Test Your 6 f Test Your 0 “rofessional English Professional English § iPearson Education Limited Edinburgh Gate Harlow Essex O20 2JE, Enaland ‘and Associated Companies throughout the world ISBN 0 882 45148 § Firat published 1996 as Test Your Susiness English Elementary ‘This edilon pubilshed 2002 ‘Second impression, 2008 ‘Text copyright © Stove Findors 1996, 2002 Designed ard typeset by Pantok Ate Lid, Matdstono, Kent Text Your iommat devised by Peter Watcyn-Jones Mustrations ty Roger Fereday ang Anthony Seldon Printed in China swren2 Al rights reserved; 10 part of this publication may be reproduced. stored in a retrieval “system, oF vansmnitted in any form or by any means, elecronic, mechanical, ‘Photocopying, recording or otherwise, without the prior written permission of the Pubfshers, ‘Acknovwlodgements, ‘Many thanks to John Fagan end Hob Dignen al York Associates tor ther advice on the Content of tts ealton, and to Mathieu and Jérdme Flinders for their help with the proofs. Published by Pearson Education Limited in association with Penguin Books Ltd, both companies boing svosiclries of Pearson plo, For a comploto list ofthe tiles avatatio rom Panguin Engish please visit our ‘website at wwiw.penguirenglsh com, or wits to your lacal Pearson Education office (or to: Penguin English Marketing Depertmont, Pearson Education, & PL ‘Theres ota big erence between customer end ents and sometimes both cen be ved. gore, peop hope ae uy customs, whe busraeee and rofeesnal ppl ka layers ad accounanis have cles Boss san ioral word, rot someting you wa S88 onan xgeizton chert The es superior and subordinate wee orce wed otek about pool above and below you the organza, but they aloes common toca5 Your pay You have just agreed your pay with the Board, Fil in the missing words in the sentences below, benefits bonus car expenses health insurance income i pension rise selag slack option vouchers 1 Yourbase___ salary will be $500,000 per year 2 When you are 65, you will get a of $400,000 per year. 8 Butyou will get many others well. aoa ____plan gives you shares in the company which you can sell at a profit if the price goes up. S You have an expensive company —__ 6 You have unlimited travel and entertainment 7 You get free 8 You get free luncheon which you can use in ‘most restaurants in the city. 9 And you get a special go up by more than 15% in the year if the company's sales 10 So your total next year could be more than a million pounds, Even so, you are thinking about asking for another soon! One of the benefits... SECTION 1 6 Your career SECTION 1 Tony Johansen tells us about his professional ile but some of the letters are 1g ftom the key words. Fillin the missing letters, Take care with the correct form of the verb. You can then make similar sentances about your own professional lfe story 10 1 2 I guess my C Ar E E & s0 far has not been very typical. My first J__ was with Flat Earth Mechanics, __ with them in 1975. It was just after I had LF _ school. My first job was in the office but I soon M___V____to the sales, department, I knew then that 1 was bom to be a salesman! In 1980 twas P_ O_O __ to the position of sales manager. But soon after that, the company went through a bad period and most of us were M_D__ R__D__N_A_T. It took me two weeks to find another Job and at the beginning of 1981 | j__1__E_ Round Earth Mechanics. ‘This was a much more successful company and in 1990 I was A__P__I_T___ to the post of national sales manager. ‘Things have been fine since then although I was almost F__R____ once for paying my sales people too much commission. Thave no plans to RT __ R __before I'm 60. If someone © _ FR me a better job, T will think about it seriously!| SECTION + Te Your computer Match the parts of the computer (2-4) with the following terms (1-11). keyboard aoe screen CD-ROM drive printer disk drive disk 1 2 3 4 5 mouse 6 7 & — monitor 9 scanner 10 loudspeakers web camera8 Your office SECTION 1 What do you keep on your desk and in your office? Match the iterns (@-o) with the correct terms (1-155), 1 sing binder © envelopes: plastic sleeves Post-its scissors ook ew headed paper 7 waste paper bin 8 stapler 9 staples 10. in-tray 11 filing cabinet 12 hanging file 43 paper clips _ 14° suler hole punch SECTION 1A visit to a business Fill in the missing words or phrases in the sentences below. Use the pictures ‘to help you. Choose from the words in the box. (When you have finished, you can say what visitors have to do to reach you.) appointment badge deal flocr Identity card ft main oulding —mai-gete office reception desk i receptionist secretary security guard sign. 1 2 You arrive at the main gate 3 4 The You enter the 5 6 You walk to the You give your name to the CTION 2 7 8 You have an You — your name in the visitors’ with Mr Power at 9. book. 9 190 You pin y 10 your coat, " 2 You go to the top Mr Power's meets you. =i “4 eel ve Nt A She takes you to Mr Power's Mr Power says, 'Hi, we have a Bish English speakers take the lift. ‘American Engish epeakers take the elevator.1 O Places Match the places (@-K) with the comect business locations (1-1 7) 1 2 3 4 5 6 call centre factory meeting room office open-plan office reception b 7 8 8 10 " research lab showroom trade fair training centre warehouse SECTION 21 1 Jobs Match the business cards {a-f) with the job descriptions (1-12), 1 buy all the things that the company needs. f My job is to make sure that the company hasa good image, My job is to find and test new products, Vin in charge of the people who sell our products. I type letters, file papers and make appointments for my boss. Thave general responsibility for the whole company. SECTION 2 John Sutton Managing Director Linda Gabbiadini Human Resources Director Alice Hernandez Chief Accountant Li Wan Secretary LENA JOHANSSON PURCHASING MANAGER 10 " 2 I make sure we have the products which people want to buy. I ook after the company’s money. Ido the books and prepare the balance sheets. I'm the company’s people manager. | make the products which the company sels. I'm responsible for everything when the boss is away. SECTION 2 Francois Barbot Aslstane General Manager YURI MANKOVICH Director of Research and Development sim Hicks Production Manager Paes Bre Mere ine Deana Santi Brunello Kate Hogs Public Relaons Manage In gcrne cultures, people exchange business cards at the oegnning of a ‘ieating or a vst In other, they do it atthe enc ofthe meeting. in scene cuures, people present tholrbLsiness cards with one hand. In ‘others, they present the card with two hands. In some cutures, business cards are usvally white. In others, they can be smuti-coloured What information do you avo on your card? What coteur is it? Wher do you ive it to snather person? Do you know people wha do things dtlerenty?1 2 Grades a ‘Square Hole Engineering Ino, has four white-cola’ grades and four blus-colar Grades. Write the names of all eight grades in the list, from the top (1} to the bottom (8) Clerical grades junior managenent —rricidle management semi-skiled grades soniormenagerent’ skied grades supervisory graces unskilled graces White-collar grades senior management | oY Blue-collar grades ‘company with only afew levels has a flat organization. A compary with a lot of levls is offen very hierarchical booause dlocisions have to travel through several layers. White-collar workers clien work in offices, banks, etc. Thay work in ‘management or admiistratin, ’ Blue-collar workers often work with thoic hands, fer exemple on the production tne in a factory. SECTION 2 1 S The organization chart Read this short presentation of the management tesm of ths ish company, Then writ the correct letters (a-n) in the right places in the organization char. At the top of the company, the Chairman of the Board (aj is responsible to the shareholders and the day-to-day running is the responsibility of the Chief Executive Officer (CEO) [b], who also has a seat on the Board. Five directors form the senior management committee of the company. Going from keft to right on the organization chart, we start with the Director of Finance [c], who runs his division with his Deputy [dl] ‘Then we have the Director of Operations [e], who Is responsible for production and logistics. The Kactory Manager [f] answers directly to him, Next we have the Director of Marketing [gl, who is also responsible for sales so the National Sales Manager [h] reports to him on the activities of the whole sales team, which is divided into two regions, north and south, each managed by a regional sales manager li; j) he Director of Human Resources [k] has a Training and Development Manager [I] and a Compensation and Benefits Manager [m], who look after the day-to-day running of her department. Finally, the Director of Research and Development [n] runs a small but jon of the company. She too reports directly to the CEO.1 7 Departments The organization isin trouble. Match the problems (@-1) with the comect - depariments (1-12). 1 Distribution © _@ 7 Telephone After-sales 2 Personnel —— 8 Marketing 3 Research —— 9 Reception 4 Fiance 10. Switchboard 5 Public Relations 14. Information Technology 6 Production = __ 12, Quality SECTION 2 —— If we don't start producing some more useful idees soon, they'll close down the laboratory. hm very sorry, fmacam. We ceztainly asked) the taxl to be here at three o'clock, Hl call them again, Immediately. SECTION 2 Last month, ‘there were problems with 0.3156 of the bottles. ‘This month I want that igure to be zero. ‘The latest survey shows that the majority of 18+ to 25-year-old women think our perfume, sinells terible, One of the robots on. the assembly line has stopped working. There's a national newspaper on the phone. They want to talk about water pollution near the factor) ‘ten lorvies waiting outside the main warehouse and there's nothing to put in ‘them, Cash flow is much worse than T thought. ‘There's something wrong with the network: all the screens have gone blank. ‘The unions have just asked for another 10%. Vm very sorry, sir. 've tried to reach his secretary several times but there’s no reply. If this doesn’t work, PH send an engineer to you this afternoon. {n production and distribution, macien manufacturing s becoming very ‘complex. Parts can come into the factory fron mary diferent suppliers and finished goods then nave to go to customers. Managing this process is called maraging the supply chain. Making prockicts or providing services cf good quaity ~ that is, to a high standard ~ should be important for every company. Some comparies have ‘qualty Managers, But even if there is @ quality manager, qualty is everyone's responsibly People in telephone after-sales hep callers who may hewe problems with products they have bought. For example, ifyou buy a computer and you don't understand how to make it work, someone in telephone after-sales wit tel you what to do.1 5 SECTION 2 Locations Ursula i teling her vistors about where the company is located. Fil in the spaces in the sentences below factories hesetotfice —_jocal agonts local offices office plant regional headquarters research and development centres training centres warehouses Our (1) head office is in London. This is where ‘most of our senior managers work. We also have four Qs in Singapore, serving Asia; in. Boston, Massachusetts, serving the whole of North America; in Buenos Aires for South America; and in Zurich, for Europe, Africa and the Middle tast. We have (3) in seventeen other countries, and in countries where we do not have cour own people we usually have (4) SECTION 2 Of course, we make a wide range of products but recently we have closed some (5) and reduced the number of products being made at others. However, distribution is still as local as possible and we have ©) __, depots and distribution centres in almost every country in which we operate. ‘We have also closed some of the smaller o and moved many of our best scientists and technicians to two major centres in France and the United States. ‘We think that staff development is essential to our present and future success and we run more than 5,000 courses for ‘our employees in the fifty (8) which we have across the world. ‘Well, that’s all I want to say about our presence worldwide. Now, if you would like to follow me, first of all I'll show you my (9) and then we'll start the tour of the (10) P “ou cn tak aut your compary's head ole or your company's headquarters. Bul not that headouaters can be sing rol (ur haactuartrs in Worse ou reacts aren Viasat1 6 Ownership Fil in the missing words in the sentences below. Choose from the following. famiy-company —hastie takaover joint venture marger parent company principal shareholders privatized stakeholders state-owned — subsidaries — lakeover 1 Rich & Bright was started by Sam Rich and his brother-in-law, Charlie Bright, fifty years ago. It was a successful family company 2 But the Socialist Party won an election and the government nationalized the company. It was now managed by a government department. It was 3 Then the Christian Democrats won an election. The new government sold R & B. Itwas 4 But by this time both Sam and Charlie had died. The new owners were banks and pension funds. They were the 5 Of course, many more people ~ managers, employees and their families, and clients ~ also had an interest in the success of the ‘company. These were the 6 The new management decided to turn some of the business units into separate companies. They became 7 R&B kept a majority shareholding in all of them. It was the 8 Then the American giant, Monsterbuck, suggested that the two companies work in partnership on a new product. They proposed a SEGTION 2 10 " SECTION 2 But everyone knew that Monsterbuck really wanted to buy R & B. Monsterbuck wanted a ‘The R & B management did not want Monsterbuck to buy the company. But Monsterbuck offered the R & B shareholders lots of money and won control, It was a Now there is news that Monsterbuck and another American giant, Megadollar, will join together soon. It will be a very Dig It will be very big!1 7 The business bag SECTION 3 Empty @ manager's bag and po>kets or purse and what do you find? Match the pict oon @ tickets credit card keys mobile phone cash chequebook passport business card wallet personal organizer adapter P SECTION 5 Cash is made up of coins, made of mela, which you keep in your pocket cr in a purse: and notes, made of paper, wrich you keep ih your waet.1 8 Business travel Complete the sentences with words from the box. aisle bill chec cin desk connection excess baggage hand luggage reservation roomsorvice seatbelt single 449 waiter 1 The taxi driver took me the long way to the aisport. [didn't give hima tip 2 1 got to the Fortunately the plane was late. ten minutes before take-off, 3 Thad a very heavy suitcase and bwo pieces of 4 The suitcase and one of the other bags were too heavy and | had to pay an charge. 5 wanted a window seat but I could only get an seat. 6 The weather was bad and I had to wear my ail through the trip. 7 The first plane arrived very late and so I missed my L waited three hours in the alrport for another flight. 8 At last | arrived at my hotel. They could not find my 2 Twanted a double room but [had to take a 10 I went to the hotel restaurant but could not find 2 to serve me. 11 Lwent back to my room and tried but there was no reply. 12 In the morning 1 asked for my don't need to tell you: they had got it wrong! SECTION 3 SECTION 3 1 9 Communications Find words in the word square which match these descriptions, The words may run framn the top down, ‘ton the battam up, from left to right or diagonally 1 Tt can weigh less than 200 grams and you can call your friends from almost anywhere with it. (6 and $ letters) It bleeps to tell you there's a cal. (5 letters) Tt connects computers round the world. (8 letters) 4 You can go here for information in text, sound and pictures about an organization or an individual. (7 letters) 5 The way for your company to buy and sell its products and services via computer. (9 letters) 6 A message you send from one computer to another. (S letters) A computer which you can carry with you when you travel. (6 letters) 8 A computer which you can put in your pocket. 7 letters) 9 A virtual company. (6 letters) MADOTCOMINGI HOE OR KTUYOPNDSXAQ pK —eErpsa@tAaABULAP @eR | ANATARARSPZAN cA wvoutlLuM®F BIR P vow (i aOR FUMPSWG&EART Y UlO JoP ES TDFEDGH sO Ka LHZNGOMWORUDARZE PII KEL POGHJY POS UTR WIL uMQuMs x oDWFCRAY Jie GAVOMA INT EAN H IP J1DkL EF G@THROV FREI BLNBRXOCWEBSI TE WO DEGTCNY URS ET AD AIN oLQOWEXHKNWEGY RWKESECTION 20) Number crunching Look at the spoken numbers in the box. Decide which sentence each numbor fits into, and then write the same number in figures in the sentence. fity-fve ‘three-quarters i half seven ontyth Fought point nought three twenty-three hundtec ; one quarter wo | seven thity ‘wo thousand and two three couble four oh four five x two 2010 1 Pay day for our salaried employees is on the 25th of every month, 2 We do a major strategic review every two or three years. The last one was at the beginning of 8 Jimmy has saved a lot of money. He plans to retire when he’s A lot of managers ave to crunch numbers 10 " 2 SECTIONS He also has a good pension scheme. It should give him about of his salary after he retires. ‘We've reduced the percentage of damaged goods to per cent of production We hope to achieve a level of defects soon. ‘The timetable says that Charlotte's plane should arrive at hours. This is __.. Can I help you? The meeting will start at in the morning precisely. 2) That’s a bit early, isn't 1? Interest rates have gone up again ~ from 714% 10 714% ~ that is to say, by of one per cent Sales increased by per cent last year: this is a rather ‘nurners and does a lot of calculations very cuickly. A lot of managers have to-crunch numbers. you don't know the exact nurnber, you can say: I's about 100. its around 100, ‘t's roughly 106. 13 approximately 100,SECTION 3 a Describing people 1 Match the descriptions (a-m) with the personality adjectives (1-13), 1 tidy 2 shy 3° selfconfident 4 reliable 3 patient 8 demanding 7 nervous 8 ambitious 9 relaxed 40 cautious 11 dynamic 22 efficient 13 punctual works well, does not waste time bb wants to have a top job © doesn’t get angry when he or she has to wait J doesn't feel confident when talking to people he or she doesn’t know © trustworthy, dependable f thinks carefully belore doing or deciding anything 9 amives on time keeps desk, papers, files ete in good order i calm, unstressed, unwortied i has. positive feeling about him or herself k makes other people work hard, often to a high standard | afraid, does not have a lot of confidence mM energetic and (usually) successful L An apprsalis cescrton you patra twa Many people have appraisal interviews with their bosses ane or more times per yea?to discus the werk ey nthe ast year and he ar they wl do rent your Wore ard more job interviews and arpa ts ar cone n Eg 202 Describing peo “These pairs of words describe omplayee qualities, \wordis 09 the right, choose a synonym for each adi tive {1-12} neat self-confident André is @ very self-confident manager. SECTION 3 ple 2 nd performance, From the clever timid easy-going acceptable self-assured cautious adaptable neat consistent outstanding, dependable warmSECTION 3 23 Describing people 3 Write the negative forms of the following adjec ivos ui ¢ the profixes un- (11 examples), in- {7 examples}, dis- (3 examples), ir {1 example} oF im- (1 exampie. oar an "1 12 Adjective Negative tiay untidy organized accurate systematic sensitive patient conventional traditional convincing responsible efficient secure Adjective Negative 13 14 18 16 7 18 19 20 a4 22 23 obedient reliable predictable friendly diplomatic trustworthy tolerant sincere orthodox honest experienced Herbert is a very traditional manager 24 Business word pairs Match the terms on the right (@-+) with their equivalents on the left (1-18). 1 oer oan en " 12 13 14 15 16 7 18 headquarters executive human resources customer factory head firm manufacturing Chief Executive Officer turnover pay buyer post supply target letters goods scheme a avo chief plan products sales revenue position purchaser correspondence objective plant deliver manager production head office Managing Director company salary client personnel25 Basic business words Write one word in each mind map. Choose from the words and phrases in the box. business customer executive financial ~—- management “market. price products profit staff center a new ~ 2 ahigh ~ al a = a market 4 GY — a~study a crowded ~ abargain~ a competitive ~ a gross = 4 5 a potential ~ ow {en f y > Cc > C y A rn? Teer’ best-selling - a wide range of- 2 complaint an unhappy SECTION 4 6 support 7 well trained ~ ~ report ~ asset recruit more ~ polite and friendly ~ 9 financial ~ top 10 pay PL Lesrring shgle wards rot encugh Laring word fami ke theo wa help you build beter sentences, understand better Row Individual words swork and speck better Ena. Abvay look for word amis when you feed and iste to Enaton. People use mind maps asa leaning too, to remember vocabulary and to brainstorm idee. n language leering, you can use a mind map to remember which words go together, Put one word fer axampo a verb: marage)in tre certrl cre and then show other words (or example nouns: project. tea) which often go vith it. You can then adel achectves which a0 withthe nouns (for example: cfc, changing) and so on! Pople with visual memories find mid maps especialy hep26 SECTION 4 Business idioms Fead the sad story of Pedro Brown, Then match the idioms (1-12) with their meanings 1 Pedro Brown was on the bal. 2 He had a good track record. 3 He had a good nose for a sale, 4 And he usually played his cards right. 5 But success went to his head. 6 He began to lose his touch, 7 He was always up to his eyes in work 8 He started trying to pass the buck. 8 And then he put his foot in it 10 The boss gave him a piece of his mind. 11 Nobody put him in the picture any moze. 42 And in the end he was fired. SECTION 4 He began to have too important an opinion of himself He had too many things to do. He made a big mistake. He lost his job. He was not told what was happening. He was a clever employee, he knew what was going on. He made the right decisions. He passed responsibility to other people. His job experience was good. He talked to him very directly. He started to make mistakes. He was a natural salesman. Peikio Brown was on the ball He was up ta his eyes in work,2 Business verbs | 28 Business word ‘The company I in ols. Below ea momo tom the Chet Executive Ota. Fl families 1 in the missing words in the sentences. cut deal dacide forecast launch make 1 a) firm b)company enterprise. @)manager 2 a} plant b) factory ©) office d) works ; Sa a eas ney eee ania 1 fix a meeting, 2 _______swith a very difficult situation, a} client Deummes 7 6) coneumey 6) employ 3 ___ the problem of falling sales. 5 a} salary b) research) pay d) income 4 s ut exag what agreement about exactly what to do. 6 a) manager __b) profit executive — d) business person 5 ona strategy. 6 a profit next year, ‘ eae 8 ajassmnant desk deputy) subordinate & next year’s sales. 9 a)timetable 6) plan c) scheduled) market s yur existir fe the prices of our existing products. 40 a)staff b) personnel —¢) product @) workforce 10 ______ costs and staff. W a different role in the market in order to survive. 12 spdiscus —byeall «=e phone rng 13° a) aim b) target reach 4d) objective cial tions outs neaand © sceSECTION 4 sEcTiON-s 29 Business word families 2 \Wite one word in each mine map. Choose from the following: accounting -eevertisiag communications computer financial market precision valty research ss 4 newspaper= campaign 2 ~ laboratory SS ~ ee a C SA C_ ~advartising 5 eon TVandcinema~ agency team project 3 mainframe ~ network ww C 4 oo laptop =~ programme 4 ~ study 5 extemal~ intemal ~ NN ao % 2 ~ research, = survey ~ capacity 6 creative ~ 7 ~ processes, ~ practices ~ calculations game et nae Wn ¢ 5 C 4 a ? a) standards ~ assurance 9 ~ fore = figures 49 ~ statements ~ markets Race oe So ¢ Nv oe See eee eee eee — ZN ~ assets, ~ report ~ brochure Creative accounting is when unusual but not itegal methods are ust rake a set of accounts look better than they really ae. P30 SECTION 4 Business word building Fil in the missing words in the table. Vers Person noun | General noun | Adjective 1 | manage managerial 2 : a | a organizational 4 applicable 5 [ eompettive | 6 | decision-maker 7 investor i 8 7 [production | 9 regulatory 40 | inform (eee 11 | persuace aes : P Informant snd peruader or ish vows bu they ar nt uch usein buns fn rorant ca bor sep «pos formant =somcone who infor he poce abou he acts of aco ae an Fy years ego, Vana Packard an Arnatan rte, waa bck ld Tho Nel Pours, be. ha aisng nis ‘Soraona who makes decisions ie not a dacidor but a decision-maker. oO] Problem pairs Those pairs of words often cause problems, Choose the correct alternative for each sentence. 1 ECONOMIC / ECONOMICAL 4) Prices are rising and the number of jobs is falling. It's not just a business problem, it'sa general___economie ___ problem. b) ‘This car uses Jess petrol than the other one so this one is the more ___ economical 2 TRAVEL / TRIP 4) Zangief Is doing too much business and ‘wants to eut the number of visits to foreign clients next year b) However, he still has to make one important ___ to the agent in Singapore. 3 PRODUCTION / PRODUCTIVITY a) We will Increase pay if the employees taise thei ) If we don't get another order soon, we'll have to cut and maybe close a factory. 4 SALARY / WAGE, a) We pay a monthly by cheque to our white-collar staff. 1b) We pay a weekly in cash to our part-time blue-collar staff. 5 EXPENSES / EXPENDITURE a) We have to reduce our general We must cut costs wherever we can. bb) The sales manager has to cut his travel, accommodation and entertainment + hne’ll have to stay in cheaper hotels and take his clients to cheaper restaurants.10 "1 12 SECTION 4 PERSONNEL / PERSONAL a) Smith has a __ problem: his wife wants to leave hit, b) Smith’s company has a problem: their employees want a 20% pay increase, INTERVIEWEE / INTERVIEWER a) The person who usually asks most of the questions at an interview is the ) The person who usually answers most of the questions at an interview is the FOREIGNERS / STRANGERS 3) Our company has been bought by a German multinational, More and more ___are coming from abroad to work in our office, by There were two at the corner table in the sestaurant where we usually go for lunch: no onc had ever seen them before. WHITE.COLLAR / BLUE-COLLAR a workers work in the factory: b) workers work in the office. ADVERTISING / ADVERTISEMENT 2) Our buciget is 10% less than last year, b) Did you see the big ____ for a new Managing Director for Acme in this morning's newspapers? LINE / STAFF aa ____ manager works directly on the production of goods or the provision af services, by) A manager gives support to the managers who produce the goods of provide the services. RAISING / RISING a) Prices are at a rate of about 4% per year. b} The company is its prices by 5% this year. 32 Key phrases for business communication ‘Match the pictures (a-t} with the phrases (1-8) 4 Could you hold on, please? a 2 Do you have any questions? 3 I'm very sorry, madam, VII make sure this doesn’t happen again. ae 4 How are you? eee 5 Y'm afraid that Mr Fangio is unavailable at the moment, __ 6 I've divided my subject into three parts. 7 Let me take your coats fone 8 There are several points on today’s agenda, a alSECTION 8 33 SECTION 5 Internal communication Business people communicate with each ather in a number of different ways, Match the pictures (@-4) with the correct terms (1-11) 1 e-mail -b 7 office gossip aus 2 phone _ 8 ace to face 3 letter intranet ee 4 bx 10 meeting aaa 5 videoconference 11. in-house magazine __ 6 notice board‘Suzi Capra wants to make @ good start to her presentation, so she has made a list of the things she wants to say. Unfortunately she has dropped’ all hor language cards (2~) on the floor. Help her to put them in the right order by ‘matching them with the cues (1-10) Cues THANK audience for coming, INTRODUCE myself. Give JOB title. Give TITLE of presentation. Give REASON. Give STRUCTURE Give LENGTH. VISUAL AIDS I plan to use. No QUESTIONS until the end. 10° START first part. © ere aren Language cards @ plan to show you some slides and a short video during my presentation. b So, first of all, let's take a look at I'm very grateful that you could all come today. 6 'm going to talk for © If there is anything you would like to ask me, please would you walt until the end of the presentation. f My name is My talk will be in four main parts. ‘The subject of my presentation today is ion the jm going to talk about this becauseao Using visual aids You have to show this visual aid to the people at your presentation. Gan you say where each place is? Meke complete sentences Example: The main office is in the top left-hand corner. Research & Devolooment Centre Warehouse Training Contre Main Entrance The main office is, The car park is on The factory is The R&D centre is ‘The warehouse Is at ‘The training centre is, Office block A is Office block B is in ‘The main entrance is SECTION 5 the bottom right-hand corer, the left-hand side the bottom the top right-hand comer. the top. the right-hand side, the bottom left-hand comer. the top left-hand comer. the centre.36 Meetings 1 _ Fil in the missing words in the sentences below. Choose ftom the following, ‘There are two possible answars for number 8. i agenda anyother business chair closed) ! decision item matters atising esting: i minutes monthly point room start 4 It wasa terrible _meeting 2 Itwas planned to at nine o'clock 3° Butno one had the 4 Andno one knew which is to goto, 5 The arrived at 9.15. At last we thought we could start “Thank you, everyone. That was an interesting discussion about haw long the meeting should last. It’s a pity we don't have time to discuss anything else.’ SECTION 5 6 But no one had the the secretary had to go and look for them ~ and to make copies of the agenda. of the last meeting, so 7 It took a long time to go through the _____ from the last meeting, 8 At last we got to the main on the agenda 9 We talked for two hours but cid not reach a — 10 There was no time for : 11 The chair declared the meeting __ just before midday. 12 Thank goodness it's only a ___ meeting! ‘Some useful vocabillary for mestngs: ‘The agenda — the it of things to dlecuss. ‘The minutes ~ the report of a meeting, ‘The chair - the person who leads the meeting, Matters arising ~ things to cscuss trom the last ineeting ‘Any Other Business (AOB) ~ th> chance for poople to discuss things hich are not on the agenda,3/ Meetings 2 SECTION 5 Meetings have cifferent kinds of objectives. Match whet people are saying (a~) with the correct meptings (1-9). 4 Meeting to maintain contact Brainstorming meeting er Decision-making meeting, Discussion meeting Annual General Meeting Information meeting Negotiation Planning meeting eo eros Problem-solving meeting a eee 7 We've got mu f “0 find a way of making\\ the TX2 and the Tx3.\ ( comnunicate with each other, Could the \ technical people comein/ next Tuesday? a Vict ee aen the Chairman of the \ eda pees) } eee b De _ We're meeting the unions on the 21st. \, ‘We're going to discuss with them their demand for a salary increase for next year. Se acer : Te you're in gia ove ad et [wot be gooa to ger a } chance to talk and discuss a a et ice about recent developments \. in the KG project, / NG The amospere on shat nt ne (Sdn vt oe Naik about it NS Can we meet next Friday? We need to plan {he next thee sages x of the AK94 project. SECTION OK, let's see how ice Ideas we come up ( with in the next 15 minutes Il write them up on the \ whiteboard. We have just one point ‘on today’s agenda: { to decide on the launch \ ate for Zakko. ~ A brainstorming meeting is a more informal mesting where everyone should fod fee to make auggsstions and to give ther ideas, in order to develop new ideas or to solve a problem, Thare are fewer rules and there ‘may not be an agenda for this kind of meeting. A troubleshooting mooting is @ mixiure of problem-solving and brainstorming, when everyone at the meeting tries to find an ansivar to a ccurent (and cften) urgent problern. There is more likely to be & chairperson, fan agenda and rues for the dsoussion inthis kind of meeting. 5 y38 Meetings 3 SECTION 5 Fil in te soaces in the sentences by changing the nouns on the right into verbs. 1 Meetings are good if everyone __ prepares _ for them very carefully in advance. 2 First of all, we have to who should be the chair 3 1 that Mr Power should chair the meeting. 41 that he is the right man for the job. 5 He is the only person here who can. the situation properly. 6 Hecan 7 Mr Hong, please would you not when Iam speaking 8 Next point. I should get a 20% salary increase next year 9 We must the project. for the next stage of 10. Celia is now going to the sales figures for the last quarter. the problem if anyone can, that everyone here preparation decision suggestion. agreement analysis solution interruption proposal planning presentation " 12 43 14 15 16 T hate the weekly sales meeting. Archie and Fatima always all the time. ia with what you say. | think Steve is the problem. We need 10 again soon We have to n mote detail this question So, 'd like to _ sald so fat. what we have Good. So who is going to this to the Board? all Archie and Fatima always argue all the time SECTION 5 argument disagreement meeting discussion summary report39 SECTION 5 SECTION 5 Business trends Inbusiness itis important to 6 able to tak about things which go up and i 7 down (ike prices and profis), Write the letter of each graph (a4) next to the correct description (110) ae ra 1 ‘The share price reached a peak, 2 The share price rose slightly. S The share price went up steadily. 4 The share price increased dramatically. 5 The share price reached a low point 9 and then recovered. 6 The share price decreased slowly. sae 7 The share price fluctuated. seca I 8 The share price levelled out, ace = 9 The share price fel rapidly. ae 19° The share price went down steadily. sais i i soos a - b oeBusiness documents 1 Match the document extracts (a) with the correct terms (1-12) SECTION 6 an All prices ave inclusive of VAT, postage an packing. Ifyou ‘wish to pay by Visa or American Express card, please year for Finca, Although the ‘general econamc uation wae ey ciicul, sales ncreased by 73% and ret income by 12.7% 1 agenda 7 sales report — asics ie irate At thesame time, wee reduced toto of he pe. If you ae ‘ur wrktorce by almost 155 2 onder foun ——— —B_newsletter _ sok ently satisfied with your ‘and canrinued (0 Increase the gods, shall be hay fo fenge 31 products 3 minutes _— 9 memo eas 4 mailshot __ 10° letter eee h 1. Minutes of the last mesting and matters arising, 8 invoice tt contract eas 2 The Zakko launch . 3 Probiems in H section. 6 annual report 12 user's guide abaat 2 You can use tootbars for quick access to commonly used commands aus fo the Westen non ae gery god ath he season alin and tools. When you first start the software, the Standard and pane ddesiusheetberat ae ss of effort will be needled to Formatting toolbars are dsplaye just Below the menu bar and the Both Cental and Norte hae done wel eto he Whok range despite Drawing toolbar is displayed vertically on the left side of the window. P J US units of MAS at 223.50 por wit €2,702.50 5 ‘Dear Ms Zelenixa, Les 15% discount £05.37 Yn eon to your cont ca ease otha the ges you wh ote are Faw a 3% ance curren oot of tock Fe pte pking bes ta aoe Payment within 30 days of sue. wey eee ee Te Aempeesn i ecb, POWER ENTERPRISES Uk Pee cen cruramates 11s MOVETO i fee OU eae ae TRISEEE HOUSE Dear Mis Bazalgete, ssa best = Power Enterprises UK has just ise so Ee ae ae Have you ever dreamed of ewning your very own holiday home in 8 aes esky Fie ee hen ae anv exotic location? Lam writing to tll you tat thanks to Zangief 4 it has recently coma to my notice that 8 nie ef Bristol and just a few Timeshare Inc., these di = lity! arr of Soon scion sre wal: ' - 61 The SUPPLIER nied o mod the material eee Eto de * sntal running cost re CA ny 4 Itwas a that rae rT on 9 ie emu be cut by 109%. provided such modifications do not affect the prices, delivery dates, quality. Arturo il presents proposal at the next meeting erormances or machania roc. 5 Martha's presentation ceremony wl be on 9 November Everyone 62 Imac cases the PURCHASER nr wrton poisson rue 2 wil attend pevtorm changes tothe material 6 The next departnental meeting will be on.SECTION 6 41 Business documents 2 \Wiile the typas of written commurication in the box next to the correct definitions, agenda annual report contract directory fax _iarheuee- magazin, maishot memo minutes newsletter order for price list sales brochure sales report user manual avoic it tells people ~ usually people inside the company ~ about the life of the organization inchouse mogazine 2 a report of a meeting 3 alletter sent at the same time to a number of customers or possible customers, for example about a new product or service | 4 a paper which you fill in when you want to buy something [rom a company 5 an internal message, usually from one person to a group of people 8 alist of things to discuss at a meeting 7 it tells people — usually people outside the company - about the life of the organization ives information about the company products 10 " 12 13 14 16 6 it tells you how much products cost book with lists of telephone numbers or other inforn the paper which tells you how much you must pay when you buy something from a.company 4 document which tells you about the ‘company’s performance over the year, including the accounts for the year 4a Jegal agreement between two parties a message sent by facsimile machine it tells you how a piece of equipment works it contains figures on how much money people have spent on the company’s products in, for example, a month SECTION 64 Visuals in written communication ‘i Match the pictures (a-i) with the correct types of visual (1-9). Bark 7 BEE AND SARE TES: pene Det | Battast. Glasgow. London 1 bar graph a 6 — organigram = T HOt4 |ge48. 19.00 | 0805 1807 2. diagram eee ro Bic liees sore 3 flow chart 8 plan steeeee eal A663 F 08.04 1610 Deg aes dap ie 1 ee aces itt ao om ce eeece a : ’ “ Been * ee as e os, z cl o ff 2 3 4 # ds Ee a d 1 Racio spots Magazines 69% Newspapers 11%SECTION 6 nS Business letters Match the ters (@-n) with the diferent parts of the letter (114). 1 salutation @ 2 signature 3 letterhead 4 enclosures 5 complimentary close 6 final paragraph ae 7 sender's title need 8 sender's address ates 9 main paragraph ae 10 website 11 introductory paragraph Soe 12 date 13 sender's name 44 addressee’s name and address SECTION 6 GE: Great Eastern Associates 377 King James Street Edinburgh ED4 1MU Scotland ‘Tel: 00 44 1301 867567 fax: 00 44 1301 567586 e-mail: infogreas@warmmail.com 7 February 2002 Mr Felix Dubois Banque Régionale du Sud-ouest 14 Route Nationale 24340 Maroull France Dear Mr Dubois Thank you for your recent enquiry. | enclose our brochure which gives you information about the services we offer and our prices. If you would like any more information, please do not hesitate to contact us. We look forward to hearing from you Yours sincerely Bs : ‘tore. Me Daf Frere. Ne Diff Fiona MeDuff Partner Enc. GE Associates brochure Great Lastern Associates Partners: F MoDulf, R. MeDufi, Z. McDuff, H. MeKechnie or: greas coan There can be a big diferonce between the styles used for wriirg e-mails and Letters E-mails ‘or writing letters. Otten — out not always ~ e-mails are lass formal. On the next gee page is a table of diferent expressions used for waiting letters ana e-mails Greeting 1 Dear Sam 2 ‘Write each phrase below in the correct place in the table, ww 4 Topic 3 4 Re. ‘ fo Dear Sam ! Request 5 6 Let me know if you need mote information, Hisam e i Apology 7 8 Sorry about. } Please. 5 j Documentation | 9 10 attached | should be grateful if you woukd ‘ EEE EEE gee bee oC HLS ~ Pease ancept our apologies far. | Bad news " 12 ‘Wo regret to inform you. \ eee Ploase find enciosed. : Good news 18 4 With reference to, eee | Conclusion 15 16 We are very pleased to inform you.. 1 It you need more information, please co not hesitate fo contactus, | i Closing 7 18 rm happy to tell you. i With best wishes Seer = Ea —_—_—A5 Business forms Mary McCann has filed in the form below. Write the following headings in the ccorect spaces on the form. Business address. Company Date Date of birth. Extension number Fistrrames Job tile Marital status Face ctorth Postcode Signature Surname Work telephone numer Surname ‘McCANN MARY ELIZABETH ACR PROMOTIONS DIRECTOR OF MARKETING (69 KINKLADZE WAY, LONDON NW5 77, (00 44 020 7965 4200 372 14 MAY 1969 CAIRO, EGYPT MARRIED 20 JANUARY 2002 ME MeCann ‘Mary has titel in an intemal company form. Sut she had wanted a job with your cornaaryy, which information cou your Company ask for? An \which information could It not ask for? For example, in some counties, companies cannot ask i candidates ere married or not AG the cv i Archie Wong's CV has got mixed uo in the ward processor. Help hirn to put the itams in the right order by matching the information fa-f} with the correct headings (1-10). 1 Name f @ English, French, Cantonese 2 Date of bieth b British cca © Miltary history, cimbing 4 Edveation —— 4 Loopers and Kylebrand, Chartered Accountants, 5 Qualifications 1988-91 Gabstock and Thring, aut Chastered Accountants, 1991-94 6 experience 7 Cuscent position © Assistant General Manager, 8 Responsibilities Power Enterprises UK 9 Languages spoken # Archibald Fitzpatrick Wong. 10 Leisure interests Bee omemees een MA jn Politics and Economics 1988 Member, British Institute of | Chartered Accountants 1991 | MBA 1995 + General management of the company Achieved 25% growth per year over the last four years i Botham School, York, 1980-84 Keble College, Oxford, 1985-88 INSEAD, Fontainebleau, Prance, 1992-95SECTION 7 7 Business functions ion (1-18). Match each group of words (@-0) with the correct business func 1 Human Resources f 2 Purchasing, sec 3 Marketing oe 4 Training eae 5 Legal fe 6 Information Technology a 7 After-sales 8 The Board aeeEEy 9 Finanee 10 Distribution ae 11 Sales 12 Production Research and Development 14 Accounts 15. Communications a SECTION 7 laboratory test scientist trial parts assembly line shift supervisor PRevent —pressrelease company image house megazi retail outlet monthly figures discount commission, capital dividend cash flow share price recruitment training safety employee relations invoice bookkeeping VAT credit note network — screen hard disk memory questionnaire —mailshot prospect advertisement bulk buying office supplies order delivery shareholder executive director non-executive director chairman timetable course design student needs analysis hot line telephone support complaint 24-hour service stock control lorry warehouse packaging contract patent copyright signatory48 Finance Match sach quote (a4) with the correct description (110) ee — 2 | (recone : a We haven't put enough profit back into the company. 8 iidalang ati \ ( ‘The forecasts b Wedon't have enough money coming into the company | \ asking for a subsidy. / are good. for us to pay our own bills. a ae ¢ We made more money this year than last year. © Last year, we spent more money than we earned. | ae ~ 4 \ | The invoicin; @ We have to spend less on things like electricity, neue iN ( made ae Te ) At the moment we are spending more than we said se on AS ‘we would at the beginning of the year. 5 a ~~ 6 en ) ( SE eae usid tarts ie tn x ' Pee ana sooo 9 We have decided to bill customers before delivery of the goods. eee Cash flow is poor. a. We think the figures for next year are going to be very positive. i Wedon’t make enough money on the sale of each unit. NS Cash flow is poor.AQ Marketing Fillin the crossword. All the angwers are connected with marketing, Across 2 When a company has a new product, it has to decide on a LAU____ date. 4 Ifyou want to know what people think about some market 8 ES product, you do Bete Tiues A seeseeLeeeeSsdate of a product is very important: the company has to think carefully about how the product should look. 8 The objective of advertising is to build up BR_____ loyalty. 14. Some companies show the same television COMM____________ in several different countries, Down 1 You ask people to fillinQU______ lo you can get information about what they want or need. 3 Where to sell the product isa question of PL____: another of the ‘Seven Ps’ of marketing. 5 One recent advertising C A lasted for over a year. 6 PR of a product is the general process of getting people to know your product, to like your product through advertising and so on, so that they finally buy it: another of the ‘Seven Ps’. 7 One way to inform people a2out your product is to ADU it on TV. 9 You employ an advertising AG ___to create a product image. 40 One more of the ‘Seven Ps’ of marketing is PR_____: you have to decide how much the consumer can pay for it. SECTION 7 SECTION 7 P “Three of tho "Sovon Ps" of marketing ere in the crossword, ‘The four athers are Product - the goods or services a company provides. People ~ everyone invalved, from producer to consumer Physical evidence — anything thal stows the existence of the oampary, ©. ts buildings, vehicles, website stationery. ‘Process ~ the Interaction betwosn everyone invoved.50 Human resources Maich eact group of human resources terms (2%) with an appropriate heading (1-11) 1 2 3 4 5 6 1" Working conditions Recruitment ‘Training Management development Equal opportunities Pay Health and safety Employee relations Employment law Appraisal Pensions ‘The interview. SEGTION 7 retite portable period of service contribution accident warning inspector first aid strike deal dispute agree contract tribunal dismissal union rights time management leadership team building assertiveness training course role-play visual aid self study interview objectives performance review wages bonus commission _ incentive interview apply CV headhunt returner flexible hous exche facilities homeworking, duties hours holidays PL one oonparice employ «hanehunter to phan fc Koy personne “This person rie to attract especialy able people to a job by offering trem better pay, more responsiblity, etc | tribunal is a court of necple offcialy appointed to deal with special matters. For exemple, a case of unfair dlsrissal may be heard in an employment relations tribunal A bonus is an addtional paymant on top of what is usual or axpectd, It ‘nay take the form of a share of a company’s profits paid out to the PAOD who work thee. o lems for the word créche are day-care centre or nursery.54 Computing _ —— Fill in the missing words in the sentences below. Choose from the words in the 9 Ifyou do not know how to do something In a particular box. Thore are two possible answers to number 3 programme, you can use the __ facitty database desktop publishing directories disk drive 10 Tobe able to run CD-ROMs on your computer, you need a CD- folder help internet laptop madem palmtop ROM __ aoe ‘software spreadsheet —_ word processing 11 For your computer to be able to send and receive informatic 1 The screen and the keyboard are part of the hardware. 12 You can use the __ to get all kinds of rating sy software eee eee . information from computer databases all over the world. 2 One way to safeguard information in your computer is to copy files from the hard to a zip drive. 3 To keep your files in order, you can make and keep them in different 4 If you want to work mainly with text on your computer, you need software. 5 Ifyou want to work mainly with figures, you need software, 6 Ifyou want to produce a good-looking magazine or in-house newsletter, you need some ___ software 7 If you want to manage and manipulate large amounts of information, for example about your company software, clients, you need 8 Ifyou want to use a computer when you are on the move, the best kind of computer to use is @ ora ‘The best kind of computer for people on the move?52 Production 1: in the factory Match the items in the picture (aun) with the correct terms (1-14) 1 supervisor 5 packer Hie 9 robot 12 waste bin 2 hard hat EE 6 assembly line 10 forklift truck Bee 13. fire extinguisher 3. shop-floor workers 7 machine 11 shelving —— 14 safety notice 4. overalls 8 machine guardte 5 3 SECTION 7 a ‘The sentences i the chert below descrise how goods get jiom the factory to your home, Match the letters in the chart (a-m} with the worc’s or phrases they represent (1-11), Some words or phrases are used! more then once. 1 a consumer 7 in 2 adisteibutor 8 makes 3 a manufacturer 9 sells 4 aretail outlet 10 through 5) awarehouse 11 transports 6 by Person actiity | Goods Propositin | Place a 3 b cars © factory Avwholesaler | stores machine | e tools ' 9 frozen foods | road, ri, sea or ait A retailer i televisions: i k “| 1 bays video cassette | at / through | m recorders 54 Business and t environment SECTION 8 he What is the company’s environmental policy? Fill n the missing words in the sentences: 10 n ow. Choose from the folowing: audit -beHieries- bulbs grean._—_ packaging —_ photocopies. plastic recycle sorap suggestions waste In future, we should only buy rechargeable batteries We should all the glass bottles and newspapers we use, ‘There should be different bins in every office for different kinds of _ a We should make sure that everyone separates paper from We should encourage office staff to use paper for notes and messages. We should ask people to make fewer We should always use long-life light __ out offices. We should reduce the amount of ____ products. We should ask a firm of specialist consultants to do an environmental __ of our activities, We should encourage everyone to make about how to make environmental savings. We want to continually improve our to light on our image.SECTION 8 io Women in business Sally Pereira has just been made Chief Executive Officer of Grotesko, a big retail chain. She wants to improve working conditions for women in the company, Match the features in her policy (1~10) with the deseriptions (@- 1 Guarantee EQUAL PAY. a Introduce FLEXITIME. Improve MATERNITY LEAVE. Encourage HOMEWORKING. Allow more DAYS OFF Increase the number of RETURNERS. Introduce JOB SHARING, Provide CRECHE FACILITIES. oer oaoren Provide QUAL OPPORTUNITIES, Break the GLASS CI LING, Breaking through the glass ceiling. SECTION 8 a Give employees more chance to stay at home if their children. are ill bb Make it easier for women to move into senior management positions. © Give women more time away from work when they have babies. 6 Give employees computers witht an Intemet connection so they can sometimes work from home, € Organize a facility where employees may leave their you children during the working day. 1 Give employees more freedom about the time of day when they start and stop work. 2 Encourage women who left the company to start famtlies to come back to their old jobs later on. hh Give women the same money as men for doing the same kind of work. i Give women the same chance to get jobs as men. i Allow partners or colleagues to share the same position. in the companies you know: Is there always the sama peroertege of womenin senior management as the company asa whole? ‘What's each companys poly on equal opportunities?ioe 56 SECTION 8 a Business and the economy Match the statements about the maginary country of Zakaria (1—10) with their {similar} meanings (aj). 1 There are 20 million people in Zakaria who want to work, One million do not have jobs. d are state-owned, 3 Last year the size of the economy was $100 billion, This year it is $101 billion. i 2 Some industries are privately owned and some 4° Prices are much ihigher this year than last year 5 Banking, insurance and tourism, ete,, are ' important to the country’s economy. 8 But the production of cars, machine tools, white goods, etc, is still the most important part of the economy. 7 At the moment, the economic situation is bad. There is a danger that the economy will get smaller, not bigger this year. 8 Most working peuple have to pay about a third of their income to the government. 9 Today you can buy 10 Zaks for one US dollar. Last year it was the same. 10 Two million workers are members of labour organizations. SECTION & ‘The EXCHANGE RATE is stable. ‘The standarel RATE OP INCOME TAX is 30%. ‘The MANUFACTURING SECTOR is larger than the service sector. The UNEMPLOYMENT RATE is 5%. People are afraid of a RECESSION. ‘The GROWTH RATE was 1%, The economy has a large SERVICE SECTOR. ‘TRADE UNION MEMBERSHIP is about 10% of the whole workforce, Zakaria has a MIXED ECONOM\. ‘The RATE OF INFLATION is hig. ggg The manufactwing sectort 7 SECTION 8 4 SECTION 8 o Outsourcing Power Enterprises wants to concentrate on its core business. Match the pictures (2-9 with the outsourced dopertmants (1-19) ; 1 Mail services h Catering services Payroll administration Alter-sales service 2 3 4 5 Security 6 7 8 Distribution 9 Storage 10 Training PL (otzcurang hapcens whens company ass anole company todo some cfs work. Som comes is 0 employ Fecal jst er thee cre business - to wk on mn procs they make othe rain coro they prose, Some componies now outsource uncon ko Haran resources. ean oon oe chaser fora company to get ora Kinds of sence by autscurhg rats than by mpiayeg mor peoole ect.58 Business initials and abbreviations Jacqui has received similar e-mails from two different people, What do the initials and abbreviations in the second memo moan? 1 FYI _for your information 7 ASAP. CEO 8 VAT vp 9 na R&D 11 OK 2 3 4 aR 10 PA 5 6 Srmazion Kim Toasy = = ae Jacaui, | You should know thai boss has told both the personnel directors to get the figures for the yearly shareholders’ meeting urgently f the tax details are not out. Could you ger your secretary or someone to do them? No. problem? a tre Fidel ‘Toaay Nap gacaui, The CRO has lold the es for HR and K & D to get the figures for the AGM ASAP. Sone of the VAP details a. could you get yur BA to do then? 0 Set 59 From first to la There are three vorbs in each of the groups below. First, SECTION 8 st sh gach group of verbs with a noun in the table. Then write the verbs in the right order in the table from what happens fist to what happens lest. 1 start up complete manage 2 sell off nun set up 3 discuss solve identify 4 negotiate propose sign ec 5 test research, launch peed 6 set meet work to, a 7 postpone fix holt — 8 build break up lead ceca 9 receive resolve deal with ee 10 keep fire hire peaaee 11 give practise prepare eee First verb | Second verb | Last verb Noun a ~ | acompany b : a meeting. ¢ staff a @ new product e a presentation | 1 | start up manage | complete | a project 9 a team h a problem i | a deadtine i a complaint i: [a dealSECTION 8 60 Your USP What is your company’s Unique Selling Proposition or USP? Fill in the missing words in the sentences below, Choose fram the following: | care competitors —ermpleyees empowered —_ experience flexible goal invest. quality talking 1 Qur_employees _ are the best trained in the country. 2 We look at what our _— do, then we do it better. 3 We spend more time other company in our field. to our customers than any (eee er piasaaisiatd of our goods ard services is second to none, 5 We regularly win industry awards fo: our levels of customer 6 We have more years of of working in this sector than any other organization in this countty. 7 We havea more approach to the needs of our customers than any of our competitors 8 We more in research and development than anyone else in the business, 9 All our people are _ ___ to take decisions on the spot about what is best for the customer. 10° Our____ we operate, is to be number one in every area in which P Ever company has, shut av, 9 USP. Your USP oe p00 what rakes you bstess deren fom oy the Answers Test Tost 5 Vin 6 tor 1 salary 2 im/for 7 in 2 pension 3 in Bon 3 beni tin 9 on § sock option Son 0 for 5 ar 6 expenses aes 7 health insorance 2 products a ace 10 income, rise 4 share ; 5. employees Tost 6 6 subsidiaries T CAREER 7 customers 2 jon 8 competitors 3 STARTED 9 shareholders 2 LEFT 10 turnover 3 Moven 11 profi 6 PROMOTED 12 Shane price 7 MADE REDUNDANT 8 JOINED rests ae 9 APPOINTED 1 ah 10 THRED a 1 AETIRE Siete 12 oF se. i Toot 7 6b ut Tk 71 ya at 8s Be ob ie 4a 10 fh 1 owner i sah 2 Chie! Executive el Orficee 3 director Test 8 4 bose Te of 5 shareholder 20 wk 6 investor 3d og 7 eastomer 4 Ba & supplier $m Bm 9 leader éi Wk 10. colleague 7h Sb 11 opposite number Be 12. manager Test 9 1 main gate 2 identity cara 3 security guard 4 main building 5. reception desk 6 receptionist 7 appointment 8 sign 9 badge 10 it 11 sloor 12 secretary LB office 4 deal Test 10 1b 7h ze ad Ba ok 46 101 34 u be Test 11 1f 75 21 Be 3h od ak 10 se u 6a 2B Test 12 1 senior management 2 middle management 3 junior management 4 clovial grades 5. supervisory grades 6 skilled grades semi-skilled grades 8 unstilled gradesTest 13 Chatrman of the Board fa} 2 Chief Executive officer [b| Director of Finance {¢) Dieector of Operations fe) 8. Director of Marketing 6 Director of Human Resources (k} 7 Director of Research and Development [n} 8 Deputy Director of Finance [a 9 Factory Manager If] 10. National Sales Manager [h] 1 Training anc Development Manager il] 12. Compensation and Bones Manager (rn) 15 Regionat sates ‘Manager North/South foe jl 14 Regional Sales ‘Manager South/Nosth lor jl Test 14 Le Test 19 1 MOBILE PHONE PAGER INTERNET WEBSITE [E-COMMERCE EMAIL LAPTOP PALMTOP DOTCOM Tost 15 1 head office 2 regional headquacters local offices local agents factories warehouses research and sievelopment centres ANSWERS Test 18 1 up 2 check-in desk 4 hand luggage 4 excess baggage 5 aisle 6 8 9 seat belt reservation taining centes single 9 office 10 walter 10 plant 11 room service Tost 16 iti 1 family com 2 stateowned 1 2sth 3 privatized 2 2002 4 rincpal shareholders #55 5S. stakeholders il 6 subsidiaries: S$ 0.03 o 7 parent company . 8 joint venture 7 23.00 9 takeover 8 34408562 10 hostie takeover 11 merger Test 17 ty 76 ze 8b sh of ap ak 8 1 se ond wt 61 nom Ra B VACOTEOM Ve WHER KIGVORNDS XAQR IKE E1@gaT Aad AGREED TARA se AAT ee we ORNUG a DANG YA O08 PINKS Sw o ERY Ug 1S 0P TOON Liz nfclwwea Un 2 AS K@i clon noo Sut awd Ghouls KOWwe ona y al slay ola Cnt eRwe Di P| ifijocecranores ck BlUN alr) x core-o ST Dwo] DES TENSOR SETHE ap CLAW XuKNWEGV AW Tost 22 cautions ‘clever timid dcperdable eas§-60108, self-assured adaptable 20, consistent 11. acceptable 12, outstanding Tost 23 ‘untidy disorganized inaccurate uunsystemaic sensitive impatient unconventional luntraditional unconvincing. 10. ieresponsible 14 unreliable 15 unpredictable 16 unfriendly 17 undiplomatic 18 untuistworthy 19 Intolerant Test 25 Peeuee ete carina can: zy eevoveene# # Bexvoueun-f soveun- Test 28 ANSWERS Test 90 matt "manage oe tmanager front tmunternnt Products manera Stoner 2 anaes finan ruber se basins anata tranagement 2 Orgel ne nanztina 1 an ciara to gn sya 2 apnlation . 1" t applicable 5 compete hs iii competitor 27 te dea 6 soe ecsonmaker toch decion cae 7 inves fone inven feast investment tae : a 8 produce 10 pay prosucer peatcion peotuatve eens i ae regulator 2 7 © regulation bs regulatory i ue 10. inform . ee (informant) - Information = intcauve advertising 11 persuade — Gerdes on posuuion wake pesuaaive communication proton Soa Sis ancTost 31 1} econornic economical 2 aj travel by tip 3. a) productivity ) production 4 a) salary b) wage § 9) expenditure by exsenses, 6 9) personal ») personnel 7 a) interviewer ») interviewee 8 a) foreigners by steangers| 9 a) blue-collar ») white-collar 10. a) advertising by sdvertisernent 1 aj line b) stat 12 a} sing Dy raising Toot 32 Ta se 2a or Be 2» 4 Bh Tost 33 1b 74 2k si Be o8 4e 10a st mi on Tost 34 re 68 at 24 34 Ba an oe Si 10 b Test 35 1 “The main office isin ‘te top left hand Te cat park isin the bottom ‘efi-hand The factory is in the bottom sight-hand “The R&D contre is at the top. “The warehouse Is in the cent. ‘The training cente is ‘on the right-hand side, (Office block A is in the ‘op right-hand corner, Office block 3 is at the bottom. the main entrance is ‘on she left-hand side, Test 26 eoceae ‘meeting start agenda room chair minutes matters aising iem/point decision any other business fos ‘montily 7 ANSWERS. Test 38 1 prepares decide 4 suggest 4 agree 5 analyse 6 salve 7 8 2 inteceupt propose plan 1 argue 12 cisagree 13 meet 14 discuss 15, summarize 16 report Test 39 poseh Reese : i: tat In-house magazine minutes rmailshot ‘order form, agenda newsletter sales brochure price list, 10 cirectory 11 Invoice 12 annual report 13 contract 4 fs 15, user manual 16 sles epost geceaeeceg eee ae z a vowsueng onaun Test 7 Please accept our v 18 h 1 a4 Dear Sam Hi sam With reference to Re: I shoutel he grateful if 10 2 13 you would. 6 Please... apologies tor Sorry about, Please find enclosed. attaches! We regret 10 inform, you. Pm afraid We are very pleased to inform you Vm happy to toll yous. Ityou need more In‘ormation, please do not hesitate to contact us. Let me know if you need more information. with nest wishes, Test 8 9 10 n 2 a Test exgeeeno§ ween nanceg euuaek Test. 45 frst names company jobsite business avlress postcode work tetephone number extension number date of birth place of bieth marital status date signatuce 46 Botgz0c oo 7 rem 49 Across 2 4 6 8 au LAUNCH RESEARCH PACKAGING BRAND COMMERCIALS ANSWERS Down 1 QUESTIONNAIRES PLACE CAMPAIGN PROMOTION, avenue § Fewaus 2 disk 3 directories 4 word processing 5 spreadsheet © desktop pl 7 8 9 lishing ‘database Laptop, palmtop help 10 drive 1 modem! 12. Internet ' 8 w g u i 2 m B grmtre‘ost 54 1 betteries recycle waste plastic scrap. photocopiss bulbs packaging audit 10 suggestions An green Test 55 1 a tescdl oeourg eww zQe Bg eness Tost 68 1 for your information 2 Chief Executive Officer 3 Vice President 4 Human Resources 5 Research and Development ‘Annual General Meeting {5 soon as possible Value Added Tax not available Personal Assistant Okay? Aleight? ANSWERS z ot 59 a setup > run > selloff a company b Ex» postpone hold a meeting © hire + keep fire salt research + test Taunich a new product © prepare — practise + sive a presentation startup > manage > complete a project § bulls = lead + break upa tem he Adentify = aiseuss solve a problem i set work to meet a deadline j recoive-+ deal with > resolve a complaint k propose + negotiate = sign a deal Test 60 ‘employees competitors talking quality experience flexible invest ‘empowered goal Word list the numbers after entries are the tests a Sout 20 acceptable 22 Sevounting 29| Secounts 17 sccurate 75 seton 28 diatable 22 Sater 19 dedareste’s name and adeeess e advertise 9 Bavertsement #1 Baverising 29, 31 iterates 47 itera senvee 57 agency 49 Deena 36, 40,41 Specertent 38 fn 28 isle 18 Bterntive 28 smibiious 21 Satya 2, 38 nual geeral mectig (AGM) 37, 38 anpual report 40, 41 ny other busines (AOR) 36 spology 44 applicable 27 point 6 sppoinernent 3 ppralsal 21, 90 Sppratel interview 21 approximately 20 argument 38 round 20 Srrange a meeting 27 Sremoly line 52 seistant 28 Ssshtant general manager 11 35 soon as posible (ASAP) SB ua 54 8 ‘ad news 44 budge 9 bar geaph 42 vased in 1 Datery 5 bones 5 bls bie-collar $1 Diue-collar worker 12 tao 7 bonus §, 50 bom dotom 35 bralnstocming meting 37 brand 4 beak up 59 tule 39 balb sa Instn 25 Dusinestaddrers 43 business cand 11, 17 busines function business person 28 basins Seton 1 bayer 2 bys ° fait 28 Calla meeting 27, fall centre 10 campaign 49 car afl 22 ah 17 ash flow 38 tering services 57 cautious 21,22 ROM centre 35 ae 36 ‘haitman of the board 13 checkin desk 18 ‘equebiook 17 ehlet 23 ‘le accountant 11 hie executive ofcer (CEO) 4.13.24, 58 chelee, 28 leaning 57 lecal ace 12 lever 22 ie 24, 28 osed 46 losing # com? ‘oles 4 ome home 3 commereis $8 communications 29, 47 Company 2,24, 28,48, 89 ‘compensation and enetts raager 13, competitive 27 competitor 2, 60 complaint 53 ‘complete $8 complitentary lose 3 computer 25 ‘which they appear, cmelasion 44 feommection 18, consistent 22 ‘Sansumer 28,5 ‘contact 40,41 Sonventional 23 Sonvincing 24 ‘ore business $7 comer 35 coresperdence 24 (Geative counting 29 cece st ‘Sete faites 5 ‘eat card 17 ‘caeent position 46 stem 2, 4, 24,25, 28 en ° dlatabose dle of bith 45,46 ‘aycate centre 50. ‘days ‘deadline 59 del 923,59 desl with 59 ‘ecide 27 “ecison $6, 38 feeision-macer 30 ddeclion-maang meeting 37 ‘decrease dow 38 tletver 22 demand for 1 ‘demanding 21 (epartment 28 dependable 22 Sepend o 1 depty 15,28 desk 28 ‘desktop publishing $1 ‘aga 2 ‘siplomare 22 Adeeto cf tnance 13 thirectorc€ human resus 13 aici ef manketieg 1 director ck operations 1 tector c research and ‘evelopment 11, 13 directory #3, 51 fagseersent 38 diseuss 3,28, 55 ‘seussion 3 ‘dseustion meeting $7 disk, 51 tisk dive 7stitution 14, 47, 57 Uistettor 33 tdive SL ‘aynamic 2 e easygoing 22 eommerce 20 ‘sonore #1 ‘eppomial 31 felucstion 6 taticient 21,23 elevator 00 ‘eimai 20,33 employee 2,28, 60 employes elation SO {ployment law 80 empovtered 60) centerpese 25 cemvelope ‘equal opportunities 50, 55 ‘sal pay SS ‘sealant 22 excess baggage 18, exchange rate 86 executive 24,25, 28 expenditure 31 expenses 5,1 experience 45,60 txponenced 24 exo 28 fxtension number 45 external commcnications 1 e face to face 23 factory 10, 15,24, 28 factory manager 13 fall apidly 29 fen company 16 fae33, 41 Lty-five 20, files og cabinet 8 final paragraph 43 finance 11,4 finance difector 11 financial 28,25 ished goods 14 6.26.59 extinguisher S2 fia 24, 28 fst rane 45 27.50 fat organization 12 exible 22, 0 flexi 88 floor 9 flow chart 32, fuetiate 35 fonecest 27,48 foreigner forklift tack S2 for your tvormation (FYD 58 Irishaly 22 28 6 ive 89 Blas cetrg 95 03 {po down steady 29 Bou stecly 29 goal 0 ood news 44 goods 24 recn 56 srceting 41 sowthrate 8 4 ‘alt seven 20| hand logeage 18, hanging Hes hard disk? hard nat 52 ave 3 ew 25 Desde! paper 8 Saseehuntr 0 dhe office 18,24 Deaiquarers 15,26 Fath and safety bata insurance baelp 51 hse 59 hoa $8 hole punch hometworking $3 honest 23 Tstletaksover 16 Thuman resources (HR) 24, 47, 8 human reseuscesduector 11 1 ‘centty 0 entity card 9 inst income 5,28, inereane drorateally 59 Ino 30 informant 30 Iionmation about 1 {formation mccing 3? Inforration on 1 Inormsition temology (It) 1? Incase magazine 38, 41 intelligent 22 Sntevested 91 WORD LIST internal comenications 1 Intecnet 20, 51 inrnupin 28 Intranet 2 vay 8 Introductory paragraph «2 invest 60 Investment $8 investor 4, 30 invoke 46, 41 invoking 48 item 36 4 jabs Job interview 21 jot sharing 98 job tie 43 join Jota venture 15 Junior management (2 K ep se keyboard 7 key 17 L languages spoken 46 laptop 20, 30 launch 23, 1, 9 layer 12 leader 24 leave shal 6 leftenand side legal a7 Tere interests 46 letter 24,35, 30, 01 leteticad 3 revel 12 level cut 39 lin Tine 38 Tine graph 42, local agent 15 local ofce 18, loo a toss 48 louspeaker 7 M machine $2 ‘machine suze 52 rail sreices $7 mmailshot 40, #1 main bung 9 main paragraph 43 make by 2,28 ‘make redundant & manage 30,59 management 25 fronagetnent develop smanager 424,28 serial 27 managing director 11,28 manufacture 28 manutactwrer St manag 24 manuraerwring sector 56 mapa margins 49 smarts satus 4 rarhet 25, 28, 29 marketing L447 inarkering are niaterafy eave 85 nattrs ang 36 act 3 59 eciny 33,36, 38, 89 meting rosin 10 aneting fo maintain contact, 37 seme 40, 41 serger 16 ule management 12 tind map 29 minutes 46, 40,41 sined ecomomy 8 ‘nbile phone 17,20 ‘oder St toniter 7 snenthy 6 sowie 7 move " ame 49 atlonality 45 sional sles manager 1 seat 22 negotiate 3,59 negotiation 37 heres 21 how produce $0 inesleter 40,41 noe avaiable (a) $8 note 17 hotiee hoard 33, Fought point nought three 19 u rumba craaher 20 rursery $0 ° ‘bent 23 objective 24,28 oiler 8 iho 9, 1, 15,28 tice goslh 34 Ors fe quarter 20 perp ofice 10 ‘opposite mater 4 option 28 forer fem 40,41 migra 43 fngunuae a meeting 27 ‘iganeational 30 ‘rganiced 23 ‘orton 28 Dotstancing 22 ‘over budget 49 overheats 48 ‘owners P packaging 49, 54 packer 92 Pager 20 Partop 20, 5t par lip pavent company 16 pasts passport 17 patter 21,23 pay 24,28, 0 payroll administration 57 pension 5 ope 49 pesonal 31 Povomal Asstant $8 pessonalonguntace £7 Personnel 13,24, 28, 31 pesniade 2) Peesuader 30 Phone 28,13 hosccopy 81 Diyskalevklence 49 pie chare 42 place 49. plseeof but a5 plan 28,28, 2 panning 38 Diansing meeting 3? Plant 15, 28,28, plasite si Plastic sleeve 8 play 27 point 36 position 24 owt 24 postende a8 Poses postpone $9 practise 59 preseable 24 preparation 38 prepare 53 prevent 4 Dreventaion 38, 58 Price Uist vinci shaeeholder 16 Deiter ? privat 6 WORD LIST problem $8 Drohlem.scing meeting 97 process 49 produce 28 Dradet 2, 24,25, 28,49 Production 24, 27,29, 30, $1 0 paducton an isbuton 14 praluctlon mayer U1 Pract Pu 2, 25, 28 48 projet 39 promote 6 roniation 39 proposal 38 propose 59 Die relations 24 pubic telations manager 11 pera 21 prcheser 20 purchasing 47 Purchasing marager 11 a ‘ualiiatlon 46 {aly 14,29, 60 Aucstonnaie 9 a Tiss 27 talsing 21 Fate of income tx 56 fate of ination $5 rete reach 27, 28 reach low po reach a peak 39 reid receive $9 ‘eeeption 10,14 ‘eception desk # receptionist @ recession $6 recruitment SO recycle 34 regional headgear 15. regional sates mnnager 13 regulatory 30 relaxed 21,22 fellate 2, 22,23 report 38 east 45. esearch 14, 28,29, 49, 59 esearch and development uD) 7, 38 research an dvelopmnent ‘ratte 13 reseatch lab 10 evervaton 18 revolve 50 esponsiilty 45 Fesponstle 28)esponsibie for L retail outlet Sd sete 6 Setumer ss finhehand side 35 sing 28 ring binder 8 tse S fee signtyy 39 sising $1 robot S2 oom 36 roxornserce 18 rovghly 20 fuer nin 39 s safety notice 52 Satay 8, 24,28, 31 sales 28,37 “ales brotre 42 sales dlecctor 11 Slee report 40,41 tales revenae 38 falutation 4 Stators 22 scanner? sede 28 sehieme 24 seis 8 sep St xrcen? feat ele 18 feerctary 9,11 section 28 secure 25 Security 87 seeuity gan 9 seleassured 22 Selceontigent 21, 22 sell 26, $3 sel oft 39 semis grade 12 senders aes $3 senders name 43 sender ie 3 Senior management 12 senstive 2 service secon 56 sense setup 50 Seven shuy 20 share 2 hareoleer 24 Share price 2, 39, 47 shelving 32 shop- 09 works 82 shotroom 10 sty 21.22 san 9.58 Sanature 43.44 Sincere 23 Single 18 Sle grace 12 Softwaze 5 Solution 38 Solve 27, 88 Spreadsicet $1 Sia 25,28, 31, 59 sakcholder 16 stapler 8 staples 8 San 6,36 Stasing 44 sia up 59 eivecumed 16 stock option 5 Storage 57 stranger 31 Shordinate 4, 28 tary 2, 16 Subsidy 48 Seggesion 35, 54 Summary 38) Sipertor# Supersisor $2 supervisory grade 12 Sopher # Supply 24 Sepp chain 14 somance at Seftehboard 1 systematic 2, 28 1 table 42 uke s okeover 16 talking 6. target 25, 28 tam 59 {elepaome aftersales 14 test 38 {ree double four oh tour Hive sx two 20 breesqusters 20 trough 53 ken? fay 21,22, 23 timetable 28 timie 22 ups fecant 23 top 35 track record $1 ftse a4 10 {fade union membership 56 WORD LIST acon veep tvarager 3 srg centr 10,15 tampa ie na 0 ipa {eeshooting mesting 57 tstmorty 2 surmover 2,24 fSeenty-thece hundred hours {oo thousand and two 20 v ‘nemployient rate $6 unique sling proposition USP) et) unshiled grade 12 lsers guide 40 vier mana 1 v Value Added Tax (VAN) 58 Viee President (179 38 ideo conference 33, soncher 5 w wage 31 water Is wales 17 trarcise 10,15, 53 waste 4 vaste bin $2 east paper bin & web camera 7 ‘rose 20, 44 ‘white-collar 31 Tehitecollar worker 12 tlh best wishes (rb) 00 sword processing ST srork tor Swerktonee 28,40 wowiat wwork on 1 Wwatk telephone number 4S ‘woak to $9 ‘working conditions 50 roils 28 ante Zz exo 20