X-PLORE VOYAGE LTD

PERSONNEL TRAINING WORKSHOP REPORT

JAN 2015
Date & Time of workshop: Saturday 17th January,2015 at 9am
Resource Person: Mrs. Angela Addo Mensah
Duration: 5 Hrs
In attendance: 4

Objectives & Aim of Workshop:

The training was aimed at orienting and educating current personnel both new and
old to the vision of X-plore and equip employees with requisite skills to manage
daily operational duties as well as improve the quality of X-plores human capital.

Skill set:
Training tackled skills as:
i.

Customer service

iv.

Brand Positioning

ii.

Habit & Behavior

v.

Strategic Plan for 2015

iii.

Service Marketing

Skill Set

Customer
Service

A distinction was made between customers and client where the

needs of a customer were outlined as well as the virtues that
characterizes a good customer care. These were simply abridged as
P.E.R.F.E.C.T.

Habits &
Behavior

A definition was given for Habits. It was identified that Habits

Behaviour
Attitudes will determine the quality of life. Each
personnel was educated on how to change their bad habits and
develop new habits by clearly identifying their bad habits, creating
an action plan, determination. Hence it was concluded that nothing
will change unless something is done about it.

Service
Marketing

Marketing was simply defined as identifying the needs of a target

group and satisfying that need. Marketing a service necessitates
the strategic combination of the place, the product, the price, the
process as well as promotion.

Brand
Positioning

X-plore like any other service product is a brand that has to be

rightly positioned to gain a greater share of its market. Awareness
has to be intensified for our brand through advertisements,
sponsorships etc. Xplore has to be repositioned so that it would be
the preferred brand among its competitors and be the brand that
can be trusted and confidently patronized.

Strategic Plan

The strategic plan was outlined to the team. X-plores vision and
mission were restated. The objective is to gain a greater share of the
market in the Travel and Tourism (Tour) industry where excellence
and reliability would be the hallmark of our services. The plan
clearly necessitates the effort of each personnel as well as the team
to drive the firm forward.

Feedback:
Brochures and guidebooks at the disposal of employees are important but sessions
as such impact greatly the mental development of personnel as well as the firms
human capital development.
This workshop has not only provided personnel with firsthand information and skills
to tackle daily operational tasks but also aid personnel understand deeply
organizational goals and visions through its Q&A sessions as well as the discussion
sessions. This further aids to foster team spirit and unity, and increase productivity
of personnel as well as organization both in the short and long run.

Conclusion & Recommendation:

A platform for learning and exchange of knowledge plus a laboratory to sharp and
improve skills of employees will positively enhance the quality of Xplores human
capital whilst drawing employees more into the vision of the organization. A positive
work environment plus a great increase in productivity and revenue will
correlatively be the fruits of more workshops as such. Nevertheless, it would be
recommended that an in depth presentation be offered to or prepared by personnel
about the general immigration process, the visa application process and the travel
and tour industry of Ghana so as to aid employees better advise and help clients.

Report prepared by:

Evans Kwaku KRAH