold the attendant uses the Extrl Trunk key
If none of these options is used the attendant can choose to press the Release key
(on the Alcatel-Lucent USB keyboard
regular keyboard
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) to release the call.
164

5.7.2 Multi-line
As soon as the attendant dials the number and presses Call, the call handling field
provides information about the user.
In this example the window reads "Busy" to indicate that the recipient is currently on
the phone.
However, this is a multi-line, and still accepts calls.
The attendant has several options, reflected by the F-keys at the bottom of the
window.
1. Call rings through to the set on another line.
2. Break in allows the attendant to interrupt the conversation. This feature needs to
be enabled by the system administrator, and only appears when the administrator
has enabled it.
3. Call back sends a call back request to the busy set. Upon the conclusion of the
conversation, the recipient is informed that the attendant tried to reach him/her and to
return the call.
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5.8 Wrong number/Out of service

When the attendant dials the number and presses Call, the call handling field
provides information about the user. If there is no match on the dialed number, the
following information displays:
If the wrong number is dialed or if the phone is out of service, press the release key
to fully release the call (Both call handling windows will be closed), to only release
the right call handling window use the key called Cancel enquiry
Alcatel-Lucent USB keyboard and the NUM Slash
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on the
on a regular keyboard.

5.9 Programmable keys

In the Alcatel-Lucent 4059EE there is a possibility to use programmable keys. These
are shown in the bottom of the window, next to the F-keys.
When the attendant presses one of the programmed keys it launches the call
window, just as if the attendant had dialed the number and pressed call.
5.10 Closed phone

If a user has DND activated on their phone and the attendant knows that the user is
by his/her phone, it is possible to go through anyway.
Press the button marked CallBack in the field with F-keys.
5.11 Break in
In some situations, it may be necessary for the attendant to interrupt (Break in) a call
in progress.
The call handling field provides information about the user.
This window indicates that the user is busy in another call.

At the bottom of the window, the BreakIn function key appears. It authorizes the
attendant to break into the users conversation.
After pressing the associated S key on the keyboard, or clicking the the screen
button, the attendant breaks into the conversation.
The attendant can end the break in by pressing the function key again.
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LDAP Directory
In 4059EE you can use call by name in the LDAP directory.

The result from a search will be displayed in the result pane and the LDAP result will
be marked with this icon:
Multiple results
Use TAB to set focus to the result grid. When you mark the result row (either by a
mouse click or by stepping in the grid) a detail pane will be shown. Click Enter or F12
to call the associated phone.
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In the detailed pane there will be different icons representing different devices.
- Title
- Mobile number
- Organisation
- Pager
- E-mail
- Phone
- Complete number
- Unknown
- Fax
- Extension
- Home number
Five icons represent optional fields with information.

- Optional 1
- Optional 2
- Optional 3
- Optional 4
- Optional 5
To call another phone then the associated you can click at the number after the icon
or you can press SHIFT + TAB to set the focus to phone in the detail view and step to
the phone using the arrows. Call the marked phone by clicking Enter or F12.
A single result
When you have a single result and press TAB the first phone in the persons detail
view will be marked. To mark another phone use TAB or step up and down by using
the arrows. Call the selected phone by clicking Enter or F12.
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Personal directory
The operator can create a personal directory with name and number that are
searchable.
In the search results the entries from Personal Directory is indicated by a blue icon.
If the result from personal directory is identical with the result from LDAP, they will be
merged and only the LDAP result will be shown.
Press TAB to set focus to the search result grid.
If you press Enter or F12 when you have the personal directory field marked you will
call the number.
.
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Phone lists
The phone lists displays all calls to the application.

Three different icons are displayed next to the number
Missed call Called number Answered call The operator can choose to save a number from these lists to the personal directory.
Right click at the number you want to save and press "Save number"
The dialog from "Add personal directory entry" will be displayed.
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Directory LookUp
From the Operator it is possible to do a lookup in the directory in OmniVista 4760 or
8770. With the Alcatel-Lucent USB Keyboard this is done by clicking at
on a regular keyboard it is done by clicking
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and

10 Search
This sections covers the search features.
10.1 Combined search

A combined search can be done in the operator.
There are now two search fields available. The left is always set to search on
name/number. The right box can be altered between the different search criteria. To
alter the criteria, right click in the box. A dropdown with the available criteria is
unfolded. Click to select new criteria. Press the pin icon
the criteria.
if you would like to save
This means that the chosen criteria arent saved and that the criteria will alter to
the saved one, when you press [ESC] to clear the search.
This means that the criteria are saved and will remain after you press [ESC] to
clear the search.
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10.2 Columns
The search columns are resizable; just drag the column header to the desired width.
The same width will be applied to both left and right panes.
The result can be sorted ascending and descending by clicking the column header.
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10.3 Hide grid

The search grid can be hidden to make it easier to see all the information that is
displayed in the detail view.
When a detailed view is displayed, press

will be hidden and the focus is set to the search field.
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to hide the grid. The grid

10.4 Send messages
Messages can be sent when there is a detailed view with an email address
displayed. To send a message it is required that the user has an email address.
The message uses pre-defined templates, these templates are defined in Unified
directory settings
The message can be created in two ways either by clicking on the email address in
the detail view or by using the keyboard shortcut,

(by default). If the user has
more then one template defined and want to use another template then the default,
the user presses

+
. This will display a dropdown where the user
can choose between all available templates.
These actions will bring up the computers default mail client, with the predefined
information taken from the template.
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11 Calendar lookup
With the calendar integration the operator can retrieve calendar appointments for the current
day for a specific user*.
The calendar lookup is done when a users detail view is displayed. If the user has an
appointment in the calendar for that current day, the calendar is automatically displayed.
With a keyboard shortcut the calendar pane can be toggled.

Use
side.
to toggle the left calendar pane and
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to toggle the right

The calendar items are displayed in different colors depending on what kind of meeting it is.
Default color of all meetings is yellow. High important appointments are displayed in red and
low important appointments are displayed in blue.
Only subject and location are displayed as information about the meeting. When the
appointment is flagged as private, the subject and location is shown as ***
The Busy status of the meeting is shown on the left side and colorized as;
Busy = Transparent
Out Of Office = Purple
Free = White
Use the arrows to navigate to another day in the calendar or use the calendar icon to bring up
a calendar picker.
*The SourceTech Presence Service is required for the calendar integration.
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4059EE R1.

Alcatel-Lucent 4059 Extended Edition

Alcatel-Lucent 4059 Extended Edition

Alcatel-Lucent 4059 Extended Edition

Alcatel-Lucent 4059 Extended Edition

4059EE Operator application

Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are

Alcatel-Lucent 4059 Extended Edition

The Alcatel-Lucent 4059EE application is integrated with the Alcatel-Lucent

Alcatel-Lucent USB keyboard

Alcatel-Lucent 4059 Extended Edition

Start the operator

In a standard installation of the application, a shortcut is created on you desktop. To

From the start menu

Alcatel-Lucent 4059 Extended Edition

2.1 Operator startup

PCX Connection indicator

Alcatel-Lucent 4059 Extended Edition

Application title bar

Call handling fields

Alcatel-Lucent 4059 Extended Edition

The globe icon represents an external caller.

The phone set icon is shown for internal extensions.

Alcatel-Lucent 4059 Extended Edition

It will display three queues if a "Call presentation/Common hold" Park key is

S-Key tool bar

F-Key tool bar

Alcatel-Lucent 4059 Extended Edition

Busy Lamp Field

Alcatel-Lucent 4059 Extended Edition

3.1 Call handling windows

The call status is visualized by a combined image.

Alcatel-Lucent 4059 Extended Edition

Each window contains up to 6 rows of information;

Alcatel-Lucent 4059 Extended Edition

3.1.1 Call handling image

An external part is represented by a globe.

Alcatel-Lucent 4059 Extended Edition

Internal parts are represented by a phone set.

Call state is represented by one of this shapes.

Alcatel-Lucent 4059 Extended Edition

3.1.2 Call alert window

Click this button to answer the call.

Information about the call.

Alcatel-Lucent 4059 Extended Edition

3.2 Status bar

Alcatel-Lucent 4059 Extended Edition

Alcatel-Lucent 4059 Extended Edition

Alcatel-Lucent 4059 Extended Edition

Alcatel-Lucent 4059 Extended Edition

When the icon is red (

) it indicates that a user have sent you a text

Alcatel-Lucent 4059 Extended Edition

Call waiting bar

Alcatel-Lucent 4059 Extended Edition

3.3 Keyboard layout

3.3.1 Standard keyboard

Alcatel-Lucent 4059 Extended Edition

Redial the last number.

Used for call handling.

The numeric keypad is used for the call handling.

Alcatel-Lucent 4059 Extended Edition

3.3.2 Alcatel-Lucent USB Keyboard

The Alcatel-Lucent keyboard