I.

RATIONALE
Problem Solving and Decision Making is a fixture in life. Problems pop up everyday and any leader who
aspires excellence should have a vested interest in seeing that the best and timely decisions are taken,
that problems are solved in the optimum way and that creative ideas and innovations vital for the
organizations competitive advantage flow freely.
To achieve organizational effectiveness all key players must be engaged in meeting these essential
requirements. And one big step towards that end is for you to become master of the processes that lie
behind all effective problem solving and decision making and critical and creative thinking.

II.

PROGRAM OBJECTIVES
At the end of 2-Day Program, Participants should be able to:

Acquire a better perspective and attitude towards Problem Solving and Decision Making
(PSDM);
Understand how to use a structured process-based, critical and creative problem solving
approach in practical and complex scenarios;
Learn key PSDM tools and methodologies in analyzing and solving problems in the workplace;
Learn to anticipate potential problems, assess risks, and weigh alternatives to come up with
the best decisions;
Evaluate optional solutions to decide on the most workable strategy;
Create a plan for implementing, evaluating, and following up on decisions;
Learn to harness support mechanisms that will give rise to better solutions and decisions; and
Develop communication plans to avoid pitfalls in problem solving and decision making.
Vitalis Management Consulting
2F Zeta Bldg. 191 Salcedo St. Legazpi Village, Makati City
Laguna Office: Ceris I Village Canlubang Laguna
Tel. #: (049) 508-5482 / 0915-6178181 / 0928-8652006
Email: info@vitalismanagement.com / training@vitalismanagement.com

www.vitalismanagement.com
Page 1 of 4

III.

PROGRAM OUTLINE
Module I

Laying the Foundation

Module II

Problem Solving and Decision Making Basics

Module III

Defining Customers and Their Requirements

Identifying Priority Among Various Concerns
Defining and Identifying Improvement Opportunities
Defining Standards (ideal) and Defining Variation (problems)
CASE ANALYSIS

Measure

Module V

The Big Picture - Business Needs and Wants

Characteristics of Problems
PSDM Framework D-M-A-I-C
o Define
o Measure
o Analyze
o Improve
o Control

Define

Module IV

Reality Check on Problem Solving and Decision Making (PSDM)

PSDM as a Crucial Skill in Management
Common Pitfalls in PSDM
Critical vs. Creative Thinking

Measuring the Current State

Measure the Gap Between the Ideal and the Current
Observe and Measure the Process
Assess Measurement System or Data Collection Capability
Identify and Measure Quality Targets or Desired Level of Improvement
WORKSHOP

Analyze Root Cause Analysis (RCA)

Root Cause Analysis The Core of PSDM

Root Cause Analysis Process
Root Cause Analysis Tools
o 5 Whys
o Cause and Effect (Fishbone) Diagram
o Pareto Chart
o Failure Mode Effect Analysis (FMEA)
WORKSHOP
Vitalis Management Consulting

2F Zeta Bldg. 191 Salcedo St. Legazpi Village, Makati City

Laguna Office: Ceris I Village Canlubang Laguna
Tel. #: (049) 508-5482 / 0915-6178181 / 0928-8652006
Email: info@vitalismanagement.com / training@vitalismanagement.com

www.vitalismanagement.com
Page 2 of 4

Module VI

Improve Taking Actions

Module VII

Control

Module VIII

Control to Sustain Quality

Potential Problem Analysis
Implement Process Control Methods
Monitor Performance to Sustain Result
Measure to Verify Improvement has Taken Place
WORKSHOP

Integration and Synthesis

IV.

Best Practices - Improvement Process

Making The Most Appropriate Decision
Developing Modifications - Organizational Process or System
A Framework for Decision Making
Decision Making Analysis Criteria
WORKSHOP

Putting It All Together

Lessons to Live By
Ensuring Effective Application
ACTION PLAN
CULIMINATING ACTIVITY

METHODOLOGY

Vitalis Management Consulting

2F Zeta Bldg. 191 Salcedo St. Legazpi Village, Makati City
Laguna Office: Ceris I Village Canlubang Laguna
Tel. #: (049) 508-5482 / 0915-6178181 / 0928-8652006
Email: info@vitalismanagement.com / training@vitalismanagement.com

www.vitalismanagement.com
Page 3 of 4

Vitalis Management Consulting

2F Zeta Bldg. 191 Salcedo St. Legazpi Village, Makati City
Laguna Office: Ceris I Village Canlubang Laguna
Tel. #: (049) 508-5482 / 0915-6178181 / 0928-8652006
Email: info@vitalismanagement.com / training@vitalismanagement.com

www.vitalismanagement.com
Page 4 of 4