Dear Manager,

The undersigned students are conducting a research entitled Receivable

Management of Selected Credit Cooperatives in Legazpi City as part of their
requirements in BS Accountancy in BUCBEM.
Your credit cooperative is chosen to be part of the study. With this, kindly allow us to
conduct a random sampling survey to your chosen employees. They will serve as
participants for this study.
Thank you very much and God bless.
Sincerely,
BRYAN A. MATA
CARLO M. CAETA
TOMICHI H. CABILLES
Researchers

Questionnaire /Checklist for Loan Officers/Manager

Name of Cooperative :
__________________________________________________________
Address

: __________________________________________________________

Personal Background:
Name
________

: ____________________________________________

Gender
_________

:[

] Male

Position

:[

] Loan Officer

[
[

Age:

] Female Years in Service:

] Manager

I.RECEIVABLE MANAGEMENT PRACTICES OF THE CREDIT COOPERATIVES.

Below are the receivable management practices used by your cooperative in
relation to account and aging receivable transaction. Kindly check the
number which fit your understanding using the following rating scale:
5 Always practiced
4 Often practiced
3 Moderately practiced
2 Seldom practiced
1 Never practiced
Scale
(A.)COLLECTION OF RECEIVABLES
5
4
3
2
1. Has a lenient credit policy.

2. Part of the marketing strategy to its customer is

to have a long credit period to the lesser.
3. Reserve right to charge interest on late
payments.
4. Implement discounts on early payments.
5. Call client two days before their due date.
6. Train all appropriate staff on collection-related
policies and procedures.
7. Hire competent employees based on their
educational attainment and experience.
8. Hire employees based on the references of
their friends and colleagues.
9. Has a solid credit policy that encompass the
credit terms given to customers.
10. Has different policy with regards to customers
who did not pay what they have bought on credit.
11. Others: pls. specify __________________

(B.)AGING RECEIVABLES
1. Prepare and use monthly aging report.
2. Contact the debtor within 30 days of the due

Scale
3

date.
3. Contact the debtor through phone and other
means of communication.
4. Prepare and send past due collection letters
and statements with interest and penalty
charges.
5. If still unpaid, the next step is the process of
refuting the bill.
6. Enter into data sharing agreements.
7. Take legal actions.
8. Others: (please specify)

II. LEVEL OF EFFECTIVENESS OF THE PRACTICES OF THE CREDIT

COOPERATIVES.
Please check the number which corresponds to your practices using the scale
below:
5-Very effective
4-Satisfactory effective
3-Effective
2-Less effective
1-Not effective
CREDIT COOPERATIVES PRACTICES
5
1. Credit will not be extended to patrons with
delinquent accounts.
2. Has developed a procedural manual on
collecting payment.
3. Establish a reasonable caseload.
4. Stress the importance of documenting all
action. Thus, documentation should be clear,
complete, and accessible and retained.
5. Establish and monitor accounts receivable
performance goals.
6. Consider offering a variety of payment
options.
7. Has a credit investigation before allowing the

Scale
3

member/s to have credit.

8. Others: Specify
III. FACTORS THAT CONTRIBUTE TO THE LEVEL OF EFFECTIVENESS. Below are
factors that may affect the effectiveness of credit policies. Identify those that
are effective or not by checking the corresponding box.
Factors

Effectiv

Not

Effective

1. Staff are highly trained and with previous experience

as to credit-policies.
2. Proper documentation of the detail of every client.
3. Properly monitored accounts receivable.
4. Properly oriented of the procedure of credit and
payment.
5. Has a solid credit policy system both on credit up to
payment.

IV.RECOMMENDATIONS THAT CAN BE MADE TO IMPROVE THE RECEIVABLE

MANAGEMENT PRACTICES. Please check what is applicable to the
cooperative.
[
] Credit Committee members that ensure and supervise over all
loans to its
members.
[
] Provide their members with credit with acceptable terms to
ensure the continuity of operations
[

] Establish effective internal control over account receivable.

] Centralize account receivable functions as appropriate.

] Follow records retention schedules for account receivable.

] Others ____________________________________________________
___________________________________________________________

___________________________________________________________