Chris Jarrell

817-229-4149
chris.jarrell@sbcglobal.net / https://www.linkedin.com/in/chrisjarrell

BUSINESS OPERATIONS MANAGEMENT

Exemplary record providing the vision, quality and leadership in operations, business development, and quality assurance
with full P&L responsibility. Successful at building organizational infrastructures for start-ups and emerging companies
while facilitating smooth transitions during periods of significant growth and change.
Strategic & Operational Planning
Customer Relations & Retention
Regional & District Management
Resource Planning & Scheduling
Policies, Processes & Procedures

Budget, Cost & Internal Controls

Management & Financial Reporting
Facility & Inventory Equipment
Retail Layout & Sell Through
Multi-Team leadership & Growth

Extremely effective at integrating operational systems/processes to solve complex business problems. Talent
for developing high-performance teams, making effective decisions, and quickly revising tactics to achieve goals
within aggressive time frames. Highly developed communications, negotiations, and organizational skills.

Selected Business Contributions

Improved Merchandising. Put together sets in open areas of sales floor to maximize "sell though" slow
seasonal or local interest items. Increased seasonal item profit by 19% overall in 22 stores.

Turn around under-performing retail markets. Identified inefficient procedural and performance areas.
Revamped facilities and equipment. Reallocated and upgraded staff. Developed efficiency, management
and flow through skills of each locations' team. Result: Completed the profit turnaround within 4 months
with a 30% increase.

Reduced turnover. Analyzed and revamped training procedures. Implemented new training systems.
Facilitated individual and group training sessions. Instilled a team approach with management and staff.
Result: Decreased turnover and exceeded company goal of 20% with an overall change from 70% down to
5% in a one year time period.

Increased Market Share. Devised and implemented advertising and promotional campaigns planned and
coordinated special events. Improved level of guest service, and quality of product. Results: Increased
sales and profits.

Lowered Shrink in retail environment of 24 stores to show an overall 27% improvement from 2012 to 2013

Launched a major cost-saving initiative at major million dollar service company. Identified potential
areas of savings; Established objectives and presented plan to Executive Management. Upon approval,
tested and implemented changes and corrective actions as necessary. Result: Saved the company $80,000
first year.

Increased quality of operations. Devised and implemented processes and procedures addressing all day
to day operational, safety and human resources issues. Established performance parameters and
evaluation criteria. Results: Quarterly inspection rating increased from a 60% to 95%.

Established a great work environment, through hiring and training new employees that fit the missions and
vision of the company. Built relationships and cultivated a fun an upbeat atmosphere. Conducted monthly
quality circles to receive feedback from employees. Used their feedback to improve operations. Results:
Instilled employee ownership regarding corporate mission and vision. Enhanced customer satisfaction
guest experience measurement scores increased from 72% to 98% over 4 months.

C. Jarrell
Resume, Page 2

Professional Experience
STRATEGIC STORAGE (Smart Stop Self Storage) Texas , 2013 - Present
Texas Operations Manager
Recruited to take over the struggling Texas market
th
2013 Texas market ranked 14 out of 5 Districts
Re-staffed and trained 80% of managers with advanced sales process and business acumen

Brought in 17 new vendors to repair, remodel and rebuild 5 of 15 locations

rd
Finished 2014 ranked 3 out of 17 Districts for Profit, Occupancy and Ancillaries
Currently developing another under-performing market in the US in addition to 3 new Market Managers
Remodeled and developed on site apartments at multiple locations to increase occupancy and rental
income
Developed merchandising and implemented process to improve overall sales 21%
DOLLAR GENERAL CORPORATION South Texas, San Antonio, Austin, DFW, 2011 - 2013
District Manager
Developed four District Managers leadership and management skills to lower turnover in the San Antonio /
Austin areas by 35%.
Created Training Class for developing retail performance skills of store management teams: developed 66
Store Managers and 39 Assistant Managers abilities-saw 3 Promotions to District Manager as a result of
this class.
Assigned the lowest performing District in the region- 15 stores with lowest sales and profit performance:
th
after 8 months, ranked 4 out of 14 Districts in the Region
Designed a performance ranking system incorporating information from 11 different reporting sources by to
allow competition and performance improvements to be quickly identified and recognized
Asked to develop time management class for all store managers in region: saw over 20 managers improve
their retail operations due to better organization and planning of weekly tasks and priorities
Recognized as having the lowest Shrink in the Southwest Division for 2012

PUBLIC STORAGE, INC.,(bought out Shurgard Storage Centers) Dallas, Texas, 2001 2011
District Manager
Took over three underperforming districts, charged with improving performance in all properties, attaining
rd
Top 5 placement in corporate ranking and 3 in company within 9 months.
Accepted full responsibility for a district with 13 struggling properties and achieved an 11% increase in
occupancy and 38% increase in profitability within the first 3 months.
Developed 5 new District Managers, replaced and/or re-motivated staff, revitalized local marketing, and
th
brought district to its current ranking of 9 out of 205 districts.
Reformed all property operations and procedures during Shurgard Storage merger.
Chosen as Regional Specialist traveling to Houston, Oklahoma, Louisiana, Utah, Missouri and Denver
markets to develop new and tenured District Managers and help them improve performance.

INTOWN SUITES HOTELS Houston, Texas 2000 - 2001

Market Manager
Relocated to Houston to improve operations at two existing hotels.
rd
Took two low occupancy hotels to top 5 placement in corporate ranking and 3 in company within 9 months.
Selected sites, managed construction, marketing, staffing and open of 4 additional hotels in Houston area, 1
in San Antonio market.
Developed District Managers for Dallas and San Antonio market.
ARBYS ROAST BEEF/SYBRA, INC., Plano, Texas, 1997 2000
Area Supervisor
nd
Recruited by Arbys 2 largest franchisee for turn-around roles in 2 Dallas area districts.
Boosted sales by 36% in less than six months while doubling net profits.
Replaced roughly 2/3 of the districts 56 salaried management and 275 hourly staff.
Cut food costs from 30% to 22.7% and lowered C.O.S. from 26.25% to 21.5%.
Selected to manage 3 new restaurants from construction phase forward.
Led all Southwest districts in automation/POS implementation.
Acted as Systems Expert to regions other district management.

Education
University Of Texas At Arlington

References Provided Upon Establishment Of Mutual Interest.