LESSON

Name of the Teacher

Name of the School
Subject
Unit
Topic

: Rekha Krishna R.
: Govt. Girls HSS, Haripad
: Business Studies
: Directing
: Communication

Content Outline

Formal and Informal Communication

Standard
Strength
Age
Duration
Date

: XII
: /59
: 17years
: 45 minutes
: /10/2015

Content Analysis
Terms
Facts

Concept

Formal Communication, Communication Network, Wheel pattern, Y pattern, Chain pattern, Circle
pattern, All channel patterns, Informal communication, Grapevine Network.
In formal organization, official communication along the chain of command is called formal
communication.
This communication takes place between a superior and subordinate, subordinate and superior
and among that person in same level.
Vertical communication flows either upwards or downwards through formal chain of command.
The pattern of exchange of information by members of a work group is known as communication
network.
Wheel pattern, communication flows from a person at the centre to all other members of the
group..
In Y pattern, some persons are closer to the person at the centre and can communicate.
In chain pattern, the persons at the end of the chain can communicate.
Circle pattern permits each person in the group to communicate with one another.
In all channel pattern, all members of the group can communicate with one another.
Informal communication is based informal relationship between the members of the organization
Official communication along the chain of command is called formal communication
Informal communication is based on informal relationship between the members of the
organization.

Curricular objectives
To develop an idea about the term Communication and enable them to classifies as formal and
informal communication and evaluate its various network channel in the both formal and informal
communication in an organization through Brain storming, Group Discussion, General Discussion and
enable students to prepare note based on it.
Pre- requisites

Learner should have an idea about communication as an element of directing function.

Learning materials

Learning strategy

Usual class room aids like blackboard and chalk.

Chart showing the types of communication
Activity sheet.

Brain storming
Group Discussion
General Discussion

CLASS ROOM INTERACTION PROCEDURE/ACTIVITY

PUPILS RESPONSE

PHASE I : INTRODUCTORY PHASE

Activity (General Discussion)
Students listen to the two situations carefully.
After the usual class practices, teacher starts the class by narrating two situation containing the
official conversation between General manager and sales manager, then the sales manager
contact marketing executive for the purpose of conducting marketing executives review
meeting. And showing another video between sales executive to purchase manager for the
purpose of invite him for the movie then purchase manger contacts the Accounts executive for
invite for the same.
Teacher gives the following questions for initiating the discussion.
Lead points
What is the difference in these two situations?
Is there any need for informal communication in the organization?
Explain how the formal communication flows?
Explain the flow of communication in second step?

From the above discussion learner arrive at conclusion that In an organization both the
formal and informal communication is used for exchange facts.

Students actively respond about the lead points.

Students derived to the conclusion.

Concept to be consolidated (PPT)

PHASE II: DEVELOPMENTAL PHASE

Activity I : (General Discussion)
General discussion through presentation of slide, which shows two types of communication
network.

Students are actively participated in the group

discussion.

Figure 1

Figure 2

Based on this slide teacher ask following lead questions :

Lead points
How this two communication differ from one another?
What are the natures of the both networks?
How its differ from one another?
Concepts to be consolidated (PPT)

Activity: 2 (Group Discussion)

Teacher divides the class into five groups and gives activity sheets to each group.
Teacher says that each group has a sheet containing a network pattern of communication. Based Students are actively participated in the group
on that each group member discuss the nature and flow of communication. And also give any discussion.
name suit for those communication networks according to its shape.
Teacher analyzes the points of each group. Based on the activity, the learner arrives at a
conclusion that the formal communication has various type of network pattern.
Concept to be consolidated

Activity 3: (Group Discussion)

Teacher divides the class into five groups and asks each group create an informal network
pattern according to already explained situation in the video. Based on that each group member
discuss the nature and flow of communication.
Teacher analyzes the points of each group. Based on the activity, the learner arrives at a
conclusion that the informal communication has various type of network pattern.
CONCEPT TO BE CONSOLIDATED

Students are actively participated in the group

discussion.

PHASE III : CONCLUDING PHASE

Teacher exhibit a chart showing the five types of communication network and its
pictorial representation.
Review Questions
What you mean by formal communication?
What you mean by wheel pattern communication network, and how it is flow?
What you mean by informal communication?
Follow up Activity
Teacher said the students prepare note on formal and informal communication in an
organization and also shows the pictorial representation of communication network with
example for each pattern.

Students answer to the questions correctly