TTSL, Shimla

PROJECT
ON

Job Satisfaction of Associate

Employees in TTSL Shimla

Submitted To:
Anuranjan Minj

Submitted By:
Pradeep Kumar

HR Manager,

Student of MBA (G),

TTSL, Mohali (Punjab).

Shoolini University,

Solan (HP).

TTSL, Shimla

CERTIFICATE

The project "Job satisfaction of associate employees" in TTSL, Shimla (HP circle) is
submitted by Pradeep Kumar Bhardwaj under my guidance and supervision.

Mr. Anuranjan Minj

HR Manager, TTSL, Mohali.

TTSL, Shimla

ACKNOWLEDGEMENT

It's

my

pleasure

to

undergo

my

summer training

in

such

an

enormous

renowned organization TATA TELESERVICES LIMITED to enhance my skills and to

increases my level of knowledge in my respective area that is Human Resources.
The project could not be possible without the guidance of my project guide Mr.
Anuranjan Minj so I wish to express my sincere gratitude to providing me all
needed information for the completion of this project.
I specially thank to Mr. T.D. Negi (Admin/HR head, Shimla), Mr. Rohit Aahuja (HR
Executive), Mr. Rohit Sharma (HR/Admin Executive) for their kind cooperation.
Therefore I got a chance to interact with employees and got the questionnaire
filled up from employees and got idea and their views regarding their job
satisfaction with TTSL.

Pradeep Kumar Bhardwaj

MBA 3rd Semester,
Shoolini University,
Solan (HP).

&

TTSL, Shimla

PREFACE

Today, job satisfaction is very important attribute which is frequently measured

by every organization. The project which is given to me is "Job satisfaction of
employees" in TTSL Shimla.
The

research

study has increased my knowledge and skill in my area

specialization. The survey has focused on job satisfaction of associate employees
in telecom sector in Shimla circle.

of

This

in

chance to
interact with
associate employees
project gives me a
organization and to find out their level of job satisfaction with TTSL. I also got a
chance to learn from HR employees under the guidance of Mr. Anuranjan Minj.
In

this

project, the area of my

employees" in TTSL, Shimla circle.

study

is

the

"job

satisfaction

of associate

TTSL, Shimla

EXECUTIVE SUMMARY
This project is related to job satisfaction of associated employees in TTSL, Shimla.
Job dissatisfaction can contribute to multiple organizational problems and has
been associated with increased levels of turnover and absenteeism, which
ultimately cost the organization in terms of low performance and decreased
productivity More tenured employees were more were more likely to being very
satisfied overall than were employees less than three years of tenure at their
organization.
It is important for HR, as a strategic business partner, to be aware of not only the
needs and composition of the workforce but also environmental factors and
trends.
According to survey, employees overall satisfaction with their current job in TTSL,
Shimla is 85 %. There are 27 associate employees in TTSL, Shimla who fill the
questionnaire and provide all needed information to find their level of job
satisfaction.
There is several factors influence employees' job satisfaction, and these factors
are dynamic. For example: TTSL Environment, career opportunity, job security,
senior's motivation, Salary package, training & development program, etc.
The factors due to which employees are mostly satisfied are TTSL environment,
senior's motivation, work culture, work place, and timely disbursement of salary.
And the factors due to which employees are mostly dissatisfied are salary
package, job security, rewarding system, and chance to work on different
project.
There are maximum numbers of employees who lies between the age group of
25-30 and the reason of their joining to TTSL is TTSL reputation as a good place to
work.
There are only 55 % employees who know Vision, Mission & values of TTSL. So
the conclusion that comes out from the whole survey is in TTSL, Shimla 85 %
employees are satisfied with company and 93 % of employees are like to refer
their friends to apply for job in TTSL.

TTSL, Shimla

TABLE OF CONTENT

CHAPTE
R

TOPIC
TITLE PAGE

PAGE N
O. l

CERTIFICATE FROM PROJECT GUI

DE

ACKNOWLEDGEMENT

PREFACE

EXECUTIVE SUMMARY

01.

INTRODUCTION TO TTSL

7-9

02.

INTRODUCTION TO JOB SATISFACTIO

10-12

03.

REVIEW OF LITERATURE

13-14

RESEARCH DESIGN

16-18

04.

05.

OBJECTIVE OF RESEARC
H

DATA COLLECTION

ANALYSIS & INTERPRET

ATION
ANALYSIS & INTERPRETATION OF

19-38

06.

ANALYSIS OF DATA
DATA

INTERPRETATION OF DAT
A
SUMMARY
LIMITATION
OFOF
THEDATA
STUDY

39-45

CONCLUSION
SUGGESTION
BIBLIOGRAPHY
QUESTIONNAIR

http://www.innovation.cc/book-reviews/huq_rosana_bk_rev_doughty_vl6ilal4.pdf

TTSL, Shimla

CHAPTER-01
INTRODUCTION TO TTSL
The Tata Group is unique in more ways than one. Established by Jamsetji Tata in
the second half of the 19th century, the Group has grown into one of the biggest
and most respected business organizations, thinks in no small part to its
entrepreneurial vision, its commitment to ideals that put people before profits
and its fortitude in the face of adversity. TATA is a brand name and it is playing a
key role in the growth of the industry. In the beginning it was only in the vehicle
segment like: - TATA Trucks, TATA motors etc. But as the time changed it also
came into Teleservices with the name of TATA Indicom

especially in

mobile

segment. TATA came into the Teleservices segment in 1995. It was the first to
launch CDMA mobile service in India. Tata Teleservices Limited has also become
the first Indian private telecom operator to launch 3G services in India under the
brand name Tata DOCOMO, with its recent launch in all the nine telecom Circles
where it bagged the 3G license.

Tata Indicom redefined the existing prepaid mobile market in India by unveiling
their offering - Tata Indicom 'Non Stop Mobile' which allows customers to receive
free incoming calls. Tata Teleservices today has India's largest branded telecom
retail chain and is the first service provider in the country to offer an online
channel http://www.i-choose.in to offer post paid mobile connections in the
country. Tata Teleservices has a strong workforce of 6000. In addition, TTSL has
created more than 20,000 jobs, which will include 10,000 indirect jobs through
outsourcing of its manpower needs.

Tata
Teleservices
Today,
(Maharashtra)
customers covering over 3200 towns.

Limited

serves

over

15.9

million

TTSL, Shimla

Tata Teleservices is targeting to achieve 100 million subscribers by 2011 offering

world-class technology and user-friendly services in 20 circles.

Today it is dealing in various segments of Teleservices like in mobile, landline,

Internet, Data card and other internet and intranet facility. It is growing at a rapid
speed in telecom sector and giving a healthy competition to other companies
which are in the same segment. It is more popular in this sector because of its
attractive schemes, plans and better facility at a most suitable and competitive
price. Its market share is growing rapidly in telecom sector and it is dealing in Tele
sector very smartly.

TTSL, Shimla

VISION. MISSION AND VALUES OF TTSL

VISION: - "Trusted service to 100 million happy customers by 2011".
MISSION: - "To empower every Indian to connect with the world affordably."
VALUES:

Fairness through meritocracy

Trust based on accountability

Tenacity for results

Pioneering spirit
Excellence in execution

Leadership with humility.

BRANDS UNDER TTSL

1. TATA photon+
2. Virgin Mobile
3. TATA Indicom Walky
4. TATA DOCOMO
5. TATA Indicom.

TTSL, Shimla

VARIOUS DEPARTMENTS IN TTSL

1.

Human Resources

2.

Marcom

3.

IT

4.

CSD

5.
6.

Marketing
Finance

7.

Sales

8.

E&T

9.

Supply Chain Management

lO.Admin
ll.Business Excellence

10

TTSL, Shimla

11

CHAPTER-02
INTRODUCTION TO JOB SATISFACTION OF EMPLOYEES

Job satisfaction has been defined as a pleasurable emotional state resulting from
the appraisal of one's job; an affective reaction to one's job; and an attitude
towards one's job.

Job Satisfaction is the favorableness or un-favorableness with which the

employee views his work. It expresses the amount of agreement between one's
expectation of the job and the rewards that the job provides. Job Satisfaction is a
part of life satisfaction. The nature of one's environment of job is an important
part of life as Job Satisfaction influences one's general life satisfaction.

Job Satisfaction, thus, is the result of various attitudes possessed by an

employee. In a narrow sense, these attitudes are related to the job under
condition with such specific factors such as wages. Supervisors of employment,
conditions of work, social relation on the job, prompt settlement of grievances
and fair treatment by employer.

However, more comprehensive approach requires that many factors are to be

included before a complete understanding of job satisfaction can be obtained.
Such factors as employee's age, health temperature, desire and level of aspiration
should be considered. Further his family relationship, Social status, recreational
outlets, activity in the organizations etc. Contribute ultimately to job satisfaction.

TTSL, Shimla

12

FACTORS INFLUENCING JOB SATISFACTION

The major factors influencing job satisfaction are presented below:
SUPERVISION:
To every employee, Supervision is equally a strong contributor to the job
satisfaction as well as to the job dissatisfaction. The feelings of workers towards
his supervisors are usually similar to his feeling towards the company. The role of
supervisor is a focal point for attitude formation. Bad supervision results in
absenteeism and employee turnover. Good supervision results in higher
production and good industrial relations.

CO-WORKERS:
Various studies had traced this factor as a factor of intermediate importance.
One's associates with others had frequently been motivated as a factor in job
satisfaction. Certainly, this seems reasonable because people like to be near
their friends. The employees derive satisfaction when the co-workers are helpful,
friendly and co-operative.

PAY:
Studies also show that most of the employees felt satisfied when they are paid
more adequately to the work performed by them. The relative important of pay
would probably changing factor in job satisfaction or dissatisfaction.

AGE:
Age has also been found to have a direct relationship to level job of satisfaction
of employees. In some groups job satisfaction is higher with increasing age, in
other groups job satisfaction is lower and in other there is no difference at all.

TTSL, Shimla

13

MARITAL STATUS:
Marital status has an important role in deciding the job satisfaction. Most of the
studies have revealed that the married person finds dissatisfaction in his job
than his unmarried counterpart. The reasons stated to be are that wages were
insufficient due to increased cost of living, educations to children etc.

WORKING CONDITION:
The result of various studies shows that working condition is an important factor.
Good working atmosphere and pleasant surroundings help increasing the
production of industry. Working conditions are more important to women
workers than men workers.

Superior-Subordinate Communication
Superior-subordinate communication is an important influence on job satisfaction
in the workplace. The way in which subordinate's perceive a supervisor's behavior
can positively or negatively influence job satisfaction. The relationship of a
subordinate with their supervisor is a very important aspect in the workplace.

So, Job satisfaction is a very important attribute which is frequently measured

by organizations.

TTSL, Shimla

14

CHAPTER-03
REVIEW OF LITERATURE

1.

JOB SATISFACTION OF EMPLOYEES IN HNS INFOTECH LTD.

This study attempts to evaluate job satisfaction of HNS INFOTECH
LTD. It focuses on the relative importance of job satisfaction factors and
their impacts on the overall job satisfaction of officers. It also investigates
the impacts such as, work experience, age, and sex differences on the
attitudes toward Job Satisfaction.
The result shows that salary, efficiency in work, fringe supervision, and co
worker relation are the most important factors contributing to job
satisfaction. Private sectors have higher levels of job satisfaction than those
from public sectors as they enjoy better facilities and supportive work
environment. Sex and age differences have relatively lower level of impact
on it. The overall job satisfaction of the employees is at the positive level.

TTSL, Shimla

15

2. JOB SATISFACTION OF BANK OFFICERS IN TAMIL NADU.

This study attempts to evaluate job satisfaction of bank officers.
It focuses on the relative importance of job satisfaction factors and their
impacts on the overall job satisfaction of officers. It also investigates the
impacts of bank type, work experience, age, and sex differences on the
attitudes toward job Satisfaction.
The result shows that salary, efficiency in work, fringe supervision, and co
worker relation are the most important factors contributing to job
satisfaction. Private bank officers have higher levels of job satisfaction than
those from public sectors as they enjoy better facilities and supportive
work environment. Sex and age differences have relatively lower level of
impact on it. The overall job satisfaction of the bank officers is at the
positive level.

TTSL, Shimla

16

CHAPTER-04
RESEARCH DESIGN
OBJECTIVE OF RESEARCH

To Study the job satisfaction of associate employees in TTSL, Shimla.

To Measure the satisfaction levels of associate employees on various

factors and give suggestions for improving the same.

To measure the level of satisfaction of employees with respect to the

company.

To discover the various expectations that determines the satisfaction level

of employee(s).

To increase the satisfaction level of associate employees in TTSL.

TTSL, Shimla

17

DATA COLLECTION

The data was collected all primary, collected through personal interviews in the
form of questionnaire.

Primary Data:
Primary data was collected from the associated employees of the company
and a sample size of 27 employees. The data collected basically aimed at
finding out the job satisfaction of associated employees in TTSL, Shimla.
This was done by two methods:

Questionnaire
Personal Interview

TTSL, Shimla

18

ANALYSIS & INTERPRETATION OF DATA

All the information/data collected through questionnaires' were first transferee

into master table which facilitated the tabulation of data in the desired form.

QUANTIFICATION OF THE RESPONDENTS

A 5-point scale was used to quantify each response of half of the questions.
Responses on the 5-point scale were very satisfied, satisfied, neutral, dissatisfied
and very dissatisfied. Very satisfied was given score 1, satisfied was given score 2
& so on.

In this phase the data collected through the questionnaires and personal
interviews from associate employees of Tata Teleservices Ltd. In Shimla circle and
all questionnaires are analyzed on the basis of 27 employees from TTSL Company.
Based on the analysis in the pictorial diagrams such as GRAPHS, and other
diagrams have been used below to interpret the data of questionnaire.

2
TTSL, Shimla

CHAPTER-5

ANALYSIS AND INTERPRETATION OF DATA

Age Group
20-25
25-30
30-35
35-40
>40

Age of Employees
PERCENTAGE (%)
Tota
l
7
25.
951.
1
45
818.
53.
1
70
0

A
c
o
d
n

o
s
r
e
,
m
o
t
o

INTERPRETATION OF DEMOGRAPHIC DETAILS

1.

>

AGE of Employees

Age of Employees PERCENTAGE (%)

i Age of Employees
PERCENTAGE {%)

e
m
p
o
e
s
i
T
T
S
L

S
h
m
a

es in the age
group of 25-30. The percentage of these employees are 52 % and then
the
employees who lies in age group of 20-25 are 26 % and in 30-35 there are 18 % of
employees and minimum number of employees are in age group of 35-40.
19

TTSL, Shimla

2. T
TATA

enure With

Tenure With TTSL

NO. OF YEARS

0-2 Years
2-4 Years
4-6 Years
6-8 Years
> 8 Years

TOTAL
11
4
12
0
0

PERCENTAG
E
(%)
40.7
14.8
44.4
0
0

Tenure With TTSL PERCENTAGE (%)

l Tenure With TTSL PERCENTAGE

(%)

7
0-2 Years 2-4 Years 4-6 Years 6-8 Years > 8 Years

There are 41 % of employees having tenure with TTSL is 0-2 years. And 44 %
of
employees in TTSL having tenure with TTSL are 4-6 years and 15 % of employee
s
having tenure with 2-4 years in TTSL.

20

TTSL, Shimla

3.

21

MARITAL STATUS

Married
Unmarried

Marital Status
PERCENTAGE(%)
Tota
l 1
51
4
.8
1
48
3

.1

Maritial Status PERCENTAGE (%)

5
2
5
1

5
0
II
ritial Status PER

II
IB
1

9
4
8
tU

Married

Ma

A
l\ /

:entage
(%)

Unmarried

In survey, there are 52 % married employees and 48 % unmarried employees fill

up the questionnaire. Marital status is one of the major factors that affect the
level of job satisfaction.

TTSL, Shimla

TABLE 1

PERCENTAGE (%)
70

y~

50

40

60

30
20
10
0

<<
/7f
yn

w
Unemployee
d
& needed a
job

_
Fringe
Benefits

1
1
1f

TTSL as a good
place to work

PERCENTAGE {

V
\y

A
c
o
d
n
t

u
v
y
r
s
a
c
e
f
u
d
t
a

3
%

Other

%)

f
e
m
p
o
e
s
a
e
o
n
n
T
T
S
L
b
e
a
s

e
f
u
d

that TTSL as a good place to work and 26 % of employees join

TTSL because they don't have any job. Apart from that 11 % employees give so
me
other reason to join TTSL like they think that TTSL is a place where opportunities
are given to learn more and more.
22

TTSL, Shimla

What is the best thing about working for this comp

any?
Salary package

Total

PERCENTAGE(%)

TTSL Environment

Support & Motivation by Seniors

Career Opportunities
All of Above

3
8
8

0
29.
6
11.
1
29.
6
29.
6

TABLE 2

PERCENTAGE (%)

PERCENTAGE (%)

A
c
o
d
n
t

m
p
o
e
s
t
e
b
s
t
n

b
u
w
o
k
n
f
r
h
s
c
m
p
n
,
3
%
e
m
p
o
e
s
c
o
s

h
T
T
S
L
e

vironment, career opportunities and all of factors

that given in questionnaire. And only 11 % of employees choose the option of
support/motivation by seniors.

23

T
h

TTSL, Shimla

What bother you the about working for this compa

ny?
Salary package

Total
6

TTSL Environment

Support & Motivation by Seniors

Career Opportunities

Tools & resources to do job

PERCENTAGE(%
)
22.
23.

1
51

7
14.
8
55.
5

TABLE 3

h
n

h
t
b
t
e
s

m
o
t
o

e
m
p
o
e
s

T
T
S
L

PERCENTAGE (%)

c
r
e

i Salary package
I TTSL Environment
Support & Motivation by Seniors
i Career Opportunities
Tools &. resources to do job

o
p
r
u
i
e
.
T
h
r

% employees for that career opportunity hassle most and than 22 %

choose
and 15
of
%
employees
salary
package
employees
that
support/motivation by senior bother most to them.

think

24

TTSL, Shiml
a

TABLE 4
What could the company do to enhance your satisfact
ion as
companyEngagement
employee?
Employee

Total

Motivation by Senior
Training & Development Program
IF Other

PERCENTA
GE
(%)
2
6
2.
7
2
5.
2
6
2.
2
9.

PERCENTAGE (%)

"

Employee Engagement
Motivation by Senior

Training & Development Pr

ogram
k

IF Other

According to survey, approximate all employees want every factor to

enhance
their satisfaction as a company employee. Here the last option (other) sh
ow that
employee want all factors in company that shown above. 22 % employee
s choose
the option of employee engagement, 26 % employee choose
tion by
seniors

and

22

employees

choose training and

motiva

development

25

TTSL, Shimla

Do you feel that employees are recognized as individ

ual?

Total

ALWAYS

USUALLY

SOMETIMES

RARELY

NEVER

PERCENTAGE
(%)
25.
9
14.
8
25.
9
14.
8
18.
5

TABLE 5

PERCENTAGE (%)

l ALWAYS
l USUALLY

A
c
o
d
n
t

u
v
y
2
%

m
p
o
e
s
e
l
t
a

m
p
o
e
s
a
e
a
w
a
s
a
d
s
m
e
m
e

SOMETIMES
i RARELY
NEVER

e
o
n
z
d
a

d
v

dual, 15 % employees feel that employees are

usually and rarely recognized as individual, and 18 % employee's feels that they
never recognized as individual.

26

t
s

TTSL, Shimla

c
m
p
n
?

h
n
Would you refer a friend to apply for job at this company?
YES

Total
2
52

NO

PERCENTAGE
(%)
92.
5 7.

TABLE 6

e
m
p
o
e
s

s
y

h
y

a
t
t

a
d

o
l

%
e
m
p
o
e
s

a
When researcher asks employees that, would you refer a friend to apply a job
at

. This reaction of employees also helps to find out their job

satisfaction in company.

27

TTSL, Shimla

TABLE 7
General Working Condition
VERY SATISFIED
SATISFIED

PERCENTAGE (%
)
29.
6
49.5

NEUTRAL
DISSATISFIED
VERY DISSATISFIED

813.3
25.9
21.4
8

PERCENTAGE (%)

&

lPERCENTAGE(%)

<s>

,$>
<y

4?

The above graph shows the average result of all the factors that comes under
general working condition like ethical and pride working in TTSL, working hours
each day, flexibility in scheduling, location of work, and amount of paid vacation
time/sick leave offered.

28

TTSL, Shimla

SATISFIED

PERCENTAGE (
%)
12.2
1
27.0

NEUTRAL

129.

DISSATISFIED

6
19.6
111.

Monetary Benefits

VERY SATISFIED

VERY DISSATISFIE
D

TABLE 8

PERCENTAGE (%)

I PERCENTAGE{%)

According to survey, there are 12 % and 27 % employees who are very satisfie
d
and satisfied with monetary benefits of TTSL. And approximate 30 % employees
are dissatisfied with monetary benefits in TTSL. There are 30 % employees are
also there who are neither satisfied nor dissatisfied with monetary benefits in
TTSL.

29

TTSL,

TABLE 9

Salary Benefits

Shimla

PERCENTAGE
(%)

SATISFIED

16.2
8
27.3

NEUTRAL

825.

VERY SATISFIED

9
22.
2
8.1

DISSATISFIED
VERY DISSATISFIED

PERCENTAGE (%)

30
25
20
15
10

lllli
VERY

SATISFIED

NEUTRAL

SATISFIED

DISSATISFIED

VERY

DISSATISFIED

lPERCENTAGE{%)

In TTSL, salary is the major factor that affects the job satisfaction of associate

30

employees. Here, approximate 45 % employees are satisfied with salary benefits

and 30 % employees are dissatisfied with salary benefits. And 25 % employees are
chosen the neutral option in questionnaire.

TTSL, Shimla

H
e
e
w
o
k
n

TABLE 10

PERCENTAGE (%)
VERY SATISFIE

SATISFIED

ATISFIED

5%

19%

NEUTRAL

6%

DISS

VERY DISSATISFIED

n
i
n
m
e
t
m
e
n

21o/o

o
k
c
l
r
,
p
a
e
o
w
o
k
a
d
t
e
w
o
k
n

m
e
i
a

ety in TTSL. TTSL provides a good working environment to their

employees that why 70 % employees in TTSL are satisfied with
working
environment in TTSL. And only 11 % employees are dissatisfied with w
orking
31
environment in TTSL.

TTSL, Shimla

Work Relationship

PERCENTAGE(%)

VERY SATISFIED

40.
7
35.1

SATISFIED

56.2
97.

NEUTRAL
DISSATISFIED

4
7.
4

VERY DISSATISFIED

TABLE 11

PERCENTAGE (%)

A
c
o
d
n
t

u
y
7

f
e
m
p
o
e
s
i
T
T
S
L
a
e
s
t
f
d
w
t

h
i
r
a
o

I PERCENTAGE(%)

o
c
w
o
k
r

u
e
v

sor, and intra- department. And 16 % employees are

dissatisfied with their working relationship in TTSL. There are 7 % employees a
re
also there who are neither satisfied nor be dissatisfied with their work
relationship in TTSL.
32

TTSL, Shimla

PERCENTAGE

Uses of Skill & Ability

VERY SATISFIED
SATISFIED

17.0
2
61.4

NEUTRAL

2 18.

TABLE 12

5 0

DISSATISFIED
VERY DISSATISFIED

2.2
2

PERCENTAGE (%)
PERCENTAGE(%)

VERY
SATISFIED

SATISFIED

NEUTRAL

DISSATISFIED

VERY
DISSATISFIED

According to study, 79 % of employees agree with the point that TTSL provides
them opportunities to utilize your skill and talents and to learn new skills. And 1
9
% employees are neutral with this point. But there are 2 % employees in TTSL
who
want the additional training & education program in TTSL.

33

TTSL, Shimla

34

PERCENTAGE (%)

Help Through Seniors

VERY SATISFIEDTABLE

13

25.1
6
57.7

SATISFIED

215.5
42.9

NEUTRAL
DISSATISFIED

6 0

VERY DISSATISFIED

PERCENTAGE (%)

*7

c.9--

j?

i PERCENTAGE(%)

j>

.<r

j"

j>

*" y

Here help through seniors covers all the factors from seniors' side like motivation,
important information cascade, and feedback mechanism. In TTSL 83 %
employees are satisfied with their seniors and only 3 % employees are dissatisfied
with them. 16 % employees are also there who are neutral with these factors.

TTSL, Shimla

Job satisfaction in work

14

VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERY DISSATISFIED

PERCENTAGE (%
)
5.9
2
35.5

TABLE

SATISFIED

2
41.4
4 14.
8
2.2
2

NEUTRAL

o
k
o

f
r
n

PERCENTAGE (%)
I VERY SATISFIED

w
e
,
c
a
c
t

DISSATISFIED

VERY DISSATISFIED

r
e
t
a
d
b
l
n
e
b
t
e
n
w
o
k
a
d
l
e

n
T
T
S
L

2
%

Job satisfaction in work include the factors like tools &. resources to do my job

m
p
o
e
s
a
e

satisfied with these factors and 17 % are dissatisfied

with these factors. Apart from that 41 % employees are chosen the neutral opti
on
regarding these factors.
35

f
T
T
S
L
TTSL, Shimla

VISION, MISSION & VALUES OF TTSL

KNOW

PERCENTAGE %

5
6
4
4

DON'T KNOW

TABLE 15

PERCENTAGE %
I KNOW

DON'T KNOW

According to study, in TTSL there are 56 % employees who know Vision, Mission
,
and Values of TTSL and 44 % employees don't know Vision, Mission and Values o

36

a
e
o
e
a
TTSL, Shimla

a
s
e

OVERALL SATISFACTIO
YES

PERCENTAGE
(%)
8
51
5

NO

TABLE 16

i
T
T
S
L
a
d
o
l
1

m
p
o
e
s
w
h

PERCENTAGE (%)

BYES NO

15%

According to study, researcher found that in TTSL, there are 85 % employees w

ho

o
s
t
f
d
w
t
T
T
S
L

37

TTSL, Shimla

38

LIMITATION OF PROJECT

Mostly employees are dissatisfied with their salary package but our main
focus is only on other factors except salary.

The other major limitation

concerned persons at times.

In such kind of a survey it is very difficult to get 100% correct opinion and
degree of bias may exist in the employee responses.

Lastly, may be some amount of error exists in the data filling process
because of the following reasons :

Influence of others

Misunderstanding of the concept

was

of

time

and

non

availability

of the

TTSL, Shimla

39

CHAPTER-6
SUMMARY OF THE STUDY
CONCLUSION

According to survey, there are

27 associate employees in TTSL, Shimla who fill

the questionnaire and provide all needed information to find their level of job
satisfaction.

The conclusion that comes out from all the data is 85 % of employees in TTSL,
Shimla are satisfied and only 15 % employees are dissatisfied. The factors due to
which employees are mostly satisfied are TTSL environment, senior's motivation,
work culture, work place, and timely disbursement of salary.
And the factors
package,

job

due to which

security,

employees are

rewarding

system,

and

mostly
chance

dissatisfied
to

work

are

salary

on

different

project.
There are maximum numbers of employees who lies between the age group of
25-30 and the reason of their joining to TTSL is TTSL reputation as a good place to
work.
There are only 55 % employees who know Vision, Mission & values of TTSL.
So the conclusion that comes out from the whole survey in TTSL, Shimla is that 85
% employees are satisfied with company and 93 % of employees are like to refer
their friends to apply for job in TTSL.

TTSL, Shimla

40

SUGGESTION

In

TTSL

approximate

maximum

associate

employees

are

satisfied

but

the

employees that are dissatisfied with TTSL for that there are some suggestions are
given in project report. These suggestions may be help to improve the job
satisfaction level of associate employees. These are:

By proposing employees engagements program in TTSL.

Career and promotion opportunities are also help to improve satisfaction

level of associate employees in TTSL.

By providing chance to work on different projects also help to increase their

level of job satisfaction.

If rewarding system is also there for associate employees then it will be

better to improve their satisfaction level.

These are some of the factors that researcher found out from whole survey
which can help to satisfied the other 15 % of employees in TTSL.

TTSL, Shimla

BIBLIOGRAPHY

books consulted:
Human resource management

websites visited:

www.humanresources.about.com
www.google.co.in
www.about-hr.com
www.citehr.com

Stephen Robin

41

TTSL, Shimla

QUESTIONNAIR

r
This questionnaire is form to find out the satisfaction of associate employees in Tata

e
1.

2. Tenure with TATA: -

Age: -

20-25

0-2 Years

25-30

2-4 Years

30-35

4-6 Years

35-40

6-8 Years

More Than 40

More Than 8 years

n
3. Marital Status:-

Married

Unmarried

4. Function/BU:-

U
Teleservices Ltd. It is the part of project, which is designed by Pradeep Kumar Bhardwaj as a

trainee in TTSL.

p
Demographic Details (Personal Data)

T
5. Role/Work Responsibilities:

putation as a good place to work

Other

42

TTSL, Shimla

Q2. What is the best thing about working for this company?
Salary Package
TTSL Environment

Support/Motivation by seniors

Career Opportunities

All of above

Q3. What hassle (bother) you the most about working for this company?

Salary Package

TTSL Environment

Support/Motivation by seniors

Career Opportunities

Tools/Resources to do job

Q4. What could the company do to enhance your satisfaction as a company employee?

Employee Engagement

Motivation by seniors

Training and development program

If other, Than Specify

Q5. Do you feel that employees are recognized as individual?

Always

Usually

Sometime

Rarely

Never

Q6. Would you refer a friend to apply for a job at this company?

Yes

No

43

TTSL, Shimla

Note: - Rating your job satisfaction

12

Very Satisfied

Satisfied

4
Neutral

5
dissatisfiedVery

Using above scale, rate your level of satisfaction with the following aspects of your job.
Q7. General working condition:

Ethical and pride working in TTSL

Your working hours each day
Flexibility in scheduling
Location of work
Amount of paid vacation time/sick leave offered

Q8. Monetary benefits:

Opportunities for Promotion
Job Security

Reorganization for work accomplished

Q9. Salary benefits:

Salary package given to you

Incentives with salary
Timely disbursement of salary
Salary as per market standard

Rewarding system

Q10. Working environment:

Conducive work culture

Conducive place to work
Medical safety

Qll. Work relationship:

Relationship with your co-workers

Relationship with your supervisor(s)

Relationship with your subordinates (if applicable)

Relationship with intra-department

Q12. Use of skill and abilities:

Opportunity to utilize your skills and talents

Opportunity to learn new skills

44

TTSL, Shimla

Additional training and education program offered

Q13. Help through seniors:

KRA's (Key Result Area) defined properly

Motivation by boss & supervisor

Manager feedback mechanism

You kept informed about the activities that go on my organization

Important information cascade

Q14.

Job satisfaction in work

Chance to work on different projects

Tools and resources to do my job well

Empowerment to make the necessary decision for accomplishing

Assigned task

How satisfied are you with your ability to maintain a reasonable work life balance
between your family & work

Compared to a year ago how would you describe your current job
Satisfaction level

Q15. Vision, Mission & Values of TTSL

Vision
Mission
Values

Other aspects of job relating to your level of satisfaction

Overall I'm satisfied with my job

YES

NO

45