QUALITY MANUAL

DOC No.- QM / 01/01 ISSUE DATE: 02/08/2006

QUALITY MANUAL

Compliance for ISO 9001:2000

Document No. : QM/01

Effective Date : 02/08/2006

Issue Date : 02/08/2006

Copy No. : 01

Copy To : MR

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TABLE OF CONTENTS

S. No Clause Description

1. Issue Control Distribution

1.1 Introduction
2.1 Purpose
2.2 Scope
2.3 Exclusion
3.0 Abbreviations
4.0 Quality Management System
4.1 General Requirements
4.2 Documentation Requirements
4.2.1 General
4.2.2 Quality Manual
4.2.3 Control of Documents
4.2.4 Control of Records
5 Management Responsibility
5.1 Management Commitment
5.2 Management Focus
5.3 Quality Policy
5.4 Planning
5.4.1 Quality Objectives
5.4.2 Quality Management System Planning
5.5 Responsibility, Authority & Communication
5.5.1 Responsibility & Authority
5.5.2 Management Representative
5.5.3 Internal Communication
5.6 Management Review
5.7 General
5.8 Review Input
5.9 Review Output
6 Resource Management
6.1 Provision of Resource
6.2 Human Resources
6.2.1 General
6.2.2 Competence, Awareness & Training

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6.3 Infrastructure
6.4 Work Environment
7 Services Realization
7.1 Planning of Services Realization
7.2 Customer Related Processes
7.2.1 Determination of Requirements, related to the Services
7.2.2 Review of Requirements related to the Services
7.2.3 Customer Communication
7.3 Design and Development
7.4 Purchasing
7.4.1 Purchasing Process
7.4.2 Purchasing Information
7.4.3 Verification of Purchased Services
7.5 Service provision
7.5.1 Control of Servicesion & Service provision
7.5.2 Validation of processes for Servicesion and service
provision
7.5.3 Identification and Trace ability
7.5.4 Customer Property
7.5.5 Preservation of Services
7.5.6 Control of Monitoring & Measuring devices
8 Measurement Analysis and Improvement
8.1 General
8.2 Monitoring & Measurement
8.2.1 Customer Satisfaction
8.2.2 Internal Audit
8.2.3 Monitoring & Measurement of processes
8.2.4 Monitoring and Measurement of Services
8.3 Control of Non-Conforming Services
8.4 Analysis of Data
8.5 Improvement
8.5.1 Continual Improvement
8.5.2 Corrective Action
8.5.3 Preventive Action

Appendix
I Identified Processes

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II Sequence & Interaction of the
Processes
III Monitoring & Measurement of the
Processes
IV Organization chart
V Quality Plan

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1.0 ISSUE CONTROL DISTRIBUTION

ISSUE

This Quality Manual has been prepared in accordance with ISO

9001:2000 standards. It outlines the quality system
requirements, which the Organization has adopted to meet the
requirements of the standards.

The Management Representative shall issue this Manual. It

shall be controlled as per the Clause 4.2.3 of this Manual. All
authorized holders as per distribution list shall be responsible
for implementation of the quality system in their respective
area.

Individuals in possession of the controlled copies shall received

revision or amendments as and when issued.

Quality Manual may be issued outside the Organization (if

required). It shall however not be controlled, shall not have
copy no. And shall be stamped ‘Uncontrolled’. No Distribution
record shall be maintained.
This Quality Manual consists of total no. of 26 pages.

Issued By : MR Approved By : MD

DISTRIBUTION
This Manual shall be distributed as per the following
distribution list:
Copy No. Holder
1 MR
2 MD
3 Certification Body
Note: M.R. copy shall be treated as the Master Copy

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2.0 PURPOSE & SCOPE

The Purpose of this quality manual is to describe the quality

system adopted by the organization. It has been prepared to
outline how the organization conducts its own affairs with
respect to the achievement and assurance of quality. It is also
intended to serve as a document for the organization’s own
staff and workforce for the understanding the organization’s
policy and procedures.

SCOPE

The Quality Manual describes the way in which the quality

system operated by the organization satisfied the requirement
of ISO 9001:2000. The system is applicable to for the Scope of -

“ PROVIDING COMPETENT MAN POWER SUPPLIES TO

THE CLIENTS ABRAOD AGAINST THEIR
REQUIREMENTS“

ORGANIZATION DETAILS :
Name of Organization : PIONEER TRAVELS
Address : A406, SHIV CHAMBERS
SECTOR-11, CBD
BELAPUR
Telephone : 022 27564966
Services : MANPOWER SUPPLIES
Name of Managing Director : Mr VIJAYAN
MR : Mrs. SHREEJA NAIR

EXCLUSION

CLAUSE: 7.3 DESIGN AND DEVELOPMENT

This clause is not applicable to us we are in services of Man

Power supplies as per requirement from clients.

CLAUSE: 7.4 PURCHASING

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This clause is not applicable to us we are in services of Man

Power supplies as per requirement from clients and doesn’t
involve any purchasing that is carried with our product.

CLAUSE: 7.5.2 PROCESS VALIDATION

This clause is not applicable to us we do not involve any special

process that requires validation. The recruitment is done by the
method which the customer demand.

3.0 ABBREVIATION

S.No. Abb. Description

AR Amendment Records
Doc. Documents
FC Flow Chart
IA Internal Audit
MR Management Representative
MRM Management Review Meeting
NC Non conformity
No. Number
Q.M Quality Manual
QC Quality Control
Rev. Revision
Serv. Services

4.0 QUALITY MANAGEMENT SYSTEM

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4.1 GENERAL REQUIREMENTS

The organization has established, documented, implemented

and maintained the quality management system as per the
requirement of ISO 9001:2000. The established system shall be
audited at a regular intervals to verify the effectiveness and
hence the continuous improvement.
The organization has identified Marketing, Getting recruitment
contract from Clients, Collecting CV from Suitable candidates,
and recruitment processes needed for the quality management
system and their application. The system has been
implemented throughout the organization. (Refer Annexure-
I)
Sequence and interaction of the process are identified and given
as appendix with this Quality Manual. This shall take care of
the control of processes effectively. (Refer Annexure –II)
The resources and information necessary to support the
operation and monitoring of these process, measuring and
analysis of this process reports shall be made available in clause
6.0 & 8.0 of Quality Manual.
The organization has established the system for monitoring,
measuring and analyzing of the identified processes. (Refer
Annexure III)
There is no out source process.
Organization has implemented the method as MRM, Analysis
of the Data to take action on Audit Result, Customer
Complaint, Corrective & Preventive Actions to achieve planned
result and continual improvement of the identified and QMS
processes.

4.2 DOCUMENTATION REQUIREMENTS:

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4.2.1 GENERAL

The organization has developed and documented its quality

system to ensure that Services conform to the specified
requirements. The quality system covers the organizational
structure, responsibilities, procedures, processes and resources
for implementing effective quality management.
The quality system documented in this Quality Manual,
describes the policies and procedures in the various area of the
organization regarding different function that ensure
compliance to the requirements of ISO 9001:2000 standard.
The detailed Organization Structure is given as annexure of the
manual. (Refer: Annexure - V).
The Quality Policy and Quality Objective statements are given
in Section 5.3 and 5.4.1 respectively.
The required procedures regarding compliance to the
requirements of ISO 9001:2000 standard are established and
documented. Refer – Annexure-IV

4.2.2 QUALITY MANUAL (QM/ 01)

This document defines the policy and objectives of the

organization addressing the requirements of ISO 9001:2000. It
refers to the other levels of quality system documentation at
appropriate place. Each section of the manual describes a
particular aspect of the quality system and related procedures.
All the Clauses are applicable and addressed in the Quality
Manual except 7.3. There is design clause (7.3) has been
excluded from this quality manual but development has been
included.
The organization has established the interaction of the
processes.
This Quality Manual shall be numbered as QM / XX / YY
where –
QM: Quality Manual
XX : Revision No. of the Manual
YY : Issue No. of the Manual

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This document has been authenticated at page no. 5 of this
manual by MR and Managing Director.

4.2.3 CONTROL OF DOCUMENTS

Document Control procedures is applicable to all documents

described in section 4.2 of the quality manual. It shall also be
applicable to various external standards, specifications that are
used in the organization.
All documents shall be controlled by M.R prior to issue to all
concerned. Changes to controlled documents shall be reviewed,
approved and re approved and documents updated as per this
manual.
The required procedures regarding compliance to the
requirements of ISO 9001:2000 standard are established and
documented (Refer- PP/PR/01/01)

4.2.4 CONTROL OF RECORDS

Records at various areas of the organization, quality system

shall be maintained in relevant formats, registers etc. using
suitable identification nos. The concerned departments
generating these records shall be responsible for its
maintenance in a Owner manner so that it becomes legible and
retrievable. The method for controlling the records is controlled
by Master list of Quality Records. (Refer- PP/PR/02/01)

5 MANAGEMENT RESPONSIBILITY

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5.1 MANAGEMENT COMMITMENT:

The Top Management has provided the evidence of its

commitment to the development and implementation of the
quality management system.
Communicating to the organization the importance of meeting
customer’s requirements. The applicable statutory and
regulatory requirements have been communicated with in the
organization. The details have been given clause no 7.2.1. The
minutes of our Management Review Meeting shall include the
discussion on above point.
The MR shall communicate the same with in the organization.

Top Management has established the Quality policy and

Quality Objectives.(Ref: 5.3 & 5.4.1)

Management has established the methods having Management

reviews after every Internal Audit regarding compliance to the
requirements of ISO 9001:2000 standard & Quality Audit to
improve the effectiveness of the QMS continually.

The top management ensure the availability of resources

required, which are reviewed in the MRM.

5.2 CUSTOMER FOCUS:

All the requirements needed for the organization shall be

obtained from the customers/Dealer through the Order raised
by them. The dealer/distributor are requested to give feedback
on the level of their satisfaction.
This will help the organization to enhance the customer
satisfaction continuously. To make Organization more
Customer Focused, Organization also takes valuable input from
the Customer as Feedback/ remarks/ recommendations and
the top management also considers the 8 management
principles for continual improvement.

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1. Customer Focus
2. Leadership
3. Involvement of People
4. Process approach
5. System approach to Management
6. Continual improvement
7. Factual Approach to decision making
8. Mutually beneficial supplier relationships

5.3 QUALITY POLICY

Top Management has formulated Quality Policy given below

with the view to ensure that the quality policy is Appropriate to
the purpose of the organization.
Includes a commitment to comply with requirements and
continually improve the effectiveness of the quality
management system.
Provides a framework for establishing and reviewing quality
objectives time to time.
Communicated and understood within the organization.
Reviewed for continuing suitability.

PIONEER PLACEMENTS, NAVI MUMBAI

QUALITY POLICY :

“We at PIONEER TRAVELS are committed to:

We decided to focus our energies on enterprise recruitment services and job opportunities
to our candidates. This focus ensures our growth.

Clients’ looking for solutions to competent Recruitments, is the challenge we seek; and
the opportunity to adopt new improved Services.

Collaborating with our candidates to find solutions and teaming to create something
valuable for our Clients, candidates and the community at large - is what drives us.

This commitment will be achieved through implementation, maintenance and Continual

improvement of our Quality management system conforming to ISO 9001:2000.

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All employees of the Organization know the Quality Policy and everyone in the
Organization understands the Intent of the policy.

Approved By: MD

All employees of the Organization know the Quality Policy and

everyone in the Organization understands the Intent of the
policy.

The Quality Policy is communicated and understood within the

organization and available in English and local language at
different areas of the Office.

5.4 PLANNING

5.4.1 QUALITY OBJECTIVES:

The quality objective of the organization has been established

and documented.

Our Quality Objectives are as below:

o 100% Recruitment ON-TIME against the Client’s

requirements.
o Receiving 95% Customer Feedback for “A” grade
Services.

We plan to achieve the above objectives till the end of the year
2007.

To Achieve the Quality objectives MD has strategy to meet out

the business targets and in scheduled MRM these objectives
will be discuss to verify the effectiveness of the planned
strategy.

5.4.2 QUALITY MANAGEMENT SYSTEM PLANNING :

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All the resources required to meet the contracted requirements
are made available.
All the facilities and manpower been provided accordingly.
The processes are well established based on the experience
gained by the organization.
The Integrity of the QMS is maintained through regular
Internal Audit and MRM so the working of the quality
management system is not affected during changes in the QMS
are planned and implement.
All the planning and programs is monitored through the
Management Review Meeting at defined intervals.

5.5 RESPONSIBILITIES, AUTHORITY AND

COMMUNICATIONS:

5.5.1 RESPONSIBILITY AND AUTHORITY:

The organization structure is shown in the organization chart

along with responsibility and authority. (Ref: Annexure -V)
This structure simply shows functional relationship and
responsibilities. The MD is responsible for establishing the
Quality Policy and Quality Objectives & also chairing the
Management Review Meeting. MD also having the
responsibility of MR to look after all ISO –9001 Certification
work.

The responsibility of each individual is defined, documented

and made known to him/her separately to understand his/her
duties. (Ref: Annexure -V)

5.5.2 MANAGEMENT REPRESENTATIVE (M.R.)

The Manager is Management Representative (M.R.) He shall be

responsible for: -
Ensuring that the requirements of the Quality system standard
as stated in this manual are maintained within the organization.
Takes care of all quality system documents as M.R.

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Responsible for providing trainings and maintaining there
records.
Conducting internal audit periodically to check the adequacy of
the quality system and its effective implementation.
Makes the audit plan, nominates the Auditors.
Apprise the management of the result of the internal audit.
Plans the Management Review as per agenda and keeps
records of the same.
Report on the performance of the quality system to the
management for review, which will act as a basis for
improvements.
Management Representative is responsible to Control of all
quality records, Organizing & Secretariat Management Review
meeting.
Ensuring that all employees are well aware of customer
requirements and communicate the customer awareness within
the organization.
Ensures that the Quality system is established, implemented
and maintained in line with ISO 9001:2000 requirements.
Liaison with external Certification bodies on behalf of the
organization.

5.5.3 INTERNAL COMMUNICATION:

The internal communication in regard to the process of

Quality management system in various Departments is effected
through the various documents such as Formats, Notice Board
and through formal letters.

5.6 MANAGEMENT REVIEW:

5.6.1 GENERAL

The Management Review Meeting shall be conducted once in 6

months. The MR shall record the Minutes of the MRM.
REF- Minutes of MRM – MR/01

5.6.2 REVIEW INPUT

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The input to management review shall include information on

Result of internal / external audits.
Quality Policy & Objectives.
Customer feedback
Customer Complaints.
Process performance and Services conformity/continual
improvement.
Status of preventive and corrective actions.
Follow-up actions from previous management system reviews.
Changes that could affect the quality management system
Recommendations for improvement.
Resources requirement.
Any other points raised by members.

5.6.3 REVIEW OUTPUT

The output from the management review shall include any

decision and actions related to
Improvement of the effectiveness of the quality management
system and its processes.
Improvement of Services and services related to customer
requirements, and resources needs.
The agenda shall be prepared and circulated in advance by the
M.R.

The minutes of the meeting shall be recorded and circulate at

all the concerned members of the Management review Meeting.
The minutes of the meeting shall include action plan for
corrective measures, responsibility and target date for
completion; implementation of the corrective measures shall be
monitored by the M.R.

6 RESOURCE MANAGEMENT:

6.1 PROVISION OF RESOURCES

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The Organization has identified the facilities and manpower
depending upon the types of organization related activities.
Subsequently these have been upgrading from time to time
commensurate with the changing requirements.
The management ensured that the adequate resources are
provided to
Implement & improve the process of quality management
system and address customer satisfaction.
Reviews of resources requirements are carried out in Mgmt
Review Meeting.

6.2 HUMAN RESOURCES

6.2.1 GENERAL

The organization ensured the availability of skilled manpower

with appropriate education, training, skill and experience so
Organization can assure for Services/service quality.

6.2.2 COMPETENCE, AWARENESS AND TRAINING

Organization has a well-defined system of:

Identifying competency needs for personnel performing
activities effecting Services quality. (Refer: MR/08/01)
Training plan is prepared as per training need identified.
Training are provided to satisfy these needs.(Refer: Training
Plan MR/09/01)
Given Training shall be recorded.(Refer: Training Plan
MR/10/01)
Training evaluation method is to verify the effectiveness of
training provided.(Refer: Trainings & Effectiveness Records
MR/11/01)

6.3 INFRASTRUCTURE

Building Workplace & Associated Utilities – The organization

has adequate, well-ventilated buildings and associated
facilities.

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Transport Facilities are used as per the need of the contracts for
customer proper care is taken for the delivery of Services and
services as & when required. It is looked after by the Field
Officer
All Computer and other Equipments are in place and
maintained regularly. It is looked after by the Computer
Operator.
All communication general in nature for uses of employees are
communicated through, Notice Board/ Internal Memos /
emails.
All communication with / from out side parties
(customer/supplier) are done verbally/writing records/e-mail
are maintained as & when required.
Both the internal and external communications is handled by
the Co-ordinator.

6.4 WORK ENVIRONMENT

For providing Services the good working environments is

required. The organization is maintaining the working
environment to assure the conformity of Services to the
requirements.

7 PRODUCT (SERVICES) REALIZATION

7.1 PLANNING OF PRODUCT (SERVICES) REALIZATION

The planning of the processes to meet the requirement of the
customer is achieved through the Procedures and Process Flow
charts.
For validation of the Services, The organization analyzed the
customer feedback.
For ensure the resources specific to the Services Records
necessary to demonstrate the documented work performed.

7.2 CUSTOMER RELATED PROCESS

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7.2.1 DETERMINATION OF REQUIREMENTS RELATED

TO THE PRODUCT (SERVICES)
The complete details of the Services required by the customer
shall be obtained through the order raised by them.
The detail includes the delivery of the Services and post
delivery activities.
If there are certain requirements, which are not stated by the
customer but necessary for specified or intended use, the same
shall be asked from the customers or identified internally.
If applicable Statutory and regulatory requirements related to
the Services shall be followed as per customer order
specifications.
We ensure that relevant requirements are communicated
within the organization.

7.2.2 REVIEW OF REQUIREMENT RELATED TO SERVICES

Managing Director is responsible for New orders and Clients.

Orders from the Clients are received in written or by e-mail. All
the orders are recorded & maintained.
All orders are reviewed to ensure that customer requirements
are adequately defined and documented.
Any requirement differing from those in the quotation are
resolved.
The orders shall be scrutinized to ensure that the Organization
has the capability to execute. The orders will be reviewed for
the Manpower quantity, price and delivery parameters. After
successful review the intimation to the customers shall be done
verbal.
After an order is accepted it shall be reviewed. The Customer
shall be confirmed the acceptance of Order verbally / written.
If the customer requests for any amendment, the organization
take the same into the consideration.

7.2.3 CUSTOMER COMMUNICATION:

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The Services specification is available to give the information
related to the Services. The Enquirer, contract or order
handling, including amendments shall follow the route of
action as given in 7.2.2.
In order to handle the complaints a record is being maintained.
Any customer complaints are recorded and discussed by the
Top management. Organization also takes valuable input
Feedback/ remarks/ recommendations for continual
improvement form the Customers.

7.3 DESIGN AND DEVELOPMENT: (EXCLUSION)

The Organization does not do designing and Development but

the organization is involved in Recruitment Services.

7.4 PURCHASING : (EXCLUSION)

As the organization is involved only in recruitment services,
there is no critical purchasing that would affect the product
quality.

7.5 PRODUCT AND SERVICE PROVISION

7.5.1 CONTROL OF SERVICE PROVISION

Once the required availability of competent manpower is ready

the conforming Services shall be delivered as per the delivery
schedule given by the customer.

7.5.2 VALIDATION OF PROCESSES FOR PRODUCTION

AND SERVICE PROVISION
The organization has no Special process to be validated. The
validation of the process is done by feedback from the customer
for every stage of the recruitment process.

7.5.3 IDENTIFICATION AND TRACEABILITY:

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We identify all the critical documents either from clients or
candidates by the location. The list of the documents at each
location is maintained in the PC as the Master data file.

7.5.3 CUSTOMER PROPERTY:

We identify all the critical documents either from clients or

candidates by loction as customer Property. The organization is
verifying, identifying, protecting and safeguards customer
Property and inform the customer if it is lost, damaged or
otherwise found to be unsuitable for use, the records are
maintained.

7.5.5 PRESERVATION OF PRODUCTS:

The organization preserves the Clients contract documents and

CVs of the candidate with identified / respective location.
conformity.

7.6 CONTROL OF MONITORING AND MEASURING

DEVICES:

The organization uses computer local software (excel) for the

monitoring and measurement of the Services quality.

8 MEASUREMENT, ANALYSIS & IMPROVEMENT

8.1 GENERAL

The organization demonstrates the conformity of Services,

Quality Management and continually improves the
effectiveness of the QMS.
The organization have defined the measurement and
monitoring activities needed to ensure conformity in the
operations performed in the organization.
The Process improvement is an on going activity and may
sometimes need additional measurement and monitoring

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activities. The measurements are also planned and
implemented while executing these improvements.
Using data collected at different stages, internal audit and
MRM the Organization shall ensure continual improvement &
effectiveness of QMS.
In order to demonstrate conformity of the Services,
Organization does final inspection. (Ref: Final Inspection
Records, Non-conforming Services)
To ensure conformity of the QMS the organization has
evaluated the supplier, handles customer complaints and non-
conformities, implements results of audits and MRM held at
regular intervals.

8.2 MONITORING AND MEASUREMENT:

8.2.1 CUSTOMER SATISFACTION:

There will be two inputs for the measurement of customer

satisfaction:
The Customer Complaints.
The Feedback.
All complaint received by any media are recorded in the
Complaint and corrective and preventive action shall be taken.
To collect the customer feed back, the organization send the
feedback from to customers and collect the filled feedback.
These feedbacks are complied, analyzed and reported to MD.

8.2.2 INTERNAL AUDIT:

Internal quality audits shall be carried out at interval of every 6

months to monitor continuous effectiveness of the quality
management system. The required procedures regarding
compliance to the requirements of ISO 9001:2000 standard are
established and documented. For details: (Refer: PP/PR/03/01)

8.2.3 MONITORING AND MEASUREMENT OF

PROCESSES:

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For the monitoring of process internal audit conducted and for

measurement of the process planned MRM conducted. The
procedure for correction and corrective action required to
ensure the conformity of the process shall be maintained

8.2.4 MONITORING AND MEASUREMENT OF SERVICES:

The Services characteristic shall be verified against the criteria

of recruitment. The Services shall not be released unless it
qualifies the requirement. Responsibility of releasing of the
Services after final inspection shall be given to the Manager.

8.3 CONTROL OF NON-CONFORMING SERVICES:

The organization ensures that Services which do not conform to

specified requirements is identified and controlled to prevent
its unintended use.
Items shall be considered to be non-conforming if qualities
characteristic are not meeting the specified raw material
specification, statutory and regulatory Requirements. This can
occur from any inspection stage.
Non-conforming material shall be identified and segregated.
The Corrective and preventive action shall be taken to eliminate
detected nonconformity.
The reprocess of the Services shall be done only when the same
is possible or they will be sent to the store as rejected. The
inspection, re-verification and testing of the Services shall be
done.
In MRM all concern personals shall do analysis of non-
conforming material.
The corrective action shall be initiated based on the various
criticality of non-conformance.
The responsibility of the disposition of non-conforming
Services has been defined and also authorize for release or
acceptance under concession items. The action needs on under
deviation material shall be taken as per SOP.

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System non-conformance: At regular intervals internal audit
shall be conducted of all departments and non-conformity shall
be recorded.
Appropriate corrective action on the same shall be taken and
the verification of the effectiveness shall be done by the
concerned auditor /M.R
The organization does not have any recall procedure for any
performance defect related to the Services after its use.

The required procedures regarding compliance to the

requirements of ISO 9001:2000 standard are established and
documented. For details: (Refer: PP/PR/04/01)

8.4 ANALYSIS OF DATA:

In order to evaluate the area for continual improvement the

organization determine, collect and analyze the data to
demonstrate the effectiveness of QMS
The analysis shall be done on the basis of :
Customer Satisfaction
Conformity to Client requirements
Audit Results
Characteristics & trends of process and Services

8.5 IMPROVEMENTS

8.5.1 CONTINUAL IMPROVEMENT:

The continual improvements on

Quality Policy,
Quality Objectives
Audit Results
Analysis of Data
Corrective and Preventive Action
will be discussed and demonstrated during the Management
Review Meetings.

8.5.2 CORRECTIVE ACTION:

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The Organization shall take action to eliminate the cause of

non-Conformance in order to prevent the occurrence of the
problem.

The input for analysis of the problem to take the appropriate

corrective action shall be as follows:-

The Recruitment process and quality system non-conformity

shall be analyzed to find out the root cause of the problem.

Customer Complaints shall be taken in the Review points

Joint decision shall be taken to identify the action required in
order to prevent the non-conformities

Prioritizing the corrective action and implementation

The result of the action taken shall be recorded and reviewed

for the further improvement.

The required procedures regarding compliance to the

requirements of ISO 9001:2000 standard are established and
documented. For details: (Refer: PP/PR/05/01)

8.5.3 PREVENTIVE ACTION

Organization shall determine action to eliminate the causes of

potential non-conformities in order to prevent their occurrence.

The root cause of the problem shall be identified.

The sequence of implementation of action needed shall be

determined.

Records of this effect shall be maintained.

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 QUALITY MANUAL
DOC No.- QM / 01/01 ISSUE DATE: 02/08/2006
The required procedures regarding compliance to the
requirements of ISO The 9001:2000 standard are established
and documented. For details: (Refer: PP/PR/06/01)

Page 26 of 26