Premier-ESA

Enabled by EXCEED. Empowered by Microsoft.

Premier-ESA Product
Presentation

Presented By: Bassel

Zoueiter
Date: March 12, 2012

One of a kind service agreement that

brings
you a perfect balance of services and

Problems facing IT
Managers
Inno
vatio
n

Maint
enanc
e

Know
ledge

Bud
get

Profes
sional
Suppo
rt

Capa
city

Premier-ESA
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Problems facing IT
Managers

Innovate; 20%

Maintain; 80%

Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

Market Awareness

EXCEED & Microsoft are aware of these

problems and have partnered up to
create a unique services agreement to
address them

Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

Premier-ESAs aim

Managing
Results
Premier-ESA
Managing
Resources
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

Premier-ESA

Consultation
Support
Awareness
Competency
Staff
Deployment

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Enabled by EXCEED. Empowered by Microsoft.

Service Categories

Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

Microsoft Premier
Packages

Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

10

Microsoft Premier
Services

Supportabilit
Supportabilit
y
y Reviews
Reviews

Health
Checks &
RAPs

Workshop
s

Chalk and
Talks

Dedicated Support
Engineering

Remediation &
Optimisation

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11

Services Flow

Customer

Pr
o
Va vid
lu e
e

de
i
ov lue
r
P a
V

EXCEED
Coordination
Collaboration

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Micr
osof
t

Customer Service
Entitlements
Service

EXCEED

Microsoft

Consultation

IT Assessment

Planning

Service Delivery

Deployment

Private Training

Public Training

Workshops

Health Checks

Proactive Support

Reactive Support

Premier Online

Premier-ESA
Add-ons
Enabled by EXCEED. Empowered by Microsoft.

*MCS deployment days are available at additional

costs from Microso

Packs of 100 Points

Packs of 20 Hours

13

Service Delivery

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14

Service Delivery

Monitoring ,Quality Assurance & Support

Initiating &
Planning

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Service
Execution

Closing

15

Covered Products
Description
Windows Services
Active Directory Upgrade
Exchange 2010 Upgrade
Exchange 2010 Unified Messaging
Lync 2010 Standard
Lync 2010 - Enterprise
System Center Configurations Manager
2012
System Center Operations Manager 2012
System Center Virtual Machine Manager
2012
System Center Data Protection Manager
2012
System Center Service Manager 2012
System Center Orchestrator 2012
Forefront Identity Manager
SharePoint 2010
Enterprise Project Management 2010
Customer Relationship Manager 2010
Active Directory Rights Management
Premier-ESA
Enabled Services
by EXCEED. Empowered by Microsoft.

Enrolled

Listed

Premier

16

Service Points

Service Points are a set of pre-agreed

upon points that the customer can use
for additional services covering listed &
enrolled products

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Enabled by EXCEED. Empowered by Microsoft.

17

Service Points

Type

Locatio
n

Consultati
on

Deploym
ent

Traini
ng

Public
Workshop

Day

EXCEED

40

30

50

Day

Custom
er

45

35

45

N.A

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18

Premier-ESA Team

Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

19

Reduce
Costs

Improve
Satisfaction

Increase
System Uptime

Assist with
Software
Deployment

Improve
Competencies

Resolve
Issues/Incident
s

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Enabled by EXCEED. Empowered by Microsoft.

20

Enabled by EXCEED. Empowered by Microsoft.

Ready for change?

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i t us
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