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Abstract
The aim of this paper is to analyze the impact of job stress on employees performance in the industrial sector of Pakistan. For
this purpose previous research literature was critically studied and data were collected through questionnaire survey 250
questionnaires were distributed among the customers of telecommunication service providers in Pakistan. The selfadministered 250 questionnaires were distributed and 200 complete questionnaires were received at a response rate of 80%.
Non- probability sampling techniques was used for the selection of sample. To study the impact of customer satisfaction in
telecommunication sector Pearson product moment correlation and regression analysis was used. The finding of this study is
that there is positive moderate relationship exists between job stress and employees performance.
Keywords
Employees Performance, Job Stress, Employee Commitment, Employee Turnover
Received: June 5, 2015 / Accepted: June 13, 2015 / Published online: July 20, 2015
@ 2015 The Authors. Published by American Institute of Science. This Open Access article is under the CC BY-NC license.
http://creativecommons.org/licenses/by-nc/4.0/
1. Introduction
The human resource is the most vital component that
influences the productivity in an organization. In this epoch
of dynamic changes and intricacies, employees are rightly
called the source of attaining and sustaining competitive edge
of any organization. However, they suffer from numerous
problems in their workplace and job environment which has
serious implications for employee performance. Also, the
outcome of stressful and dissatisfied employees cannot match
the quality of work and performance as those employees with
less stress and high satisfaction.
The research on organization behavior has greatly focused on
job stress and the employee performance. These factors carry
significant weight while determining organizations overall
outcomes and performance. Caplan et al. (1975) explains job
* Corresponding author
E-mail address: Qadooszafar@yahoo.com (Q. Zafar), Tellayesha@gmail.com (A. Ali), Tayyabyousfi1@yahoo.com (T. Hameed), Toqeer_ilyas@yahoo.com (T. Ilyas),
Imranyounas45@yahoo.com (H. I. Younas)
222
Qadoos Zafar et al.: The Influence of Job Stress on Employees Performance in Pakistan
2. Literature Review
Job stress is now from one of those topics, which have been
discussed widely around the globe because it affects the
employees mental capabilities, by which they are not able to
perform and serve their organizations effectively (Hon, Wilco,
& Lin, 2012). Job stress has direct contact with the job
performance, in which job stress is an independent variable
and employees performance is a dependent variable.
American Journal of Social Science Research Vol. 1, No. 4, 2015, pp. 221-225
3. Methodology
223
Classification
20-30
31-40
41-50
51 or above
Intermediate
Graduation
Master & above
Technical
0-10000
10001-20000
20001-30000
30001 or above
Education
Occupation
Frequency
85
70
35
10
48
70
55
27
2
10
9
46
Percentage%
42.5
35.0
17.5
5.0
24.0
35.0
27.5
13.5
2.2
11.0
9.9
50.5
Table 2. Correlation.
Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)
N
Job Stress
Employee
Performance
Job Stress
Employee
Performance
.515**
200
.000
200
.515**
.000
200
200
4. Hypotheses
R Square
Adjusted
R Square
.515a
.265
.262
.43314
Table 4. ANOVA.
Model
Regression
Residual
Total
Sum of
Squares
13.421
37.146
50.568
df
1
198
199
Mean
Square
13.421
.188
Sig.
71.539
.000b
224
Qadoos Zafar et al.: The Influence of Job Stress on Employees Performance in Pakistan
Unstandardized
Coefficient
B
Std Error
.896
.236
.519
.061
Standardized
Coefficient
Beta
.515
Sig.
8.052
8.458
.000
.000
References
Table 6. ANOVA.
[1]
[2]
[3]
Table 7. ANOVA.
[4]
[5]
[6]
Hamlett, C., & Media, D. (n.d.). How Stress Affects Your Work
Performance.
Retrieved
from
Chron:
http://smallbusiness.chron.com/stress-affects-workperformance-18040.html
[7]
[8]
[9]
Job Stress
Between
Groups
Within
Groups
Total
Sum of
Squares
df
Mean
Square
Sig.
2.363
.788
3.249
.023
47.524
196
.242
49.887
199
Job Stress
Between
Groups
Within
Groups
Total
Sum of
Squares
df
Mean
Square
Sig.
.798
.266
1.061
.367
49.090
196
.250
49.887
199
6. Conclusion
Work related stress is a worldwide phenomenon which
affects not only the employees but also affects the
organization as well. Stress arises where there is lot of work
and exceed from capacity of the worker. Presence of job
related stress can either have negative or positive impacts on
the employees and on the organization. Eustress which is also
called positive stress is needed in the Pakistani context for
American Journal of Social Science Research Vol. 1, No. 4, 2015, pp. 221-225
225