TCS India FAQs Pharmacy Benefits

VERSION 1.0

TCS Confidential

April 13

Frequently Asked Questions

1.

What is Pharmacy Benefits?

Pharmacy Benefits is a unique range of services offered by Medybiz Pharma Pvt. Ltd. in India, for
TCS India employees.
Medybiz Pharma offers the following benefits:
Medicines and Non pharmacy products for you and your family members will now be available
at your doorstep at a discounted rate.
Free delivery at TCS Office / Employees residence. (Business / Delivery days Monday to
Saturday)
Same day delivery for orders booked for TCS office delivery (Order requires to be placed
before 11.00 AM)
Next day delivery for all orders booked for residence delivery
Cashless transaction option available for prescription medicines ordered for self and
dependents as covered under TCS Health Insurance Scheme, subject to approval and
availability of domiciliary limits.
Availability of a single window for resolutions of grievances through a call centre / dedicated
SPOC.

2.

Who can avail this benefit?

This benefit is available to TCS India employees and their families.

3.

How can I avail this Service?

There are 2 options to avail this service:
1. You can call Medybiz Pharma Call Centre # 1860 425 2662
2. You can place your order through Mediassist IWP through the below path:
Mediassist IWP > VAS (Value Added Services Menu) > Health Check up Benefits > Pharmacy
Benefits

Link to logon to Mediassist IWP: www.mediassistindia.net/Corporate (URL is case sensitive)

Login ID= Employee no@tcs (e.g. 111111@tcs)
Password = dd/mm/yyyy (DOB) (for first time user) or password earlier set by employee
4.

What are the services offered by Medybiz Pharma?

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Medybiz Pharma offers a free delivery service at a TCS office or your Residence, subject to
meeting the minimum order value requirement.
The Minimum order value is Rs. 250 for delivery at TCS office and Rs 500 for delivery at
residence. Orders between Rs.250 and Rs.500 will be delivered at TCS Office only.
Below are the implementation specifics of the services:
Mode of Payment

Applicability

Order can
be placed
through

Discount will be applicable

Prescription
Medicines

Employee and
insured dependents
under TCS India HIS

IWP / Call
centre

Other Family
members

Call centre

Cashless /
Cash on
Delivery

Over the
Counter

Discount will not be

applicable

Non Pharmacy / Over

the counter Items

Medicines

Cash on
Delivery
Cash on Delivery

Cash on
Delivery

Cash on
Delivery

Note:
- Non Pharmacy products include healthcare equipment or surgical products only ( BP machines,
Syringes)
- A valid prescription is mandatory for prescription medicines and Non Pharmacy products
- Over the Counter (OTC) medicines (e.g. Crocin, Asprin etc) / Over the Counter (OTC) items
(eg. Weighing scale, Thermometer, contact lens solution) are those that may be sold directly to
a consumer without a prescription from a doctor
- Sanitary products, cosmetics, baby food products. will not be delivered
- Cashless delivery option is subject to approval and availability of domiciliary limits.
5.

What is the Discount that will be offered?

Up to 15% discount will be offered to TCS employees and their dependents covered under TCS
India - Health Insurance Scheme, and up to 10% discount will be offered to other family
members, subject to the minimum order value.
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Please note that discounts will be offered only on Medicines (Prescription and Over the Counter).
For example: If the order value is Rs 500, of which the medicine cost is Rs 150, you will eligible
for a discount only on Rs 150.

Place of Delivery

Minimum Order Amount

(10% discount
applicable)

Minimum Order Amount

(15% discount applicable)

Office

250/-

500/-

Residence

500/-

1,000/-

Note: Discounts will be termed as Rewards in your bill(s).

6.

Is there any minimum order value for ordering with Medybiz Pharma Pvt. Ltd.?
Yes. The minimum order value for ordering is Rs.250.

7.

Is it mandatory to upload the prescription at the time of placing an order through IWP?
A valid prescription has to be compulsorily furnished for prescription medicines and Non
Pharmacy products. It is advisable to upload your prescription while placing an order through
IWP. However in case the prescription is not uploaded at the time of placing the order, it will be
mandatory to produce the same on delivery. In case a valid prescription is not produced, the
order will be cancelled.

8.

Is it mandatory to mention the Doctors name at the time of placing an order?

Yes, it is mandatory to mention the Doctors name while placing the order through IWP as well as
through the call centre. The Doctors name at the time of placing the order should be the same as
that mentioned in the Prescription. In case the Doctors name in the prescription does not match
with the Doctors name mentioned while placing the order, the order may be cancelled and a new
order with correct details will need to be placed.

9.

Do I need to make any payment at the time of delivery?

While placing an order you have an option to choose the transaction as Cashless or Cash on
Delivery (CoD).
Cashless benefits are available for prescription medicines based on approval of the request and
availability of domiciliary limit as per TCS India - Health Insurance Scheme

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April 13

The CoD option needs to be used for Non Pharmacy products and Over the Counter (OTC)
medicines/ items since these do not fall under domiciliary claims as per TCS India - Health
Insurance Scheme.
10.

Can I order Non-Pharmacy products or OTC items along with prescription medicines?
Non-pharmacy products can be ordered only under CoD transaction. In case you are using the
Cashless facility for ordering prescription medicines, a separate order should be placed for NonPharmacy products as they do not fall under domiciliary claims as per TCS India - Health
Insurance Scheme.

11.

I dont have a valid prescription. Can I still place the order?

No. A valid prescription is required for fulfilling all prescription medicine, Non pharmacy products
(Healthcare equipment or surgical products) orders.

12.

In case of repeat orders for the same medicines, do I have to upload the prescription every
time I place an order?
The same order can be replicated as long as the prescription is valid. No prescription upload is
required in such a case.
For example, in case the prescription is valid for six months and you have placed an order for one
months medicine, you need to upload the prescription only once and then replicate the order as
long as the prescription is valid.
If the prescription is not uploaded at the time of placing the order, it is required to be produced at
the time of delivery to the Delivery Executive, who will take a picture of the same, and upload it in
the system for future reference.

13.

How I can replicate the order?

To replicate the order through IWP you can use following path:
Mediassist IWP > VAS (Value Added Services Menu) > Health Check up Benefits > Pharmacy
benefits > My Orders (click on the replicate option against the previous order number)

To replicate the order by calling the Medybiz Pharma Call Centre # 1860 425 2662 you are
required to mention the reference of the previous order number.
Note: Medybiz will re-verify the validity of the previous prescription and a new order number will
be generated.
14.

Not all prescriptions have their validity mentioned. What should I do in such a case?

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April 13

If the validity is not mentioned in the prescription, it can be considered valid for the current Health
Insurance Scheme duration. A new prescription should be produced once the scheme is
renewed. The current TCS India Health Insurance Scheme year is from 01 April 2013 to 31
March 2014.
15.

Can I get a valid bill for every purchase I make?

Yes, you will receive an original copy of the bill for a CoD transaction and a duplicate copy for a
Cashless transaction since the original bill will be submitted to the Insurance Company.

16.

Can I view my prescriptions and invoice online?

In case you have uploaded your prescription while placing an order through IWP, it will be
available for you to view immediately. In case you have produced the prescription on delivery, it
will be available for you to view in the system 1 day after the delivery.

17.

How can I order my medicines if I am at travelling/not connected to IWP?

You can place an order through the dedicated Medybiz Pharma Call Centre # 1860 425 2662
which is available from 8:00 am to 8:00 pm, Monday to Saturday.

18.

Is it possible that the medicines I have ordered are not delivered?

Medybiz Pharma is committed to deliver your order on time. However in case the requested
medicines are not available in the market due to any reason, Medybiz Pharma will inform you
about the same and will also keep you updated on the status of your order.

19.

What is the delivery turnaround time?

Delivery in Office:
Any order placed before 11:00 am, will be delivered at the TCS Office on the same day. Any
order placed after 11:00 am will be delivered at the TCS Office on the next working day.
In case an order is placed on Friday after 11:00 am, it will be delivered at the TCS office on the
following Monday.
Delivery at Residence:
All residence delivery requests will be delivered on the next working day (from Monday to
Saturday)

20.

What are the documents required to be produced at the time of delivery?

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You are required to produce following documents at the time of delivery:

Delivery in Office:
TCS ID Card + Prescription (if not uploaded while placing the order)
In case you are not available to take delivery, you are required to authorize a representative
along with a letter of authorization for accepting the medicines on your behalf
Delivery at Residence:
Prescription (if not uploaded while placing an order) + Photo ID proof of the recipient like
Driving license/ Passport/ PAN card/ Aadhaar Card/Voter Card etc (In case TCS ID card is not
available)
21.

What if I have chosen the home delivery option and the recipient does not have an
Identity proof?
In case the recipient does not have a valid Identity proof, you should ensure that he/she has a
letter of authorisation along with a photo copy of your Company ID card at the residence, to be
produced at the time of delivery

22.

What if I am not available when the Delivery Executive comes to deliver my order?
The Delivery Executive will call/SMS you on arrival at your office premise / residence and on
arrival will wait for 10 minutes. The order would be re-delivered on the next working day if you
miss to take the delivery.

23.

What is the validation process if an order is placed via the call centre?
While placing an order through the call centre, you will need to identify yourself by sharing your
employee ID and answering a few questions on your dependents as covered under the TCS India
- Health Insurance Scheme.

24.

Can I cancel an order once it is placed?

Your order can be cancelled only when your order status is ordered in the IWP system. In case
the order reaches the in process status, it cannot be cancelled.

25.

How can I track the status of my order?

You can view the status of your order by logging in to IWP.

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You may also dial 1860 425 2662 to get in touch with the Medybiz Pharma Customer Care
Executive to track the status of your order.
26.

Whom shall I follow up with in case my order has not been delivered at the scheduled
time or in case I receive a damaged or wrong medicine
In case of any grievance / query, you may contact Medybiz Pharma call centre at 1860 425
2662. All your queries will be resolved within a maximum of 2 days.
In case you are unsatisfied with the resolution, you may write to the TCS Account Manager at
the following email id: spoctcs@medybizpharma.com. (Refer Appendix A for the escalation
matrix)

27.

The Medicine Packet received was not intact. What should I do?
Do not accept it. Return it to the Delivery Executive.

28.

Is the home delivery option possible for my dependents whose address is not under
serviceable network?
No. Medybiz Pharma does not offer delivery service in non-serviceable networks.

29.

Which are the locations covered under MedyBiz Pharmas serviceable network for
Pharmacy Benefits?
All TCS locations (except Goa and Jamshedpur) are covered under serviceable network.
Following is the list of locations where delivery is possible:

Ahmedabad
Bangalore
Bhubaneswar
Chennai
Cochin
Delhi and NCR
Hyderabad
Kolkata
Lucknow
Mumbai
Pune
Trivandrum

Delivery will be restricted to within city limits for the above mentioned cities.
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Appendix - A
Escalation Matrix
Level

Day (s)

Contact Point

Mode of Contact

Level 1

Call Centre

1860 425 2662

Level 2

Call Centre Head

cchead@medybizpharma.com

Level 3

TCS SPOC/ACC Manager

spoctcs@medybizpharma.com

Level 4

COO

coo@medybizpharma.com

Level 5

CEO

ceo@medybizpharma.com

TCS Confidential

April 13