Professional Documents
Culture Documents
Performance management
project
Submission details
Candidates
Name
Rupinder Singh
Assessors
Name
Phone
No.
Phone
No.
Assessment
Site
Assessment
Date/s
Time/s
Performance objective
The candidate must demonstrate skills and knowledge required to
implementation performance management in a simulated workplace
context.
Assessment description
You will be assigned to a performance team of 3 people to plan,
monitor and review the performance of members of a team.
To do this, you and your 2 team members will need to create a
fictitious company with operational plan, a management role and
worker profiles.
Each performance team member will undertake a number of
activities to manage the performance one of the workers. This will
include management activities such as developing a work
allocations, identifying KPIs, participating in several coaching role
plays, undertaking performance reviews and proposing a
development plan for remedying poor performance by the worker
you are responsible for supervising.
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Assessment Task 1
Procedure
1. As a team, use the company you have created and complete
the operational and departmental goals of the operational
plan.
2. As a team, create and develop profiles for 3 different workers
in that company to be managed by you and your team mates
(Identify job roles and departments).
3. Have your facilitator approve your teams worker profiles.
4. You must then take responsibility for one of the workers and
be their manager.
5. Develop individual goals, KPIs and tasks for your worker and
document these in the workers performance management
plan.
6. Create three reasons why your worker is not achieving their
KPIs (performance issues). You can select the reasons from the
list below or develop your own:
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Assessment Task 1
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Assessment Task 1
Specifications
The project deliverables must include:
Page 4 of 19
Assessment Task 1
Page 5 of 19
Assessment Task 1
Operational Plan
Operational Goals
Goal
Focu KPI
Time
deadli
ne ,
Purcha
Sales
sing of
at
mobile
least
phone
50
To increase
mobile
profitability
ph per
by 20%
month
Department Goals
Progress
KP Due
Lack of
training
pur End of
cha every
se2 week
2%
Purchasing
department
Purchasing at
least 20% of
mobile phone
end of every
week
Selling
department
Selling of
sale End of
product
10
every
2 ph every day %
day
Marketing
department
Advertise the
product
Lack of
sources
mo Littl go
der e
od
ate bit
imp
rov
em
ent
bet be
ter st
start of
every
month
Page 6 of 19
Assessment Task 1
Page 7 of 19
Assessment Task 1
Manager:
Review
Period:
30 days
Reference from
Operational Plan
Indicator of
Success/Perform
ance
By
When
Statu
s
Repor
t
Purchasing
department
Purchasing
stock for
making 12
mobile phone
end of week
Purchasing raw
material for 13
mobile phone
End
of
ever
ywee
k
good
Selling
department
Sale at least
2mobile every
day
14 laptop sale
per week
Ever aver
y day age
Marketing
department
Advertise the
product
because
everybody can
know about that
Advertise the
product
because
everybody can
know about that
Starti comp
ng of etent
mont
h
Managers comments
Signature
Page 8 of 19
Assessment Task 1
Sanat
Phone
No.
Listeners Name
Rupinder Singh
Phone
No.
Assessment Site
Jabin hopkin
Coaching Date/s
12/08/11
Employees Name
Time/s
Phone
No.
Satisfactor
y
Standard of performance
Yes
Did the coach utilise the GROW model for coaching his or
her employee?
Yes
Yes
Yes
Yes
Yes
Did the coach use body language cues to help put the
employee at ease?
Yes
Yes
Yes
Yes
Yes
Yes
No
Comments/feedback to coach
It was perfect that coaching give new idea and improvement in project work
Page 9 of 19
Assessment Task 1
Page 10 of 19
Assessment Task 1
Sanat
Phone No.
Listeners Name
Rupinder Singh
Phone No.
Assessment Site
Jabin hopkin
Coaching Date/s
12/08/11
Employees Name
Time/s
Phone No.
What do you think were some of your strengths during the exercise?
It increase communication skill and behaviour
What do you think were areas where there was room for
improvement?
In Sales department
Page 11 of 19
Assessment Task 1
What are some valuable skills that you have learned today to help
you in your role as manager/coach?
There are some valuable skill that learn from coaching good
listening ,goal setting ,guidance
Skill ,management skill and feed back .
Sanat
Phone No.
Listeners Name
Rupinder Singh
Phone No.
Assessment Site
Jabin hopkin
Coaching Date/s
12/08/11
Employees Name
Time/s
Phone No.
Satisfactor
y
Standard of performance
Yes
Did the coach utilise the GROW model for coaching his or
her employee?
Yes
Yes
Yes
Yes
Yes
Did the coach use body language cues to help put the
employee at ease?
Yes
Yes
Yes
Yes
Yes
No
Page 12 of 19
Assessment Task 1
Yes
Comments/feedback to coach
It was perfect that coaching give new idea and improvement in project work
and learn new idea
By the time we need more coaching it will help more
Page 13 of 19
Assessment Task 1
Sanat
Phone No.
Listeners Name
Rupinder Singh
Phone No.
Assessment Site
Jabin hopkin
Coaching Date/s
12/08/11
Employees Name
Time/s
Phone No.
What do you think were some of your strengths during the exercise?
It increase communication skill and behaviour
What do you think were areas where there was room for
improvement?
In Sales department
Page 14 of 19
Assessment Task 1
What are some valuable skills that you have learned today to help
you in your role as manager/coach?
There are some valuable skill that learn from coaching good
listening ,goal setting ,guidance
Skill ,management skill and feed back .
Manager:
Review
Period:
30 days
Skills to be
developed:
Priority
(H,M,L)
By
Whe
n?
Skills
gaine
d
(Y/N)
Technical skill
high
1
week
yes
communication
Writing skill,
communication skill
Medium
1
week
no
Lack of
experience
high
2
week
yes
Lack of
knowledge
low
3
week
yes
Page 15 of 19
Assessment Task 1
Managers comments
Employees are leering and gaining
knowledge, they are improving in
communication skills.
Staff members comments
We are happy because they are
improving
Signature
Date
26th of Jan.
Signature
Date 28th of Jan.
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Assessment Task 1
2.Selling department
After purchasing, this department do train their employees it is
more beneficial for
company and employees. So employees of this department
sales 2 mobile phone
every day, it means 14 mobile phone per week. The company
give the feedback that
The average of selling department is good.
3. Marketing department
This department is advertising regarding sales . In this
department company
Introduce about company product through media advertising
and newspaper.
Company analyse and review the target in the starting of every
month. Company find
That through these efforts company development has been
moderate.
Page 17 of 19
Assessment Task 1
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Assessment Task 1
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