Amity Campus

Uttar Pradesh
India 201303

ASSIGNMENTS
PROGRAM: DBM
Subject Name
Study COUNTRY
Roll Number (Reg.No.)
Student Name

:
:
:
:Tebogo Khutsafalo

INSTRUCTIONS
a) Students are required to submit all three assignment sets.
ASSIGNMENT
Assignment A
Assignment B
Assignment C

DETAILS
Five Subjective Questions
Three Subjective Questions + Case Study
Objective or one line Questions

MARKS
10
10
10

b)
c)
d)
e)

Total weightage given to these assignments is 30%. OR 30 Marks

All assignments are to be completed as typed in word/pdf.
All questions are required to be attempted.
All the three assignments are to be completed by due dates and need to be
submitted for evaluation by Amity University.
f) The students have to attached a scan signature in the form.

Signature :
Date
:

_________________________________
_________________________________

( ) Tick mark in front of the assignments submitted

Assignment
Assignment B
Assignment C
A
Section A

1. Economists regard management as one of the

important production used for creating wealth,
accountants consider management as process of
analyzing and interpreting various facts,data and
statements specially in relation to profitability and
fanancial soundness while behavioral scientists place
more emphasis on the human aspect involved in
management and treat it as a human and social
process. To me the most important one is by
accountants considering management as a process of
analyzing and interpreting various facts,data and
statements specially in relation to profitability and
financial soundness. It most important because
management must analyze the facts,data and
statements to make decision especially in relation to
profit as to make profit is the objective of every
management.
2. Discuss the 14 general principles of management given
by Fayol. Which principle do you think is the most
important?
Of the 14 general principles of
management given by Fayol the most important
principle is surbodination of individual to general
interest as common interst is above the individual
interest. Individual interest must be subordinate to
general interest when there is conflict between the
two. However,factors like ambition,laziness,weakness
e.t.c tend to reduce the importance of general
interest. Therefore superious should set an example in
fairness and goodness.The agreement between the
employers and employees should be fair and there
should be constant vigilance and surpervision.

3. "Decision making is the most critical managerial task."

Discuss the above statement in light of decisionmaking steps.
Dicision making is the core of
planning as managers must identify problems and
make decision for the benefit of the
business/organization.
4. Which party bears more responsibility in the
communication process- sender, receiver or both'?
Justify your answer. Both as they both must make
sure they have the same understanding of whats
being communicated so that the organizational goals
can be reached.
5. "Planning is charting the future course of action at
present." Do you agree? Discuss the advantage of
planning as a management process.
Yes I agree,the
advantages of planning is that it gives focus and
clarity on what to be done.

Section B
All questions carry equal marks.

1. Management can be defined as "a process of bringing

about improvement in knowledge, skill, habits, and
attitudes of the employees 'in an organization".
Discuss.
Management makes workers efficient and
motivate them through training therefore giving them
skills and supervision with inspiring
leadership.Management brings about guidance and
motivate workers towards best performance in an
organization.
2. Which are the various types of plans you are familiar
with? Discuss the steps involved in the planning
process.
Various types of plans I am familiar
with are long-term,short-term,specific and directional
plans as well as strategic and operational plans. Steps
involved in planning process are as follows:Perceive
the problem, establish what to achieve, find out what
to do to achieve your aim, evaluate various choices
you have and choose one appropriate plan, workout
the finer points of the selected plan, establish
activities which need to be done and arrange them in
proper sequence and implement the plan.
3. Departmentalization is grouping activities and people
into departments. Which are the various forms seen in
the industry? Various forms of departmentalization
are as follows: Departmentation by numbers,
departmentation by time,departmentation by
function,departmentation by
territory,departmentation by customer and
deparmentation by product.

Case Study
NO COMMISSIONS ALLOW ED

When Mr. Ram Bansal took over the handbag department at RK & Company New
Delhi, he established several important goals for the department. One was to
increase sales without increasing the number of salespeople or the way they were
paid. Unlike some retail supervisors, Mr. Bansal was not in a position to use
commissions to reward improved performance. All his employees were paid a
straight wage without commissions and all members of the staff were union led. He
also wanted to improve customer service and employee satisfaction.
This arrangement offered few motivational options and had a negative effect on
employee attitudes. In other departments of the company, customers were often
shown a dressing room "cop" who asked how many garments were included and
gave them the appropriately coloured tag.
The original sales clerk rarely appeared for additional customer service. Many sales
people in the company were painfully aware of the lack of personal commitment to
their job and customers. One employee commented, "There's a lot of talk about
increasing customers." Mr. Bansal knew he had to make some changes in order to
improve the sales production in the department.

His first step was to give full-time employees their own counter area and their own
line of merchandise. He also increased the responsibility of the sales staff for
managing their own inventory and their own line of merchandise. Any sales person
who needed information was encouraged to offer the buying staff suggestions, was
encouraged to talk with buyer of handbags. Previously, the sales staff had felt they
were not supposed to talk to buyers.
Every week, Mr.Bansal brings the staff together for a meeting. At these meetings,
he emphasizes the importance of customer service 'and reviews any change in
departmental policies and procedures. He also encourages employees to discuss
problems and ask questions. These meetings provide Mr. Bansal with an opportunity
to publicly recognize the accomplishments of employees.

Questions

1. What motivational need did Mr. Bansal satisfy for his

full-time employees?
He gave them more
authority and gave them their own line of merchandise
.He also made sure there was interaction between
him and the employees.
2. Discuss these needs with reference to Maslow's
hierarchy of needs. Those needs were
physiological,safety and security needs in terms of
needing space to work on and having a cordial
relation free from threat.
3. Mr. Bansal achieved significant productivity gains
because of a positive change in employee's attitudes.
What motivational strategies did he use to achieve
this success?
Motivational strategies he used was
giving them space to work on,having a good
interaction with them and giving them a sense of
belonging with no threats thereby fullfiling their
needs.
Section C
Objective Type Questions

All questions carry equal marks

1. The ability to see the organization as a whole and being aware how changes in
anyone part of
the organization affect all the other parts is known as:
a. Leading skill
b. Human Skill
c. Conceptual skill

d. Organising skill

2. Which of the following should be encouraged by a manager in order to develop

subordinate
loyalty?
a. Understanding and camaraderie
b. Open communication and effective delegation
c. Effective delegation and clear task definition
d. Opening communication and effective motivation

3. A system in which the level of equilibrium between its subsystems is always

dynamic may be
termed as:
a. An open system
b. A closed system
c. A system which is self sufficient and self regulatory
d. All of the above

4. A plan can not be said to exist unless:

a. It has been reduced to writing
b. It has been signed by the chairman
c. It has been conveyed to all managers
d. Commitment of resources, direction, or reputation has been made

5. The managerial function of staffing means:

a. Hiring people for the organization
b. Filling, and keeping filled, positions in the organization structure

c. Right man for the right job

d. Maintaining good relationship between staff and the line personnel

6. Corporate planning is nothing but (choose the most appropriate one).

a. Planning the future of the organization
b. Planning for expansion of the organization
c. Planning for Human Resources Utilization
d. Budgeting for an extended period

7. (2+2 = 5) effect is often used to indicate:

a. Error in mathematical problems
b. Synergy
c. Enhanced skills
d. Better management control and supervision

8. Which one of the following is not a component of McKingsey's 7-S Framework?

a. Staff
b. Skills
c. Shared value
d. Sale

9. SWOT Analysis (TOWS Matrix) is a modem management tool for:

a. Inventory control
b. Production scheduling
c. Human Resource Development
d. Developing of alternate strategies during planning 10.

10. A company
a. Is a person
b. Though a person has neither a mind nor a body of its own
c. Is an artificial person which has no body but has a mind of its own
d. Is an artificial person, invisible, intangible and existing only in contemplation of
law

11. Effective communication means:

a. 20 per cent listening
b. 50 per cent listening
c. 50 per cent reading
d. 50 per cent speaking

12. Conflict is:

a. Always destructive
b. Always constructive
c. Never constructive
d. Could be destructive or constructive

13. Job Evaluation is a technique which aims at:

a. Establishing fair and equitable pay structure
b. Analysing of requirement of updating technology
c. Assessing safety requirement of jobs
d. Improving productivity

14. Induction or Orientation is an integral part of:

a. Training
b. Selection
c. Recruitment
d. Neither of the above

15. Conflicts in work environment could be classified as under (Tick mark wrong
one).
a. Perceived conflict
b. Apparent conflict
c. Manifest conflict
d. Latent conflict

16. Industrial Dispute Act, 1947 provides the following Industrial Relations
machinery for resolution
of conflicts: (Tick mark wrong one)
a. Negotiation
b. Conciliation
c. Mediation
d. Arbitration

17. The most common type of performance appraisal scheme followed in Public
Sector is:
a. Management Group Appraisal
b. Superior-subordinate Appraisal
c. Staff-group Appraisal
d. Committee Appraisal

18. What can an organization do to alleviate stress (Tick mark wrong one).
a. Undertake a stress audit
b. Use scientific input
c. Spread the message of stress awareness
d. Organise job evaluation

19. The power a person derives from the closeness to a powerful person is known
as:
a. Authority
b. Emotional power
c. Expert power
d. All of the above

20. The saying "Give a man fish, He will eat it, Train a man to Fish, He will feed his
family" is used
in relation to which management activity?
a. Motivation
b. Recruitment
c. Training
d. Production

21. Performance review is done to:

a. Reward work done
b. Focus on areas requiring improvement
c. Giving appropriate feed back to individuals
d. All of the above

22. The influence a person has because of his high competence may be termed as:
a. Authority
b. Reflected power
c. Referrent Power
d. Reinforcing power

23. When a young person joins an organization he needs some senior person in
whom he can
confide and get advice and support. Such a relationship may be called:
a. Mentoring
b. Counselling
c. Listening
d. Understanding

24. Counselling is:

a. Helping the employee to grow and develop
b. Giving him feed back
c. Reading hi9s performance report
d. Explaining legal implications

25. The term OCTAPAC is used in relation to which of following:

a. Organisational Development
b. Organisational culture and climate
c. Quality control
d. Marketing synergy

26. Line Managers are:

a. Supervisors
b. Staff authorities
c. Managers with authority to direct operations in their spheres of activity
d. Production.& Marketing Managers

27. Job specification spell out:

a. The functional description of the job.
b. The attributes of person in terms of education, training expenses, abilities, skills
&
aptitude
c. Neither of the above
d. Both (a) & (b) above

28. The methods of recruitment may include:

a. Internal
b. Direct
c. Indirect and Third Party
d. All of the above

29. Which of the following is not a typical Rater error:

a. Average behaviour
b. First Impressions
c. Tendency
d Central. Halo effect

30. Spillover Effect in Rater Errors means:

a. Rating is influenced by the most recent Behaviour

b. Basing the entire appraisal on the basis of one perceived positive quality
c. Allowing past performance to influence how present performance is evaluated
d. Ratee may be rated very strictly or very leniently

31. Key result areas are usually termed as:

a. Objectives
b. Mission
c. Goals
d. KRAs

32. The logical and possible sequences of positions that could be held by an
individual based on
what and how people perform in an organization is called:
a. Career
b. Career Anchors
c. Career Path
d. Succession Planning

33. "In-Basket" Technique is used in:

a. Production
b. Marketing
c. Training
d. Accounting

34. The Act which aims to ensure regular and prompt payment of wages and to
prevent the
exploitation of wage earners by prohibiting arbitrary fines and deductions is called:

a. The Equal Remuneration Act, 1976

b. The Payment of Bonus Act, 1965
c. TheMinimumWagesAct,l948
d. The Payment of Wages Act, 1936

35. "All reasonably healthy adults have a considerable Reservoir of Potential

Energy" is one of the
basis principles of:
a. Motivation
b. Performance Appraisals
c. Development
d. Job Evaluation

36. For reduction/retrenchment firms now offer inducements to the Workforce to

leave on their
own before they reach the age of superannuation. Such a scheme is called:
a. Golden Handshake
b. Voluntary Retirement Scheme
c. Both (a) and (b) above
d. Neither (a) nor (b) above.

37. An enquiry into the allegations of misconduct against an employee conducted

within the
organization based on the principles of natural justice is called:
a. Investigation
b. Disciplinary proceeding
c. Domestic Enquiry

d. Disciplinary action

38. What are the barriers to communication?

a. Noise
b. Ourselves
c. Stress
d. All of the above

39. Which one is not a type of communication?

a. Horizontal
b. Upwards
c. Inwards
d. Downward

40. Which one is not a stage of Group process?

a. Forming
b. Norming
c. Welcoming
d. Performing