Professional Documents
Culture Documents
NATIONAL
QUALITY VISION & REFORM
DR. KAMRAN MOOSA
PIQC INSTITUTE OF QUALITY
Towards Quality
PAKISTAN
Contents
Part 1
Part 2
Part 3
Our Global
Standing
Learning
from others
Setting it
Right
K. MOOSA
K. MOOSA
Part 1
Our Global Standing
Definition of Reform
Oxford
make changes in (something, especially an
institution or practice) in order to improve it.
Wikipedia
Reform means the improvement or
amendment of what is wrong, corrupt,
unsatisfactory, etc.
Reform may be at most redressing serious
wrongs without altering the fundamentals of
the system. Reform seeks to improve the
system as it stands, never to overthrow it.
K. MOOSA
Quality Management
Quality and quality management is no longer only about meeting
specifications and eliminating defects and complaints; it is also
being used in building and meeting renewed, better and
competitive national and organizational goals or performance
standards; as well as reforming & changing nations and
organizations with innovative, new or better policies, strategies,
practices and processes.
Quality is about setting and meeting competitive targets, goals
and standards of organizations, sectors, clusters and countries;
While Quality Management is a set of processes to make the
change happen
OUTCOME
OUTPUT
Organization
8
K. MOOSA
Product/Service KPIs
(Lagging KPIs)
Education Enrollment %
Education Quality %
Infrastructure, Investment
Corruption %, Crime% (!!!)
Security of people
Labor Market Efficiency, etc
GDP %
National Income
National Character (Ethos)
Sustainability
Peace
BALANCED SCORECARD
Tool for making & aligning KPIs with organizational goals
K. MOOSA
K. MOOSA
10
ML (AYUB KHAN)
M
L
ML
(MUSHARRAF)
ML (ZIA UL HAQ)
pp
p
p
p
p
pp
p
ppp
11
K. MOOSA
K. MOOSA
GCI
HDI
CPI
QS
14
-21
2012
2013
-25
-24
-59
-60
2014
-20
-40
-60
-56
Pakistan
-71
-80
India
Bangladesh
Malaysia
-100
-108
-120
-118
-110
-118
-124
-133
-109
-129
-140
Stage 1 Basic
Factors Driven
134 / 144
1. Institutions
2. Infrastructure
3. Macro-economic
environment
4. Health & Primary
Education
Stage 2
Stage 3
Efficiency Driven
Innovation Driven
101 / 144
83 / 144
11. Business
Sophistication
12. Innovation
16
TRANSITION
STAGE
Australia
Canada
Denmark
Israel
Italy
Japan
Qatar
Singapore
UK
USA
TRANSITION
STAGE
Pakistan
India
Bangladesh
Nepal
Iran
Kuwait
Philippines
Saudi Arabia
$2000
China
Egypt
Indonesia
South Africa
Sri Lanka
Thailand
$3000
Brazil
Malaysia
Oman
Turkey
UAE
$9000
$17,000
17
K. MOOSA
134
120
101
100
92
83
Pakistan
80
India
61
60
Malaysia
52
40
23
24
20
17
0
Basic Factors
K. MOOSA
Efficiency Factors
Innovation Factors
18
123
137
119
129
132
127
114
100
88
81
72
30
Pakistan
India
Malaysia
19
K. MOOSA
132
131
120
106
108
100
115
87
78
80
72
60
60
40
20
0
Primary Education
Enrollement
Scondary Education
Enrollment
Pakistan
India
Tertiary Education
Enrollment
Malaysia
Education Quality
140
122
119
120
104
92
100
101
94
80
98
67
60
49
40
20
0
Pakistan
India
Malaysia
Governance
127
123
118
108
94
93
103
101
101
88
60
50
49
49
94
35
26
14
14
15
Pakistan
88
64
57
37
17
119
111
India
23
10
Ethical
behavior of
org'ns
Efficacy of
Corporate
Boards
Malaysia
10
Macroeconomic Environment
134
133
129
120
121
120
106 110
102
97
55
18
32
25
1
Govt Budget
Balance
Gross National
Savings %GDP
Pakistan
Inflation
Govt. Debt
India
Country Credit
rating
Malaysia
120
94
100
80
66
60
93
58
88
64
87
74
40
20
0
Pakistan
India
Malaysia
11
140
107
110
103
86
87
87
49
Pakistan
India
Malaysia
14.3
Corruption
13
10.2
Policy instability
8.5
Access to financing
7.6
Government instability
7.3
6.4
6.3
5.6
10
Tax rate
4.7
11
Inflation
3.7
12
Tax regulation
3.5
13
3.3
12
13
/ 187
India
Bangladesh
Pakistan
14
3. Transparency International
Service-wise Bribe %
80
70
63
63
63
60
50
50
49
43
40
29
30
20
20
17
10
0
Police
Registry
Land Customs Utilities
Tax
Judiciary Medical Education
etc
Services
Reveniew
Services System
India
K. MOOSA
Bangladesh
Pakistan
Nepal
Sri Lanka
33
15
4. QS University Ranking
TOTAL
800
WORLD
TOTAL
300
ASIA
UNIVERSITY
480-490
129
NUST
701+
181
LUMS
701+
251-300
UET LAHORE
701+
201-250
UNIVERSITY OF KARACHI
701+
UNIVERSITY OF LAHORE
106
PIEAS
116
123
Quaid-e-Azam University
201-250
COMSATS
201-250
University of Punjab
251-300
University of Agriculture
34
16
Part 2
Learning from Others
K. MOOSA
37
Some benchmarks
Turkey
(Singapore)
Malaysia
(South Korea)
K. MOOSA
38
17
An ambitious 10
years program of
change to transform
the Government
into an efficient and
people-centered
institution.
To create oneness
or unity within a
multi-religious and
multi-cultural
nation ; while
ensuring social
justice, trust and
cohesiveness
GTP 1: 2009-2013
GTP 2: 2013-2015
GTP 3: 2015-2020
39
K. MOOSA
Headed by
Reducing Crime
Fighting Corruption
Law Minister
Improving Students
Outcomes
Minister of Education
Improving Rural
Development
Minister of Transport
7
K. MOOSA
NKRAs
40
18
K. MOOSA
41
K. MOOSA
42
19
6 SRIs
(Strategic Reform
Initiatives)
1. Competition, Standards
and Liberalization
2. Public Finance Reform
3. Public Service Delivery
4. Narrowing Disparity
5. Reducing Government
Role in Business
6. Human Capital
Development
K. MOOSA
43
K. MOOSA
44
20
8 Steps National
Transformation Process
1. STRATEGIC DIRECTION
2. LABS
3. OPEN DAYS
4. ECONOMIC ROADMAP
5. KPIs TARGETS
6. IMPLEMENTATION &
EXECUTION
K. MOOSA
45
K. MOOSA
47
21
K. MOOSA
48
K. MOOSA
49
22
Private Investment
K. MOOSA
50
K. MOOSA
51
23
Part 3
Setting it Right !
52
K. MOOSA
Automobile, Defence,
Engg. Textile
1980s
ISO Stds
1990s
Automobile, Telecom
Banks, Software
TQM / TPM
Big Industry
Engineering, Banks,
Telecom universities
2000s
2010s
TQM Growth
Six Sigma,
SQCC Schools
HECs Self Assessment
K. MOOSA
53
24
Excellent
Good
25%
Satisfactory
Acceptable
D
3
6
9
12
Time (months)
60%18
100
90
80
70
60
50
40
30
20
10
0
95
85
30
25
25
25
20
15
10
5
New Mgt
Tools
JIT
QPD
Kaizen/5S
Q. Award
Reengineering
Benchmarking
QCC
C. Survey
SPC
ISO 9000
80
25
Process
Based
Performanc
e
Based
Product
Based
QA
QM
QC
56
K. MOOSA
Legal Framework
Civil Services Reform
Execution & Projects
NATIONAL
QUALITY
REFORMS
Reform Directorate
Leadership for Quality
Organizational
Quality
KPI System
TQM Programs & Certns
TQM Office
K. MOOSA
58
26
3 Connected Gears of
Competitiveness & Quality
Organizations
Companies,
Universities,
Schools
Catalysts &
Change
Agents
Regulatory
Bodies,
Chambers &
Associations
Government
Values, Talent
& Wealth
Creator
Driver for
Change
59
K. MOOSA
1. Government:
Leadership Role for National Quality Movement
1.
2.
3.
4.
5.
6.
7.
8.
9.
K. MOOSA
60
27
Catalysts for
Quality Reforms
Legal
Framework
Bodies
APTMA
Professional
Sector
Associations
Bodies
Chambers
Entire
Professional
Community of
all ages
Regulatory
IEEE, ICAP
QPSP
HEC, PEC
PMDC
Industrial &
Business
Clusters
Karachi
Lahore
City Business
Environment
61
K. MOOSA
K. MOOSA
63
28
TQM
Tools
& Methods
TQM
Cultural
Values
TQM
Implementation
TQM
Models
& Frameworks
Technical
Project
Mgt
Customer Focus
Leadership (for Quality)
Vendors Relations
Process Approach
Systems Approach
Data based Analysis
Problem solving
Continual Improvement
Ethics & Social Norms
Creativity
Project Management
Of TQM Toolsl
Cultural
64
K. MOOSA
TQM
Deployment
Sustainability
(Continuity)
K. MOOSA
65
29
Leadership
& Cultural
Processes
TQM
Values/Culture
Project Mgt
Processes
TQM
Project Management
Learning
Processes
TQM
Frameworks
TQM
Tools
66
K. MOOSA
Success
25%
Failure
75%
K. MOOSA
67
30
K. MOOSA
68
Conclusion
Lets wakeup before its too late
Quality Managers and CEOs/National Leaders have
great responsibility on their shoulders.
Focus on Quality is MUST for any Quality Reforms, both
at orgl and national levels; followed by proper vision,
structure and programs
Lets initiate personal capacities, group synergies and
meaningful dialogues for Quality Reforms at corporate
or national level with whatever means we have. Lets
make Quality as our Vision, Mission and tool for mutual
societal growth, prosperity and harmony.
Its better to light a candle than to curse the darkness
(saying).
K. MOOSA
69
31
References
PEMANDU (pemandu.gov.my)
UNDP (http://hdr.undp.org)
Transparency International (http://www.transparency.org/)
QS Top Universities
(http://www.topuniversities.com/university-rankings)
70
K. MOOSA
71
32
33