Professional Documents
Culture Documents
represent
diversity
of
personalities,
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Finally, you should keep in your mind some ideas that we advise you to follow: instill a culture
in your group where people are open, the respect is fundamental and the team issues are kept
inside it, encourage different points of view and deal with the conflict immediately.
Managing Conflicts
Besides all your efforts, conflicts will arise even if you have tried hard to prevent them. In
those situations your role is to facilitate conflicts resolution. Its difficult and theres no a
magical formula, because every situation has its own specifications. Lets list the process that
we advise you to follow:
I.
Assure that every team member knows that the goal is to resolve the conflict;
II.
III.
Everyone must see the problem as mutual, and not a personal issue like win or lose;
IV.
V.
VI.
VII.
VIII.
IX.
"As a team leader, one must realize the paradox that surrounds conflict. The team needs to
embrace conflict as a means of generating and evaluating ideas. While at the same time, it
must shy away from it to prevent anger, frustration, or alienation. The biggest challenge for
the team leader is figuring out how to balance these two forces"
Erich Brockman [Professor on the faculty of the Management department at the University of
New Orleans-Lakefront]
Ctia Pinho
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