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    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am Patty (Level 2 Escalated Complaints) Patty: Hi Gary, patty’s my name from escalated complaints at Centrelink Gary: I have rung specifically today because I have uploaded extra documents to MyGov Centrelink account. Patty: You’re providing new information about a complaint we have already finalised and you want it reopened? Gary: No, I made a complaint that’s escalated to Level 2 on the 1st of September 2015. Patty: Let me find that complaint so you and me are both on the same page. So 1st of September, Is that with Katrina? Gary: Joel took the complaint and informed me he would ensure the documents I uploaded would be referenced in the complaint itself and should be referred to. Patty: The Complaint with Joel is considered to be closed. Gary: The Complaint is not closed. Patty: It’s been finalised. Gary: No it hasn’t been finalised. Patty: You need to tell me what’s actually going on. Gary: I am saying to you, that this complaint has not been closed, that this complaint has not been finalised. Patty: What is the actual complaint? Gary: The complaint is written in the documentation, so I would like you to please put this in my notes. I would like to make a statement now and I would like it recorded into my notes please. Patty: Alright. Gary: I am ringing to inform the department that my complaint includes documentation uploaded to MyGov Centrelink Account from the 12th of August 2015 to the 15th of September 2015. Six unique different documents in total including a document named: “00 Legal Instruction for Outcome of Government Complaint”. I have been informed that this complaint is closed which is incorrect. All 6 unique different documents need to be read and understood as part of my complaint. My complaint goes to unconscionable behaviour by Department of Human services, Centrelink, Murdi Paaki (Community Development Program) under the Portfolio of Prime Minister and Cabinet. Patty: Ok. Gary: The complaint has not been addressed if it’s been closed; it’s time to bring in some serious legal. Patty: So the side that Joel was dealing with, he’s closed that when he sent the email with information. Gary: Let me explain that this complaint is about unconscionable behaviour by Centrelink, the Manager of Centrelink and others. I want this addressed seriously, DHS complaints department is acting very unconscionably and inhuman, quite disgusting that you would have people such as me and many others. That may well be in very serious troubles and being fobbed off with a letter saying thank you, it’s closed. It’s just extraordinary. This is a very serious complaint of illegalities, illegal and criminal acts. We do not allow a Government to commit illegal acts against us as citizens of Australia. It is not acceptable to commit unconscionable illegal acts against an individual. It’s not acceptable because someone is in a Government position of power to deliberately enact malice against someone and physically damage them in the process, these things are serous claims. I didn’t put these documents forward and contact the DHS to make a complaint lightly. I want the complaint treated as serous and dealt with. You cannot just compensate, you cannot throw money at this, and you have to actually address the illegalities. You don’t buy your way out of crime, that’s for thugs, that’s not for decent people and adult Government. It is not acceptable to make a statement that this is closed; it’s not finalised or closed. I need to know today, what do we need to do on the phone to ensure this is taken seriously? I was told by Joel that this would go to your legal team and it’s the reason why I sent it, not to be treated with contempt and disrespect. I am at disadvantage; the Government is taken advantage of me. I am here to say that this has to stop!

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    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am Patty (Level 2 Escalated Complaints) Patty: Hi Gary, patty’s my name from escalated complaints at Centrelink Gary: I have rung specifically today because I have uploaded extra documents to MyGov Centrelink account. Patty: You’re providing new information about a complaint we have already finalised and you want it reopened? Gary: No, I made a complaint that’s escalated to Level 2 on the 1st of September 2015. Patty: Let me find that complaint so you and me are both on the same page. So 1st of September, Is that with Katrina? Gary: Joel took the complaint and informed me he would ensure the documents I uploaded would be referenced in the complaint itself and should be referred to. Patty: The Complaint with Joel is considered to be closed. Gary: The Complaint is not closed. Patty: It’s been finalised. Gary: No it hasn’t been finalised. Patty: You need to tell me what’s actually going on. Gary: I am saying to you, that this complaint has not been closed, that this complaint has not been finalised. Patty: What is the actual complaint? Gary: The complaint is written in the documentation, so I would like you to please put this in my notes. I would like to make a statement now and I would like it recorded into my notes please. Patty: Alright. Gary: I am ringing to inform the department that my complaint includes documentation uploaded to MyGov Centrelink Account from the 12th of August 2015 to the 15th of September 2015. Six unique different documents in total including a document named: “00 Legal Instruction for Outcome of Government Complaint”. I have been informed that this complaint is closed which is incorrect. All 6 unique different documents need to be read and understood as part of my complaint. My complaint goes to unconscionable behaviour by Department of Human services, Centrelink, Murdi Paaki (Community Development Program) under the Portfolio of Prime Minister and Cabinet. Patty: Ok. Gary: The complaint has not been addressed if it’s been closed; it’s time to bring in some serious legal. Patty: So the side that Joel was dealing with, he’s closed that when he sent the email with information. Gary: Let me explain that this complaint is about unconscionable behaviour by Centrelink, the Manager of Centrelink and others. I want this addressed seriously, DHS complaints department is acting very unconscionably and inhuman, quite disgusting that you would have people such as me and many others. That may well be in very serious troubles and being fobbed off with a letter saying thank you, it’s closed. It’s just extraordinary. This is a very serious complaint of illegalities, illegal and criminal acts. We do not allow a Government to commit illegal acts against us as citizens of Australia. It is not acceptable to commit unconscionable illegal acts against an individual. It’s not acceptable because someone is in a Government position of power to deliberately enact malice against someone and physically damage them in the process, these things are serous claims. I didn’t put these documents forward and contact the DHS to make a complaint lightly. I want the complaint treated as serous and dealt with. You cannot just compensate, you cannot throw money at this, and you have to actually address the illegalities. You don’t buy your way out of crime, that’s for thugs, that’s not for decent people and adult Government. It is not acceptable to make a statement that this is closed; it’s not finalised or closed. I need to know today, what do we need to do on the phone to ensure this is taken seriously? I was told by Joel that this would go to your legal team and it’s the reason why I sent it, not to be treated with contempt and disrespect. I am at disadvantage; the Government is taken advantage of me. I am here to say that this has to stop!

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    DHS Ask Have You Lawyer? Page4 - PH Transcript 17 Sep 2015 11am

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    DHS-Complaint-Transcripts
    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am Patty (Level 2 Escalated Complaints) Patty: Hi Gary, patty’s my name from escalated complaints at Centrelink Gary: I have rung specifically today because I have uploaded extra documents to MyGov Centrelink account. Patty: You’re providing new information about a complaint we have already finalised and you want it reopened? Gary: No, I made a complaint that’s escalated to Level 2 on the 1st of September 2015. Patty: Let me find that complaint so you and me are both on the same page. So 1st of September, Is that with Katrina? Gary: Joel took the complaint and informed me he would ensure the documents I uploaded would be referenced in the complaint itself and should be referred to. Patty: The Complaint with Joel is considered to be closed. Gary: The Complaint is not closed. Patty: It’s been finalised. Gary: No it hasn’t been finalised. Patty: You need to tell me what’s actually going on. Gary: I am saying to you, that this complaint has not been closed, that this complaint has not been finalised. Patty: What is the actual complaint? Gary: The complaint is written in the documentation, so I would like you to please put this in my notes. I would like to make a statement now and I would like it recorded into my notes please. Patty: Alright. Gary: I am ringing to inform the department that my complaint includes documentation uploaded to MyGov Centrelink Account from the 12th of August 2015 to the 15th of September 2015. Six unique different documents in total including a document named: “00 Legal Instruction for Outcome of Government Complaint”. I have been informed that this complaint is closed which is incorrect. All 6 unique different documents need to be read and understood as part of my complaint. My complaint goes to unconscionable behaviour by Department of Human services, Centrelink, Murdi Paaki (Community Development Program) under the Portfolio of Prime Minister and Cabinet. Patty: Ok. Gary: The complaint has not been addressed if it’s been closed; it’s time to bring in some serious legal. Patty: So the side that Joel was dealing with, he’s closed that when he sent the email with information. Gary: Let me explain that this complaint is about unconscionable behaviour by Centrelink, the Manager of Centrelink and others. I want this addressed seriously, DHS complaints department is acting very unconscionably and inhuman, quite disgusting that you would have people such as me and many others. That may well be in very serious troubles and being fobbed off with a letter saying thank you, it’s closed. It’s just extraordinary. This is a very serious complaint of illegalities, illegal and criminal acts. We do not allow a Government to commit illegal acts against us as citizens of Australia. It is not acceptable to commit unconscionable illegal acts against an individual. It’s not acceptable because someone is in a Government position of power to deliberately enact malice against someone and physically damage them in the process, these things are serous claims. I didn’t put these documents forward and contact the DHS to make a complaint lightly. I want the complaint treated as serous and dealt with. You cannot just compensate, you cannot throw money at this, and you have to actually address the illegalities. You don’t buy your way out of crime, that’s for thugs, that’s not for decent people and adult Government. It is not acceptable to make a statement that this is closed; it’s not finalised or closed. I need to know today, what do we need to do on the phone to ensure this is taken seriously? I was told by Joel that this would go to your legal team and it’s the reason why I sent it, not to be treated with contempt and disrespect. I am at disadvantage; the Government is taken advantage of me. I am here to say that this has to stop!

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    of 6

    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am

    Patty (Level 2 Escalated Complaints)


    Page 1 of 6

    Patty:HiGary,pattysmynamefromescalatedcomplaintsatCentrelink

    Gary:IhaverungspecificallytodaybecauseIhaveuploadedextradocumentstoMyGovCentrelink
    account.

    Patty:Youreprovidingnewinformationaboutacomplaintwehavealreadyfinalisedandyouwant
    itreopened?

    Gary:No,ImadeacomplaintthatsescalatedtoLevel2onthe1stofSeptember2015.

    Patty:Letmefindthatcomplaintsoyouandmearebothonthesamepage.
    So1stofSeptember,IsthatwithKatrina?

    Gary:JoeltookthecomplaintandinformedmehewouldensurethedocumentsIuploadedwould
    bereferencedinthecomplaintitselfandshouldbereferredto.

    Patty:TheComplaintwithJoelisconsideredtobeclosed.

    Gary:TheComplaintisnotclosed.

    Patty:Itsbeenfinalised.

    Gary:Noithasntbeenfinalised.

    Patty:Youneedtotellmewhatsactuallygoingon.

    Gary:Iamsayingtoyou,thatthiscomplainthasnotbeenclosed,thatthiscomplainthasnotbeen
    finalised.

    Patty:Whatistheactualcomplaint?

    Gary:Thecomplaintiswritteninthedocumentation,soIwouldlikeyoutopleaseputthisinmy
    notes.IwouldliketomakeastatementnowandIwouldlikeitrecordedintomynotesplease.

    Patty:Alright.

    Gary:Iamringingtoinformthedepartmentthatmycomplaintincludesdocumentationuploadedto
    MyGovCentrelinkAccountfromthe12thofAugust2015tothe15thofSeptember2015.
    Sixuniquedifferentdocumentsintotalincludingadocumentnamed:00LegalInstructionfor
    OutcomeofGovernmentComplaint.

    Ihavebeeninformedthatthiscomplaintisclosedwhichisincorrect.
    All6uniquedifferentdocumentsneedtobereadandunderstoodaspartofmycomplaint.
    MycomplaintgoestounconscionablebehaviourbyDepartmentofHumanservices,Centrelink,Murdi
    Paaki(CommunityDevelopmentProgram)underthePortfolioofPrimeMinisterandCabinet.

    Patty:Ok.

    Gary:Thecomplainthasnotbeenaddressedifitsbeenclosed;itstimetobringinsomeserious
    legal.

    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am


    Patty (Level 2 Escalated Complaints)
    Page 2 of 6

    Patty:SothesidethatJoelwasdealingwith,hesclosedthatwhenhesenttheemailwith
    information.

    Gary:LetmeexplainthatthiscomplaintisaboutunconscionablebehaviourbyCentrelink,the
    ManagerofCentrelinkandothers.

    Iwantthisaddressedseriously,DHScomplaintsdepartmentisactingveryunconscionablyand
    inhuman,quitedisgustingthatyouwouldhavepeoplesuchasmeandmanyothers.
    Thatmaywellbeinveryserioustroublesandbeingfobbedoffwithalettersayingthankyou,its
    closed.Itsjustextraordinary.

    Thisisaveryseriouscomplaintofillegalities,illegalandcriminalacts.
    WedonotallowaGovernmenttocommitillegalactsagainstusascitizensofAustralia.
    Itisnotacceptabletocommitunconscionableillegalactsagainstanindividual.
    ItsnotacceptablebecausesomeoneisinaGovernmentpositionofpowertodeliberatelyenact
    maliceagainstsomeoneandphysicallydamagethemintheprocess,thesethingsareserousclaims.

    IdidntputthesedocumentsforwardandcontacttheDHStomakeacomplaintlightly.
    Iwantthecomplainttreatedasserousanddealtwith.Youcannotjustcompensate,youcannot
    throwmoneyatthis,andyouhavetoactuallyaddresstheillegalities.

    Youdontbuyyourwayoutofcrime,thatsforthugs,thatsnotfordecentpeopleandadult
    Government.Itisnotacceptabletomakeastatementthatthisisclosed;itsnotfinalisedorclosed.
    Ineedtoknowtoday,whatdoweneedtodoonthephonetoensurethisistakenseriously?

    IwastoldbyJoelthatthiswouldgotoyourlegalteamanditsthereasonwhyIsentit,nottobe
    treatedwithcontemptanddisrespect.Iamatdisadvantage;theGovernmentistakenadvantageof
    me.Iamheretosaythatthishastostop!

    Patty:ThesidethatJoelwasdealingwithisclosed,asheprovidedyouwiththeoutcomeyou
    requestedthroughtheEmailyourequested.

    Gary:No,IdidntmakearequestofJoelotherthenmycomplaintisofficiallylodged.
    Iamafraidyouseemtobemakinganerrorhere!

    Patty:NoIamnot,noIamnot.Youneedtoletmetalk.

    Gary:Yes,Iwill,goahead.

    Patty:Ok,soyouhavegot2complaintsaboutdutyofcarethatareopenbutJoelssideisclosed.

    Gary:IneedtoexplainsomethingtoyouPatty!

    Patty:No,no,no,no,no,no,no,ifyouhaveacomplaintyouneedtotellmewhatsgoingon?
    Ihavenoideawhatyouaretalkingabout;sofaryouarenothappywithwhatIhavesaid.
    Youneedtotellmewhatyouroutcomeandcomplaintis?

    Gary:IspentalargeamountoftimeexplainingtoJoelhowIwantedthiscomplainttoproceed,Joel
    washappythatDHSwouldusethedocumentationthatIprovided.
    ThereasonwhythecomplaintisinthedocumentationisthatIdonotwanttobemisrepresented
    accidentlyorotherwiseandthecomplaintisveryserious.

    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am


    Patty (Level 2 Escalated Complaints)
    Page 3 of 6

    Ihavedocumentedthecomplaintsotherecannotbeanymisunderstanding.
    Thecomplaintwaslodgedandacceptedonthe1stofSeptember.

    Thecomplaintisthedocuments0,1,2and3thatwereuploadedtoMyGovCentrelinkAccount
    betweenthe12thofAugustandthe27thofAugust.
    ThatwasmadecleartoJoelonthephoneandwhatwearetalkingabouthere.

    Youdontgettoaskmetoreaditallouttoyou,soyoucanputitinmynotes!
    ItisextremelycomplexandgoestoillegalitiesthatIwastoldwouldbedealtwithbyyourlegalteam.

    WhenyoumadethestatementthatthecomplaintisDutyofCare?

    Ihadalreadymadethecomplaintwiththreedocuments,andthenexttwooccasionswantingtoadd
    documentsIhadtotickabox!

    IuploadedtheextradocumentstotheCentrelinkMyGovaccount,andatthesametimewitheach
    additionaluploadeddocumentIusedthecomplaintmechanismtoinformthedepartmentadditional
    documentsfortheoriginalcomplainthavebeenuploaded.

    Theyarenotothercomplaints;theyareadditionaltothesamecomplaint.Isthatunderstandable?

    Patty:Yes.SoyouwantthistobeputthroughtheLegalactionTeam?

    Gary:Yes,togothroughyourcomplaintmechanismanddealwiththeissuesthatareraised,the
    peoplewhohavecommittedunconscionablecriminalactsagainstmeneedtobeaddressed.

    Atthispointintimethepeoplewhohavecommittedunconscionablemaliceandcriminalacts
    againstmearethepeopleofwhichIhavetofulfilmyCentrelinkobligations.

    Iamnotgoingtodealwiththepeoplewhohavecaused,andcontinuetocausemyseriousdamage
    becausetheGovernmentisnottakingmeseriouslyoractingtoaddresstheiractions.

    IneedtheGovernmenttodealwiththeiremployeesandcontractorsthathavecommittedthese
    unconscionableandillegalactsagainstmesoIcanreenterthesystem.

    SoIcangetsomefoodintomystomach,paytheelectricity,getmyselfbackintoahouse,getmy
    healthcarecardback&alltherestoftheservicesthathavebeenremovedoverthelast12months.
    Iaminareallyserioussituation.

    Note:Pattycutmeoffafter30minutesdiscussionandafullhouronthephone.
    IRangbackandwaitedtospeaktopattyagainbeforecontinuinganother20minutes.

    Patty:CouldntcallyoubackbecauseIdidnthaveanumberto.

    Gary:No,Ihaventgotaphonewhichisbadforme.
    Myquestionishowdoweensurethedepartmentunderstandsthesituation?
    Isthereanyconfusion?

    Patty:Imnotsure.Ihavestartedtogothroughyourfileandneedtogothroughitandfigureout
    whoitneedstobesenttoandwhere?Um,andthenwewillgofromthere.
    YourbestbetistocallmebacknextWednesdayMorning.

    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am


    Patty (Level 2 Escalated Complaints)
    Page 4 of 6

    Gary:IdontknowaboutthatPatty,itseemslikealongwayaway?

    Patty:IhavealotofotherworktodoandthatsallIamofferingoryouwouldhavetowaitfor
    someonetopickuptheinformationlatteronandwellbewashingourhandsofituntilsomeone
    picksitupinthelegaldepartment.

    Gary:ItseemslikealongwaitwhileImsittingherestarvingtodeath,whatIamaskingisthere
    anybodythatcancontinuethisdiscussiontoday.

    Patty;No,youhavecometoescalatedcomplaintsandIamtheonethathastodealwithit.

    Gary:Youaskedbefore,whatoutcomeamIseeking.
    AsImentioned,thelastdocumentIuploadedwas00LegalInstructionforOutcomeofGovernment
    Complainthowaboutweputitonmynotes?

    Patty:HowcomeyouaretalkingtomeandnotaLawyer?

    Gary:SORRY?

    Patty:HowcomeyouaretalkingtomeandnotaLawyer?

    Gary:Whywouldyouaskthatquestion?

    Patty:YousaythereareLegalramificationsandyouwanttospeaktoourLegalTeam?

    Gary:ThecomplaintwasgoingthroughyourLegalTeam,thatswhatIwouldhope?
    IamdissatisfiedwiththedirectionyouaretakingandIamgoingtoasktobetransferredtosomeone
    elsetodealwiththis,thankyou.

    Patty:Thatwonthappen,ifyourenothappywithmyansweryouneedtogototheOmbudsman!

    Gary:Thatisunreasonable!

    Patty:Ihavegivenyouaveryreasonableoutcome!

    Gary:YouareaskingmewhyIamnotspeakingtoaLawyer?

    Patty:ImgivingyouatimetoringmebackWednesdayMorningtogiveyouanAnswer,donttry
    andsayImsayinganythingbecausethatistheonlystatementIhavemade.

    Gary:Thereisnoneedtogetthreatening,thatsnotcalledfor.

    Patty:Youneedtodefinitelylistentowhatmyoffersare,becauseIdonotgivetheminhalfhast,if
    youareunhappywithanyofmyoffersyouneedtotakeitupwiththeOmbudsman.
    ThecomplaintsdepartmentstopswithusatLevel2,ifyourenothappywiththatthecomplaintsgo
    outsidethedepartmenttotheombudsman.

    Gary:surelyyouwouldliketoaddressthecomplaintanddealwiththecomplainer?

    Patty:Definitely.

    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am


    Patty (Level 2 Escalated Complaints)
    Page 5 of 6

    Gary:WellIamaskingfortheopportunitytodealinahumanmanner.
    Iwanttherequiredoutcomesoughtputonmynotes.

    Patty:Ihavegotthestatementyougavebefore!

    Gary:No,thisisanoutcome,whatyouwereaskingfrommebefore!

    Patty:Youhavesixdifferentlistedoutcomes?

    Gary:Yes.

    Patty:
    1/Owedbackpaymentsmadefrom22August2014(Employmentconditionsareunchanged)
    2/Level2HelpDeskSarofwhomComplainthasbeenescalatedandcontrolsfeedbackistobe
    removedfrommyComplaint.
    3/DHSServiceProvidersSociologicalAssessmentsacknowledgedasunlawfullyadministered.
    4/ContributorstoJobSeekerClassificationInstrumentaddressedbeforerecordremoval.
    5/Requestrecordstoproofreadforcorrectness.
    6/ClaimforCompensationagainstGovernmentandDepartmentofHumanServices.

    Gary:Yes,theyaretheoutcomesoughtinorderofevents.
    Iamconcernedifyouhavetodealwiththiscomplaintbyyourself,Icannotseehowyoucouldand
    giveitanyreasonablesortofassessment?ItismyopinionthatDHSLegalteamisrequiredandI
    wouldlikesomeconfirmationthatitwouldoccur.

    CanwesendthisinformationtotheLegalteam?

    Patty:Possibly!

    Gary:ItconcernsmetheLegalTeammaynevergetcomplaintifitsbeingheldbackbyyourLevel.
    IwantthecomplaintsenttotheLegalTeam.

    Patty:YouwantanoutcomewiththatandIsaidpossibly.

    Gary:IwouldlikeyoutoworkongettingthecomplainttotheLegaldepartment.

    Patty:Thewayyoucanspeaktoourlegaldepartment?
    WhyhaventyouspokentoaLawyer?
    IfyouthinkwehaveacasetoanswerincourtyouwouldneedtogothroughaLawyer.

    Gary:SoyouaresayingIcannotcontactyourLegalTeam.

    Patty:IfyouhadaLawyerthatwasgoingtotakesomecaseforyoutocourt,thecourtwouldmake
    usliabletobethere.

    Gary:Youseemtobemuddlinghere;youareaskingmewhyIhavenotcontactedmyLegal
    representation?

    Patty:Ifyouweregoingtocontactthroughcourtthecourtwouldorganisethatforyou.

    Gary:Iwouldliketospeaktoyourlegalteam.

    A4 - Phone Transcript - Complaint unresolved - Sized up regarding Lawyer 17-Sep-2015 11am


    Patty (Level 2 Escalated Complaints)
    Page 6 of 6

    Patty:AndIwontbeabletogiveyouananswertothatuntilnextWednesday.

    Gary:ButyouresayingifIweretocontactmyLawyer,myLawyerwouldbeabletocontactyour
    LegalTeam?

    Patty:Possibly,youwouldhavetotalktoyourLawyeraboutit.
    Youretheonetalkingaboutlegalities.

    Gary:YouretheLevel2escalatedcomplaintsdepartmentofHumanServices.
    Whatisthereferencenumberforthiscomplaint?

    Patty:Ihavenotgotoneatthemoment;IllgiveyoumyLogOn.

    Gary:Thiscomplainthasbeengoingsincethe1stofSeptemberandIwouldhavethoughtitwould
    haveareferencenumberbynow?

    Patty:TherehavebeeneightdifferentlegsofitandIamtryingtobringthemintoone.

    Gary:weneedtoconsolidateallofthisinformationintoasinglecomplaint.

    Patty:MyLogOnisXXXXXX.

    Gary:Acomplaintreferencenumberwillhelpwiththelegalproceedings.

    Patty:IwillhaveoneonWednesday.

    Gary:Ok,goodbye.

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