Professional Documents
Culture Documents
System Requirement
Business Target Processes Analysis
Analysis Environment Specifications
Process Analysis Requirements Review
Requirements
Program Specifications
Unit Test Plans
CRM Application CRM Enhancements Program Units
Customization
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Review
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User Manual
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&Training Integration Testing Integration Test Plan
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Tested System
A flawless implementation of a CRM of best practices adopted in the closely with users to capture business
solution is crucial to its success and industry. This methodology helps our requirements and processes, and map it
a collaborative approach during customers achieve a successful CRM to the application of your choice.
implementation is a step in that implementation in short time–with
maximizing benefits for you. setting up the test environment. UAT Data consolidation and migration
coordinators will also hand-hold users, Data quality is the most critical
Computer – telephony integration (CTI) monitor and track suggestions during element for the success of any CRM
Call centers are effective channels for UAT. implementation. Our experts use data
and integrate major components such as User training and implementation support maintain data sanctity.
to harness the true value of a call center. ensuring user adoption and in optimizing
i-flex solutions limited, i-flex Park, C/o Embassy Business Park, C.V Raman Nagar, Bangalore-560093, India
All rights reserved. No part of this work may be reproduced, stored in a retrieval system, adopted or transmitted in any form or by any means (electronic, mechanical, photographic, graphic, optic recording or otherwise), translated
in any language or computer language, without the prior written permission of i-flex solutions.
Due care has been taken to make this document as accurate as possible. However, i-flex solutions makes no representation or warranties with respect to the contents hereof and shall not be responsible for any loss or damage
caused to the user by the direct or indirect use of this document. Furthermore, i-flex solutions reserves the right to alter, modify or otherwise change in any manner the content hereof, without obligation of i-flex solutions to notify
any person of such revision or changes.
This announcement contains forward-looking statements regarding platforms to be supported. General availability, prices, final functions, ordering information, and terms and conditions will be provided when the actual products
are announced.
i-flex and FLEXCUBE are registered trademarks of i-flex solutions. Reveleus, Daybreak and PrimeSourcing are trademarks of i-flex solutions and are registered in several countries.
All company and product names are trademarks of the respective companies with which they are associated.
24 X 7 Global Helpdesk and Production Support
Be it onsite or offshore, our Global Helpdesk is always alert and quick to respond
Inadequate support while handling Helpdesk “Discovery” in handling critical queries at “odd-
application, database or hardware Our experienced analysts will evaluate hours” with relative ease. Extending this
queries can render an application your helpdesk needs against your current service, our consultants can understand
useless–however effective it is processes. Whether you have a helpdesk your helpdesk needs, develop a robust
otherwise. With i-flex CRM helpdesk already or you are contemplating one, model for “support” and setup a reliable
and production support service, help we can assess your needs and decide on support center.
support. We also have various levels of 24 X 7 global helpdesk setup and data security and access cause
Service Level Agreements (SLA) to suit We extend 24 X 7 helpdesk support in discomfort to users as well as to the
your requirements. 17 countries across America, Europe IT team. Resolving them quickly is
optimum response time. be carried out—as required—in every global support methodology.
helpdesk support has been designed during the ‘appreciation’ phase, if past Before starting the first level of
based on our experience of taking over data is not adequately available, the production support, we finalize the
and running support assignments. ‘appreciation document’ would define a client-specific methodology and this is
i-flex can customize the methodology process for collecting critical data for then followed right through.
i-flex solutions limited, i-flex Park, C/o Embassy Business Park, C.V Raman Nagar, Bangalore-560093, India
All rights reserved. No part of this work may be reproduced, stored in a retrieval system, adopted or transmitted in any form or by any means (electronic, mechanical, photographic, graphic, optic recording or otherwise), translated
in any language or computer language, without the prior written permission of i-flex solutions.
Due care has been taken to make this document as accurate as possible. However, i-flex solutions makes no representation or warranties with respect to the contents hereof and shall not be responsible for any loss or damage
caused to the user by the direct or indirect use of this document. Furthermore, i-flex solutions reserves the right to alter, modify or otherwise change in any manner the content hereof, without obligation of i-flex solutions to notify
any person of such revision or changes.
This announcement contains forward-looking statements regarding platforms to be supported. General availability, prices, final functions, ordering information, and terms and conditions will be provided when the actual products
are announced.
i-flex and FLEXCUBE are registered trademarks of i-flex solutions. Reveleus, Daybreak and PrimeSourcing are trademarks of i-flex solutions and are registered in several countries.
All company and product names are trademarks of the respective companies with which they are associated.
Migration and Upgrade Services
Our well-defined methodology will ensure a rapid and risk-free upgrade
“Upgradation—just a click away” is a Upgrade assessment and planning planning and detail the set of activities
myth. This service provides you with an that will be carried out as part of
migration services to meet the needs of We will manage the entire upgrade
All rights reserved. No part of this work may be reproduced, stored in a retrieval system, adopted or transmitted in any form or by any means (electronic, mechanical, photographic, graphic, optic recording or otherwise), translated
in any language or computer language, without the prior written permission of i-flex solutions.
Due care has been taken to make this document as accurate as possible. However, i-flex solutions makes no representation or warranties with respect to the contents hereof and shall not be responsible for any loss or damage
caused to the user by the direct or indirect use of this document. Furthermore, i-flex solutions reserves the right to alter, modify or otherwise change in any manner the content hereof, without obligation of i-flex solutions to notify
any person of such revision or changes.
This announcement contains forward-looking statements regarding platforms to be supported. General availability, prices, final functions, ordering information, and terms and conditions will be provided when the actual products
are announced.
i-flex and FLEXCUBE are registered trademarks of i-flex solutions. Reveleus, Daybreak and PrimeSourcing are trademarks of i-flex solutions and are registered in several countries.
All company and product names are trademarks of the respective companies with which they are associated.