1.

Dhhjdkbhdhs 0132 xnxa Yes. The bank is required to inform the borrower of changes in
interest rates on their loan products and changes in the base / reference rate to which the floating
rate of interest is linked
2. The bank will inform the borrower whether he / she can have the option to let equated monthly
installments stay constant and increase tenure or vice-versa when the interest rate changes. This
should form a part of the terms and conditions of the loan sanctioned.
3. non-adherence to the fair practices code as adopted by the bank;
4. The Bank will have the right to inspect, at all reasonable times, the

borrowers property by an officer of the Bank or a qualified auditor or a

technical expert as decided by the Bank and the cost thereof shall be borne
by the customer.
5. The borrower shall be deemed to have notice of changes in the rate of
interest whenever there are changes in Base Rate or increase in interest rates
where there is no change in Base Rate are either displayed on the Notice
Board of the Branch or published in newspapers or made through entries of
the interest rate charged in the passbook/statement of account furnished to
the borrower and the borrower is liable to pay such revised rate of interest
6. Default: In the event of default i.e. if the amount due is not paid by due date,
the customer will be sent reminders from time to time for payment of any
outstanding on his loan account, by post, fax, telephone, email, SMS
messaging and/or through third parties MOST IMPORTANT TERMS AND
CONDITIONS SBI Home Loan appointed for collection purpose to remind,
follow-up and collect dues. Any third party so appointed, shall adhere to the
Indian Banks Associations (IBA) code of conduct on debt collection. Customer
Service: For any service related issue, customer can get in touch with SBI by :
Calling Customer Help Line Numbers Contact Customer Grievance Cell at
our Local Head Offices Write to Grievance Cell at our Local Head Offices
(Details on Help line Numbers and Grievance Cell available on www.sbi.co.in)
In case a customer is not satisfied with the handling of grievance by the Local
Head Office, a communication may be sent (enclosing the message sent
earlier to Local Head Office) to the Deputy General Manager (Customer
Service), Customer Service Dept, State Bank of India; State Bank Bhawan, 4th
floor; Madame Cama Road, Mumbai-400 021, Telephone No. (022) 22029456 ,
22029451 22740432, 22740431,22740433 Fax no. (022) 22742431. e-mail
address - dgm.customer@sbi.co.in.

On May 2014, when I checked my account, I found that the

interest rate you were charging to me was 12.5% that too
without informing me. It is me who approached the bank for
charging higher rate of interest However; bank didnt adhere to
the fair practices code.

As per SBI reality Home Loan, you had to commence your

construction within two years of sanctioning loan amount and if
you didn't construct house within two years under this scheme,
you will be charged interest rate as on personal loan. I have the
following queries regarding this:
a) If someone didnt commence construction within two
years, then when you intimate the borrower for noncompliance of this term and condition.
b) As per terms and conditions, the Bank will have the right
to inspect, at all reasonable times, the borrowers
property by an officer of the Bank or a qualified auditor or
a technical expert as decided by the Bank and the cost
thereof shall be borne by the customer. Could you please
tell me what is the reasonable time and how many times
you visited the site and when?

c) Also, the bank will inform the borrower whether he can

have the option to let equated monthly installments stay
constant and increase tenure or vice-versa when the
interest rate changes. Could you please tell me whether
you have communicated in this regard and when?

Moreover, being a serving personnel in Border Security Force,

during the last 06 years I served in Bangalore and in Tripura and it
was not feasible for me to continuously supervised the
construction of my house for the reason of getting leave of limited
duration. I got a call on 30 Apr15 for submitting the documents
for which I replied kindly give me time up to Jun15 so that I could
get leave and came to your bank. But without waiting for my
coming, the bank officials submit the report of non-compliance of
commencement of construction of house in May15. It seems that
Bank official is very mush eager to impose penalty on me without

giving me the chance to arrive there and settle the things. At the
time of offering the loan, the bank deals with the customer in
cordial manner but now it is treating me like a culprit. It is
worthwhile to mention here that till date I have paid all the EMI
without any default. The way you treat your customer is horrible.
The treatment which I received from your bank, I will never
recommend any one to deal with your bank.
When I was getting the loan even at that time your official
told me to that it is not necessary to commence the construction.
It is only a clause. He also quoted that there are number of plots
available in Bhargo Camps where construction had not been
started since last 5 years. Even in May 2015, the bank official
suggested me to start your construction but at the same time he
submitted the report. Moreover, I have completed my
construction and I have no intention to sell it. If somebody from
bank guided me that you have to commence the construction
otherwise you will definitely charge with interest of personal loan,
I might started my construction.
So it is requested to you to kindly look into matter
personally and give rebate in the penalty as more as possibl