Professional Documents
Culture Documents
Table of contents
12 General Principles
14 Organisational Principles
15 Management Commitment
The Nestlé Management
and Leadership Principles
The Nestlé Management and Leadership Principles
Nestlé, over its long historical development The new version not only re-emphasises
from a small village operation to the world’s the values that have been and always will
leading food Company, has demonstrated be those of Nestlé, but focuses strongly on
an enviable capability to adjust to an ever- the skills that will ensure Nestlé’s future
changing external environment, without over the years to come. It is also aligned
losing its fundamental beliefs and core with the Corporate Business Principles,
values, so important for long-term success. which have been revised in 2002.
Over the years to come, this capability will We wish that each of you carefully
continue to be challenged even more as read this document, share it with your
Nestlé is growing in size and complexity collaborators, take pride in adhering
up to a dimension which demands a to its principles and implement them with
continuous evolution of its organisation conviction and enthusiasm.
and of the way in which it is run.
We believe indeed that these principles
This permanent transformation will be are there to be lived not only through
driven by the need to manage complexity discussions with colleagues and during
with a high level of efficiency, leveraging training sessions but mainly by taking
all the intangibles which enhance our concrete action in the workplace. These
competitive edge. Our personal motivation principles should be applied everywhere
based on willingness to learn and to and at all times in our organisation, thus
question what we are doing and why we are becoming a tangible expression of our
doing it, combined with our longstanding corporate culture and a key component of
respect for certain Nestlé values, will assure our success.
our success.
5
Nestlé
A Human Company
The Nestlé Management and Leadership Principles
7
High commitment
The Nestlé to quality products and brands
9
The Nestlé Leadership:
Adding Value
The Nestlé Management and Leadership Principles
Members of the Nestlé Management at _ A taste for initiative together with the abil-
all levels are more concerned with ity to create a climate of innovation and to
continuously adding value to the Company think outside the box. This implies the right
than exercising formal authority. This can to make a mistake but also the readiness to
only materialise with a high involvement correct it and to learn from it.
of each employee and a common mindset
geared to results. Contributing to results _ Willingness to accept change and the abil-
through project work and special assign- ity to manage it.
ments becomes more frequent, reaching
beyond conventional boundaries in order to _ Adaptability of thought and deed, taking
contribute to wider group performance. into account the specificity and the com-
plexity of the environment.
The broader the responsibility of a Nestlé
Manager, the more the following specific _ Credibility as a result of coherent action,
criteria should be considered, in addition to leadership and achievement.
professional skills, practical experience
and result focus: _ International experience and understand-
ing of other cultures.
_ Personal commitment and courage. This
includes the capacity and the willingness to In addition, broad interests, a good general
take initiatives and risks as well as to main- education, responsible behaviour as well
tain composure under pressure. as fostering a balanced lifestyle are required
to hold high-level management positions.
_ Ability to motivate and to develop people,
addressing all those issues that allow others
to progress in their work and to develop
their capabilities.
11
General
Principles
The Nestlé Management and Leadership Principles
Nestlé is more people, product and brand Nestlé is conscious of its social
oriented than systems oriented. While responsibility, which is inherent in its
systems are necessary, they should never long-term orientation.
be an end in themselves.
Nestlé is as decentralised as possible,
Nestlé favours long-term successful busi- within the framework imposed by
ness development and endeavours to be fundamental policy and strategy decisions
a preferred Company for long-term oriented requiring increasing flexibility. Operational
shareholders. However, Nestlé does not efficiencies, as well as the group-wide need
lose sight of the necessity to improve short- for alignment and people development,
term results and remains conscious of the may also set limits to decentralisation.
need to generate a sound profit each year.
Nestlé is committed to the concept of
Nestlé seeks to earn consumers’ confidence continuous improvement of its activities,
and preference and to follow and anticipate thus avoiding more dramatic one-time
consumer trends, creating and responding changes as much as possible.
to demand for its products. Therefore Nestlé
is driven by an acute sense of performance,
adhering to and favouring the rules of free
competition within a clear legal framework.
13
Nestlé is in favour of and implements
Organisational pragmatically:
Commitment Principles.
15
The Nestlé Management
and Leadership Principles