Tiki J.

Murdock-Buttry
317 Marian Ave
Sikeston, MO 63801
Home: (573) 481-1073 Cell: (573) 475-0613
tmurdockbuttry@yahoo.com

OBJECTIVE

To obtain a challenging, rewarding position with room for advancement that will both strengthen and
utilitize the organizational skills, training and experience acquired through previous employment.

EDUCATION

Southeast Missouri State University Cape Girardeau, MO 63701

Criminal Justice 08/05-01/08

EXPERIENCE

National Asset Recovery Associates Inc Cape Girardeau, MO 63701

Customer Service Representative 03/02/09- Present
Answer customer phone calls from a queue line in a timely and efficient manner. Field customer concerns
and disputes while upholding company policy and privacy guidelines. Open and close accounts. Assist
past due customers with payment arrangements and collect on delinquent accounts. Complete inside sales
call in an effort to both enhance customer satisfaction and bring new customers to the company. Operate a
variety of software packages and operating systems.

Newwave Communications Sikeston, MO 63801

Customer Service Representative 02/11/08-09/24/08
Answer customer phone calls from a queue line in a timely and efficient manner. Field customer concerns
and disputes while upholding company policy and privacy guidelines. Open and close accounts. Assist
past due customers with payment arrangements and collect on delinquent accounts. Complete inside sales
call in an effort to both enhance customer satisfaction and bring new customers to the company. Operate a
variety of software packages and operating systems.

Walmart Supercenter Sikeston, MO 63801

Sales Associate/Cashier 05/06-2/08/08

Sales Associate
Act as lead associate with limited supervision. Maintain inventory levels. Ensure cleanliness of assigned
department. Escalate customer complaints to management in order to find the most appropriate resolution.

Cashier
Provide fast and friendly service at the register, cash handling, and customer service. Escalate customer
complaints to management in order to find the most appropriate resolution.

Charter Communications Sikeston, MO

63801
Customer Service Representative 09/00-6/03
Answer customer phone calls from a queue line in a timely and efficient manner. Field customer concerns
and disputes while upholding company policy and privacy guidelines. Open and close accounts. Assist
past due customers with payment arrangements and collect on delinquent accounts. Complete inside sales
call in an effort to both enhance customer satisfaction and bring new customers to the company. Operate a
variety of software packages and operating systems.

J.C. Penney Department Stores Sikeston, MO

63801
Sales Associate 08/95-9/00
Fulfill customer needs by suggesting a variety of merchandise. Complete weekly floor changes as well as
create signage for special sales. Provide fast and friendly service at the register. Offer JC Penney credit
cards in an effort to create lasting relationship with customer. Maintain stock levels. Assist customers in
placing orders for merchandise that was not available locally. Work closely with all departments to cover
lunch breaks and other associate absence.

REFERENCES
Available upon request.