Best of all: the quick reference guide to effective volunteer involvement.

By Linda Graff, Dundas, ON: Linda Graff and Associates, Inc., 2005. vi, 171 p.
Call no. 361.37 GRA 2005
This book is a concise compendium of best practices in volunteer program management. It is a
quick reference guide filled with hundreds of ready-to-apply tips for board members, volunteer
coordinators, executive directors and especially volunteers who organize the efforts of other
volunteers.
Best practices for volunteer programs : best ideas from best programs.
By Sue Vineyard & Steve McCurley, Darien, IL: Heritage Arts Publishing, 2001. 100 p.
Call no. 361.37 VIN 2001
Practical, concise, how-to information on recruiting, retaining, recognizing, motivation, training
and much more.
Better saferisk management in volunteer programs & community service.
By Linda Graff, Dundas, ON: Linda Graff and Associates, Inc., 2003. vi, 199 p.
Call no. 658.3 GRA 2003
Practical, directly applicable tips, tools, checklists, worksheets, and a narrative that leads the
reader through the risk management process. This book works for all sizes and types of
volunteer-based programs and agencies.
The Canadian Code for Volunteer Involvement. By Loisann Hauer [et. al.]. Ottawa, ON :
Volunteer Canada, 2006. 18 p.
Call no. 361.37 HAU 2006
A road map for voluntary organizations, large or small, that proposes strategies to effectively
involve volunteers. It proposes ways to integrate volunteer involvement strategically into the
organization, and helps leaders in the organization understand the value and role of volunteers.
Chicken soup for the volunteer's soul : stories to celebrate the spirit of courage, caring
and community.
By Jack Canfield [et al.]. Deerfield Beach, FL: Health Communications, Inc., 2002. xx, 363 p.
Call no. 361.3 CHI
This book speaks of dedicated volunteers who never have time to put the value of their work
into words. Its a great collection of heartwarming stories that both celebrates the heroism of
volunteers and reveals the joy their actions can generate. Each of these stories is a testament
to the power of volunteerism.

A conversation with a purpose : a practical guide to interviewing prospective volunteers.

By Kathleen McCleskey and Cheryle N. Yallen. Philadelphia, PA : Energize, Inc., 2009. 64 p.
Call no. 658.3 MCC
A short guide that describes interviewing as both an art and a skill. This book contains practical
advice, tools, worksheets and techniques. Worksheets are included in the appendix and are
easily reproduced.
Creating an orientation manual for volunteers : a template for non-profit
organizations. Compiled for Volunteer Centre of Camrose and District. Camrose, AB :
Volunteer Centre of Camrose and District, 2008. 21 p.
Call no. 361.37 CRE
A well thought out volunteer orientation is an essential tool in building an effective volunteer
force, and a first step in retaining valuable human resources. This book is a template to be
used as a guide to developing your organizations volunteer orientation manual. The template is
fairly exhaustive and the various components can be used selectively, item by item, to include in
your organizations own volunteer orientation manual. Samples are provided, as well as
suggestions on creating an easily used manual.
Essentials of supervising and managing volunteers : procedures and resources for those
who manage volunteers. Sioux City, IA : Stevenson, Inc., 2008. 47 p.
Call no. 361.37 ESS
Chapter headings in this book are: Tools to help you hit the ground running, Set an
exampleearn volunteers respect; Project & task management; Managing conflict & taking
corrective action; How to keep volunteers motivated; Managing new recruits and distance
volunteers; Volunteer recognition; and, Evaluation procedures.
Handling problem volunteers : real solutions. By Steve McCurley & Sue Vineyard, Downers
Grove, IL: Heritage Arts Publishing, 1998. 60 p.
Call no. 658.3 VIN 1997
This book is designed to assist in handling a variety of problem volunteers. Its coverage is
divided into increasing depths of seriousness, from the annoying to the disruptive to the totally
dysfunctional volunteer. Each chapter discusses specific problem types, followed by
suggestions on how to deal with them.

The (help!) I-dont-have-enough-time guide to volunteer management.

By Katherine Noyes Campbell and Susan J. Ellis, Philadelphia, PA: Energize, Inc., 1995. i, 117
p.
Call no. 361.37 CAM 1995
This guide is aimed at the overworked, under-assisted director of volunteers. It offers a plan to
get organized and build a volunteer management team. It has a step by step approach and
contains sample scenarios, helpful suggestions, and forms and procedures.

How to communicate more effectively with donors, members & volunteers.

Sioux City, IA : Stevenson, Inc., 2009. 46 p.
Call no. 659.2 HOW
The sections in this book are colour coded to identify material dealing with donors, members
and/or volunteers. Many aspects of communication are discussed, such as surveys, brochures,
body language, listening skills, e-mail, newsletters and Twitter.
Keeping volunteers: a guide to retention. By Steve McCurley and Rick Lynch, London:
Directory of Social Change, 2007. vii, 168 p.
Call no. 361.37 MCC 2007
This guide looks at the reasons volunteers become dissatisfied and presents tried and tested
methods that can help to improve volunteer commitment and make volunteering more fulfilling.
Leading the way to successful volunteer involvement : practical tools for busy
executives. By Betty B. Stallings with Susan J. Ellis. Philadelphia, PA: Energize, Inc.,
2010. 226 p.
Call no. 658.3 STA
Practical tools for executive and management staff, whether paid or volunteer, to help them
plan, think through and implement what their organization truly wants from volunteer
involvement. Included are practical worksheets and real-life examples.
Special report : all about virtual volunteers.
Sioux City, IA : Stevenson, Inc., 2009. 2 p.
Call no. 361.3701 SPE
Topics in this report include: a definition of the term virtual volunteer, creating a training
manual, 10 key characteristics of great virtual volunteers, tips for managing this group, best
resources to fill virtual volunteer posts, draft a virtual code of conduct, introduce a virtual
volunteer program and, virtual volunteer resources for volunteer managers.

Volunteer administration : professional practice. Edited by Keith Seel. Markham, ON:

LexisNexis Canada Inc., 2010. xix, 557 p.
Call no. 658.3 VOL
A book that is based on the five Core Competencies detailed in the Council for Certification in
Volunteer Administration ethics, organizational management, human resource management,
accountability, and leadership and advocacy. It will be required reading for all Certified in
Volunteer Administration candidates. Consultants and trainers may also find this book helpful
as a core reference on which to base their work, and to share with clients.
Volunteer connections : new strategies for involving older adults.
Prepared by Volunteer Canada (Ottawa), 2001. 32 p.
Call no. 361.3084 BOW 2001

Baby Boomers (who represent over 30 % of Canadas population) are in a position where they
can give of their time, skills and energy. This guide explores how non-profit and voluntary
organizations can best harness and maximize this rich potential of volunteer energy.
Volunteer connections : new strategies for involving youth. Prepared by Volunteer Canada
(Ottawa), 2001.
Call no. 361.3083 VOL 2001
This is one in a series of five volunteer program management manuals prepared by Volunteer
Canada. This manual focuses on the challenges that organizations face when seeking to
involve youth as volunteers.
Volunteer management : mobilizing all the resources of the community.
Written by Steve McCurley & Rick Lynch. 3rd ed, Plattsburgh, NY : Interpub Group, 2011. 418
p.
Call no. 361.37 MCC 2011
This is a book about volunteering, and about how organizations and government agencies that
provide community services can make use of the time and talents of community volunteers.
Volunteer managers toolkit : forms, policies, letters and more. Prepared by Stevenson,
Inc. (Sioux City, IA), 2004. 49 p.
Call no. 361.37 VOL 2004
Numerous ideas for volunteer management, including volunteer speakers tools; recruitment,
retention & recognition tools; evaluation reports & management tools; tracking volunteer
involvement; communications & newsletter; assigning, scheduling and matching procedures;
useful policies and procedures; volunteer & board expectations, roles & responsibilities; and,
partnerships & community outreach.
The volunteer recruitment book (and membership development) book. By Susan J.
Ellis. 3rd ed. Philadelphia, PA : Energize, Inc., 2002. 152 p.
Call no. 361.37 ELL 2002
Practical ideas for breaking the recruitment process into manageable tasks. The book first
explains how it is essential to design the types of volunteer assignments that will attract the
most qualified people. Many other topics are included, along with samples and illustrations.
Well-centred : policy development for volunteer centres. By Linda L. Graff. 2nd
ed. Ottawa: Volunteer Canada, 1997. vii, 107 p.
Call no. 361.37 GRA 1997
This policy development manual has been written specifically for volunteer centers. It is
primarily aimed at centers that do not have much policy in place and will help guide the majority
of work they have to do in this area. Included are many topics, discussion, background and
questions to guide position taking and policy development.
DVD

Attracting and keeping volunteers. By Susan J. Ellis. Madison, WI : The Learning Institute
for Nonprofit Organizations, 1998. 110 min.
Call no. V102 DVD
An interactive program in which workshop leaders discuss volunteer recruitment and retention
strategies with workshop participants. Case studies are presented to illustrate changes that
affect volunteer recruitment and retention and how these can be addressed.
The power of many = La force du nombre. In English and French. Ottawa, ON : Volunteer
Canada, 2001. 4 min., 30 sec.
Call no. V112 DVD
This film celebrates the unique contribution volunteers make to Canadian society, through the
organizations that touch on every aspect of our lives, that reach every corner of Canada and
that extend outward across the globe. It presents a snapshot of voluntary activity in celebration
of International Year of Volunteers 2001.
Any resource provided by Volunteer Manitobas Resource Centre is not intended to
contain a complete statement of the law in any particular area, or contain changes in the
law that may occur at any time. Please refer to applicable legal and taxation resources
governing your particular situation. Any material Volunteer Manitoba provides is only to be
used as an information resource, and persons requiring specific advice on a particular
issue should consult a respective professional.

For further information contact our Resource Centre Coordinator, at (204) 477-5180 (ext.
223), toll free: 1-888-922-4545, email: linda.horodecki@volunteermanitoba.ca.