Professional Documents
Culture Documents
Collaborates and manages vendors that supply solutions to enhance the company's
product(s)
In this instance, the more traditional IT role is undertaken by a CTO, who is an expert in
delivering technology and this "is where the majority of current CIOs have come from and
still are". The true CIO, on the other hand, is "really a specialist in the application of
technology to the business, especially in the context of business processes and improving
their efficiency".
The latter often - but not always - has no IT degree, but is instead likely to possess an MBA,
although they have generally done at least a stint in IT, sometimes as a result of having been
involved in a large project with a significant technology component.
A common reason for bringing in such a non-technical person from the business side,
meanwhile, is because the relationship between IT and the business has become strained, and
so the goal is to have the CIO act as a bridge between the two.
NEW SYSTEM
He chose a vendor that implemented and integrated three systems namely
SAP, Cistech and Care2x systems. The Care2x system runs the clinic and
laboratory/diagnostic modules. Each patient is allocated a unique auto-generated
visit number with which billing will be based on for all the points of sale. SAP
handles mainly the back office, which includes Finance and Administration.
Cistech is used at the point of sale (Pharmacy) and does almost the same thing
with SAP except that it has features like printing of labels, plus more costeffective user licenses.
ISSUES NOTED