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SYNOPSIS

ON

Effect of Work Environment on Job Satisfaction

Submitted To
Dr. Purva Kansal
UBS, PU

Submitted by
Neha Gupta
Pankaj Yadav
Sahil Arora
MBA-B

Table of Contents
1. Introduction2
2. Research Objectives2

3. Variables..................................................................................................................2
4. Hypothesis....3
5. Conceptual Model....5
6. Research Methodology.5
a. Research Design...6
b. Sampling...6
c. Data Collection..
7
7. Data Analysis9
8. References.10

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1. INTRODUCTION
Attitudes are evaluative statements-either favourable or unfavourable, about objects, people
or event. When people speak about employee attitudes they usually mean, Job Satisfaction,
which describes a positive feeling about a job resulting from an evaluation of its
characteristics. Job satisfaction is positively related to job performance, citizenship behaviour
and customer satisfaction and inversely related to absenteeism, turnover and workplace
deviation.
Work environment mean everything that forms part of employees involvement with the work
itself, such as the relationship with co-workers and supervisors, organisational culture, room
for personal development etc. It affects an employee both physiologically and
psychologically. Physical, mental and social conditions within a workplace play a major role
in influencing the level of job satisfaction and commitment of an employee.
Need for the study:
Environmental factors contribute to employees productivity, quality of output and turnover.
Unhealthy, depressing and unsafe work environment leads to job dissatisfaction and
eventually low productivity. Everyday an individual, be it a male or female, a worker or an
executive, a Technician or a Manager, First level employee or a CEO, has to make decisions
at each step of his/her daily routine and these decisions are affected by work environment.
This in turn affects their thought process and eventually their job performance. So, it is
important to study various work environment characteristics and how they impact employee
attitudes which leads to job satisfaction.

2. RESEARCH OBJECTIVES
The objective of the proposed research is to study the impact of work environment
characteristics like personal significance, supervisory relationship and employee freedom on
the level job satisfaction among employees and its relationship with demographic factors.

3. VARIABLES
DEPENDENT VARIABLES:
Job Satisfaction
INDEPENDENT VARIABLES:
Work Environment

Personal Significance
Supervisory Relationship

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Employee Freedom

4. HYPOTHESIS
H1: There is a positive relationship between various demographic factors and job
satisfaction.
H2: There is a positive and significant relationship between work environment and job
satisfaction.
H2a: There is a positive and significant relationship between personal significance of
employee and job satisfaction.
H2b: There is a positive and significant relationship between supervisory relationship and job
satisfaction.
H2c: There is a positive and significant relationship between employee freedom and job
satisfaction

OBJECTIVES
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HYPOTHESIS

DEPENDENT

INDEPENDENT

VARIABLES
To study the
H1: Positive relationship exists Job Satisfaction
relationship between between demographic factors and
various demographic decision making quality
factors and job
satisfaction

To study the impact


of work environment
characteristics on
job satisfaction.

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H2: There is a positive and Job Satisfaction


significant relationship between
service
quality
and
job
satisfaction.
H2a: There is a positive and
significant relationship between
personal significance and job
satisfaction.
H2b: There is a positive and
significant relationship between
supervisory relationship and job
satisfaction.
H2c: There is a positive and
significant relationship between
employee freedom and job
satisfaction.

VARIABLES
Demographic Factors

Age
Gender
Education
Income

Work Environment

Personal
Significance
Supervisory
relationship
Employee Freedom

5. CONCEPTUAL MODEL
AGE
GENDER
EDUCATION
INCOME

Personal
Significance

Work Environment

Supervisory
Relationship

Employee
Freedom

Job Satisfaction

Independent
Variable

Dependent
Variable

6. RESEARCH METHODOLOGY
RESEARCH DESIGN:
The research design used would be Descriptive Design. Survey research method
(Questionnaire) would be used for research design.

SAMPLING PROCEDURE:
Unit of Population

: Individuals

Sampling Unit

: Employees of Food Service Industry

Sample Size

: 150

Extent

: Chandigarh, Panchkula, Mohali and Zirakpur

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Sampling Technique : Simple Random Sampling


Data Collection Method: Questionnaire

DATA COLLECTION:
(a) INSTRUMENTS:
Work Environment: Research done by Dennis M. Daley, Humanistic Management
and organisational Success: The effect of Job and Work Environment Characteristics on
Organisational Effectiveness, Public Responsiveness, and Job Satisfaction. The survey
questionnaire used in this study contained items drawn from those used in the Federal
Employees Attitude Survey (1980).
Job Satisfaction: Wood, Chonko and Hunt 1986.
(b) SCALES:
Likerts scale will be used to get the questionnaires filled. It is a psychometric scale.
When responding to a Likert questionnaire item, respondents specify their level of
agreement or disagreement on a symmetric agree/disagree scale for a series of
statements.
The Likerts scale is the sum of responses on several Likert items. The format of a
typical 5 level Likert item:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

Variables

Questionnaire

Job
Satisfaction

Wood,
Chonko and
Hunt 1986

Dimensions
of Item
Satisfaction
With
Information

Items

Annexure

William O. Bearden and


Richard G.Netemeyer.
Handbook Of Marketing
Scales. SecondEdition.
New Delhi:
SAGE Publisher,1999.

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I am Satisfied with
the Information I
receive from my
superior about my
job performance.
I receive enough
information from
my
supervisor
about
my
performance.
I receive enough
feedback from my
supervisors
on

Satisfaction
With
Variety

Satisfaction
With
Closure

Satisfaction
With Pay
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how well I am
doing.
There is enough
opportunity in my
job to find out how
I am doing.
I am satisfied with
the variety of
activities my job
offers.
I am satisfied with
the freedom I have
to do what I want
on the job.
I am satisfied with
the opportunities
my job provides
me to interact with
others.
There is enough
variety in my job.
I have enough
freedom to do
what I want in my
job.
My
job
has
enough
opportunities for
independent
thought
and
action.
I am satisfied with
the opportunities
my job gives me
to complete tasks
from beginning to
end.
My
job
has
enough
opportunity
to
complete the work
I start.
I am satisfied with
the pay I receive

Work
Environment

Dennis
Daley

M. Personal
Significance

Supervisory
Relationship

Employee
Freedom

Demographic
factors

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Age

for my job
I am satisfied with
the security my job
provides me.
The work I do on
my
job
is
meaningful to me.
Doing my job well
gives me a feeling
that
I
have
accomplished
something
worthwhile.
The things I do on
my
job
are
important to me.
My job duties are
clearly defined by
my supervisor.
My supervisor sets
clear goals for me
in my present job.
My job gives me
opportunity to use
my
own
judgement
and
initiative
(Technical).
I have great deal
of say over what
has to be done on
my job
(Job management).
I have great deal
of
say
over
decisions
concerning my job
(Institutional).
18-24
25-34
35-44
45 and above

Dennis M. Daley,
Humanistic Management
and
organisational
Success: The effect of
Job
and
Work
Environment
Characteristics
on
Organisational
Effectiveness,
Public
Responsiveness, and Job
Satisfaction.

Gender
Education

Annual
Income

Male
Female
High school
Graduation
Post-Graduation
Below 1 lac
1-3 lac
3-5 lac
5 lac and above

DATA ANALYSIS
Hypothesis
Data Analysis Tools
The
objective
of
the Chi square test
proposed study is to show
that
relationship
exists
between
Demographic
Factors and job satisfaction.

Part Questionnaire

PART-A

The
objective
of
the Correlation Analysis
proposed study is to show
that Personal Significance is
positively related with job
satisfaction.
The
objective
of
the Correlation Analysis
proposed study is to show
that Supervisory relationship
is positively related with job
satisfaction.
The
objective
of
the Correlation Analysis
proposed study is to show
that Employee freedom is
positively related with job
satisfaction.

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PART-B

REFERENCES
Dennis M. Daley , Humanistic Management and organisational Success: The effect of Job
and Work Environment Characteristics on Organisational Effectiveness, Public
Responsiveness, and Job Satisfaction, Proquest Database.
William O. Bearden and Richard G.Netemeyer. Handbook Of Marketing Scales.
SecondEdition,New Delhi: SAGE Publisher,1999.
Bartle, S.A., Dansby, M.R.,D. Landis and R.M. McIntyre (2002) The Effect of Equal
Opportunity Fairness Attitudes on Job Satisfaction, Organizational Commitment, and
Perceived Work Group Efficacy Military Psychology Vol.14, No.4, pp.299-319.

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