Professional Documents
Culture Documents
employee satisfaction has been defined in many different ways. Some believe it is simply how
content an individual is with his or her job, in other words, whether or not they like the job or
individual aspects or facets of jobs, such as nature of work or supervision.
Employees play a very important role in success of any venture. Employee satisfaction surveys
are widely used to garner information about the health of any organization. The satisfaction that
customers derive is known to be correlated to the satisfaction of employees involved in delivering
service
health care is an extraordinarily people-centric industry. Aside from the obvious fact that the
patient consumes services to his or her physical body, nearly all treatments and procedures are
administered by people. The management of health care personnel takes place in a complex
environment involving a variety of professionals, extensive use of materials and equipment, and
an array of services that extend beyond health care to include food, hospitality and instruction.
This challenging environment places a great deal of stress on employees. In this study we
explore the satisfaction of employees in a major hospital to determine the extent to which
employee satisfaction relates to the quality of the patient experience. We provide an extensive
review of the literature of health care employee satisfaction and then provide an empirical
analysis that shows a direct and positive relationship between the satisfaction of employees and
the quality of the patient experience in a major urban hospital
Organizational Set-Up:
Iqraa hospital is run by charitable organization Foundation, The first Hospital that
caters to the greater population of Sarkhej & Juhapura in Ahmedabad. It Serves
6,00,000 of population.
Iqraa hospital was established in March 2002, successfully gained the consent &
confidence of the Hazrat Pir Mohammed Shah (R.A) trust to manage the hospital
project including building to cater to the health needs not only of this area but to
patients from outlying areas and other parts of Gujarat.
Along with health care facilities it also conducts 6 months of courses for Nursing,
Laboratory technician & X-Ray technician for underprivileged students.
This 70 bedded hospital has three major & three minor operation theatre. there
are special room, semi special room and general ward. there are 25 more
consulting doctors giving service to hospital with different speciality. there are
more than 100 staff member working with hospital. hospital have also ambulance
services .
There are 200 more patient come to opd. There are more than 5000 x ray and
4000 sonography done in year. In pathology department 10000 patients per
year .there are daily two to three major operation done.
Review of literature
According to Weiss Job satisfaction is defined as a pleasurable emotional state resulting from
appraisal of ones job, an effective reaction to ones job and an attitude towards ones job. 1
Herzberg et al reviewed more than 150 studies and listed various job factors of job
satisfaction as Intrinsic aspect of job, Supervision, Working conditions, Wage and salaries,
Opportunities for advancement, Security, Company and management, Social aspect of job,
Communication and Benefits.2
In a study conducted by Al-Eisa Ibrahim S et al a self-administered questionnaire based on
socio-demographic characteristics and job satisfaction was given to 89 participants. The
study consisted of 42 males and 47 females; 56.2% were Kuwaiti, 82.0% were married and
73.0% had children. The results of study showed that the overall satisfaction was 61.8%.
Significantly thehigher the age the higher the job satisfaction. There were no significant
differences in overall job satisfaction for nationality, sex, marital status and number of
children. GPs were less satisfied with the rate of pay and the amount of variety in work but
more satisfied with their colleagues. Young physicians appear to need more attention and Job
satisfaction of primary health care physicians is critical for improvement of health systems. 3
Al-Enezi. Naser et al took a stratified random sample size of 500 nurses
working in Ministry of Health hospitals in Kuwait and a questionnaire was
distributed among them to identify factors related to the job satisfaction
of nurses and the effect of selected background characteristics on the
global satisfaction scale by using the McCloskeyMueller Satisfaction
Scale. Factor analysis identified five factors: satisfaction with (a)
professional opportunities; (b) praise and recognition; (c) scheduling of
duty; (d) control and responsibility, and (e) extrinsic rewards. These
together explained 59.5% of the total variance. Nurses were found to be
dissatisfied with two of five factors: professional opportunities and
extrinsic rewards and satisfied with the remaining three factors, although
levels of satisfaction were not very high. The relationship of job
Rationale:::
have less time to do a quality job of caring for patients; they are
continually expected to cut corners, but see waste and feel unable to
change the situation; they feel unappreciated and they feel their skills are
underused. This leads to low morale, staff turnover, and overall
disenchantment with job opportunities in health care
Statement of problem
Job satisfaction is very important for a persons success in his/her
professional life and for the development of the organization he/her is
working for. This study of evaluation of emplyoee satisfacion at iqraa
hospital is aims at finding out jobsatisfaction level of staff in the
organization,to adress problem perceived by employee and its impact on
talent retention.
Objective of study:
and
compare
it
with
The primary objective of the consulting project was to examine the cause
of the high attrition rate among doctors & nursing staff in hospital.
Scope of study;
Research Design