Professional Documents
Culture Documents
Globalize
Operaes de Servios Compartilhados (OSC) se
tornaram um componente crtico da estratgia
corporativa.
Globalize
Shared Services Operations (SSOs) have become a
critical component of corporate strategy.
Entrevista
Diretor do CSC da Solv, Lucas Feltre, conta como
foi implementar o CSC na empresa: os desafios
enfrentados e os objetivos alcanados com a nova
metodologia de gesto.
Interview
Director of Solvs SSC, Lucas Feltre, tell us how was
implement the SSC in company: the challenges faced
and the goals achieved with the new management
methodology.
Fuso e Aquisio
Veja como o CSC pode alavancar essas duas
modalidades de integrao.
Competncias
Saiba as principais competncias que os executivos
de Servios Compartilhados precisam desenvolver.
Skills
Learn the main skills that SSCs executives need to
develop.
Realizao Produced by
Sumrio Summary
Matrias | Features
03
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Entrevista
Interview
The executive director of Solvs SSC explains how the new
methodology implemented serves the 40 customers in four
different lines of business.
NOTCIAS NEWS
27
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Executivo de TI do ano
Globalize e otimize
as suas Operaes de
Servios Compartilhados
Globalize and Optimize your Shared Services Operations
Autor | Author: Brad DeMent
Fonte | Source: nearshoreamericas.com
lugares do mundo?
locations?
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Depende do Servio /
Depends on Service
Ferramentas para apoio s decises de negcio/ Ferramentas para apoio s decises de negcio
Hubs Regionais/Nacionais /
Regional/Country Hubs
Transaes / Transactions
Resoluo de problemas / Issue Resolution
Formulrios e informaes padro / Standard Forms and Information
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Hubs voltados aos clientes / Customer facing hub
Analtico Regional / Regional Analytical
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Lucas Feltre
Diretor Executivo do CSC da Solv
The executive director of Solvs SSC
Entrevista . Interview
LUCAS FELTRE
Solv
Lucas Feltre conta como foi o desafio de coordenar um CSC j centralizado e continuar gerando
ganhos para a empresa. O diretor executivo do CSC da Solv explica a criao do Comit de Clientes
que compartilha o poder de definir e avaliar todos os processos corporativos e ressalta a importncia da
mudana cultural nas pessoas.
Lucas Feltre tell us how was the challenge of coordinating a centralized SSC and continue to generate
earnings for the company. The Solvs SSC executive director explains the creation of the Customer
Committee which shared the responsibility of defining and evaluating all corporative processes and
emphasizes the importance of cultural change in people.
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Solv?
Solvs SSC was implemented with all of its activities in
O CSC da Solv foi implantado com todos os
more qualitatively.
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CSC?
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of them.
de cada um deles.
TRATAMENTO DE ANOMALIAS
ANOMALIES TREATMENT
PLANEJAMENTO
PLANNING
GERENCIAMENTO DA ROTINA
ROUTINE MANAGEMENT
SUCESSO
SUCCESSION
PLANOS DE AO
ACTION PLANS
TREINAMENTO
TRAINING
GESTO DO CONHECIMENTO
KNOWLEDGE MANAGEMENT
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Lucas Feltre
following day.
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Lucas Feltre
Currculo
CV
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Como um CSC
pode alavancar
Fuses e Aquisies
How a SSC can leverage Mergers and Acquisitions
Autor | Author: Vanessa Saavedra/ Manuela Dantas/ Maurcio Cavalieri/ Rafael Pinheiro
Fonte | Source: Instituto de Engenharia de Gesto
Introduo
Introduction
entidade.
pode ser:
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increase etc;
Vertical: it occurs between companies that
belong to different niches of the same productive
chain. The organizations involved usually have a
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Integration.
Vertical/
Vertical
Congnere/
Congeneric
Modalidades de F&A/
Types of M&A
Horizontal/
Horizontal
Conglomerado/
Conglomerate
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stage.
companies.
Services structure.
Servios Compartilhados.
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transaes.
Negligncias na realizao da
etapa de Due Diligence
Negligence in carrying out the
Due Diligence stage
Choque de Culturas
Clash of Cultures
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Choque de culturas
Culture Clash
apontados.
Entretanto, comum que o choque de culturas
organization;
2. Dealing with the pressure in order to achieve
quick results;
organizao;
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problems etc.
stages.
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posteriores.
de fracassos.
Incorporao e Compartilhamento de
Conhecimento
process.
facilitated.
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Conclusion
Concluso
In this article it was observed that the SSC, besides
No presente artigo observou-se que o CSC, alm de
Acquisition stages.
In this context, with the growth in adoption of SSCs, it
is observed that the companies already mature in SSC
practices tend to be more successful in their processes of
M&A.
F&A.
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Pesquisa revela
a urgncia da necessidade de os
deliver.
24
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categories:
categorias:
Liderana de pessoas
Orientao a desempenho
Agilidade
Orientao estratgia
People leadership
Performance orientation
Agility
Strategic orientation
competenciesincluding visionary/
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NOTCIAS NEWS
Brazil Pharma inaugura Centro de Servios
Compartilhados em Braslia
controle de custos.
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NOTCIAS NEWS
Executivo de TI do ano
IT Executive of the Year
Autor | Author: Thaia Du
Fonte | Source: informationweek.itweb.com.br
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disruption of operations.
on results.
he says.
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Castro.
1 lugar:
2 lugar:
3 lugar:
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EVENTOS EVENTS
Annual European Shared Services & Outsourcing Week -12 Edio/ 12th edition
th
Annual Shared Services for Finance & Accounting 2012 -12 Edio/ 12 edition
HR Shared Services and Outsourcing Summit Annual Shared Services for Finance & Accounting
2012 -11 Edio/ 11th edition
Annual Shared Services Exchange Annual Shared Services for Finance & Accounting 2012 -6
Edio/ 6
th
edition
Annual Asian Shared Services & Outsourcing Week - 15 Edio/ 15th edition
14/05/2012 a
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Holanda / Amsterdam
Netherlands / Amsterdam
USA / Texas
EUA / Texas
USA / Texas
USA / Texas
USAEUA
/ Illinois
/ Illinois
USA / USA
Texas/ Illinois
Brasil
Brasil/ SP
/ So Paulo
Brazil
Paulo
Brazil
/ So/ Sao
Paulo
New Zeland /
Nova Zelndia /
Auckland
Auckland
USA
Texas / Auckland
New/Zealand
USAEUA
/ Carolina
do
/ Carolina
Norte do Norte
USA
/ Texas
USA
/ North Carolina
USA
/ Las
Vegas
EUA
/ Las
Vegas
Las Vegas
USA USA
/ Las/Vegas
China
/ Dalian
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/ Dalian
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Texas/ Dalian
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Singapore
Cingapura
USA / Texas
Singapore
Europa
(Sem
local
Europa
(Sem
local
confirmado)
confirmado)
Europe (no location
confirmed)
_
Coordenao Editorial
Thaissa Lemos
Vanessa Saavedra
_
Reviso
Alexandre Thiebaut
Danielle Sampaio
Lara Pessanha
Tatiana Helich
_
Diagramao
Jessica Mller
_
Criao
Thiago Castilho
_
Colaborao
Lucas Feltre,Vanessa Saavedra,
Manuela Dantas, Maurcio Cavalieri e Rafael Pinheiro
_
Contato
csc@institutodegestao.com.br
www.institutodegestao.com.br
editorial