Professional Documents
Culture Documents
DEPARTMENT OF INFORMATICS
STUDENT NAME
NDULU, Judith
REGISTRATION NUMBER
BIT/0039/T.2010
PROGRAMME
YEAR OF STUDY
Third Year
NGESA, Victor
AKNOWLEDGEMENT
It has been great honor and privilege to undergo training at Kilimanjaro Airport Development
Company, Kilimanjaro - Tanzania
I would like to take opportunity to express my humble gratitude to Mr. John Kassian and Mr.
Twalib Ibrahim whom I executed this project. Their constant guidance and willingness to share
his vast knowledge made me understand this training and its manifestations in great depths and
helped me to complete the assigned tasks.
I am very much thankful to family for their ideological, financial and advisory support that they
have been showing to me.
I am highly thankful to my internal supervisor Mr. Victor Ngessa whose invaluable guidance
helped me understands the project better.
Although there may be many who remain unacknowledged in this humble note of gratitude there
are none who remain unappreciated.
SUMMARY/ABSTRACT
The aim of this report is about the practical work of information technology performed in the
organization. It targets on how the Information Technology is applied in the office practically and
introduction of the practical world of the theory obtained in the lectures.
The report is made up three chapters:
Chapter one provides the general impression or the background information about the
organization. It explains type of the organization, organizational structure, number of the
employee, activities, services, level of technology, customers and strategic direction of the
organization.
Chapter two explains the activities performed in the organization which day to day duties,
challenges, how the problems were faced and solved, expectations, what was learned during the
field, the employment prospects and relevance of the attachment.
Chapter three gives the conclusion of the and recommendation including the strength and the
weakness of the field attachment and benefits derived from field and recommendations of
improving the gaps of teaching and practical and improving the plans the suggestions to improve
the programs.
Table of Contents
LIST OF FIGURES.........................................................................................................................5
LIST OF TABLES...........................................................................................................................6
LIST OF ACRONYMS/ ABBREVIATIONS..................................................................................7
CHAPTER ONE: INTRODUCTION..............................................................................................8
CHAPTER TWO: ACTIVITIES PERFORMED..........................................................................12
CHAPTER THREE: CONCLUSION AND RECOMMENDATION...........................................17
REFERENCE................................................................................................................................20
EPPENDICES................................................................................................................................21
LIST OF FIGURES
LIST OF TABLES
CHAPTER ONE
INTRODUCTION
Introduction
In this chapter I will explain about the company (KADCO) in general which including history,
customers, activities, employees, organizational structure and the level of technology used by the
company.
Historical Background of Kilimanjaro Airport Development Company (KADCO)
Kilimanjaro International Airport was the first international airport to be privatized on 11 March
1998 with shareholding by the Government of Tanzania, McDonald International (UK), The
South African Infrastructure Fund (South Africa), and Inter Consult of Tanzania. This formed the
company Kilimanjaro Airport Development Company (KADCO).
The government opted to take minority shares (24%) in the company to protect its interest in the
property. And as a condition quorum for any board meeting is not reached if a Government board
member was not present.
Objectives of KADCO
1. To develop KIA to an internationally recognized, high quality destination for tourism and
business traffic.
2. To make KIA the gateway to a new Africa achieved through facilities managed, operated
and maintained to international standard.
3. To make repair to KIA that will bring the airport to a level sufficient to meet International
Civil Aviation Organization (ICAO) standards.
4. To incorporate into the airport a well developed maintenance program.
5. To institute a management structure this is positioned to advance efficiency and
productivity of the airport as a profitable public\private sector joint venture.
Vision statement of KADCO
Organization Structure
Number of employees
This organization has 207 employees located in different professions and in different levels of
position within an organization.
Activities
The air transport system is characterized by three main, strongly interrelated, stakeholders: the
airport operators, the airlines and the users including passengers, airlines and freight. Forecasting
air transport demand is extremely difficult because it does not only depend on the transport
supply including routes and frequency but also on socio-economic characteristics.
The main parameters to be considered in an airport demand analysis are:
Arriving, generating and transit annual passengers, for national and
international traffic;
Annual movements per aircraft and operation type;
Peak hour movements and peak hour passengers;
Fleet mix characteristics;
Number of visitors;
Freight and mail processed;
Socioeconomic indicators of the airport catchment area, as economic growth
rate.
Security purposes
Level of technology
Customers
The customers are not only the passengers who fly through an airport but also the family, friends
and colleagues who drop off and pick up passengers who also directly use the airports services
and products, and those of an airports intermediaries where by business passengers differ from
leisure passengers. The passengers include both national and international.
CHAPTER TWO
ACTIVITIES PERFORMED
Introduction
In this chapter will explain all the activities that I performed in my training in detail which
includes works, experience gained, the challenges met and the solution of the challenges. As a
student it was a nice time and experience to get what I have gained and face all that I have ever
faced during my field work which has given me a new picture how the world of IT outside the
class is.
Placement in the organization
I was trained in the department of Information and Communication Technology (ICT) which deal
with all functionality of the information and communication equipments within the whole
organization.
Working environment
I had a very nice working environment where we were only two students in the office which
made our consideration and supervision of the field work to be full and strong team work with
the other student I was with. It was very friendly to the students and the supervisors which
opened the doors for me to learned more than what I ever expected. This has made a very good
experience. Above all the workers were very cooperative to the us which made the work be very
nice.
Tasks and duties
The broad function of ICT office is to be responsible for finding and correction software,
hardware and network problems for computer users.
The following are the primary duties and responsibility of the office;
i.
ii.
iii.
Install and maintain antivirus programs and ensure that are current effective;
Maintaining IT systems security, back-up and recovery systems;
Perform preventive maintenance to all computer and network hardware on regular basis;
iv.
Ensure consistent implementation of safety management system within the section and
v.
vi.
vii.
viii.
The above mentioned duties and responsibilities also include checking of the X-ray machines
which are used for the security purpose and the communications including phones and the
displays which are for the advertisements in the airport from the database.
The duties and tasks that were assigned to me were all of my interest and I felt great for me to
perform all of them most of them were challenging because I did not have the practical
experience with them but because I have performed them practically now it is well with me.
Moreover one of my best part of Information technology is network an system administration
which involve the monitoring of the system and I met it during my field and I enjoyed it because
each morning we had to go through the whole organization and check that each part of the
system is working properly and after that whenever the problem happens within an organization
we were there to solve it additionally to me was knowing how the telephone were connected and
used.
Measure up of the demand
All the demands of the assigned duties that were given to me I reached the expected standards
though in the beginning it was challenging. For more to explain see the log books attached. The
explanation will base on some of the challenging tasks, analytical requirements and creativity.
Challenging tasks
I met many challenging tasks which I had no theoretical and practical knowledge which include
those of include that of x-ray maintenance, telephone maintenance, installation of the television
channels which I learned the there. The tasks which were challenging but I had theoretical
knowledge and not practical including logo display on the database systems, laptop speakers
could work, printers could not work and acting as an administrator in the and networking them
which I had theory knowledge. I managed them all though it took time for me to accomplish
them all.
Analytical requirements;
The tasks had logical reasoning to the requirements in my training to make me manage IT office
as an administrator and possible works to be given. For example as the office we dealt all works
of the IT and telecommunication which included telephones and x-ray machines which were the
given to the department from the department of the telecommunication. This gave me extra
knowledge and taught me to be flexible in my carrier.
Creativity;
Most of the time I faced the unfamiliar problem and my supervisor taught me that computer is
just like the human body and I as the IT technician I am the doctor so the first thing is to know
what the problem is then this gave me strength and creativity which increased my knowledge
whenever the problem comes to solve for I was taught that when you know the problem, it not a
problem anymore, thus gives me strength to know the solution according the knowledge given in
the class and that given at the training site.
Problem faced
I faced very few problems in executing the task and duties which were assigned to me during my
training.
Lust equipments
The problems are that some of the equipment were made long time this is to say they were lust
and they need to be change to meet the need of the users because currently most of the time we
had to repair time to time.
Electricity problem
Electricity was another problem where there was no electricity all the time (assured electricity)
and sometimes did not last for long.
In my carrier is like a doctor who attends to patient and the computer is the patient so it is you to
study the problem at the spot when the problem has been delivered to you some are
Employment prospects
According the time I have been in the organization, works that are there, people within an
organization, the administration of the organization and the working environment at large I
would like to be employed by the organization.
I do think that they would have me as the employee when the chance happens due to how I lived
with them as the trainee.
I got the promise to be employed in the organization.
Relevance of the attachment
My attachment was relevant to my carrier in different aspects as follows
Knowledge
I got both practical and theory which was conducted there. Where by practical
includes the addressing problems, organization and maintaining of works, what I
am needed to do, in different positions within an organization as the IT person and
in theory is the way interaction is done between the my office and other offices
and how to serve people.
Skill development
My skills were very highly developed because I was able to be addressed with
different problems which gave me more knowledge and an current ways of
solving problems, maintaining systems and addition to different devices including
the security systems and telephones.
New attitude
I have new brighter vision on my carrier now than ever, for my mind is widely
opened on the different ways on ICT systems in maintaining, controlling and
solving many of their problems them. I can be sure of what I am doing now and
with confidence.
CHAPTER THREE
systems.
The behavior of the IT person in different positions which include the
confidence as IT consultant.
I learned working under supervision and self supervision.
Interactivity , I learned how the interact with other IT consultants in
the works
problems given.
Limitation; I now know the limitations of the IT works within the
organization on the interaction of the ICT office and other offices
in the organization.
Confidence; I now have confidence in ICT works.
Supervision; I now work under supervision, supervise and self
supervision.
Cooperation; I can cooperate with others I solving different
problems.
Recommendation
This is an advice as a course of action after having my practical training. In my
explanation I will base on the improvements between the theory and practices and the
on practical world.
Addressing problem; Theory do not prepare a person facing the
problem and how to address the problem which leads to many not
to meet the market. Being multipurpose and flexibility; a good
example is the office I did the work needed me to be multipurpose
Despite of all thanks to the theory knowledge it has given me the basic of some of the works I
performed in my training.
Suggestions to improve the program, in terms of planning and operational
logistics.
future.
Creativity; the way the teacher are teaching should build the way
to make a person being creative and advising to those who they
discover that they have chosen wrong carrier.
This is like doctors carrier which needs first know what the problem is, for when the problem
is known is no longer problem. Supervisor John Kassian.(KADCO ICT Manager)
REFERENCE
Kilimanjaro international airport [internet] Kilimanjaro International airport. Available from:
<http://www.kilimanjaroairport.co.tz/>[Accessed 15 August, 2012]
Automatic table of content (ToC) [internet] Available from:
<http://grimstad.hia.no/puls/essaywriting123/for08/02for08.htm> [Access 27 August, 2012]
EPPENDICES
Some figure showing some of the activities