Jackie T.

McCown
Dallas, Texas 214.674.8503 E-Mail: jackiemccwn@gmail.com

Results-focused and dedicated administrative professional driven to add value by providing outstanding people skills, customer
service, solid contributions to organizational goals, and cultivation of a strong company image. Eager to offer 20+ years of
experience toward maximizing a top employers success.

Key Areas of Expertise

Administrative Management
Personable Professional
Situational Fluency
Maximizing Productivity
Personnel Evaluations
MS Outlook Suite-Proficient

Executive Assistance for CSO

Managing a Diverse Team
Process Documentation
Meeting Coordination
Vendor Management
Facilities Management

Personnel Development
Setting Expectations & Goals
Guiding by Example
Adaptability, Resiliency
Managing Multiple Projects
Confidentiality

Career Highlights

Leader in managing admin teams, remotely and on-site, through effective motivation and mentoring strategies.
Identifies training needs, develops programs to ensure constant learning and professional growth of employees.
Fosters open-door communication resulting in a 97% retention rate with direct reports.
Innovative problem-solver who can generate workable solutions and resolve issues.
Implemented process for converting branch offices to virtual home office work sites across multi-state regions.
Delivers targeted feedback and cost-effective recommendations on all areas related to office operations.
Utilizes broad scope of industry knowledge toward cultivating a strong company image and a driven staff.
Meets and/or exceeds objectives by providing prompt, attentive services within a fast-paced sales operation.
Earned an EPIC (empowered, performance-driven, innovative, culture) Award which highlighted outstanding customer
service as demonstrated by cost-savings, organizational efficiency, and a positive attitude.

Professional Synopsis
Regional Administrative Services Manager, Compuware Corporation, Detroit, Michigan
November, 1989 March, 2015

Earned leadership roles by setting inspirational goals and setting examples with organization/time management
Excelled at identifying, developing, and using strengths of team members, as well as detecting and resolving weaknesses
demonstrated by individual team members
Strategically steered high-volume office operations of two regional software sales organizations via forward-thinking
implementations of systems, policies, and procedures.
Lead resourceful communications between remote employees and key employees at corporate.
Achieved maximum expense control and productivity by cost-effectively monitoring office activities.
Recruited, trained, and managed top-performing administrators which included partnering with internal recruiters and
human resources.
Directed and disseminated status of on-going projects and reports to meet the goals and objectives of the company.
Supported Chief Sales Officer, while becoming a trusted and effective resource for employees, peers, and managers.

Education and Additional Contact Info

Associate Degree in Business Administration from Oklahoma State University, Stillwater, Oklahoma
214.674.8503 cell 972.242.0198 home
LinkedIn: www.linkedin.com/in/jackietmccown
E-Mail: jackiemccwn@gmail.com - Twitter: @jackiemccwn