ADMINISTRATION PLAN

1) Introduction
Renaissance Hotel is under the Marriott hold the vision that to be the global hospitality
leader. That vision has been proven through the development 3000 of the Marriott JW Hotel
Beijing in December 2007. Experience the rich Malay culture at Renaissance Kota Bharu Hotel,
the citys only five star international class hotel with premier convention and wedding venue.
Conveniently located in the heart of Kota Bharus commercial and shopping district and also
close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation
rooms and suites provide world class service and facilities including High Speed Internet, 2
Executive Floors with dedicated Club Lounge, Business Centre, wireless meeting rooms with
Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings, and
most extravagant weedings. The Renaissance afaitness Centre is Kota Bharus largest
gymnasium equipped with latest fitness equipment, steam rooms, sauna, Jacuzzi and an outdoor
swimming pool.

No
.
1)

Infrastructure
Facilities

2)

Sport and Recreation

3)

Parking

Types of Infrastructure
- smoking area
- shop
- coffee shop
- facilities for disabled guests
- meeting facilities
- room service
- elevator
- front desk 24 hours
- transfer from airport
- doorman
- service in room 24 hours
- laundry service
- safety deposit boxes
- business center
- restaurant
- salon
- shuttle service
- newsstand
- exclusive floor
- exchange
- wifi in public area
- steam room
- squash courts
- tennis courts
- swimming pool for kids
- outdoor pool
- fitness center
- sauna
- spa
- hot tub
- valet parking
- car park

2) Organization Chart

EXECUTIVE COMMITTEE

DEPARTMENT HEAD A

3) LIST OFF ADMINISTRATIVE PERSONAL

Committee and Position
No
.
1)

Name

Position

Izudin Merican

General Manager

2)

Fadzil Ibrahim

Director of Sales and

Marketing

3)

Mujeeburahiman

Director of Finance

4)

Roslina Mat Nor

Director of Human Resource

5)

Chef Othman Baker

Executive Chef

Task
- Any executive who has overall
responsibility for managing both
revenue and cost elements of the
companys income statement,
known as profit and loss
responsibility.
- Responsible for establishing
and directing the marketing and
sales activities of an organization
including advertising and public
relations.
- Responsible for providing
financial advice and support to
clients to enable them to make
sound business decisions.
- A function in organizations
designed to maximize employee
performance in service of their
employers strategic objectives.
- Responsible for all of the daily
operations of the kitchen that
mus maintain control of the
kitchen and the people who work
there so that the food that leaves
the kitchen meets the
requirements.

Committee and Position

No
.
1)

Name

Position

Md Ariff

Lost Prevention Manager

2)

Dwi Utari

Front Office Manager

Task
- Protects company assets and
Improves profitability by
developing and implementing
security and safety programs for
employees and customers.
- Directly supervises all front
office personnel and ensures

3)

Khasran Hussin

Executive Housekeeper

4)

Koo Jit Teng

Chief Engineer

5)

Brenda Lee

Assistance Financial
Controller

proper completion of all front

office duties also directs and
coordinates the activities of the
front desk, reservations, guest
services, and telephone areas.
- Prepare monthly reports and
budget for front office
department.
- Responsible for the
management and operation of the
housekeeping department.
- Manage the maintenance staff
and ensure that hotel facilities
and systems operate properly.
- Assigned to maintain the
financial records of a company
accurately that works within the
finance department in a
supportive role to effectively
manage financial transactions
and budgetary parameters.

4) SCHEDULE OF TASK AND RESPONSIBILITIES

5) SCHEDULE OF REMUNERATION INCLUSIVE OF EPF AND SOCSO CONTRIBUTION
6) LIST OF OFFICE EQUIPMENT AND SUPPLIES
Employees Provident Fund is a compulsory savings scheme in Malaysia. Its primary aim is to
provide a measure of security for old age retirement to its member. It so provides supplementarty
benefit to members to utilize part of their savings for house ownership and other withdrawal
schemes. Socso is the abbreviation for social security organization. It is commonly know in the
malay term as PERKESO .
Based on our research, renaissance hotel provide socso the their 260 employee .
Perkhidmatan penghantaran pulang dan balik bekerja disediakan oleh pihak hotel dengan van.
Selain itu, tempat rahat dan solat disediakan oleh hotel kepada pekerja bagi memenuhi
keselesaan. Bantuan kemalangan turut disediakan kepada pekerja jika berlaku sebarang
kemalangan dan menyebabkan kecacatan. Jika berlaku kematian kepada pekerja, pihak hotel
akan memberi bantuan kepada keluarga tersebut dan menawarkan peluang pekerjaan kepada
anak, isteri atau suami si mati.

7) OFFICE LAYOUT PLAN