S. Muhammed Osman Yazdani - Marketing-SCM-Admin

www.LaoJee.
Com
S. Muhammed
Osman
Yazdani
OBJECTIVES
To obtain a position in a dynamic, challenging environment where I can use
my professional, personal and technical skills to an advantage and which may
foster both personal and professional growth.
PROFESSIONAL SUMMARY
A self-motivated and result-oriented Professional with many years of
experience in
Address: Karachi, Pakistan.

Tel: (+92) 0323-410xxxx
Marketing / Sales
Operational Support
Management / Administration
Procurement / Supply Chain Management / Logistics
Accounts
Client Servicing
Public Relations
With a proven track record in linking corporate vision to the delivery of desired
results through people empowerment and the effective use of resources,
processes and technologies. Demonstrated ability to plan, develop and
manage projects with a keen focus on maximizing gains while maintaining
appropriate risk tolerance levels. Ability to identify business opportunities and
provide the management and technical expertise to relevant departments.
Email:
WORK EXPERIENCE
Skype:
Feb 2014 to date

Research, Project Development and Management Consultant
Providing Research, Project and Management Consultancy as a Free Lancer
Feb 2014 to Date
Freelance Writer
Writing Articles for Newspapers, Blogs and for Individuals
Jan 2011 to Feb 2014
In charge Marketing and Administrative activities
At New-lands Beacon-house, DHA Phase 6. Lahore
Responsibilities
Managing all the Administrative and Sales activities.
Liaison between H.O, School Management, Students and Parents.
Sales and bottom-line profits of the School uniform / book
store and cafeteria.
Training, evaluating and counseling employees. Schedule,
organize and direct assignments.
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Maintaining and encouraging ownership mentality. Utilizing

labor management tools, including effective scheduling, to
maximize productivity, profitability and margins and encourage
store employees to take ownership for their performance and
career development plans; follow up on a regular basis.
Effectively manage employee turnover. Provide a positive
working environment and handle employee issues appropriately
and in a timely manner.
Providing customer service and resolving customer problems or
complaints and ensuring the employees also provide the same
level of service.
Conducting meetings on progress/developments
Ensuring employee awareness, implementation of both
Organization and School's Rules and Regulation within the
jurisdiction.
Managing store revenue, including cash handling, deposit
reconciliation and delivery of deposits/cash to H.O.
Executing and monitoring loss prevention and shrink programs.
Management of all store operational issues, including store
housekeeping, store administrative duties, physical inventories,
price changes, etc.
Handling all aspects of retail operational and merchandising
management issues, from the delivery of stock to the store to the
final sale of the product to the customer.
Preparing daily Cash, Sales and Expense Summaries, Credit Sales
& Recovery Summaries.
Managing inventory and maintain adequate store supplies and
supply chain.
Preparation of work schedules.
2007 to 2011
As Marketing Manager (Client Service)

At Takaful (Islamic Insurance) Pakistan Ltd., Lahore
Responsibilities
Finding ways to measure customer satisfaction and improve

services
Managed a team of customer services staff
Handled face-to-face enquiries from clients, provided help and

advice to customers, and solved problems, which were passed on
by customer service assistants or other departments
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Issuing refunds or compensation to customers;

Keeping accurate records of discussions or correspondence with
customers
analyzing statistics or other data to determine the level of
customer service the organization provided
Producing written information for customers as and when
required on demand
Developed Service Procedures, Policies and Standards
Maintained an orderly workflow
Designed reports that analyzed the customer service that the
organization provided
Developed feedback or complaints procedures for clients
Improved customer service procedures, policies and standards
for organization and the department
Trained and guided staff to deliver a high standard of customer
service
2005 to 2007
As Deputy Marketing Manager

At Alp Business Service Management Pvt. Ltd., Lahore
Responsibilities
Developing, Training the marketing team to implement strategy and

delivering on objectives
Designing, Implementing and Facilitating an effective marketing
strategy
Carrying out effective research and investigation into competitive
products/services
Constantly improving business development activities
Overseeing and managing financial budgets of the department
Managing daily activities of the marketing/sales team
Developing partnerships and relationships with third parties to meet
strategic objectives
Identifying key / new marketing opportunities
Making sure that the marketing campaigns run to deadline and on
budget
Online campaigns, web site, use of social / digital media to enhance
productivity
Budget setting and control, including measurement and return on
investment
Management of sponsorships for conferences and events
Monitoring and Reporting to the CEO on the effectiveness of
strategies/campaigns
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Setting the scope, implementation, management and review of

marketing campaigns
2003 to 2005
As Assistant Operations/Admin Manager

At Agrimall Pvt. Ltd., Lahore
2001 to 2003
As Marketing Officer
At Beema Pakistan (Pvt.) Ltd., Karachi
1997 to 2000
In Accounts, Sales and Operations
Various Internships
1994 to1996
As Client Service Executive
At Guide Communications Pvt. Ltd., Lahore
CONSULTANCY
I have hands-on experience and expertise in senior management &
consultancy. I can particularly offer free-lance advisory, assistance & write-ups,
consultancy in formulating Business Strategy Plans, H.R. Manuals, back-office
set-up, services in ANY aspect of businesses, particularly in the services sectors,
clients' servicing, writing and keeping record/track of follow-up letters, Reportwriting etc. In addition, I can compose introductory letters, translate and edit
marketing documents' brochures, edit & proof-read books & articles, arrange
& compose presentations (on Power Point) on various subjects. Can also assist
in Marketing research by composing/formulating product-specific
questionnaires for market/clients' perceptions'
PERSONAL VENTURES
2010 to 2012
La Caf Take away (Proprietor)

At Badian Rd., DHA, Lahore
2012 to 2014
Shahi Foods (Proprietor)
At Ghazi Rd., DHA, Lahore
2011 to 2014
Beacon-house New-lands School Canteen (Proprietor)
At Phase 6, DHA, Lahore
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EDUCATION
2001
Masters in Business Administration
In Marketing and HR,
Asian Management Development Centre (AMDC).
1996
Graduation
Bahauddin Zikria University, Multan. Bachelor of Arts in Political Science and
Journalism.
SKILLS
Professional
Experienced in Adobe Photo Shop, Corel Draw, Microsoft Office Word,
Excel, Power Point, Outlook etc.
Understands systems, Use of technology
Acquires and evaluates information
Time Management
Performance Monitoring
Managing Multi-Priorities / Multi-Tasking
Manages material and facility resources
Manages human resources
Written and Verbal Communication

Team Work
Commercial Awareness
Planning and Organizing
Personal
Honesty
Adaptability
Decision-making
Self-management
Self-Driven
Positive Attitude
Reliability
Teaches others
Exercises leadership
Willingness to learn
Self-Confidence
Problem Solving
Active Listening
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INTERESTS
Swimming, Golf, Billiards, Cards, Horse Riding, Squash, Football, Camping,
Hiking, Traveling, Eating, Reading, Music, Classic Movies etc.
LANGUAGES
English
Urdu
Punjabi
Siraiki
German
Highly Proficient
Highly Proficient
Highly Proficient
Basic Proficiency
Basic Proficiency
PERSONAL INFORMATION
Marital Status:
Married
Children:
Three
Passport:
Valid
Nationality:
Pakistani
Country of Residence:
Pakistan
REFERENCES
References are available upon request.

S. Muhammed Osman Yazdani - Marketing-SCM-Admin

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S. Muhammed Osman Yazdani - Marketing-SCM-Admin

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www.LaoJee.

Address: Karachi, Pakistan.

Feb 2014 to date

Maintaining and encouraging ownership mentality. Utilizing

As Marketing Manager (Client Service)

Finding ways to measure customer satisfaction and improve

Managed a team of customer services staff

Handled face-to-face enquiries from clients, provided help and

Issuing refunds or compensation to customers;

As Deputy Marketing Manager

Developing, Training the marketing team to implement strategy and

Setting the scope, implementation, management and review of

As Assistant Operations/Admin Manager

La Caf Take away (Proprietor)

Acquires and evaluates information

Written and Verbal Communication

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