Professional Documents
Culture Documents
ber 8, 2015
ow employees:
Dear fello
Today we
w are announcing a se
eries of exe
ecutive chan
nges, which are effectivve immediattely. I
recognize
e that this news
n
is unex
xpected, and
d I want you
u to hear it d
directly from
m me, as Uniteds
new CEO
O.
Jeff Smisek, Nene Foxhall, EVP
E
of com
mmunication
ns and govvernment afffairs, and Mark
Anderson
n, SVP of co
orporate and
d governmen
nt affairs, ha ve stepped down from ttheir roles. T
These
departure
es are in co
onnection witth Uniteds previously
p
d
disclosed internal investigation relatted to
the federral investigattion associatted with the Port Authorrity of New Y
York and New
w Jersey.
In additio
on, the comp
pany announced Henry L. Meyer II I, a current United direcctor and the
e lead
independ
dent directorr, has been named
n
non-e
executive ch
hairman of th
he board.
As we move
m
forward
d, let me ta
ake a mome
ent to tell yo
ou a little bitt about mysself. As you may
know, I have
h
been on the board of directors of United, a
and previoussly Continenttal, for more
e than
a decade
e. I am also a longtime United
U
custo
omer. Before
e today, I wa
as the presid
dent and CO
OO of
CSX, one
e of the largest railroads
s in North Am
merica. Prio r to that, I w
worked for se
everal well known
consume
er brands inc
cluding AT&T
T, Pepsico, and The Co
oca-Cola Com
mpany.
I took this job becaus
se I am excited by whatt we can do together. Th
here is incre
edible opporttunity
for innov
vation, for earnings
e
gro
owth, and fo
or improving
g an experie
ence that is essential to
o the
vitality off global business and to
o the person
nal lives of m
millions of p
people. I will be relentle
ess in
pursuing these goals
s, and I hope
e and expectt that all of yyou will sharre that same passion.
In the coming weeks
s, I will be ma
aking my firs
st visits arou
und the syste
em. I want to
o talk to as m
many
of you as
s possible because I wa
ant to get to know you a
and what you think abou
ut how thing
gs are
going. Ho
ow can we operate
o
bettter? How ca
an we betterr serve our ccustomers? What suppo
ort do
o regularly ttravel the syystem
you need
d to deliver that?
t
Youll be seeing me
m frequentl y; I intend to
to hear about
a
our ope
erations dire
ectly from yo
ou and you
u can hold m
me accountab
ble for that.
In my career, Ive found that thre
ee things arre critical to any successsful businesss. First, we must
focus on customers and what we
w can to do help them
m. In the tele
ecommunica
ations, conssumer
products and railwa
ay businesse
es, there are very rea
al consequences if you
u dont mee
et the
consume
ers needs and desires. There are also substanttive rewardss for doing so, and espe
ecially
for excee
eding custo
omer expecttations. Every day, you
u win or losse customerrs based on
n the
slightest change in value and quality.
As you know, in the airline
a
business, this is especially
e
crritical. Gettin
ng people wh
here they wa
ant to
go, reliab
bly and happ
pily, can mak
ke or break their ability tto succeed iin a work en
ndeavor or to
o hug
a family member
m
at an
a importantt moment.
At United
d, I will dedic
cate myself to
t making ou
ur airline flye
er-friendly.
Continued
d
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