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CASE STUDY
EXECUTIVE SUMMARY
Will-Burt was a small family-owned manufacturing firm based in
Orville, Ohio. It was facing several problems and was on the verge of
liquidation. Harry Featherstone CEO of Will-Burt took the responsibility to
save the company from liquidation and he brought the company back on
track.
CASE ANALYSIS
Will-Burt was a family owned manufacturing firm based in OrvilleOhio. It was on the verge of liquidation. Firms insurance coverage has
been cancelled and lost $ 6 million. Featherstone was given a deadline to
find a new buyer. Featherstone was not willing to let the company
liquidate. So he tried to bring the company back into track. The problems
identified by Featherstone is as follows
PROBLEMS
It was having low sales and its profit was below 5 percent
Its product quality was so poor that it almost spent 25000 hours
a year for faulty product
Employee morale was also too low
Employee turnover rate also increased
SOLUTIONS
All these solutions worked out well and yielded better results. Giving
education to employees turned out to be a great success as almost 80
percent of the employees wanted to have more education. Will-Burts
annual rework has dropped almost 75 percent to $180000 and also time
spent for reworking dropped from 2000 hours in a month to 400 hours.