HDP171 Quiz1

DIPLOMA IN PHYSIOTHERAPY
HDP 171
INTERPERSONAL COMMUNICATION (JAN 2015)
CA 1
1.
Communication is defined as.

a
b
c
d
The act of speaking to other people

Sharing of feeling between two people
The use of medium to transfer information
The exchange of thought, message and information
2.
In communication cycle, the receiver verify that the message

has been received by sender through:
a
Channel
b
Feedback
c
Encode message
d
Decode message
3.
Following are major elements in communication process

EXCEPT :
a
Sender
b
Receiver
c
Observer
d
Message
4.
Following are benefits of communication in work place,

EXCEPT :
a
Increase cooperation to each other
b
Able to work in productive environment
c
Frustration and confusion
d
Develop empathy
5.
Encoding is....
a
b
c
d
6.
Translating thoughts, feeling and ideals into

symbols(Words and Nonverbal Cues)
Interpreting the message
The response to the sender's message
the pathway to convey the message
Decoding is....
a
b
c
d

7.
In the five level of communication, one describes as within

individual judgment /brain. It is ..
a
Extra-personal communication
b
Interpersonal communication
c
Intrapersonal communication
d
Organizational communication
8.
When you give exercise instruction to patient who have

hearing problem, the following barrier can be a difficult
problem to overcome.
a
Language
b
Listening
c
Prejudgement
d
System/channel
9.
Channel is ..
a
b
c
d

10.
The therapist realizes that the patient is having a hard dealing

with their diagnosis. The patient states that he is feeling
alone with no one who understands. Which type of
communication could be the most useful for the pt?
a
Silence
b
Empathy
c
Reflection
d
Ignorance
11.
Feedback is
a
b
c
d
12.
a
b
c
d

A key advantage of face to face
communication is that :
Allow immediate feedback
Listening not required
A record is kept
A message cant be understood
13.
The individual who analyzes and interprets the message is

the..
a
Speaker
b
Message
c
Receiver
d
Feedback
14.
Listening to lectures can be refer as .

a
b
c
d
Informative listening
Empathetic listening
Appreciative listening
Critical listening
15.
Which one of the following is a form of verbal communication?

a
b
c
d
Shaking hand
Talking to the phone
Nodding head
Smiling
16.
This body language tool, when used, will make you appear
warm, friendly, open and confident:
a
Arms unfolded
b
Feet about ten inches apart
c
Nodding your head
d
Smile
17.
The non verbal element of kinesic includes all of the following

EXCEPT
a
Tone of voice
b
Facial expression
c
Body position
d
Eye contact
18.
One way the non-verbal communication (NVC) differs from

verbal communication is..
a
NVC is symbolic
b
NVC is tied to culture
c
NVC is continuous
d
NVC is rule guided
19.
To improve non verbal communication effectiveness, you

should practice as follow:
a
Demonstrate interest in other
b
Monitor your non verbal behavior
c
Be positive and observe conventions
d
All of above
20.
If your patient is quiet, you can encourage him to

communicate by:
a
Asking effective questioning
b
Being defensive
c
Telling patient what to do
d
Feeling pity for the client
21.
In verbal communication ,emotion such as anger, happiness,

sad or pleasant can be shown through..
a
Words used
b
Tone of voice
c
Language used
d
Clearness of the voice
22.
A technique that might be used by an active listener is to.
23.
a
explain the speaker's meaning
b
express concern
c
offer a point of view often when in conversation
d
paraphrase the speaker's meaning
Effective listening includes..
a
b
c
d
24.
Noise does the following:

a
b
c
d
25.
filtering out points of disagreement.

detailed criticism
confirming one's understanding of a message
bias.
distorts or interferes with a message

causes listeners to listen to messages more carefully
enhances a message.
focuses wandering thoughts
An example of a communication channel is

a
b
c
d
context.
face-to-face conversation
noise.
feedback
1.
Communication method most often used in collect information

is a
a
Report
b
Email
c
Form
d
letter
1.
. ______ Written communication should have all EXCEPT the

following:
a
Moderate speed of speech
b
Correct grammar
c
Correct punctuation
d
Correct spelling

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DIPLOMA IN PHYSIOTHERAPY

Communication is defined as.

The act of speaking to other people

In communication cycle, the receiver verify that the message

Following are major elements in communication process

Following are benefits of communication in work place,

Translating thoughts, feeling and ideals into

the pathway to convey the message

In the five level of communication, one describes as within

When you give exercise instruction to patient who have

the pathway to convey the message

The therapist realizes that the patient is having a hard dealing

Translating thoughts, feeling and ideals into

The individual who analyzes and interprets the message is

Listening to lectures can be refer as .

Which one of the following is a form of verbal communication?

The non verbal element of kinesic includes all of the following

One way the non-verbal communication (NVC) differs from

To improve non verbal communication effectiveness, you

If your patient is quiet, you can encourage him to

In verbal communication ,emotion such as anger, happiness,

A technique that might be used by an active listener is to.

Noise does the following:

filtering out points of disagreement.

distorts or interferes with a message

An example of a communication channel is

Communication method most often used in collect information

. ______ Written communication should have all EXCEPT the

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