Chapter One

Introduction

1|Page

1.1 Background of the Study

This Internship Program as well as this report is an indispensable of my courses of
Business Administration. After completion of our courses in the different areas of studies,
students are sent to different reputed Business organization to acquire the real life
experience. But with the bounty of Almighty I have been appointed as officer- Assistant
Executive Officer in The Janata bank Ltd.
So, according to the rules and the direction of my Branch Manager-AGM, most of the
working days of job I have been performing the tasks supposed to be done at Foreign
Exchange Desk.
Jagannath University one of the reputed public universities in Bangladesh, has designed
the curriculum of the MBA course such a way that the international standard post
graduates will be produced. After completing 48 credit hours, one student needs to go for
further 6 credit hours internship program in a commercial organization.
As an employee of Janata Bank Limited. I can learn the banking dealings.

As it

maintains the pace with the competitive banking business world, its activities culture,
philosophy and style leads as a banker to be knowledge of my working life.

2|Page

1.2 Objectives of the Study

The main objective of this study is to know about the operation and activities that are
offered by the Foreign Exchange Department of Janata Bank Limited. In addition, the
study seeks to achieve the objectives written below:
An analysis and discussion of foreign exchange services of the bank.
To evaluation of the present performance of the bank regarding foreign
exchange.

To search the problems of this branch of Janata Bank Limited determining

the drawbacks of the existing foreign exchange system.

Recommending some guidelines to improve the effectiveness of foreign

exchange services.

To review the techniques used by the bank to make it lucrative.

1.3 Methodology of the Study

To prepare the report use both primary and secondary data. The primary data were
collected through my jobs assigned upon me as an employee of Janata Bank ltd.
regarding the procedure of operation of foreign exchange dept.Working with other
departments as well as discussion with the staffs of those departments provide a lot
primary information. Secondary data were gathered from the annual reports, relevant
published books. In specific sense, sources of information:
Primary Sources:

Personal experiences through my jobs with the different at my Branch.

Discuss with my colleagues.

Secondary Sources:
3|Page

Relevant publications of Janta bank ltd.

Annual report of Janta bank ltd. (2009-2010)

Published documents of Janta bank ltd.

1.4 Limitations of the Study

Since Ive been appointed as an entry employee of Janata bank ltd., there might be some
level of inaccuracy with those collected information. Like every other studies, I too faced
some constraints during my project period, otherwise, Id have enabled me in making my
study more appropriate and logical. The limitations from both side the complication of
foreign exchange dept. well as myself. The followings are some some of the
shortcomings:
Time:
The allocated time three (03) months was not enough for getting a sound knowledge
about the study.
Working scope:
As Im a newly recruited officer, so till now Im not well introduced with the jobs are
performed in foreign exchange deptt. Therefore, it is difficult for me to learn more.

4|Page

Chapter Two

Scenario of Foreign Exchange in Bangladesh

2.1 Introduction
5|Page

The overall performance of the external sector witnessed a moderate growth during
FY10. Despite spillover effects of the turbulent external economic conditions as well as
the global liquidity crunch, adequate inflow of foreign exchange through export and
remittance channels kept the foreign exchange market stable. Besides, the bumper
production in rice sector together with sluggish external demand for RMG have lowered
import of rice, fabrics, cotton, yarn etc.. In addition to that slowdown of new investment
also lowered input demand, which all together are responsible for the lower demand for
foreign exchange and helped Taka-Dollar exchange rate almost stable. Double-digit
growth rate of remittances and moderate export receipts helped increase gross foreign
exchange reserve by USD 1.3 billion (or 21.5 percent) to USD 7.5 billion at the end of
FY09 which increased further and stood at 10.8 billion at the end of June 2010 with a
remarkable growth of 43.9 percent compared to FY09. However, Taka depreciated
against US Dollar by a mild 0.6 percent during the FY10.

2.2 Foreign Exchange and the Balance of Payment-the Overall Situation

The higher current account surplus and the lower financial flows led the balance of
payments (BOP) to a record high surplus of USD 2865 million in FY10. Merchandise
exports (fob) increased by USD 639.5 million (or 4.1 percent) in FY10 to USD 16204.7
million, though fertiliser, tea and frozen shrimps & fish, which recorded a negative
growth of about 64.1 percent, 53.7 percent and 4.0 percent respectively; all other major
exported items increased significantly. A substantial growth of export of jute goods
(64.5%), petroleum by-products (62.3%), engineering products (54.6%), raw jute
(32.5%), leather (26.9%), footwear (11.6%), woven garments (1.6%) and knitwear
(0.8%), contributed to increase the growth of merchandise exports in FY10 over FY09.
The export of miscellaneous products, subsumed under the others category showed a
negative growth of 0.5 percent in value terms during FY10. However, as a percentage of
GDP, exports decreased by 1.2 percentage point from 17.4 percent in FY09 to 16.3
percent in FY10. Merchandise imports (fob) increased by USD 1097.0 million (or 5.4
6|Page

percent) in FY10 to USD 21388.0 million. Import of spices sugar, pulses (all sorts),
pharmaceutical products, edible oil, wheat, plastic and rubber & articles thereof, capital
machinery, raw cotton, tanning & dying extracts, clinker induced to increase overall
import. On the other hand, there is significant fall in import payments for rice (68.6
percent) because of bumper production, import restriction from India and increased price
in International market. Decreased import payments is showed for fertiliser (24.9
percent), oil seeds (18.2 percent), yarn (9.3 percent), crude petroleum (8.4 percent),
textile & articles thereof (5.4 percent), iron, steel & other base metal (3.3 percent).
Imports (c&f) as a percentage of GDP decreased by 1.4 percentage points from 25.2
percent in FY09 to 23.8 percent in FY10

The trade deficit widened by 9.4 percent in FY10 owing to the relatively larger expansion
in import payment compared to the increase in export earnings. Therefore, a higher
increase in imports than export somewhat widened the trade deficit from USD 4710.0
million in FY09 to USD 5152.0 million in FY10. The deficit on the services account,
however, narrowed down to
USD 1237.0 million in FY10 from USD 1616.0 million in the previous year. On the
contrary, the deficit on the income accounts rose slightly to USD 1487.0 million in FY10
from USD 1484.0 million in FY09. Current transfers increased substantially from USD
7|Page

10226.0 million in FY09 to USD 11610.0 million in FY10, thanks to a hefty 13.4 percent
rise in workers remittances. The net outcome of all these developments widened
substantially the current account surplus from USD 2416.0 million in FY09 to USD
3734.0 million in FY10. Current account balance as a percentage of GDP stood at 3.7 in
FY10 against 2.8 in FY09.

8|Page

Chapter Three

Overview of Janata Bank Limited.

9|Page

3.1 Background of Janata Bank Limited

Janata Bank Limited, one of the state owned commercial banks in Bangladesh, has an
authorized capital of Tk. 8000 million (approx. US$ 076.96 million), paid up capital of
Tk. 2593.90 million, reserve of Tk.4182.52 million and retained surplus Tk. 2285.94
million. The Bank has a total asset of Tk. 267157.45 million as on 31 st December 5008.
Immediately after the emergence of Bangladesh in 1971, the erstwhile United Bank
Limited and Union Bank Limited were renamed as Janata Bank. On 15 th November, 2007
the bank has been corporatised and renamed as Janata Bank Limited.
Janata Bank Limited operates through 872 branches including 4 overseas branches at
United Arab Emirates. It is linked with 0702 foreign correspondents all over the world.
The Bank employs more than 13(Thirteen) thousand persons. The corporate head office is
located at Dhaka with 10 Divisions comprising of 37(thirty seven) departments. It
computerized more than 139 important branches; non stop services introduced in more
than 88 branches; ONLINE Banking in more than 60 important branches under
implementation; ATM, EFT facilities.

3.2 Corporate Information

Name

Janata Bank Limited

Registered address

Janata Bhaban, 070, Motijheel

commercial area, Dhaka-1000.

Legal status
Date of incorporation

Bangladesh.
Public limited
21 may, 2007.

Paid up capital
Website
Swift code

2593 million
www/janatabankltd.-bd.com
JANB BD DH

Fax

Pabx ; 9560000

3.3 Number of Branches

10 | P a g e

Janata Bank Limited is one of the largest nationalized banks in Bangladesh. The bank has
13 area offices and 29 regional offices all over the country. Computerized branches of the
bank are 346. Total numbers of branches are 872 including one Local office. Bank has 4
overseas Branches it is linked with 1202 foreign correspondents all over the world.
Overseas branches are:
1. Abu Dhabi

2. Sharjah

3. Dubai 4. Al-Ain

3.4 Number of employees

The total number of employees of the bank is 13698.

3.5 Number of employees

Governing Body and Management
The Board of Directors is composed of 07 (eleven) members headed by a Chairman. The
Directors are representatives from both public and private sectors. The Bank is headed by
the Chief Executive Officer & Managing Director, who is a reputed banker.
Hierarchy of Janata Bank Management

Chairman

Managing Director(CEO)

Deputy Managing Director

General Manager

11 | P a g e

Deputy General Manager

Assistant General Manager

First

Assistant

General

Manager
Senior Executive Officer
Executive Officer

Assistant

Executive

Officer

3.6 Products and Services of Janata Bank Limited

Janata Bank Limited has not yet only gained enormous popularity but also been
successful in mobilizing deposit and loan products since commencement of banking
operation. The bank has made significant progress within a very short time period due to
its dynamic management and introduction of various consumer-friendly loan and deposit
products. All the products and services offered by the bank can be classified under three
major heads as below:
A) Deposit Products:
1. Contributory Savings Scheme
2. Monthly Benefit Deposit Scheme
3. Special Deposit Scheme
4. Education Savings Scheme
5. Fixed Deposit Scheme
6. Savings Deposit Account
12 | P a g e

7. STD Account
8. Multi Currency Account
9. Foreign Currency Deposit Account
10. Non Resident Taka Account
11. NFCD (Non Resident Foreign Currency Deposit Account)
12. NITA (Non Resident Investors Taka Account)
B) Loan Products:
1. Consumers Credit Schemes:
a.

Household Durable Loan

b.

Doctors Loan

c.

Travel Loan

d.

Car Loan

e.

Advance Against Salary

f.

CNG Conversion Loan

g.

Education Loan

h.

Marriage Loan

i.

Hospitalization Loan

2. Lease Finance
3. Hire Purchase
4. Small and Medium Enterprise Credit Scheme
5. Loan Against Shares and Securities
6. House Building Financing Scheme
7. Financing Scheme for Contractors
8. Computer Software Financing Scheme
9. Working Capital Financing
10. Industrial Financing

3.7 Principal Activities of Janata Bank limited

The activities of the banks are divided into two categories:
1. Primary activities, and
13 | P a g e

2. Secondary activities including agency activities.

Primary Activities
The primary activities of Janata Bank Limited include:
a) Accepting deposits and
b) Granting loans and advances
a) Accepting deposits
The most important activity of Janata Bank Limited is to mobilize deposits from the
public. People who have surplus income and savings find it convenient to deposit the
amounts with banks. Depending upon the nature of deposits, funds deposited with bank
also earn interest. Thus, deposits with the bank grow along with the interest earned. If the
rate of interest is higher, public are motivated to deposit more funds with the bank. There
is also safety of funds deposit with the bank.
b) Grant of loans and advances
The second important activities of a Janata Bank Limited is to grant loans and advances.
Such loans and advances are given to members of the public and to the business
community at a higher rate of interest than allowed by banks on various deposit accounts.
The rate of interest charged on loans and advances varies depending upon the purpose,
period and the mode of repayment. The difference between the rate of interest allowed on
deposits and the rate charged on the Loans is the main source of a banks income.
Secondary Activities
Besides the primary functions of accepting deposits and lending money, banks perform a
number of other functions which are called secondary functions. These are as follows
1. Issuing letters of credit, travelers, cherubs, circular notes etc.
2. Undertaking safe custody of valuables, important documents, and
securities by providing safe deposit vaults or lockers;
3. Providing customers with facilities of foreign exchange.
14 | P a g e

4. Transferring money from one place to another; and from one branch to
another branch of the bank.
5. Standing guarantee on behalf of its customers, for making payments for
purchase of goods, machinery, vehicles etc.
6. Collecting and supplying business information;
7. Issuing demand drafts and pay orders; and,
8. Providing reports on the credit worthiness of customers.

3.8 SWOT Analysis of Janata Bank Limited

Every organization is composed of some internal strengths and weaknesses and also has
some external opportunities and threats in its whole life cycle.

Strengths
1. Strong corporate identity
According to the customers, Janata Bank Limited is the leading provider of financial
services identity worldwide. With its strong corporate image and identity, it has better
positioned itself in the minds of the customers. This image has helped Janata Bank
Limited grab the personal banking sector of Bangladesh very rapidly.
2. Strong employee bonding and belongings
Janata Bank Limited employees are one of the major assets of the company. The
employees of Janata Bank Limited have a strong sense of commitment towards
organization and also feel proud and a sense of belonging towards Janata Bank Limited.
The strong organizational culture of Janata Bank Limited is the main reason behind its
strength.
3. Efficient Performance
It has been seen from customers opinion that Janata Bank Limited provides hassle-free
customer services to its client comparing to other financial institutions of Bangladesh.
Personalized approach to the needs of customers is its motto.

15 | P a g e

4. Young enthusiastic workforce

The selection & recruitment of Janata Bank Limited emphasizes on having the skilled
graduates & postgraduates who have little or no previous work experience. The logic
behind is that Janata Bank Limited wants to avoid the problem of 'garbage in & garbage
out'. And this type of young & fresh workforce stimulates the whole working
environment of Janata Bank Limited.
5. Empowered Work force
The human resource of Janata Bank Limited is extremely well thought & perfectly
managed. As from the very first, the top management believed in empowering
employees, where they refused to put their finger in every part of the pie. This
empowered environment makes Janata Bank Limited a better place for the employees.
The employees are not suffocated with authority but are able to grow as the organization
matures.
6. Hospitable Working Environment
All office walls in Janata Bank Limited are only shoulder high partitions & there is no
executive dining room. Any of the executives is likely to plop down at a table in its
cafeteria & join in a lunch, chat with whoever is there. One of the employees has said,
7. Strong Financial Position
It has been seen that the net profit has been gradually rising over the years. Furthermore,
Janata Bank Limited is not just sitting on its previous years success, but also taking
initiatives to improve.

Weaknesses
1. High charges of L/C
16 | P a g e

Presently Janata Bank Limited charges same rates for all types of import L/C. But for
import L/C of exports-oriented industry, Janata Bank Limited should reduce the charge of
L/C. As a result, exporter will be benefited and the country will earn more foreign
exchange. The commission often even rises up to 30%.

2. Discouraging small entrepreneurs

Janata Bank Limited provides clean Import Loan to most of its solvent clients. But they
usually do not want to finance small entrepreneurs whose financial standing is not clean
to them.
3. Absence of strong marketing activities
Janata Bank Limited currently don't have any strong marketing activities through mass
media e.g. Television. TV ads play vital role in awareness building. Janata Bank Limited
has no such TV ad campaign. Although they do a lot of CSR activities compared to other
banks.
4. Not enough innovative products
In order to be more competitive in the market, Janata Bank Limited should come up with
more new attractive and innovative products. This is one of the weaknesses that Janata
Bank Limited is currently passing through but plans to get rid of by 2010.
5. Diversification
Janata Bank Limited can pursue a diversification strategy in expanding its current line of
business. The management can consider options of starting merchant banking or diversify
it to leasing and insurance. As Janata Bank Limited is one of the leading providers of all
financial services, in Bangladesh it can also offer these services.

6. Lack of Proper Motivation

The salary at Janata Bank Limited is very decent, but it lacks other sorts of motivation.
Incentives such as bonuses are given for acquiring a particular figure, but all in all these
17 | P a g e

are the only motivational factors.

7. High Cost for maintaining account

The account maintenance cost for Janata Bank Limited is comparatively high. Other
banks very often highlight this. In the long run, this might turn out to be a negative issue
for Janata Bank Limited.
8. Outdated Software and Hardware
Some of the PCs in this branch have very outdated hardware which is very slow and
affects the customers and hence the performance of the bank as a whole. The softwares
themselves are pretty old Flexcube is from 2003, Microsoft Office XP is used. All of
these prevent smooth operations.

Opportunities
1. Distinct operating procedures
Repayment capacity as assessed by Janata Bank Limited of individual client helps to
decide how much one can borrow. As the whole lending process is based on a client's
repayment capacity, the recovery rate of Janata Bank Limited is close to 100%. This
provides Janata Bank Limited financial stability & gears up Janata Bank Limited to be
remaining in the business for the long run.

2. Country wide network

The ultimate goal of Janata Bank Limited is to expand its operations to whole
Bangladesh. Nurturing this type of vision & mission & to act as required, will not only
increase Janata Bank Limited's profitability but also will secure its existence in the log
run.
3. Experienced Managers
One of the key opportunities for Janata Bank Limited is its efficient managers. Janata
18 | P a g e

Bank Limited has employed experienced managers to facilitate its operation. These
managers have already triggered the business for Janata Bank Limited as being new in
the market.
4. Huge Population
Bangladesh is a developing country to satisfy the needs of the huge population, a large
amount of investment is required. On the other hand, building EPZ areas and some Govt.
policies easing foreign investment in our country made it attractive to the foreigners to
invest in our country. So, Janata Bank Limited has a large opportunity here.
6. Bigger Market
Although the GDP per head decreased a bit in 2010 from 2009, there is a huge untapped
market that requires loans and intends to deposit also.

3.9.4 Threats
1. Upcoming Banks/Branches
The upcoming private, local, & multinational banks posses serious threats to the existing
banking network of Janata Bank Limited it is expected that in the next few years more
commercial banks will emerge. If that happens the intensity of competition will rise
further and banks will have to develop strategies to compete against and win the battle of
banks.
2. Similar products are offered by other banks
Now-a-days different foreign and private banks are also offering similar type of products
with an almost similar profit margin. So, if all competitors fight with the same weapon,
the natural result is declining profit.

3. Default Loans
The problem of non-performing loans or default loans is very minimum or insignificant.
However, this problem may rise in the future thus; Default Loans The problem of non19 | P a g e

performing loans or default loans is very minimum or insignificant. However, this

problem may rise in the future thus; Janata Bank Limited has to remain vigilant about this
problem so that proactive strategies are taken to minimize this problem.
4. Industrial Downturn
Bangladesh is economically and political unstable country. Flood, draught, cyclone, and
newly added terrorism have become an identity of our country. Along with inflation,
unemployment also creates industry wide recession. These caused downward pressure on
the capital demand for investment.
5. Financial Crisis
Although people have recovered a bit from the shock, it may still pose as a threat. People
are still hesitant to take loans or even deposit them has to remain vigilant about this
problem so that proactive strategies are taken to minimize this problem.
6. Financial Crisis
Although people have recovered a bit from the shock, it may still pose as a threat. People
are still hesitant to take loans or even deposit them.

20 | P a g e

Chapter Four

Practical Experience Gathered

Through Doing Job

4.0 My Job at Janata Bank Limited

21 | P a g e

Through my jobs at Janata bank limited, I have had gathered some rules of regulations of
L/C. As I am a newly appointed employee that is why I did not have to deal with the
customers that much but there were a lot of responsibilities that I had. Such as:

Processing a new LC ( Letter of Credit)

-

Fill up the LCAF Forms

Calculating the VAT, commission, margin etc

Printing the SWIFT message

Filling up the CF-7 Forms

Putting seals

Taking signatures

Numbering the LCs

Learned about The Foreign Regulation Act 1947

Doing the similar things for BTB (Back-to-Back) LCs and Local LCs

Preparing the LC for CPC (Control Processing Center)

Filling up the IMP forms

Putting the LC and IMP into their following registers

Learning to put different types of seals

Printing Cover Letters, letters etc

Picking up the phone, calling up customers for missing information

Preparing T&M (Travel and Miscellaneous) for Bangladesh Bank

Taking necessary papers from customers such as taking photocopy of National ID

card, Passport, Trade License etc

Photocopying was a major activity in this departments

Learned how to receive mail and send out mail via courier

Learning the basics of these softwares Flexcube Corporate, Western Union,

DBCube, Dhaka Bank Foreign trade (for other remittancies other than Western
Union)

Counting vouchers

Giving out Western Union forms to customers

22 | P a g e

Chapter Five

Findings and Analysis of Foreign Exchange of

Janata Bank limited

5.1 Introduction
23 | P a g e

Foreign exchange is the means and methods by which rights to wealth in a countrys
currency are converted into rights to wealth in another countrys currency. In banks when
we talk of foreign exchange, we refer to the general mechanism by which a bank converts
currency of one country into that of another. Foreign Exchange Department (FED) is the
international department Bangladesh Bank issues license to scheduled banks to deal with
foreign exchange. These banks are known as Authorized Dealers.

If the branch is

authorized dealer in foreign exchange market, it can remit foreign exchange from local
country to foreign countries. So the bank is an authorized dealer.

There are three kinds of foreign exchange transaction:

1. Import
2. Export
3. Remittance.

5.2 Import
To import, a person should be competent to be an importer. According to Import and
Export Control Act, 1950, the Office Of Chief Controller Of Import and Export provides
the registration (IRC) to the importer. In an international business environment, buyers
and sellers are generally unknown to each other. So seller of goods always seeks security
for the payment of his exported goods. Bank gives export guarantee that it will pay for
the goods on behalf of the buyer if the buyer does not pay. This guarantee is called Letter
of Credit. Thus the contract between importer and exporter is given a legal shape by the
banker by Letter of Credit.

5.3 Letter of Credit

A conditional written undertaken issued by the importers (applicant) bank to the exporter
(beneficiary) at the request of the importer to effect payment up to a stated amount within
a stated time period against presentation of complaint documents.
The LC is governed by International Chamber of commerce (ICC) publication no.500.

5.4 Loan against Trust Receipts (LTR)

24 | P a g e

Advance against a Trust Receipt obtained from the Customers are allowed to only
first class tested parties when the documents covering an import shipment or other
goods pledged to the Bank as security are given without payment. However, for
such advances prior permission/sanction from Head Office must be obtained,

The customer holds the goods or their sale-proceeds in trust for the Bank, till such
time, the loan allowed against the Trust Receipts is fully paid off.

The Trust Receipt is a document that creates the Banker's lien on the goods and
practically amounts to hypothecation of the proceeds of sale in discharge of the
lien.

5.5 Loan against Imported Merchandise (LIM)

Advance (Loan) against the security of merchandise imported through the Bank may be
allowed either on pledge or hypothecation of goods, retaining margin prescribed on their
Landed Cost, depending on their categories and Credit Restriction imposed by the
Bangladesh Bank, Bank shall also obtain a letter of undertaking and indemnity from the
parties, before getting the goods cleared through LIM Account.

5.6 Payment Procedure of Import Documents

This is the most sensitive task of the Import Department. The officials have to be very
much careful while making payment. This task constitutes the following:
Date of Payment
Usually payment is made within seven days after the documents have been received. If
the payment is become deferred, the negotiating bank may claim interest for making
delay.
Preparing Sale Memo
A sale memo is made at B.C rate to the customer. As the T.T & O.D rate is paid to the ID,
the difference between these two rates is exchange trading. Finally, an Inter Branch
Exchange Trading Credit Advice is sent to ID.
25 | P a g e

Requisition for the Foreign Currency

For arranging necessary fund for payment, a requisition is sent to the International
Department.
Transmission of Message
Message is transmitted to the correspondent bank ensuring that payment is being made.

5.7 Export
The goods and services sold by Bangladesh to foreign households, businessmen and
Government are called export. The export trade of the country is regulated by the Imports
and Exports (control) Act, 1950. There are a number of formalities, which an exporter has
to fulfill before and after shipment of goods. The exports from Bangladesh are subject to
export trade control exercised by the Ministry Of Commerce through Chief Controller of
Imports and Exports (CCI & E). No exporter is allowed to export any commodity
permissible for export from Bangladesh unless he is registered with CCI & E and holds
valid Export Registration Certificate (ERC). The ERC is required to be renewed every
year, The ERC number is to be incorporated on EXP forms and other documents
connected with exports. The formalities and procedure are enumerated as follows:

Obtaining exports LC: To get export LC form exporter issued by the

importer.

Submission of export documents; Exporter has to submit all necessary

documents to the collecting bank after shipping of goods

Checking of export documents; after getting the documents banker used to

check the documents as per LC terms

Negotiation of export documents; If the bank accepts the document and

pays the value draft to the exporter and forward the document to issuing
bank that is called a negotiating bank. IF the bank does buy the LC then
the bank normally acts as collecting bank.

26 | P a g e

Realization of proceeds: This is the period when the issuing bank has
realized the payment.

Reporting to the Bangladesh bank: As per instruction by Bangladesh bank

the bank has to report to respective department of Bangladesh bank by
mentioning latest payment.

Issue to proceeds realization certificate (PRC): Bank has to issue precedee

realization certificate of export LC to the supplier/ exporter for getting
cash assistant.

5.8 Export Operation

Bangladesh exports a large quantity of goods and services to foreign households.
Readymade textile garments (both knitted and woven). Jute, Jute-made products frozen
shrimps, tea are the main goods that Bangladeshi exporters exports to foreign countries.
Garments sector is the largest sector that exports the lion share of the country's export.
Bangladesh exports most of its readymade garments products to U.S.A and European
Community (EC) countries. Bangladesh exports about 55% of its readymade garments
products to U.S.A. Most of the exporters who export through Elephant Road Branch are
readymade garment exporters. They open export L/Cs here to export their goods, which
they open against the import L/Cs opened by their foreign importers.
Export L/C operation is just reverse of the import L/C operation. For exporting goods by
the local exporter, bank may act as advising banks and collecting bank (negotiable bank)
for the exporter,
As an advising bank
It receives documents from the foreign importer and hands it over to the exporter.
Sometimes it adds confirmation on the L/C on request from the Opening Bank. By
adding confirmation, it assumes the responsibility to make payment to the exporter.
As Negotiating Bank

27 | P a g e

It negotiates the bills and other shipping documents in Favor of the exporter. That is, it
collects the proceeds of the export-bill from the drawer and credits the exporter's account
for the same. Collection proceed from the export bill is deposited in the bank's NOSTRO
account in the importer's country. Sometimes the bank purchases the bills at discount and
waits till maturity of the bill. When the bill matures, bank presents it to the drawer to encash it.
In our country, Export and Import operation of bank is very much related with one
another because of use of Back to Back and maturity of payment for Back-to-Back L/C
is set in such that it can be paid out of export proceeds.

5.9 Back-To-Back L/C

It is simply issued to the clients against an import L/C. Back-to-Back mechanism
involves two separate L/C. One is master Export L/C and another is Back-to-Back L/C.
On the strength of Master Export L/C bank issues bank to Back L/C. Back-to-Back L/C is
commonly known as Buying L/C. On the contrary, Master Export L/C is known as
Selling L/C.
Payment of back to back L\C
In case back to back as 60-90-070-180 days of maturity period, deferred payment is
made. Payment is given after realizing export proceeds from the L/C issuing bank.

5.10 Checklist of exports L/C

Following defective points are usually found in the Master L/C. So, the bank officials so
much carefully check these points. These are:
1. Name of the Advising Bank.
2. Name of Transferring Bank
3. Form of Doc. credit:
Name of Issuing Bank
Documentary Credit No. and issuing date
28 | P a g e

 Date of shipment
Expiry date and place
4. Applicant/ for order of/ On Account.
5. Beneficiary/ Favoring
6. Amount
7. Availability of Credit
8. Partial shipment/ Transshipment
9. Payment condition /Draft Sight
10. Category.
11. Description of goods:
Item
Total Qty
Unit price
12. B/L Clause
13. Reimbursement clause.
14. UCPDC Clause
15. Net FOB value.

5.11 Foreign Remittance

This bank is authorized dealer to deal in foreign exchange business. But the Elephant
Road branch is still not authorized dealer; normal procedure of the AD branch is stated.
As an authorized dealer, a bank must provide some services to the clients regarding
foreign exchange and this department provides these services. The basic function of this
department are outward and inward remittance of foreign exchange from one country to
another country. In the process of providing this remittance service, it sells and buys
foreign currency. The conversion of one currency into another takes place at an agreed
rate of exchange, which the banker quotes, one for buying and another for selling. In such
transactions the foreign currencies are like any other commodities offered for sales and
purchase, the cost (convention value) being paid by the buyer in home currency, the legal
tender.
29 | P a g e

5.12 Remittance procedures of Foreign Currency

There are two types of remittance:
1. Inward remittance
2. Outward remittance.
a) Inward Foreign Remittance
Inward remittance covers purchase of foreign currency in the form of foreign T.T., D.D,
and bills, T.C. etc. sent from abroad favoring a beneficiary in Bangladesh. Purchase of
foreign exchange is to be reported to Exchange control Department of Bangladesh bank
on Form-C.

b) Outward Foreign Remittance:

Outward remittance covers sales of foreign currency through issuing foreign T.T. Drafts,
Travelers Check etc. as well as sell of foreign exchange under L/C and against import
bills retired.

5.13 Working of this department:

1. Issuance of TC, Cash Dollar /Pound
2. Issuance of FDD, FTT & purchasing, Payment of the same.
3. Passport endorsement.
4. Encashment certificate.
5. F/C Account opening & filing.
6. Opening of Export FC retention Quota A/C& maintain.
7. Maintenance of ledger of Cash Dollar, FC Deposit A/C & TC.
8. Maintain FBC register &follow up FBC.
9. Opening of Student file &Maintain.
10. Preparation of all related statement, Voucher & posting.

30 | P a g e

11. Preparation of Weekly, Monthly, Yearly Statement for Bangladesh Bank

returns timely.
12. Attending all related correspondence to other Bank or Institutions.

5.14 Findings of the Report

Every bank has its own credit procedure. Bank under study possesses a standard credit
procedure. As the objective of my study is to make a comment on the credit management
of Janata Bank Ltd., I try my best to collect data for the study and find out the reality.
Based on the data generated during my study period I will sum up my findings here and I
think this will help me to achieve my objectives.
1. If we look at the historical background of Janata Bank Ltd., we see that, the
objective of JBL is to earn profit as well as to improve the economic welfare of
the people as a whole.
2. Janata Bank Ltd. has a significant role in long term project financing in both
agriculture and industrial sectors. Again JBL has a deep concern for rural farmers.
3. Private sector usually concentrates in the urban areas where as public sector i.e.
JBL spread their banking network all over the world.
4. With a view to implementing government policies, JBL has been maintaining its
position in extending credit to government bodies, sector corporations and private
enterprises.
5. Though bank required both quantitative and qualitative analysis but for big loans
bank emphasizes on the lending risk analysis (LRA). But LRA is not a perfect
measure of credit analysis. Because businessmen in our society are usually
tempted to take resort of window- dressing that means accounts are so
manipulated that the vital facts are concealed and facts presented are superficial.
So banks have to go through both quantitative and qualitative analysis.
6. According to the standard and banks credit procedure, credit operation is started
from the customer application to the branch for the loan. But in most cases, many
customers go directly to the directors of the bank and directors send them to the
branch offices with his/her reference. In these cases, proper appraisal is not
31 | P a g e

possible as directors the most powerful persons and bank management must give
priority towards the decision of the directors. This phenomenon is very common
in the bank which hampers the spontaneous procedure of credit appraisal.
7. Bangladesh Bank monitors all the policies of all the private and nationalized
banks of the country. According to the Bangladesh Banks strategy, all banks must
possess the standard policies which are designed by the central bank. Janata Bank
Ltd. also possesses a standard credit proposal form. In that form all necessary
information are required to fill up. But in practice credit officers do not fill up the
proposal form properly. Most of the cases, they use assumption rather than exact
figure. This practice might end up with bad or classified one.
8. A standard policy starts from the customers direct application for the loan in the
branch office. But its a common phenomenon that most of the customers directly
contact with Head office and Head office choose the branch offices to disburse the
loan. It hampers the normal procedure. Branches always stay under pressure when
they get order for disbursement from Head office. When branches get order from
the head office, then appraisal system loses its formal track. So Head office
should not send any order to the branch office without prior appraisal.
9. Every bank has its own budget and plan regarding loan portfolio. This loan
portfolio must be diversified so that bank could diversify its risk. A proper and
preplanned portfolio can eliminate the risk of huge classified loan or bad loans as
this aspect is very much sensitive toward many external and internal factors. The
bank under study i.e. Janata Bank Ltd. does not have any proper guide line where
to invest; moreover they do not do any future plan to maintain a well structured
portfolio to decrease the possibility of classified loan. This type of practice is
working as an obstacle in smooth credit disbursement as well as in credit
appraisal system.
10. Most of the loans that JBL distributes are as cash credit hypothecation and JBL
emphasizes less on demand loan.
11. JBL distribute loans without sufficient security in some cases. This is violation of
the Bangladesh bank order.

32 | P a g e

12. In many cases bank face this problem because banks credit officer fails to value
collateral property. Proper valuation means collateral will exactly cover the risk of
bad loan. Officials must do it with due care.
13. The recovery performance of JBL is not in a satisfactory level at all and the
position of those in that respect deteriorated heavily during last two phases. The
recovery performance in agriculture is worse than in other sectors. On the other
hand, as private sector banks distribute more loans on short term basis and
relatively better than public sector. But if we compare it from the efficiency point,
then it is clear that they are not still efficient in credit management as they are
unable to recover half of their distributed loan in different sectors.
14. During first phase 15.71% of the total loan of JBL became classified and this
classified loan came down to 23% in the second phase.
15. JB does not keep enough provisions against classified loans and advances.
16. Private sector banks are relatively efficient in processing and executing legal
actions against defaulters for their nonpayment of loans and advances in due time
that of public sector bank.
17. The credit management of JBL are not fully conformity with the guidelines
prescribed in the bank companies Act 1991 and International Accounting
Standerd-45(IAS-45)

33 | P a g e

Chapter Six

Conclusion and Recommendation

34 | P a g e

6.1 Conclusion
I have tried my best about the different aspects of Banking in Janata Bank Ltd. For my
report, I have selected Janata bank. JBL plays an important role in the banking sector as
well as in our economy. The success of a bank depends largely on the efficient credit
management. A successful credit management is not only need for a banks own
performance but also it is needed for the smooth development of an economy. In any
strategy of economic development, therefore, it is essential to emphasize the evaluation
of a sound and well integrated credit management system from the view point of both
resources mobilization and efficient allocation of funds. In conclusion it can be suggested
a number of recommendations in order to overcome the problems and how to remove the
causes of problem in credit management.

6.2 Recommendation
Since this an exploratory research, hence the recommendation given are not decisions
rather they are only suggestions to improve the default rate. The recommendations are
made on the basis of survey findings.

1. Central Bank should take proper actions for ensuring equivalent distribution of loans
and advances.
2. Lending policies in our country should be geared to growth potential rather than being
determined by the pre-existing collateral.
3. Changes in lending policies will not suffice the purposes unless it is followed by a
change in the attitude and out look of both the borrowers and the bankers.
4. Improvement of credit management depends on the development of relevant, adequate,
proper and reliable data base at the public sector banks as well as private sector banks in
Bangladesh.
35 | P a g e

5. For developing a reliable credit management system for the commercial banks
specially Janata Bank, it should require to introduce as improved information system
within bank as well as among the borrowers. Because ultimately it is what a borrower
does with money that should guide the credit plan, the borrowers also have to know
exactly where they are going, what their opportunities and how fast they can move.
6. The security must be valued properly by the independent valuers and constantly
watched so that the value of mortgage property becomes sufficient to recover the default
loan.
7. Publishing the names of defaulter as well as good and regular payers in various dailies
and granting various sorts of facilities to good borrowers will create a moral persuasion
on the borrowers. This may decrease the number of defaulters and the volume of large
outstanding loan amounts as well.
8. Pressure from outsider and influence extorted by borrowers are also a great
impediment in the smooth functioning of loan recovery process. The role of government
in this case is the most important factor required to solve these sorts of problem.
9. More and more competent personnel must be recruited to reduce the weakness of
credit management. Competent executives will ensure the reduction of wrong appraisal
and evaluation of projects.
10. Prompt legal actions be taken against willful loan defaulters
11. The new entrepreneurs should be encouraged in disturbing loans and those who have
the records of regular payment, should be given preference.
12. Steps should be taken so that guarantors cannot avoid their responsibility.

36 | P a g e

13. It is observed that the defaulters generally get various sorts of exemptions as declared
by the government from time to time. Government must not show any kind of mercy to
the defaulters in any way which may encourage the default culture. This type of action
may discourse the borrowers to become willful defaulters.
14. The existing huge amount of classified loans demand for special and corrective
attention for example:

By obtaining suitable reduction on amount.

Additional security.

More complete financial data concerning the obligors condition or

Other such action as the specific circumstances may require.

15. The attempt to encourage banks to require borrowers comply with banking laws and
regulations and clear up industrial properties prior to granting a loan.
16. JBL should follow some straight ward mechanical procedures in assessing the risk of
a borrower.
17. The formulation of a sound credit policy in the possibility of default loans

37 | P a g e

References
1. Annual Report of Janata Bank Ltd, 2009-2010
2.

Bangladesh Bank BCD &BPRD circulars

3. Chowdury, L.P; A Textbook on Bankers Advances; 2 nd Edition; Paradise

Printer;
4. Managing Core Risk in Banking: Credit Risk Management, Janata Bank Ltd.,
Head Office, Dhaka.
5. Rose, Peter. S; commercial Bank Management; Fourth Edition; Irwin-McGrawHill; 1999
6. Zikmund William, G., Business Research Methods; 8 th Edition; Thomson
South-Western;
7. Various Banking websites.
8. www. Janata bank-bd.com
9. General banking manual, Janata bank limited.
10. Time to time circular of Janata bank Ltd. Related to foreign exchange.

38 | P a g e