Professional Documents
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VACCA
1074 W. Lake Drive
Toms River, NJ 08753
H: 732-270-5636 jvacca208@aol.com C: 732-814-0558
Highly motivated results oriented individual with extensive experience in the healthcare
insurance claim industry. Excellent organizational, collaborative, planning and communication
skills. Managed multiple projects concurrently, leading small to large multi-functional teams in
complex project environments.
HIGHLIGHTS OF QUALIFICATIONS
• Experience in identifying process improvement efforts through root cause analysis
• Strong collaborative efforts / building long term business relationships
• Expert in issue identification and escalation process with problem solving skills
• Utilization of performance tracking tools (pre and post project)
• Creating detailed project plans
• Extensive experience in training and delivery
• Superior communication skills (written and verbal)
• Outstanding planning and organizational skills
PROFESSIONAL EXPERIENCE
AETNA, Albany, NY
Project Manager 2005 - 2008
• Organized, led and motivated a project team of 15 individuals to identify claim intake
problems (incoming volume 23m/year) and created solutions to resolve those problems.
Carefully tracked and analyzed the progress to promote continuous improvement for all
internal staff (920) and external constituents (13m members and 126k providers)
• Recipient of the 2008 National Electronic Attachment Award (NEA) for outstanding
efforts to increase electronic claim and attachment volumes for Aetna
AETNA, Bluebell, PA
Business Info Specialist 2001 - 2004
• Owned and drafted changes to the standard Aetna claim forms utilized by customers to
submit their charges for reimbursement
• Acted as the operations liaison for two external vendors who supplied electronic claim
attachments to Aetna
AETNA, Bluebell, PA
Business Systems User Specialist 1998 - 2001
• Led a National Dental Training effort (100 trainees) in anticipation of work and staff
transferring to a new claim office
• Participated on several branding design teams to alter Aetna’s legal entity name due to
recent business acquisitions
COMMUNITY SERVICES
Volunteer Work for the “Blood Services of NJ”, 2007 – Present
Ocean County Library Volunteer, 2010
REFERENCES AVAILABLE