Professional Documents
Culture Documents
Alan McSweeney
Objectives
Development, Customisation
Project Management
and Configuration
Implementation and
Service Management
Deployment
Operation of
Operation and Control Architecture Management Existing Services
Existing
Architecture
Development, Customisation
and Configuration
Package Selection,
Accelerated Application
Customisation and Iterative Development Application Re-engineering
Prototyping and Development
Implementation
Implementation and
Deployment
Enterprise Management
Portfolio Project
Programme Management
Management
Project Management
PMO Implementation
Management of Projects
and Operation
Service Management
Architecture
Management
Existing
Operation and
Programmes, Control
Projects and
Services Service
Management
Implementation and
Deployment
New
Programmes,
Projects and Development,
Customisation
Services and
Configuration
Architecture Programme
Enterprise Project Architecture
and Portfolio Management
Management Management
Management
Vision and
Fundamental Strategy
Organisational
Requirements
• Enterprise Management
− Involves establishing business objectives, monitoring achievement against targets and making necessary
corrections
• Programme and Portfolio Management
− Directs and manages programmes and portfolios of initiatives and undertakings offerings to balance benefits,
costs, resources and risks in a strategic context and ensuring benefits realisation
− Establish the competency within an organisation to provide this service internally or manage its provision by
external agents
• Project Management
− Concentrates on the effective and efficient processes required to identify, coordinate, and continuously focus
people and resources on achieving project objectives and commitment within time, cost, resource and quality
controls
− Enables organisations to deliver both the simple and complex initiatives and to perform projects capably
• Service Management
− Controls and manages the operational services phases of the overall initiative life cycle
− Service request management handles requests from users
− Manages their fulfilment and includes logging, performing initial analysis, monitoring, prioritising, measuring,
and closing
− Service delivery management directs and manages services to ensure that the end-user receives the agreed
service
• Architecture Management
− Concerned with the business, technical, and operational procedures and processes needed to ensure and
maintain integrated enterprise and solution architecture during the implementation of the solution and its
subsequent operation
Existing
Programmes,
Projects and
Services
Business
Management
and Support Software
Lifecycle
Service and
New Application
Management Governance,
Program and
Management, Security and
Programmes, Provisioning Risk Project
Management Management
Projects and and Sourcing
Services
Business Value and Quality
Data
Analysis Enterprise Investment Management
Management
Architecture Management
Fundamental
Organisational
Requirements
Service and
Application
Management,
Provisioning
and Sourcing
USMBOK
ITIL IT Service ISPL eSCM
ASL (Universal
(Information ISO 20000 CMM (Information (eSourcing
(Application Service
Technology (ITSM (Capability Services Capability
Services Management
Infrastructure Standard) Maturity Procurement Maturity
Library) Body of
Library) Model) Library) Model)
Knowledge)
• Aims to improve the overall quality of service to the business within imposed
constraints while improving the overall effectiveness and efficiency of IT
• Consists of a series of books giving guidance on the provision of quality IT services,
and on the accommodation and environmental facilities needed to support IT
• Provides a framework of best practice guidance for IT service management that
has become the most widely used and accepted approach to IT service
management in the world
• Developed in recognition of organisations' growing dependency on IT
• Core of ITIL provides best practice guidance for service delivery, service support, IT
infrastructure management, planning to implement service management,
application management, the business perspective, and security management
• Whole ITIL philosophy has grown up around the guidance contained within the ITIL
books and the supporting professional qualification scheme
• Two versions:
− Sourcing partners (eSCM-SP)
− Client companies availing of outsourcing function (eSCM-CL)
• Sourcing partners
− Defines sourcing capabilities that organisations should develop
and improve in order to be viewed by their current and
prospective customers as capable and reliable partners
• Client companies availing of outsourcing function
− Defines capabilities that organisations should develop and
improve in order to select and manage outsourcing relationship
• Covers the lifecycle of service provision from initiation to
completion of a relationship
Program and
Project
Management
PMBOK
PRINCE2 MSP
(Project
(Projects in (Managing IT Balanced
Management
Controlled Successful Scorecard
Body of
Environments) Programmes)
Knowledge)
Software
Lifecycle
Management
ISO/IEC 12207
CMMI Systems And DSDM (Dynamic
(Capability Software Systems RUP (Rational
Maturity Model Engineering – Development Unified Process)
Integration) Software Life Method)
Cycle Processes)
Value and
Investment
Management
ITIM
(Information Gartner Total
Technology Val IT Cost of
Investment Ownership
Management)
Data
Management
DMBOK (Data
Management
Body of
Knowledge)
Quality
Management
TQM (Total
ISO 9000 TickIT/TickITplus Quality Six Sigma
Management)
Governance,
Security and
Risk
Management
Information
Technology and
Related
Frameworks
Business
Management
and Support
Information
Technology
and Related
Frameworks
Business
Analysis
Structured
Business Systems
Analysis Body Analysis and
of Knowledge Design
(BABOK) Method
(SSADM)
Information
Technology
and Related
Frameworks
Enterprise
Architecture
NASCIO EAMM
Department of Ministry of
TOGAF (The Federal (NASCIO
Defense Defence
Open Group Enterprise Enterprise
Architecture Architectural Zachman
Architecture Architecture Architecture
Framework Framework
Framework) (FEA) Maturity
(DoDAF) (MODAF)
Model)
Alan McSweeney
alan@alanmcsweeney.com