August 3

SERVICE
LEVEL
AGREEME
NT.
---DRAFT---

201
3

BETWEEN__PARK GRANDEURA
RESIDENT WELFARE ASSOCIATION AND
BUSINESS PARK MAINTENANCE
SERVICES (PVT LTD) FARIDABAD.

Service level agreement between Park Grandeura

Resident Welfare Association and Business Park
Maintenance and Services(Pvt) Ltd. Faridabad
PREFACE

1. This service level agreement is a document which elaborates /clarifies

some of the clauses of original Park Grandeura Maintenance and Service
agreement which all of us have signed while taking possession.
2. It no way it replaces that because that is a document which is legal in
nature (may be one sided) and through which the details of
residents/owners of flats is maintained which may be required even when
RWA takes over.
3. Business Park Maintenance and Services(pvt) Ltd (here in referred to as
BPMS) has specified the Maintenance and Service scope in the above
referred document but has not indicated the Concise Purpose/Scope
of the services to be provided by maintenance agency and neither
indicated the performance measurement criteria for the services
nor service performance review procedure for meetings with the
RWA. It also does not mention the responsibility, accountability and
penalty bench mark for deficient service/non performance on its part but
mentions penalty of interest on the residents for late payment.
There are so many discrepancies in the agreement, as such to
define/clarify some clauses are modified with this agreement to run
services smoothly and avoid unnecessary disputes as per detail given
below
4. The clauses which have been elaborated/modified
i. Clause 2.
In this document we have tried to define the scope of some of the service
element at micro level, its measurement criteria, compensation in the
form of penalty for deficiency in performance and indemnity
requirements.
Clause
2.7
which
calls
for
insurance
of
Flats/society/Equipments not detailed as BPMS will be getting done in
consultation with RWA.
ii. Clause 1.7 says that BPMS shall maintain the said flat in good order and
condition and shall carry out all major and structural repairs. Internal
maintenance is also covered at 2.9. But these are not crystal clear. We
have clarified through this amendment that is binding on BPMS to carry
out the repair in side the flats also. The material cost, after warranty, can
be debited to the residents or resident may provide the material required.
iii. Clause 3.7 Maintenance charges have already been finalised by our
Finance team for 2013-14.
iv. Clause 6(a) : it is indicated that the responsibility of BPMS is
limited to supervision of agencies under taking the jobs but it
does not accept any legal liability from the act of omission,
negligence or default of agencies in providing maintenance
services. This aspect is not acceptable. Being controlling agency,
the BPMS, has to take the responsibility while entering into
contract with the outsource agencies shall take care of this.

We are putting indemnity clause in the agreement.

v. The recording: The data recording is an important activity for the
purpose of analyses and improvement. We have devised some of the
information required to be recorded and the probable formats for the
same. It is clearly mentioned that the BPMS can have its own formats for
recording but the information shall be in such a way which will help to
control the activities and improve the efficiency and fruitful for decision
making.
vi. As mentioned above that this document is only elaborating the
maintenance and service related requirements as such this
agreement does not absolves the developer ie BPTP/BPMS from
any liability, responsibility and accountability of not completing
the remaining facilities in the society. These have to be provided
as per the plan approved by DTCP Chandigarh Haryana and
maintenance of the same.

INDEX
Part I
Sl No

Activity
PREFACE
INDEX
Introduction
Parties to the agreement
Duration of Agreement
Purpose and Objectives of this agreement
Standard services
Approach
Maintenance categorisation
Problem Escalation
Service Level Reporting
Service Review Meetings
Payment terms And taxes
Interest for late payment
Quality of Service
Indemnification

1.
2.
3.
4.
4.1
5.
6.
7.
8.
9.
10.
11.
12.
13.
Part 2
1.
Services Schedule
1.1
Service elements

Page No
2
4
5.
5.
5.
5.
6.
6.
7.
7.
7.
7.
7.
7.
8.
8.
8.
8

4
1.2
1.2.1
1.2.2
1.2.3
.
1.2.4
.
1.2.5
.
1.2.6
1.2.7
1.2.8
1.2.9
1.2.1
0
1.2.1
1
1.2.1
2
1.2.1
3
1.2.1
4
Part 3.
1
2
3
4
5

Service requirements for elements

Uninterrupted 24*7 Electric power Supply
Drinking water Supply
The Maintenance of Flats
The Security of the society
The Lawns, horticulture and the children playing
facilities
The Up keep of Basement
The Lifts in towers
The House keeping of towers and surroundings.
The Fire fighting system
The Sewage system
Swimming Pool

9
9
10
11
11
12
13
14
14
15
16
18

The sanctuary community centre

Not drafted

The rain water Harvesting System

Not drafted

Mosquitoes, unwanted insect and rodent control

19

Data Recording formats for future reference and analyses.(for reference only)
Man Power details and expenses
20
Maintenance expenses and Consumable details
Maintenance Data for last 12 months
List of capital Equipments
Spares in Store

PART 1

1. Introduction

The developer BPTP and PGRWA wish to make Park Grandeura as a model society in the
Faridabad naharpar area so that others envoy its facilities, environment, safety and
cleanliness of Grandeura. For this the top priority for RWA and the

developer is to clearly orient the facilities and services towards

achieving the goal at a nominal maintenance cost having been
mutually worked out based on the data as listed in guidelines . This
can be achieved only when a well defined, functioning & measurable system for each
element exists and compliance is monitored on continuous basis .The presently no
mention of that in the agreement .No agreement is acceptable if it does not have the
performance measurement clause and the consequences of not complying for both
residents and bpms.
[Generally service provider would like to impose interest on late payment but does not
want to have penalty clause for its performance because
i.It might show how badly they are performing.
ii. It might show how little work is being done (per man per day)or how little
value they add for the residents.
Iii. They might be thinking that their process is so different that it is not easily
possible to measure its performance. If the concise purpose of service

element is defined it will give clue to the measurable

parameters.]
2. Parties to the agreement

5
2.1 Park Grandeura Resident Welfare Association Fraidabad henceforth referred to as
PGRWA and Business Park Maintenance Services Pvt Ltd Gurgaon, henceforth referred as
BPMS, whom the BPTP,the developer of this society has entrusted the task of maintaining
the infrastructure in the society , have entered in to an agreement for the type and
quality of services as required by the residents to have a nice ,safe and peaceful life.
3. Duration of Agreement
This agreement is for the services to be provided during 2013-14.
4. Purpose and Objectives of this agreement
Since all the residents have invested there hard earned in buying the flats in the park
grandeura for the sole purpose of living a good, peaceful, safe life and to provide good
environment and the sporting facilities to their children, RWA expects the bpms to
provide, maintain and make available the infrastructure and facilities to 24*7
and to their highest standard.

This agreement does not absolves the developer ie BPTP of not

completing the remaining facilities in the society. These have to
be provided as per the plan approved by DTCP Chandigarh
Haryana.
4.1 Standard services
To achieve our objective, we are documenting the service level schedules and the
measurement system for each element of the service. The guide lines given in schedule
are an essential tool in helping to understand the residents need and these have
mutually been agreed to by RWA and the BPMS.
4.1.1 The standard services to be delivered shall be in full compliance and of the required
quality as listed and described in the services schedule so as to achieve the above
objective.
5. Approach
The ability to demonstrate that all the objectives can be achieved will
primarily be depending on the responsiveness and reliability of the service
provider. Co operation based on partnership is indispensable for ensuring that
the Park Grandeura retains its brand image not only in terms of a very good residential
society but also a trend setter for relations between residents and service provider.
5.1 In order to fully satisfy the listed objectives, the each element of service has to
be provided through a controlled process, whose capabilities are known and
which can meet the minimum requirement as defined in the requirements for
each element.

6. Maintenance/Service performance categorisation

The maintenance work is broadly categorised in to two parts namely Responsive and
Cyclical and the performance as normally acceptable, major non performance and critical
non performance.
6.1 Responsive: Repairs and maintenance work that is normally informed by the
owners.

6.2 Cyclical: Periodic work which is carried out at by service provider at agreed
intervals and which usually involves inspection, servicing or cleaning.
BPMS will carry out a programme of cyclical maintenance to ensure that
appliances and machinery are maintained to a safe operating standard and
that buildings and their surrounding environment are maintained to a high
standard to maximise their useful life.
The programme will involve
-- Inspection, servicing and cleaning of elements of buildings and the surrounding areas
--- Appliances and machinery will be serviced at least in accordance with the
manufacturers guide lines
NOTE:
1. The BPMS shall maintain the list of capital equipments with details of

6
manufacturer, model, date of procurement the periodical maintenance
schedule reference and the record of the same).
2. The bpms will maintain data in the formats appended at Annexure1 to this
document or any other way.
3. BPMS has obtained the SAP as such recording of all maintenance activities
to be computerised for the quick review of status of service and even
reporting, on web, the maintenance needs by the residents.
7. Problem Escalation-- To ensure that the RWA receives senior management attention on
unresolved issues, the unresolved problems are notified to the bpms operational and management
personnel on a priority basis dependent upon the severity of the problem. There are five levels of
Problem Priorities.
Problem
Priority

Status

Impact

BPMS
point

Priority 1

Mission critical

Serious financial impact

Priority 2

Extremely urgent

Significant
impact

financial

Priority 3

Urgent

Medium
impact

financial

Priority 4

Medium priority

Minimal
impact

financial

Priority 5

Low Priority

No financial impact

escalation

To whom the problem is to be escalated in BPMS is to be decided

in discussion with bpms.
The role of executives of BPMS stationed at Grandeura to be
defined.
8. Service Level Reporting:Reports on actual service levels achieved will be provided to the RWA on
a monthly basis. This will cover each service component delivered and the
performance achieved compared with target. These reports are to be
provided to the RWA within ten working days after the end of each month.
The reports required in support of this Agreement are to be in line with the
objective of each service element.
9. Service Review Meetings
Service Review meetings will be held on quarterly basis at the BPMS office. The issues
to be covered will include (as applicable):
---Service performance levels
---Support performance levels
--Installation performance
--Equipment issues
--System issues
--Compensation issues
--Administrative Issues
--Security Issues
--Changes proposed
10. Payment terms And taxes
The BPMS will raise the bills as specified in main agreement and residents will pay their
bills timely. PGRWA will help BPMS in this activity
11. Interest for late payment by residents.

7
Interest on late payment as per the original agreement/as finalised between PGRWA and
BPMS.

Quality of Service/ Penalty for poor service on BPMS

Penalty
12.

The BPMS shall warrant that the Services will be performed in a

professional and workmanlike manner consistent with industry standards
reasonably applicable to such services. If the RWA considers that a breach
of this warranty has occurred and notifies the BPMS in writing stating the
nature of the breach, then the BPMS will be required to urgently correct
any affected services in order that they comply with the warranty.
Benchmark Penalty Value
Performance wise---For Major non performance---1000/ per non conformance
conformance.

----For Critical non performance--- 10,000/ per non

13. Indemnification
If, as a result of the BPMS negligence, the residents suffer injury or property
damage, the BPMS will reimburse the resident for that portion of any damages
for which it is found to be liable.

PART 2
1.

Services Schedule
1.1 Service elements
1.1.1Unintrupted 24*7 Electric power Supply
1.1.2 Drinking water Supply
1.1.3 The Maintenance of Flats
1.1.4 . The Security of the society
1.1.5 The Lawns, horticulture and the children playing facilities.
1.1.6. The Upkeep of Basement
1.1.7. The Lifts operation in towers
1.1.8. The House keeping of towers
1.1.9. The Fire fighting system
1.1.10. The sewage system.
1.1.11. Swimming Pool
1.1.12. Community centre- The sanctuary
1.1.13 The rain water harvesting system
1.1.14 Cost recording for each of the elements
1.1.15 insect and rodent infestation

1. Requirements for Electrical functions& the

Seriousness categorisation
Objective: To provide uninterrupted & stabilised power supply,
well lit towers, boundary walls and external open places.
Responsive maintenance

Uninterrupted power supply on 24*7 bases. If the DHBVN goes off the DG
supply should switch on with in 60 Seconds.(Repeated failure will be a Major
non performance )
When DHBVN power is available DG sets normally should not run however in
case of any fault in the system the the power should be switched on to DHBVN
within 2-4 hrs. If this happens on more then one occasion in amonth it will be
considered Critical non performance.
All Peripheral lights shall be operational. The replacement of lamps will be
recorded pole wise to analyse at every quarter for any abnormality.(delay of 2-3

days in replacement will be acceptable time however non recording of pole/place

will be a major non performance)
All wired connections and cable joints in the outer areas shall be properly
made and these shall be protected from inadvertently breakage and safety of
residents. To be attended immediately on observation/reporting and
completed on same day. Repeated faults in any joint shall be analysed by
supervisor.(Loose connection in open /improperly insulated joints will be
a major non performance)
The basement lightings shall be in working order and there operation shall be
clubbed in to small groups in such a way that if need comes alternate groups can
be switched off without compromising with the illumination.( Replacement with
in 2-3 days will be acceptable time)
Tower lighting shall be in working conditions and also to be clubbed in to two
groups of alternate points to switch off in case need is there.(Replacement time
2-3 days)
The Air conditioners in the tower lobbies shall be in functional condition and
there filters shall be cleaned fortnightly.(continuous non operation for 15
days will be the major non performance)
Electrical MaintenanceInside the Flats should be attended and fault
rectified with in a day in normal circumstances and with in 2hrs for
urgent requirements. Almost all geysers are in warranty period as such
maintenance shall be looked after by service provider.
All electrical work to be done by trained electricians.
( The service provider shall keep minimum spares as may be considered
adequate for providing the service)

Cyclic Maintenance

The DG sets servicing, for both alternators and engines, is to be performed

as per the suppliers manual by approved source and a record of the same to be
maintained.(Non compliance will be a major non performance )

Safety: For running of DG sets diesel is to be stored and for this a certificate
from Directorate of explosive for its safety is a must. We have to ensure the
availability of the same as well as proper storage with suitable fire fighting
equipments particularly in basement which most probably may not be in the
specified area.(Non compliance will be a CRITICAL conformance and
matter will be reported to all authorities)

Record: A proper log book indicating the running as well as under maintenance
periods of DG sets.
Transformer and LT panel servicing as per the suppliers manual and record to
be maintained.(non compliance will be a major non performance)
Lifts: Covered under separate element.
Lightening Arrester to be checked on all towers. Non availability will be
considerd as critical non performance.
(It is proposed that the power unit metering for common facilities may be done
separately preferably tower wise, bpms office, lighting in the society and for
other installations to have an idea of consumption)

Man power requirement: The service provider has to work out the
manpower and their qualification/experience need to meet the SLA requirements.
2. Requirements for Plumbing &
Drinking Water
supply Quality
Objective: To provide a clean drinking water and dry/drip proof
environment in side the flats/open areas hiring trained and
experienced plumbers.
Responsive maintenance :
1.After warranty period, any spare required will be either debited to resident
account/provided by the resident.

9
2. The service provider should keep 5% of the plumbing spares for urgent fault
rectification
Observation/problem
Max Time to correct the fault
Category
communicated
Blocked or leaking foul 12Hrs
Minor, if performed with in
drains, soil stacks, or
same day. Up gradation to
toilets
major if becomes +1 and
critical beyond that
Blocked sink, bath or
12Hrs
-------Do----drain
Loss of water supply
12Hrs
------Do----Significant leaks or
12Hrs
-------Do----ooding from water
pipes,
tanks or cisterns
Toilet not ushing
Partial loss of water
supply
Pipe lines in common
areas-Drips /leakages

24 Hrs
36 Hrs
12hrs

------Do-----Major if exceeds 2 days

----------Do--------

Cyclic Maintenance

Water Reservoir: Checking of proper placement of Cover --- Daily basis

Cleaning of reservoir: Thrice in a year with antibacterial treatment and
disinfection
Over head tanks :I. Checking proper placement of Cover-----------Fortnighly
Ii. Checking the over flow gauge /alarm device Monthly
iii. Cleaning of tanks antibacterial treatment &
disinfection--Quarterly
Water Quality---as per the regulatory authority norms---------- in accriditated
laboratory
-----------Quarterly
Pumps/Motors/ValvesCheck for Pressure, current, noise and shaking.-----Monthly
Lube, shaft bearing and outer appearance, cleanliness.

Man Power requirements

3. Requirements for the maintenance of ats (inside and
out side) :
Responsive maintenance
i. The interior (walls etc) of the flats will be maintained by flat owners.
ii The plumbing, drainage system, electrical wiring and fittings, etc shall be maintained
by bpms. The details of services and the normal acceptable time schedule for plumbing,
electrical, complaints the details are given below (also above at 1 and 2)
iii. Loss of electric power, Unsafe power or lighting socket, or electrical fitting s-----with in
12 Hrs
iv. partial loss of power------with in 36 Hrs.
v. Insecure external window, door or lock----with in 12 Hrs.
vi. The exterior of the building is to be repaired and weather coat applied------with in fort
night/month.

Cyclic Maintenance:

The exterior of the buildings are to be weather coated as per the frequency mutually
agreed with RWA/3 years.
-------------------------------------------------------------------------------------------------------------------------------------

4. Requirements for for security of the society

Objective: To provide safety and tension free environment to the residents.

The safety to the residents is to be ensured by adopting two prong strategies.

i.The security agency deployed by bpms should have a valid license to operate

10
as security agency.
ii.RWA will like to get the details of guard deployed and the data on their
credential verification.
iii.

Preventive security

Preventing strangers from entering the premises through boundary walls.

---For this the height of boundary walls to be increased/installing barbed wires to
make the forceful entry difficult.
Preventing entry of strangers through the exit stairs of basement in to the
basement and then with the lifts to towers. For this the basement exit
stairs to have doors which will open from inside only.
Preventing entry of unauthorised visitors &cars without stickers from main gates.
- For this the installation of intercom is the long term solution. Provisionally the
guards should be provided the mobile phone numbers of the residents and guard
should contact the resident through visitors mobile. On cars a temporary
stickers/marking with a marker pen visitor/date can be done and while going
out guard to remove it.
Monitoring entry of visitors in the towers as is being done.

iv. Detective Security:

CCTV cameras at the strategic locations. The storage capacity to be at least 15-20
days.- The recordings, at least of gates entries, should be viewed by a team
consisting bpms & RWA reps to assess any suspicious activity.
Guards shall be patrolling along boundary wall positioned at the strategic points.
Vigil at the Entry to basement and inside the basement, particularly at the dark
corners.
The guard should be the provided the torch and whistle and a baton.
The entry of persons working in side the complex should be controlled, they
should be issued the temp I card and they must wear it clearly displaying their
identity.If any body not displaying, should be asked to leave the premises.
Note: security is an activity which requires co operation of both residents and security
agency to make it really effective.

v. Guards requirement:
5. Requirements for lawns, horticulture and the
children playing facilities
Objective: The well designed and maintained lawns, gardens, Common spaces, water
bodies, path ways, childrens playing facilities etc make the places more enjoyable to live in.

Responsive maintenance: Almost all requirements of maintaining lawn and horticulture

are of responsive in nature to the plants need.

11
Sl
no

Sub element

Description

Periodicity/Checks

1.

Turfing & Lawn

Care

i. weekly
ii. weekly during the season/15
days
iii. quarterly/ as required basis
iv Regular. Use of sprinklers
through out the lawns

2.

Weeding &
Turning of flower
Beds

3.

Tree & Hedge

Cutting

I weeds and moss are

kept to a minimum.
ii. Mowing
iii. Maintain and enhances
healthy nutrient rich soil.
iv. Use of water-wise
garden techniques to
conserve water and man
power.
.
I. Weeding removal
and turning
of bed soil.
ii. Plantation of
Seasonal flowers
Regular pruning keeps the
plants controlled and tidy

4.

Garden Planning,
Planting of Trees
& Shrubs

Initially And
subsequently according
to the situation

yearly

5.

Patios, Pathway &

Fencing

6.

Garden Rubbish
Clearance
Path ways
Pressure washing

8.

i. weekly
ii. according to the season

fortnightly

Path way cleaning daily

Fencing checking weekly
To maintain
cleanliness
To maintain the path
way clean

daily
Fortnightly.

Cyclic Maintenance:

The maintenance requirement of children playing

facilities is basically of cyclic in nature. The details of check are:
Sl No
Device
Check point
1.
Swings
i. Check the links of the chains for wear and the
security of the fixings at the top and seat ends.
ii. Check seats for wear or damage
iii. Check frame welds and base mounts for security.
2.

Free Standing Slides

i. Ensure all steps are securely in place and

undamaged.
ii. Check that handrails and guardrails are smooth,
undamaged and securely in place.
iii. Ensure the sides are smooth and undamaged.

3.

See-Saws and Other

Rocker Play

i. Check that it moves easily and quietly.

Ii. Check the condition and secure fixing of the plank,
footboards, seats, handgrips
iii. Ensure the structure is securely fixed to the base.
iv. No projecting sharp edges.

Manpower requirement:
-----------------------------------------------------------------------------------------------------------------------------

12
------------------------------------------------------------------------------------------------------------------------------------------------------------------------

6. Requirements for the Up keep of Basement

Objective: The upkeep of the basement is an important activity from
structural strength point of view and daily use by residents for car parking.

Responsive maintenance:

i. The cleaning of floors

On daily basis
Cyclic Maintenance:
i. Marking of parking and exit linesHalf yearly
ii. Leakage from the joints
Joints at the top to be maintained leak
proof to prevent seepage/leakage.
iii. The joints on the top surface to be regularly monitored and filled with
bituminous/ any other chemical compound to prevent seepage.

7. Requirements for Lifts in towers

Objective: The reliable operation of lifts is an important requirement for
the safety of residents as such the maintenance of lift is very important
activity.

Responsive maintenance:
i.The safe operation of lifts is an essential requirement. The guards on duty at towers
should be well trained for the operations of lifts.
ii. The electrician should be able to attend the preliminary fault in operation. A company
trained technician shall be available in the campus.
iii. The lift telephones should be in working condition and available with guard.
iv. Lift should have the battery operated light.

Cyclic Maintenance:

i. Most of the maintenance activity is of cyclic in nature and which can be

carried out by the OEM.BPMS has to enter in to contract with OEM and
ensure the servicing.
ii. The BPMS should store fast moving spares and also standby electronic
cards for quick repair.
iii. This, being safety equipment, is verified by the govt agencies. The
BPMS has to ensure the compliance and certificate pasted in the lifts for
residents information.
Manpower requirement: No additional man power for this.

8. Requirements for House keeping of towers and

surroundings
Objective: Cleanliness of the entrance, lobbies, stair case gives a pleasant feeling
to residents as such it is as important an activity as any other one.

Responsive maintenance:
Most of these activities are of responsive maintenanceThe surroundings, entrance
to towers, lobbies and stairs, both main and fire exit, are to be cleaned every day with
the help of disinfectant surface cleaner.
The entrance door
and upper floor window glasses to be cleaned every day.

Cyclic Maintenance:

The path ways in the lawn should be cleaned by washing once in a week.

Manpower requirement:

13

9. The Requirements Fire fighting system

Objective: The fire fighting preparedness is one of the very important
activities in the group housing societies and the basement car parking.

Responsive maintenance:
i. The BPMS to make a formal instruction manual on fire fighting indicating all
aspects of fires, fire prevention and fire fighting. This manual shall inform about fire
fighting system to be used, location of fire fighting equipments & fire hydrants operation
of fire hydrant systems, Dos and Donts in case of fire, precautions to be taken before
release of carbon di oxide and after release of carbon di oxide etc.
ii. BPMS and RWA should join hands in making a fire fighting team consisting of
persons from security, house keeping with a designated supervisor and a representative
of RWA who will coordinate with regulatory agencies and monitor training drills.

Cyclic Maintenance:
i. Safety: For running of DG sets diesel is to be stored and for this a certificate from
Directorate of explosive for its safety is a must. We have to ensure the availability
of the same as well as proper storage with suitable fire fighting equipments particularly
in basement which most probably may not be in the specified area.
ii. The condition and operation of valves of hydrant system should be checked.
Half yearly.
iii. The fire extinguishers should have clearly marked shelf life.
iv. In the basement the number of fire buckets required to be increased to fight localised
fires.Every time one can not operate the hydrant system.

Manpower requirement: No additional man power required

-------------------------------------------------------------------------------------------------------------------------------------

10. Sewage system/STP

Note:
1. What is the sewage plant handling capacity?
2. The plant manufacturers provide the standard operating procedure and from that
we have to find out the

SOP and preventive maintenance requirements.

Developing and maintaining an operational Log
Trained mechanics and technicians to execute the PM
program
AMC contractor
Training of operators in the SOP

3. Requirements Daily Operations of Sewage Pumping station & Sewage

Treatment Plant
The service provider shall carry out all facility operation and waste water disposal
operations indicated below; in accordance with Good Operating Practices, as set out
by the supplier. The Facility operation and waste water disposal operations shall
include, but not be limited to the following.
Operating Sewage Pumping Station and Treatment Plant to maintain the quality of
treated sewage within the standards prescribed by regulatory authorities, operate
electrical equipment during power failures by operating generators, treat incoming
sewage at prescribed standards through optimal dosing.
Carrying out daily cleaning of grit channels and removal of screenings and disposal
of floating matter in grit dewatered sludge out of premises.
Carrying out continuous flow measurements of treated & untreated sewage and

14
recording the
Collecting samples of influent and effluent and analysing them daily/weekly to
determine the quality of sewage and performance of the treatment plant .
4. Pumping Station :
De-silting of wet well at least twice a year and disposing silt.
Replacing damaged pipes, fittings and valves.
Replacing damaged level indicator
Replacing ladders and
Waterproofing of leaking roof / dry well.
3. Pumping Machinery and Treatment Plant Equipment
Dewatering and de-silting of sludge sump, chlorination tank, chemical dosing
tanks at least twice a year as per approved programs and disposal of silt.

Ensuring the safety of the persons working on STP and property.

1. Man Power details and expenses
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11. The Swimming Pool

There are daily and weekly checks to be performed on the pool/pool water.
1.Two to three times a week Checks.
i..Empty skimmer and pump basket (may require more frequent cleaning)
ii. .Vacuum the pool two to three times a week, . Brush the sides and bottom of the pool,even if we
have an automatic pool cleaner as this will loosen dirt and other particles that may have adhered to
pool finish.
2.Weekly checks
i. Remove any large accumulation of debris on the bottom with a leaf scoop.
ii. Feed the pool with chlorine or other sanitizer to satisfy its requirements either manually or
automatically.
iii.Test and adjust pH

14. Mosquitoes, unwanted insects and rodent control.

Objective: To maintain a healthy environment in side the society and prevent
the spread of decease.
Responsive:
i. To prevent the spread of mosquitoes, insects and rodent the residents as
well as BPMS have to be equally responsive.
ii. The bushes and shrubs are the ideal place for insects and rodent. With the
food stuffs from kitchen it gives a boost to them. Unfortunately in Park
Grandeura the place in front of the ground floor kitchen is full of bushes and
shrubs thus providing the ideal hide out for rodents and insects. Other spaces
have only lawn. RWA to review this.
ii. The residents to ensure that the places in their balconies or spaces(in
Groud floors)in front of balconies are kept cleaned and no water logging in the
flower pots etc.
iii. All garbage from the lawn and other places to be removed Daily/alternate
day.
Cyclic:
i. The fogging of the compound to be carried out weekly particularly during

15

mosquitoes breeding season and fort nightly in other season.

ii. The bushes and shrubs to be cut and dressed weekly.
iii. All rodent holes, particularly in front of the flat balconies, may be plugged
with peppermint oil rags/sprayed with pepper to make the rodent run away.
iv. The LT ducts particularly the first floor one may be plugged to prevent the
rodent to go up. (You will be surprised rodents reached up to 14 th floor)

Sl
No

PART 3
Format-1 Man Power Details and Expenses
Type Of Manpower
Number
Salary Expenses
Cumulative
Available

1.
2.

Managerial Cadre
Supervisory Staff
i. Administrative
ii. Technical

3.

Operating Personnels
i. Electrician- on DG
set/Control Room
ii. Electricians on day to
day maintenance
iii. Plumbers
iv. Carpenters /upvs
fitters
v. House Keeping
vi. Gardening
vii Any Other cadre

4.

Security Staff
i. Supervisors
ii. Other personnels
iii. Bouncers

5.

Staff in club

Sl
No
1.

Format 2. Maintenance expenses and Consumable details

Units/Quantit Value
Cumulative
y
Value
I. Metered Units
--Common areas-Outer
--Common Areas-towers
ii. Fuel & Oil for DGs
iii Preventive maint.
expenditure for
DGs/Transf/Penals etc
iv. Consumables for common
areas-outer *
v. consumables towers*
vi Consumables in ats *
vii outsourced expenditure
* Details of top 5 items for
future reference and control.

Activity

16
2.

Plumbing
I. Consumable for common
areas---outer*
ii. Consumables for common
areastowers*
iii. consumables for ats*
iv. Preventive maintenance
expenditure on water supply
and sewage plant
v. Out sourced expenditure
* Details of top 5 items for
future reference and control.

3.

Office and Misc expenditure

I. Tours and travels
ii Stationery.
iii. Misc items
iv. On Pantry
v .Petrol/transportation
vi Photo copier
vii misc

4.

House keeping
I. Consumables

5.

Gardening
i. Consumables
Security
I. Capital Expenditure
ii. Routine expenditure if any

6.

7.
8.
9

Sl
No

Up keeping of building
--Painting
--Exterior upkeeping
Club maintenance
i. Routine Expenditure
ii Capital Expenditure.
Misc /other heads
Format 3. Maintenance Data for last 12 months
Area of Complaint
Common
For Flats
Total complaints
area

1,
2.
3.

Electrical
Plumbing
Carpenter /upvc

4.

Tower Lifts

5.

Others

Sl
No

Format 4. List of capital Equipments

Area/Equipment detail
Make and
Quantity
model &
rating

Present
Status

Availability
of log Book

17
1

Electrical
i. DG set
ii. DG set
iii DG set
Transformers
Control panels
Motors
Etc

2.

Water Supply and

Sewerage plant
-Pumps
-Motors
-Tube Wells fittings
Etc

Office equipments
-Photocopier
-Computers
-Server System
-Monitors
-Television sets
Others

4.

Security
-CVCs
-Hand Held radio sets
-others

5.

Gardening
- Motorised Lawn movers
-Other lawn movers
-

6.
Tower Lifts
7
Club /Swimming pool
Format 5. Spares in Store