Professional Documents
Culture Documents
Marketing Definition
Marketing is the process through and by which companies
create value for customers and build strong customer
relationships in order to capture value from the customer in
return.
Microenvironment
The companys microenvironment consists of actors close
Customers
They are the most important actors in the companys
microenvironment, since they are the main targets of sny
given marketing strategy.
Internal Environment
employees)
Suppliers
Provide the resources needed by the company to produce its
goods and services
Resellers
Are distribution channel firms that help the company find customers
or make sales to them.
Distribution firms
Help the company stock and move goods from their point of origin to
their destinations.
Help the company target and promote its products to the right
markets
Financial intermediaries
Banks, credit companies, insurance companies, and other financial entities.
Competitors
Other large firms with dominant positions in an industry
Public
Groups that have an actual or potential interest in, or impact on a companys
ability to achieve its goals.
Financial publics
Media publics
Government publics
Citizen-action publics
Local publics
General public
Macroenvironment
Consists of larger forces within the society that have an
effect on the entire microenvironment. These forces shape
opportunities and pose threats to the company.
Demographic
Focuses on changes in populations (increase or decrease) and
the different age groups
Economic
The conditions of the market, in regard to customers ability to spend,
purchase and invest.
Natural
Environmental sustainability, green movement, recycling
Technological
Changes in how fast and how efficient work is being carried out and
processed compared to decades ago embrace new technology (Xerox)
Political/Social
Socially responsible, which implies giving something back to the society or the
communities.
Cultural forces
Ethnicity and racial makeup, and cultural groups
Baby Boomers
between 1946 and 1964
shaped the marketing
environment
now spending carefully
planning to work longer
Generation X
between 1965 and 1976
seek success, less
materialistic
family comes first
most educated generation
Millennials
between 1977 and
2000
fluency and comfort
with digital technology
its a way of life
target of all kinds of
marketers
Generational Marketing
The Changing Family
Geogrpahic Schifts in
Population
Better Educated,
More White-Collar
Increasing Diversity
threats
industrial economies,
subsistence
economies, developing
economies
consists of factors that
affect consumer and
spending patterns
Natural environment:
involves the natural resources that are necessary as
inputs by marketers or that are affected by marketing
activities
Increased pollution
Chemical and nuclear waste is not properly disposed of, lingers in
the environment
Littering of non-biodegradable products and packaging
resources
Some govts are able to take great care of their resources
Sustainable environment
Not just obeying set regulations, but further developing strategies to
better the environmental situation.
Goal is an indefinitely sustainable world economy
Biodegradable packaging, production from recycled materials,
more efficient production methods
All clever marketing strategies companies and products more
Technological Environment
forces that create new technologies, creating new
products and market opportunities
Political Environment
Laws, government agencies, and pressure groups that
influence and limit various organizations and individuals in
a given society
Increasing Legislation
Many laws regarding competition, fair trade, consumer privacy,
product safety, etc.
Without these laws:
Consumer exploitation
Resource exploitation
actions
Long-run protection of consumers and environment (socially
responsible)
Constant scandals fresh interest in ethical issues
Code of ethics
Cultural Environment
institutions and other forces that affect societys basic
values, perceptions, preferences and behaviour
Reactive stance
React to the situation by finding quick solutions or remedy (that
may work or may not)
sources
http://news.thomasnet.com/green_clean/wp-
content/uploads/sites/3/2011/09/smoke-stack-pollution.jpg
http://static.guim.co.uk/sysimages/Environment/Pix/pictures/2009/4/7/123911659302
1/Rubbish-litters-UK-beache-001.jpg
http://www.purepakistani.com/wpcontent/uploads/2009/09/Culture-Environment.jpg
http://www.presseportal.de/bild/138897-previewpressemitteilung-nutella-eroeffnet-das-wm-jahr-mitneuen-spielern-in-zwei-tv-spots-mit-bild.jpg