APPRENTICESHIPS

Barbering, Beauty Therapy & Hairdressing

2015 is speeding by.

Weve had an eventful three months. In April, we held our
Annual General Meeting (AGM). The AGM gives HITO members
time to find out what is happening and be involved with some
key HITO decisions. This year we welcomed a new board
member Julian Maloney. Were excited to have Julian with
his barbering background on the Board. Dr Flora Gilkison
was also confirmed as the Board Chair for another three years.
After the AGM we held the Industry Forum with fantastic speakers
on barbering, health and safety, and the current and projected
scope of the hair and beauty industries. Our key speaker was
Nigel Latta, who spoke on the Psychology of Success.
April also saw Nadine Gratton and Jenny Eastwood compete
against hairdressers from Malaysia, Australia, and China
at WorldSkills Oceania. It provided an invaluable opportunity
for competitors to see the level of international competition.
The competition was tough, pitting the best young tradespeople
against one another. Congratulations to both Jenny and Nadine
you did New Zealand and HITO proud. You can read more
about their experiences at WorldSkills later in this issue.
It is with much pleasure that we announce Nadine Gratton
will represent New Zealand in hairdressing at WorldSkills
International. The international competition takes place in
August in Sao Paulo, Brazil. Nadines focus is on training for
the competition, where shell go up against competitors from
across the globe. We hope youll support Nadine in her journey.
There have been a few changes to the HITO team recently.
Please give a warm welcome to Karen, Leatrice, and Matthew,
whove joined the HITO team over the past few months. Were
excited to have them on board and to see them grow in their
roles at HITO. You can meet them in this issue.
Were also pleased to announce that the new hairdressing
qualifications are listed with the New Zealand Qualification
Authority (NZQA):
New Zealand Certificate in Hairdressing (Salon Support)
(Level 3)
New Zealand Certificate in Hairdressing (Emerging Stylist)
(Level 4)
New Zealand Certificate in Hairdressing (Advanced Cutting)
and (Advanced Colouring) (L5)
New Zealand Certificate in Hairdressing (Professional Stylist)
(Level 4)
The New Zealand Certificate in Hairdressing (Professional Stylist)
(Level 4) will remain the qualification gained via apprenticeship.

ERICA CUMMING,
HITO CEO
COVER IMAGE

The winning image from

Mana Dave the 2015
Industry NZ Educator of the Year
award (sponsored by HITO).
PHOTOGRAPHER: Fiona Quinn
MAKEUP: Abbie Gardiner
MODEL: Claudia Todman
@ Unique
FASHION: Kiri Donaldson

The Advisory and Governance Group would like to thank

everyone who took part in this process. We hope the hairdressing
industry will value and benefit from these qualifications.
No doubt the next three months will be just as full of
exciting events and achievements. We have the second
HITO Graduation in August and the next Industry Awards
in November. Were looking forward to seeing the Industry
Awards applications arrive and seeing the talent out there in
our industry. If you would like to enter, you can download an
entry form from www.industryawards.co.nz.
Until next time.

Hairdressers
shine at
INDUSTRY NZ
The INDUSTRY NZ awards honoured NZ talent in March.

PHOTOGRAPHER (for all images on pages 0106): Sam Lee

01

INDUSTRY NZ

SOME OF NEW ZEALANDS

TOP EMERGING AND ESTABLISHED
HAIRDRESSING TALENT CONVERGED
FOR AN EXPLOSION OF IDEAS
AND INSPIRATION AT
INDUSTRY NZ IN MARCH.

PHOTOGRAPHER (for all images on pages 0206): Sam Lee

02

MANA DAVE (R) INDUSTRY HITO EDUCATOR OF THE YEAR

NDUSTRY NZ is run by Sara Allsop and Jock Robson, both

internationally acclaimed stylists and co-owners of dharma
salon in Auckland. The INDUSTRY event has been running
for several years, recognising talented NZ stylists at all levels.
The event also recognises makeup artists and photographers,
without which stylists couldnt create their stunning
photographic collections.

All four finalists for the Award Michael Beel, Brad Lepper,
Shar Sutherland Todd, and Mana Dave showed a remarkable
commitment to hairdressing education. The overall winner
of the award was Mana Dave, of BLAZE salon in Auckland.

Its great to see NZ hairdressers produce amazing photographic

collections, says Sara.

Mana is a familiar face to our industry. He is an Ambassador

for Redken. He also works with NZARH and ghd, presenting
to hairdressers around New Zealand. Mana also works with
HITO, hosting the HITO Apprentice Boot Camp and training
apprentices through his salon, BLAZE.

Manas win was well-deserved, as he is one NZs most active

educators both here and overseas, Sara says.

Sara and Jock launched the INDUSTRY event to showcase and

promote photographic talent in the New Zealand hairdressing
industry. They wanted to encourage NZ hairdressers to grow
their skills as stylists and celebrate their successes.

Mana was very honoured to win the award.

Education is fundamental to personal growth and development,
Mana says. It lifts the skill level of our industry and keeps us
relevant. If you arent educating yourself, youre stagnating
and dying creatively.

The main reason we started these awards was to ensure that

our photographic talent just got better and better each year,
Sara says. This years finalists didnt disappoint their work
was on an international level, and I feel really proud of all the
published work.

As well as helping others, education has helped Manas career.

He attributes his career success owning a salon, travelling
the world as a Redken Educator to his strong education
throughout his career.

For the first time this year, HITO sponsored the INDUSTRY NZ
Educator of the Year Award. The Educator of the Year Award
acknowledges the best hairdressing educator in New Zealand.

03

INDUSTRY NZ

My career is a
testament to the power
of education, and
what it can help you
accomplish.
MANA DAVE

BENNI TOGNINI'S SEMINAR

MAC ARTISTS AT WORK

GRANT AND PHIF BETTJEMAN

SPID PYE Images Photographer of the Year

Manas current education focus is the INDUSTRY Protg

team. Along with Sara Allsop (founder of INDUSTRY) and other
established stylists, Mana works to mentor young hairdressers
from around New Zealand and help them develop their careers.
He hopes to get involved in other mentoring projects in the
future, as well as continuing to educate internationally through
his involvement with Redken.

ELANA MCCARRISON Joico Protg winner

GRANT BETTJEMAN INDUSTRY Hall of Fame
The INDUSTRY event involved a series of seminars by
acclaimed stylists from across the globe. This included Benni
Tognini for Goldwell, Jayne Wild for ghd, Joico Protg Finalists
and Lyndal Salmon from Biba Academy and salons for Wella.
Some HITO apprentices were lucky enough to have the
opportunity to help out backstage and attend these seminars
for free. They were all excited to be involved and grateful for the
opportunity.

Mana also took away the INDUSTRY Goldwell NZ Hairdresser

of the Year Award.
The other winners at INDUSTRY NZ were:
CHINNEY YEAP Wella Colourist of the Year
ANTOINETTE GOODFELLOW Organic Colour
Systems Newcomer

The awards presentation in the evening featured shows by

the Vada Salon team supported by Goldwell and Michael Beel
(2014 INDUSTRY NZ Hairdresser of the Year).

MICHAEL BEEL Paul Frank and Co. Mens Stylist of the Year
WEI JIANG ghd Emerging Stylist Award

We loved that the seminars and awards were a celebration of

our industry in New Zealand, says Jock Robson. It felt very
local, although it has a very international edge to it with the
amazing guest artists presenting seminars and shows.

SUTHERLAND TODD Joico Artistic Team Award

JASON CHONG LI Clyne Editorial Stylist of the Year
JEMINA KEEN MAC Makeup Artist of the Year

04

MICHAEL BEEL'S SHOW AT THE AWARDS EVENING

WORK BY THE VADA SALON TEAM

WORK BY THE VADA SALON TEAM

GHD PRESENTATION

MICHAEL BEEL'S SHOW AT THE AWARDS EVENING

05

WORK BY THE VADA SALON TEAM

INDUSTRY NZ

WORK BY THE VADA SALON TEAM

BENNI TOGNINI'S SEMINAR

MAC ARTISTS AT WORK

BENNI TOGNINI'S SEMINAR

MAC ARTISTS AT WORK

MICHAEL BEEL'S SHOW AT THE AWARDS EVENING

BENNI TOGNINI'S SEMINAR

06

Stephanie Springer
Stephanie Springer shows NZ that if youve got a trade, youve got it made.
Stephanies apprenticeship gave her the chance to start
her career early. Apprentices can start at sixteen years old.
Because apprentices earn a salary while they learn, Stephanie
was able to move out of her parents home and pay her
own way. And shell be able to continue doing so because
apprentices are employed, she wont need to find another job
once she qualifies.

Seven ITOs are teaming up to run Got a Trade week in August.

These are:
BCITO Building and Construction www.bcito.org.nz
Competenz Multi-industry www.competenz.org.nz
Connexis Civil infrastructure and Electricity Supply
www.connexis.org.nz
HITO Hair and Beauty www.hito.org.nz

Once Stephanie qualifies, shell be a fully capable professional

stylist. Her National Certificate in Hairdressing will prove to
people in New Zealand and across the world that she has the
skills to be a successful hairdresser.

MITO Multi-industry www.mito.org.nz

Service IQ Multi-industry www.serviceiq.org.nz
Skills Multi-industry www.skills.org.nz
The inaugural Got a Trade Week, 21 28 August 2015, is a
national programme of events that celebrate the talent and
achievements of trade apprentices and trainees. It is part
of a nationwide campaign to raise awareness of workplace
qualifications among jobseekers, their teachers and whnau.

Once you qualify, if youve got a pair of scissors then youve

got a job, Stephanie says.

As part of Got a Trade week, HITO are running a series of exciting

events. Salons across the country are opening their doors to
anyone interested in a career in hair. Students, parents and
members of the public can ask questions, see live demonstrations,
and get a feel for what a career in hair. HITO will also hold its
second annual graduation during Got a Trade week.

FIND OUT MORE ABOUT GOT A TRADE? GOT IT MADE!

Stephanie hopes to pass on her training. She plans to help train

other apprentices, and she even hopes to own her own salon
one day.

Follow Got a Trade on Facebook at

www.facebook.com/GotATrade

To help promote Got a Trade week, we recruited Stephanie

Springer from Biba to tell us what she loves about her chosen
profession. We got some fantastic photos and a short video
of what Stephanie does as an apprentice.

Go to the Got a Trade, Got it Made website

www.gotatrade.co.nz for more information
Watch the video of Steph on the YouTube
channel: Got A Trade Got It Made

As a hairdressing apprentice I get to be creative and I get to

make people feel beautiful, Stephanie says.

Watch out for the hashtags #GotATrade and

#GotItMade

It was Stephanies interest in makeup and beauty that led her

to try hairdressing. She was able to get a good idea of what
a career in hair would be like through the HITO Gateway
programme. Gateway gives secondary students the chance
to work in a hairdressing salon one day per week. They get to
experience what a career in hairdressing is really like, and they
earn NCEA credits too.

On Twitter? Follow us at @GotATrade

Gateway helped me make sure that hairdressing was what I

wanted to do, Stephanie says.

Google+ at Got A Trade Got It Made

LinkedIn at www.linkedin.com/company/got-atrade-got-it-madeInstagram at www.instagram.com/gotatrade/

or tag using @GotATrade
Pinterest at www.pinterest.com/gotatrade/

08

STEPHANIE SPRINGER

09

A CHANCE
TO SHINE!

New Zealand Fashion Week (NZFW) and new partner HITO (the NZ Hair and Beauty
Industry Training Organisation) are proud to announce the HITO HOT NEW TALENT
COMPETITION, an exciting competition for the next generation of kiwi fashion talent.

A GREAT OPPORTUNITY
FOR ALL THOSE
INTERESTED IN THE
FASHION INDUSTRY.

The competition will give 15 finalists the chance to travel to Auckland and work
alongside key fashion industry leaders during New Zealand Fashion week from the
24th 30th August, AND to compete for the opportunity to star in a NZ Fashion
Week Photoshoot at the event itself!

F I V E C AT E G O R I E S
HAIR STYLIST
/ BARBERING

FASHION
STYLIST

MAKEUP
ARTIST

FEMALE
MODEL

MALE
MODEL

FINALIST PACKAGE
Flights to Auckland and accommodation

10 Guest passes for friends or family to attend

New Zealand Fashion Week and experience the
vibe and atmosphere on site

(for finalists who live out of Auckland)

Each finalist will spend up to three days at NZFW

Work backstage with personal mentors on the

New Generation show during NZFW, and other
NZFW shows where possible

1x official delegate pass for NZFW

Hosting at NZFW with inner city transfers by the
NZFW official car Mercedes-Benz

Media interviews and promotions

2 Tickets to the New Generation show

10

HOW TO ENTER
Entrants must submit FOUR PHOTOGRAPHS together with
full contact details and 100 words on why they want to
work in the fashion industry.

Entries, which CLOSE ON MONDAY 27TH JULY, will be judged

by a panel of leading hair and fashion experts and the finalists
will be announced on the official NZFW Facebook page. The
public will then be given the opportunity to vote for their
favourite finalist throughout the first two weeks of August.

THE PHOTOGRAPHS SHOULD BE:

Hair Stylist / Barbering Photographs of work carried out

To enter go to nzfashionweek.com/HITOcomp

and/or ideas.

Fashion Stylist Photographs of work carried out and/or ideas.

The three finalists from each category will be announced on

Monday 17th August, and will be brought to Auckland and
hosted at the NZFW Opening on the 24th August where the
final winners for each category will be announced!

Makeup Artist Photographs of work carried out and/or ideas.

Female Model Photographs of yourself.
Male Model Photographs of yourself.

See our website for terms and conditions

11

WORLDSKILLS OCEANIA
In April, Nadine Gratton and Jenny Eastwood competed against Australasias best in the WorldSkills Oceania Competition.

BOUND FOR BRAZIL

demanding competition for young apprentices,

WorldSkills requires hard work, commitment and focus.
Nadine and Jenny were able to compete in Oceania
after gaining medals in the national competition last year.

The Oceania Competition was a preliminary for the International

WorldSkills Competition, which is taking place in Brazil in August.
Only one person from each skill category can be selected to
be part of New Zealands team the Tool Blacks who will
compete in Brazil.

Nadine and Jenny were up against competitors from China,

Malaysia and Australia. Held at Waikato Institute of Technology
in Hamilton, the competition went for four days. Nadine and
Jenny completed eight different modules that showcased
different sets of skills. These included Ladies Technical Day
Style and Men's Perm with Beard Shaping.

After careful consideration, Nadine Gratton has been chosen

to represent hairdressing in the Tool Blacks. A combination
of factors led to Nadines selection, including her commitment
to training and dedication to WorldSkills.

Although neither of them gained a placing, Nadine and Jenny

saw this as a fantastic opportunity to see the level of skill and
training that the international competitors have.

I felt almost relieved when I heard the news, Nadine says.

All my hard work paid off, and I get to go and represent
New Zealand in Brazil. Its always been my goal to compete
internationally, and Im so happy to have achieved that.
My three-year journey from regionals really paid off.

What I found interesting was the stark difference in training

ethic and style between the different countries, says Nadine
(Ursula Harris Hair Design, Nelson).

Representing New Zealand at this international event is an

honour that two other HITO hairdressing apprentices have
had so far. In 2011, Laura Simpson represented New Zealand
in London, and Cait Woodcock competed in Germany in 2013.

China was extremely dedicated to their training, which reflected

in their work. They train 24/7, living and breathing WorldSkills for a
whole year before they are even allowed to enter the competition,
and then it becomes their full-time job. Their work is tight,
immaculate and completely uniform across all competitors from
that country.

WHAT IS WORLDSKILLS?
WorldSkills is an international competition where young
people compete to be the best of the best in their chosen
skill. Hairdressing is not the only industry to take part others
include engineering, automotive, hospitality and carpentry.
The international competition brings together young people
from 73 countries around the world.

In New Zealand and Australia, on the other hand, competitors

are expected to continue working full-time while training
for WorldSkills.
Our work is more individual, and you can pick up on signature
styles that are unique to individual competitors, Nadine says.

Not for the faint of heart, competitors need to show excellence

in a broad range of skills. To do well, they must be focused,
determined, committed to training, and have a true eye for
attention to detail. Of course, those who work hard will reap
the benefits. Through WorldSkills, you can hone your skills, gain
confidence, travel across the world and meet other like-minded
people.

For Nadine, her favourite sections in the Oceania Competition

were Three Wishes and the Ladies Technical Day Style.
I loved these because they were not only the most challenging,
but also produced my favourite results, she explains.

FIND OUT MORE ABOUT WORLDSKILLS NEW ZEALAND AT WWW.WORLDSKILLS.ORG.NZ OR INTERNATIONAL WORLDSKILLS AT
WWW.WORLDSKILLS.ORG.

12

NADINE AND JENNY WITH THE WORLDSKILLS OCEANIA COMPETITORS

NADINE'S WORK IN LONG

HAIR DOWN MODULE

JENNY EASTWOOD, SPONSORED BY REDKEN

NADINE WORKING ON THE

MEN'S CLASSIC CUT MODULE

NADINE AND JENNY WITH THEIR THREE WISHES MANNEQUINS

LADIES TECHNICAL DAY STYLE

NADINE GRATTON, SPONSORED BY REDKEN

JENNY WORKING ON THE

MEN'S CLASSIC CUT MODULE

13

WORLDSKILLS

WINNER, LIANA KING-BIDDULPH AND RUNNER-UP, JACQUI MALCOLM

WORLDSKILLS REGIONAL COMPETITION

The WorldSkills regional competition took place on Monday 15 June at Shape Hair Design in Wellington.
Eight competitors participated in the day-long competition, showing their skills in mens and womens hairdressing.

Kayla Newman, Sandys Hair Design, Picton

here were three modules Ladies Creative Cut and

Colour, Mens Fashion Cut and Colour, and Ladies Hair
by Night Conversion. The regional competitions happen
every year, and the top competitors are invited to compete in
the bi-annual WorldSkills National Competition. This year we
combined the regional competitions and held one competition
in Wellington. Competitors flew in from all over the country to
compete.

Alisha Loach from Karma, Invercargill

Misty Fenton from Three Hairdressing, Whangarei
Brooke Sim from Charmaine on Royal, Wellington
Shannon Grange from Bliss Hair Salon, Auckland
And congratulations to our winners:
WINNER: Liana King-Biddulph, Moha, Dunedin

Our eight competitors created some fantastic work on the

day. HITO CEO Erica Cumming was pleased to see the high
standard of work at the regional level.

RUNNER-UP: Jacqui Malcolm, Be Ba Bo, New Plymouth

Special thanks also to our judges, Nadine Gratton, Jason Hare,
Cameron Aitken-Boyle, and Kristie Boland, who took time out of
their schedules to be there on the day. Finally, a huge thank you
to Shape Hair Design, for allowing us to use their salon for the
competition.

All our competitors should be very proud of their work. It was

fantastic to see the creativity and skill displayed in the competition.
Each year we see the quality of the work increase said Erica.
Thank you to our competitors:

Top competitors from this competition will be invited to

compete at the WorldSkills National Competition in 2016, and
may have the chance to compete internationally at WorldSkills
International in 2017.

Liana King-Biddulph, Moha, Dunedin

Jacqui Malcolm, Be Ba Bo, New Plymouth
Chloe Ferguson, Do Hair, Invercargill

14

Facebook:
best practices for
salons and spas
Tom Murphy, CEO and Founder at Kitomba Salon Software, shares his expertise.

15

FACEBOOK: BEST PRACTICES FOR SALONS AND SPAS

Having a photo will increase your engagement by +50%.

he marketing landscape has changed. Businesses no

longer enjoy exclusive control over how their brand is
communicated to clients. This is not necessarily a bad
thing; its just a sign of the times.

Your About page is where you can highlight all the wonderful
things about your salon. If you have a descriptive, keyword-rich
description then youre more likely to be found on Google.
Dont forget to add the link to your website in the about section.

Whats driving this change? Its social media. This new model
lets clients control what they see and hear. Lets make it you
who theyre listening to.

3. THE ANATOMY OF A PERFECT FACEBOOK POST

Wouldnt it be great if you knew that the post you just
published had the best chance of maximising likes, shares and
comments? Well, it turns out there're some essential ingredients
that you should include if you want to increase your posts
chance of success. Here are a few:

Every day that your salon isnt using social media is another
day that youre missing out. Missing out on connecting with
existing clients, creating loyalty, reaching a new set of potential
clients and boosting your presence in their minds. Social media
is all about engaging with your clients using a different, much
larger medium - going beyond the salon chair. Social media is
an extension of your brand and offering.

People love photos! Its been proven that having a photo will
increase your engagement by +50%. Start using high-quality,
engaging images in your Facebook posts.

There are all sorts of social media channels out there, but
lets focus on the big one thats most popular in our industry:
Facebook. Your current and potential clients are all here and
you should be too. Before you go and jump into the Facebook
deep end, weve put together some best practices that will get
you on the path to social media success. Just remember to
have fun enjoy yourself and your clients will too.

Keep it short and sweet. Several studies have shown that

posts with between 40-70 characters get the best results.

1. FIRST STEP: START WITH AN OBJECTIVE

4. MAKE YOUR POSTS COUNT

The key to a successful Facebook post is to begin with an

objective. What do you want this post to do? Drive online
bookings? Get your clients to share? Approach it with a clear
goal and itll be much more effective. Weve found that the most
valuable content on social media - the content that gets the
most interactions and engagements - is either educational
or entertaining. Not sure what your followers are keen on?
Think about this: Would YOU share this content?

Keep your followers on their toes and mix up your content

every so often. Pages that vary their post types see a 9% higher
engagement overall. Youll have a good idea of what your
clients enjoy, but if youre stuck here are some ideas to try out:

2. FIRST IMPRESSIONS COUNT

Any awards or events you and your team have entered/won

We may not like the idea of judging a book by its cover, but thats
exactly what happens on Facebook. Think of your Facebook
page as an extension of your brand, the look, feel and your tone
of voice do your clients know its you? Get it right with these tips:

Any promotions or specials youre running

Use a clean, bold cover photo that is consistent with your

salon branding. Check out picmonkey.com and use their
Facebook cover photo templates to create the perfect photo.

Watch what other businesses like yours are posting for ideas particularly if theyre in another town. You dont have to think
of everything!

Keep your posts newsworthy. Is there a particular celebrity

style thats trending? When you post trending topics, the
Facebook algorithm will automatically factor this in and your
post will be more likely to reach more people.

Client before and after posts

The latest trends
Profile your salon's stylists/therapists

Tips to keep clients hair/skin looking beautiful after their

appointment

Vary your post type and get a 9% higher engagement overall.

16

50% of online bookings happen outside of business hours!

5. BOOST AND BENEFIT

7. KEEP IT FRESH

Your followers wont see every post you make. Youve got to
pay for that privilege! Fortunately, its a whole lot cheaper than
taking an ad out in your local paper. Use Facebooks boosted
posts. Boosting your posts means that theyll reach a wider
audience - either your current followers or a targeted audience
you choose, e.g. Women aged 25-35 in Wellington. Sounds like
a marketing opportunity to me!

Only start a Facebook page if you know you can maintain it.
A steady flow of content will make sure people dont think your
salon has fallen off the end of the earth! But whats steady?
A study found that the sweet spot for the number of times
you should be posting is between 5-10 times each week.

8. USE FACEBOOK TO DRIVE ONLINE BOOKINGS

SALES.
50% of online bookings happen outside business hours! Giving
your clients the ability to make bookings gives your clients the
freedom to make an appointment at their leisure, regardless of
your opening hours. Facebooks new Book Now button will let
your clients link to your Online Booking page directly from your
mobile or desktop Facebook page. Facebook hasnt supported
Mobile Apps in the past, so this is an exciting addition that were
sure your clients will love!

9. MANAGE YOUR PAGE ON THE GO

Download the Facebook Page Manager App on your phone
and you can use it to update and respond to your followers
while youre on the go. You can also track your progress and
page growth all from your phone.

6. ARE YOUR FOLLOWERS ENGAGING? FIND OUT

WITH INSIGHTS
You dont just have to rely on guesstimates to see how your
audience is engaging with your content. Use Facebook Insights to:
Check out the performance of your posts. Learn what
resonates with your audience. Figure out how to optimise
what you publish to your audience to grow your reach and
engagement (engagement is all that good stuff: shares, likes
and comments).
FB 101: use a business page! Just Google, Facebook
business page.

10. ADVERTISING ON FACEBOOK

Want to take your marketing efforts to the next level?
Download our free Facebook advertising eBook to learn how
to gain inexpensively new clients using Facebook advertising.
Download it now: www.kitomba.com/facebook.

TOM MURPHY IS THE FOUNDER AND CEO OF KITOMBA SALON & SPA SOFTWARE, NEW ZEALANDS NUMBER ONE SALON AND SPA
SOFTWARE PROVIDER. TO LEARN MORE ABOUT KITOMBA, VISIT WWW.KITOMBA.COM OR CALL 0800 161 101.

17

Relationships matter
in business
Lyndsay Loveridge, hairdressing guru, shares her expertise.

he service industry is all about forming relationships

on a professional level. These relationships have to be
honest and respectful, and both parties should behave
with integrity. They should meet their responsibilities and
work together.

There are three key relationships any salon should have:

Clients
Other salons
Industry organisations (like HITO or NZARH).

Relationships like this make our industry efficient, productive,

and profitable and show us in a good light.

Investing in these relationships leads to a successful business

for you and a prosperous industry for us all.

"To be successful, you have to have your heart in your business, and your business
in your heart." SR. THOMAS WATSON

18

CLIENT RELATIONSHIPS

RELATIONSHIPS WITH OTHER SALONS

Theres no question that client relationships are important.

Without them, we wouldnt have a business. But its important to
develop the right kind of client relationships, the ones that will
most benefit your salon and your customers.

We all know that client relationships are important, and we all put
effort into creating and maintaining them. Where some salons
run into trouble is in building relationships with other salons.
Its a myth that sharing your ideas and resources with your
opposition risks your business. What is does is cultivate respect
and create a mutually favourable relationship.

In a nutshell, a client-stylist relationship is all about valuing

and honouring the other party. When this feeling goes both
ways, you have a successful relationship. But these relationships
dont just happen you have to earn them.

Why, then, do so many salons owners isolate ourselves from

the industry and our neighbours? Other salons are not a
threat. They are, in fact, healthy competition. They are your
benchmark, showing you what you can achieve.

Now, there are more than enough clients to go around. But

remember, you have to prove that you are worth valuing and
honouring as a business. That is, you have to prove that you
can fulfil the clients needs.

Knowing your neighbour is vital. If clients are choosing the

salon across the road, you need to know why. Youll only find
this out by getting to know the other salon. Maybe theyve got
a great offering that you could learn from. Or maybe you are
the salon with all the business, and you could have plenty to
teach your neighbours.

A client looking for a hairdressing salon needs a haircut or a

colour or a blow wave. You have to make them want to fulfil
those needs at your salon. You do this by proving that you
value and honour the client. You need to provide a fantastic
service, from the perfect haircut to the friendliest service.
If you do this, your client will become a regular.

Here are just some of the ways a healthy relationship with your
neighbouring salons can help you:

Regular clients are worth much more to your business than

casual customers. It is regulars that let you forecast your
growth because you can rely on them to spend on a regular
basis. Youll also spend much less retaining current clients
than trying to attract new ones.
Satisfied regulars can also help you in terms of advertising.
A satisfied client will tell their friends about their experience.
And, of course, their hair will speak for itself. A clients friends
and family will ask about their great new hairstyle, and might
even visit your salon based on that hairstyle.
To keep any salon employee and team member on the boil
(so to speak) means investing time, energy and commitment
in your relationships.
As an employer you should be providing an environment:
for your staff that fosters opportunity for growth. Where
employees develop a real sense of pride in their workplace.
A place that inspires them to greater heights. Where work is
fun, where each person is valued and has a voice! And most
importantly it is about clients: your job is to share and create
client opportunity for all of your team. Their job is to prove
to you that they have earned each client and are investing
themselves in relationship building
for your client where the relationship between client and
stylist is paramount. Match your clients to the stylist and
make sure each stylist has the hairdressing and relationship
building skills to satisfy that client. If your stylists dont love
what they do you can betcha the client senses this and
wont be back.

Staff shortages

If one of you finds all your staff down

with the flu, there might be someone
from the other salon who can help
out. That way you wont lose all your
profit for that day. Just make sure that
permanent job exchange is a clear
no-no.

Product
shortages

Suddenly run out of colour? It helps

if you can borrow some from your
neighbour. Just make sure to draw up
an agreement on how youll pay it back.

Electrical failure
or salon damage

If something happens to your salon,

youve got somewhere to go. Think
about the Christchurch earthquake
several salons set up shop temporarily
in their fellow salons and continued
operating. They wouldnt have been able
to do this without strong relationships.

Training

Maybe your neighbouring salon has a

colour whiz or your stylists give the best
blow waves in town? Why not swap your
expertise and make both salons better
overall. It also saves you time if your
neighbour is training your staff some of
the time it leaves you free to focus on
other things. Better than deciding that
training is in the too-hard basket and
sweeping it away along with the hair
you cut.

Remember when you choose to work with another salon be

sure there is basic compatibility and the standards trained to are
acceptable to both salons.

19

RELATIONSHIPS MATTER IN BUSINESS

RELATIONSHIPS WITH OTHER INDUSTRY

ORGANISATIONS

and beauty industry) can vote on the critical decisions HITO

makes at the AGM. HITO aims to meet industry needs with the
qualifications they offer and standards they set.

There is already an existing support network available in

New Zealand why not take advantage of it?

NZARH

Think about associating with some of these groups. Theres

plenty of support available that can help your salon grow.

The New Zealand Association of Registered

Hairdressers aims to maintain and grow
hairdressing standards. Being a member of NZARH proves
that your staff are skilled and competent. It also gives you
access to competitions and events, giving you the chance to
grow your staff and business (and create more relationships).

HITO
Why wait until you have an apprentice to
associate with HITO? There are plenty of
opportunities for salons that dont have apprentices too.

PRODUCT COMPANIES

Getting qualified: HITO offers various hair and beauty

qualifications, from entry-level to advanced. You can qualify
your junior staff through an apprenticeship and your senior
staff through Qualification by Experience. There are also several
advanced qualifications that you or your qualified staff could
take advantage of, such as the Business qualification or
the Advanced Cutting qualification. You could also give back
to the industry by getting qualified as an assessor.

Your salon will have product companies that supply you with
product. These companies will also provide education classes and
training. Take advantage of these whenever you can and upskill.
Mixing with like-minded professionals is the best benchmark
I know for personal growth. Just remember, in life you have to
give to get, so put your hand up for tasks. Many hands make
light work so participate and always give unconditionally,
form allies and bond with like-minded professionals. It is more
often than not those sitting on the sidelines who complain not
about what they dont do rather than what others do and give.
Think about it does that make sense? I think not.

Developing qualifications and setting the standard: As well

as offering qualifications, HITO also develops qualifications and
sets the standard for hair and beauty in New Zealand.
By associating with HITO, you can get involved in developing
these qualifications and setting the standard. Anyone related
to the industry can be a member of HITO. Members receive
updates on qualification development and can attend the AGM.
Employer members (those who employ people in the hair

You have to give in this world to get and wouldnt you rather be
known as a person who willingly pays it forward? I would!

NOT CONVINCED? HERE ARE SOME TOP SALON OWNERS WHO CANT GET ENOUGH OF THE BENEFITS OF STRONG INDUSTRY
RELATIONSHIPS. HERE ARE SOME OF THE ADVANTAGES THEY GET OUT OF THEIR STRONG INDUSTRY RELATIONSHIPS:

DIANA BEAUFORT
REDS HAIRDRESSING
I established the Star Salon Gathering last year. A small group of like-minded salon owners who meet on a six weekly basis to
discuss issues we are facing and share whats working well for us. I see this as a way for hair industry professionals to collaborate
and share knowledge with each other. As a salon owner, working with other salons and professionals is not only fun, but critical to
professional growth and business development.
Collaborating with other salons is great for sharing ideas and knowledge. Whether its asking for feedback or discussing your
point of view, collaboration helps to expand your knowledge and see things from another perspective.
It is also likely that within a group there will be those who have already been where you are today. This provides opportunities
to learn and avoid some of the common pitfalls that others may have experienced.
Collaborating with other salons in training and education is an effective way of up-skilling my team and forging links with the
wider hairdressing industry.
Working with other salons can help to raise the profile of your salon. By regularly attending NZ hair industry events, education
opportunities and competitions, people will begin to recognise your salon and your team. This helps to build your salons
reputation within the industry.

20

LINLEY WADE
HAIRSCENE HAIR AND BEAUTY

NATASHA KING
FRED AND GINGERS

1. Givers gain: When you give knowledge/

training/advice you will eventually gain from it.

1. The difference between ordinary and

extraordinary is that little extra. The most successful
industry peers I know are constantly giving back to
the industry. There is so much more to our careers
than the four walls we work in.

2. Why reinvent the wheel? Learn from other business

owners'/trainers' experiences.
3. Its a great feeling when you help others.

2. Opportunities! The networking and opportunities that

my varying roles within the industry have given me and
my staff are countless. Within my team, this promotes
goal setting, inspiration and loyalty. They see me as an
employer that has her finger on the pulse which gives
them faith and security in me and my ideas.

4. Support network Its a relief to know youre not the

only one going through it.

3. The nitty gritty of why I do it? Goodness, sometimes

I think maybe I'm mad, crazy driven or just obsessed
with seeing what I'm capable of. I do know that the
knowledge, friendships, experiences and successes
my team and I have gained would never have
happened if I didn't get involved. Good things don't
come to those that wait; they come to those that do.

GRANT BETTJEMAN
BETTJEMANS
Three reasons I have always and will always be
associated with and support HITO are:
1. Training an apprentice is a commitment and one
that needs a clear framework. Many of us salon
owners are busy on the floor. Even though we
understand and are committed to training our
apprentices we need to be guided through the
process. HITO has not only developed and evolved
a precise and efficient system; they also provide
the liaison between apprentice and employer.

JACQUI VICTOR
TRUE GRIT HAIR SPA
1. It has always been that way for me the
more successful people you surround yourself and
your business with the more successful you become.
Industry friends have always been important to me.
You can learn so much from other business owners
and professional people whether it be good stuff or
bad. There is always a lesson to be learnt.

2. Qualification is vital for the growth and credibility of

our industry. For our apprentices becoming qualified
is the goal that drives them through even the hard
times. HITO embraces this principle and, I think, is
the only organisation that supports our industry in
this way.

2. Safety in numbers. Friends in the industry stick

together. We like to watch each others backs,
encourage, support and believe in each other. To me,
that is so important. I'm always upfront and honest
with my friends. I love seeing their success.

3. Hairdressing is a very competitive industry. Ive

always been a great advocate of fair competition.
HITO has initiated some of the best competitions
we have. From the hands-on WorldSkills competition
and the HITO Photo Challenge (that uniquely put
every competitor on an even playing field) to the
Apprentice of the Year; which brings out our star
performers at such an early age.

3. What goes around comes around! The more I give to

my peers the more I receive. But Im not just doing it
for that reason! Helping each other is what its about.
Whether thats about team issues and dynamics,
business questions or just a grand catch up for dinner.
We learn so much from one another. That is what
keeps me alive, learning from other great hairdressers.

So for these three reasons alone I cant imagine why

every salon that is serious about training apprentices
would not embrace HITO.

YOUR CHALLENGE: GET INVOLVED AND FIND OUT HOW REWARDING IT CAN BE!

21

Five reasons to hire a

switched-on receptionist
Many salons and clinics operate without a dedicated front desk person. Often this can lead to poor client service,
which leads to loss of clients, sales, and profit. Dont believe me? Consider this:

hat happens when all operators are busy in your salon or clinic? When the phone rings or someone comes up to the desk,
what happens? Usually, a stylist has to break away from their client to answer the call or greet the caller, or the call goes to
answer phone. Not ideal for several reasons:
them back and playing phone tag is this a good use of

The client in the salon doesnt get 100% of the operators

time and attention that they are paying for.

your time?

The caller doesnt get the attention they need either as the
stylist is rushing to get back to their client.

If the stylist cant answer the phone, sometimes its up to

the trainee to do it. They might not know what to say and
be unable to assist the client.

The operator is torn between the phone/front desk and the

client in the salon, leaving them stressed.

How much business are you losing because of this? How many

The owner can get stressed if the operator is spending too

long on the phone or at the desk answering questions.

opportunities are you missing out on? You could avoid this

If no one answers the phone, the caller gets a standard

answering message. Youll have to spend extra time calling

reasons your salon/clinic should consider the benefits

problem by hiring a switched-on receptionist. Here are five

of employing a switched-on receptionist:

22

FOCUS

COMPUTER MANAGEMENT AND MARKETING

This is a much-neglected area of most salons and the

most important area to develop. How many of you have
a salon management computer system? And how many
of you use it as a glorified till? Id hazard a guess that most
of you are not using the computer system you have
to grow and develop your business. Dedicated salon
management systems are much more than a till. Most
have appointment scheduling, client records, marketing
areas, product management, staff management and
more. Get your receptionist managing this important
piece of equipment. They can devote time to using it to
its full potential. Youll notice the results.

A dedicated receptionist can focus on answering the

phone and taking care of incoming clients, leaving
the team in-salon to focus on their client. They are the
first point of contact for all your clients, whether thats
by phone or in person. Remember, first impressions
count: an efficient, warm, welcoming receptionist sets
the tone for your clients visit.

2
EFFICIENT APPOINTMENT BOOKINGS

5
A switched-on receptionist can manage your
appointment book. Theyll know your appointment
book inside and out, and know where all the gaps
are and whats needed to fill them. Its tragic how
much time is wasted from a poorly managed
appointment book.

STOCK MANAGEMENT

How many times have you placed late orders (when you
have no stock at all)? How many times has stock arrived
and sat all day because no one has time to put it away?
How much time have you spent sorting through stock
that could be spent on something else? A receptionist
can manage your inventory, place your orders, check
it off when it arrives and restock your shelves, all in the
course of the day. Your stock will be more organised,
and you can spend time on areas that need it.

Running a salon is more than being a good hairdresser

or beauty therapist. Knowing whats needed to be
a savvy business owner and where to invest your
resources is an important aspect of todays successful
entrepreneur salon owner. A receptionist can be a
hidden gem. It makes good business sense to have a
front desk superstar in a busy salon. They will pay for
themselves, as long as you take the time to train them
well from the start. Dont hire someone and say theres
the desk go for it and leave them to it.

START THE SALES PROCESS

Instead of just asking the client to have a seat, the

receptionist could talk about the products and added
services the salon offers. They could introduce a new
product line to the client to look at while waiting.
Or they could talk about the latest salon promotion.
With so many opportunities, a receptionist could pay
for themselves just in extra sales.

If you need to know how to get the best from a receptionist,

reach out to me and Ill take you through the process.

MALCOLM GIBBONS LOVES HELPING SALON OWNERS GROW THEIR BUSINESSES AND HAS AN OUTSTANDINGLY UNCOMPLICATED WAY
OF DOING JUST THAT. VISIT WWW.SALONBUSINESSCOACH.COM TO LEARN HOW TO GET MORE PROFIT WITH LESS WORK!

23

Do you float in the cloud?

Larissa Macleman of Get Timely shares her business expertise.

never know when you might need them. Its also a lot easier to
search through an organised computer folder than it is a pile
of cardboard boxes under your house.

speak to many salon business owners every day, and most

aren't sure what "the cloud" is, let alone how it can help grow
their businesses.

The cloud industry, which didn't exist 10 years ago, is expected

to grow to a $241 billion dollar industry by 2020. The biggest
beneficiaries of that growth are small business owners including
salon owners. It makes me wish I was born 20 years later and
starting my salon now. Although maybe it takes knowing what
the old systems were like to realise how technologically advanced
cloud computing is.

Imagine if Id had access to cloud computing all those years

ago. I could have saved my business files, family photos, and
other important things to the cloud. Id have a whole spare
room free to rent out at Airbnb. I'd make a little pocket money
instead of cluttering up every square inch!

BUT HOW SAFE IS THE CLOUD?

Cloud computing is designed to be safe. Online storage sites
encrypt your files, always have password protection, and only
allow users with the password (or sometimes with a shared
link) to access the content. Encryption is a way of encoding
computer files so only people with authorized access (like a
password) can ever see them.

THE CLOUD WORKS

Now let me briefly touch on what the cloud is. The cloud
is a couple of big computers that hold and process your
information, whether that be your client colour formulas in
salon software like Timely, or your family photos in Dropbox
or iCloud. Instead of keeping that information on your
computer or phone, it all goes to a big and much more
powerful computer far away.

Storing your files in the cloud means if something happened to

your salon like a flood or your computer stopped working,
all those files would still be available. Its also often easier to
recover deleted files on cloud-based services like Dropbox.
If you shred a document or break your computer, those records
are usually gone forever.

Its similar to getting electricity from a power grid, rather than

having your own generator. Your generator can only do so
much, and you need to maintain it to keep it working. But at
the power grid, hundreds and thousands of volts are being
processed to service hundreds and thousands of homes.
When you flick your switch, you get a regulated and reliable
stream of electricity that you can use to power light bulbs and
bake cakes. This is what its like to process your information
and data through cloud software and use it for applications
like Timely, Xero, Mailchimp, or Facebook.

WHY MOVE YOUR LIFE TO THE CLOUD?

Its not just about safety, convenience and peace of mind. Cloud
software is a new way of doing business. More and more cloudbased business tools are available to business owners. As there
is no need to purchase software, there are no upfront fees or
costs to get started. There are usually small monthly or annual
subscription costs, but this is often a lot cheaper than buying
software.

You can access your cloud systems at work, at home, on the

bus, or from your pocket. It's accessible, it's safe, and it will
grow with you as you grow. Using the previous example, if
you need more electricity, youd need to get a bigger generator,
but if youre connected to the power grid, you dont need to
do anything. Cloud computing has changed the game.

You can usually get started with the technology that you
already have. Cloud software is mobile responsive, meaning
you can login from anywhere with any computer or mobile
device just like signing into Facebook or internet banking.
If the main salon computer isn't working, gets stolen or broken,
you can just pull out another laptop, tablet or mobile phone
and keep going within seconds. If you need to pop out for a
bit, head home or go on a holiday, you can access everything
about your business from wherever you are.

THE CLOUD MAKES YOU SAFE

The other advantage of the cloud is security. I still have huge
boxes under my house full of business files, receipts and old
cheque butts. I also have boxes of old printed photos of my
ancestors, my babies and my wedding. A fire, flood or theft
would destroy all of those memories and family heirlooms in
a moment, not to mention the trouble Id be in with the IRD
should I be audited. Storing your files in the cloud means youll
always have access to older business and personal files you

Enjoy a little taste of freedom. You can be away from your

business but still be in complete control of staff, client
appointments, accounts and commercial activity through
cloud-based software.

24

 Mailchimp: Beautiful email marketing thats easy to set-up with

drag and drop features and integrations that allow you to send
marketing emails, automated messages, and targeted campaigns.
Their detailed reports help you keep improving over time.

BUT WHAT CAN CLOUD COMPUTING DO FOR

MY BUSINESS?
There will be a cloud-based tool for most of your small
businesss needs, from tracking your bookings to organising
your staff and music. These tools will often (but not always) be
able to communicate with each other. This means you only
have to enter information once, and it will be available in all the
applications you use. You will save time and money in your
business, and be under less stress.

Timely: Cloud-based salon software to manage your clients,

appointments, stock and staff. Simple, easy to use, saving
you time and money.
Spotify: An online music streaming service. All you need
is an internet connection and youll have access to tons of
different songs. The free service has advertising, but they
also have a Premium service that is ad-free. You dont have
to worry about putting together music or having thousands
of songs clutter up your computer space with Spotify.

Here are few examples of cloud-based tools for business:

Xero is the perfect accounting solution for your small
business. Along with its mobile apps, Xero has hundreds
of add-ons that integrate with it so that data transfer is
automatic. After youve been using Xero for a while, youll see
all of your accounting information displayed in one place.
For businesses with multiple employees, the recent Payroll
addition in Xero allows you to pay your staff while staying
compliant with the tax laws and regulations of your country.

As an entrepreneur, you probably know what its like to get

that spark of inspiration late at night or early in the morning.
Thats where Evernote, the virtual notebook, comes in handy.
You can access it from your browser, or through its equally welldesigned mobile apps so that you can always have somewhere
to store your notes, photos, recipes, business details, travel
tickets and much more. Best of all, Evernote is free.

Google Drive is fantastic for many of your business

document storage needs. There are iOS and Android apps
for Google Drive, Sheets, Docs, and Slides, so you can work
on your tablet and smartphone if you need to. Sharing your
files is simple and easy too. Just select the users you want to
have access to your file, and theyll get a notification saying
youve shared files with them. Overall, Google Drive is one of
the most versatile cloud file & photo storage applications you
can use. For most users, itll completely replace applications
like Word and PowerPoint and wont leave your desktop
cluttered with files.

Every now and again, youre going to have a project

that youll need to manage. It might be something like a
promotion for your business, or hairdressing competitions,
or even a quick renovation of your salon. Trello comes in
handy to manage any project by creating to-do cards and
placing them in lists and allocating who is going to do them
by when. This keeps everyone in check and accountable.
I see cloud computing so strongly as the future of technology
for salons, that not only did I sell my salon to work for a cloud
tech company, I also invested in it, and the business has
doubled in size since I started.

Most small businesses need to create graphics to promote

their products and services, and Canva is the perfect tool
to help you do that. Canva first came out as a web-only app
to make it easy for anyone to make professional designs
for free. The drag and drop functionality that made it
popular has now come to the iPad, turning your tablet into
a powerful design tool. All of your creations are stored online
in the cloud, and you can download them both as highresolution images and PDFs.

LARISSA MACLEMAN, BUSINESS DEVELOPMENT MANAGER TIMELY, SALON SOFTWARE. WWW.GETTIMELY.COM

LARISSA MACLEMAN OWNED AN AWARD-WINNING HAIR SALON WITH A TEAM OF 25+ EMPLOYEES FOR 20 YEARS.
NOW SHE IS THE BUSINESS DEVELOPMENT MANAGER AT TIMELY, A WORLD-LEADING SALON SOFTWARE PRODUCT.
LARISSA HELPS SALONS COME TO GRIPS WITH TECHNOLOGY ON A DAILY BASIS, A TASK THAT HER PREVIOUS
EXPERIENCE HAS HER WELL-EQUIPPED.

25

FINDING THE RIGHT APPRENTICE

Diana Beaufort shares her expertise in hiring fantastic apprentices.

I can teach skills, but it can be difficult to change a bad attitude.

pprentices are precious to any hair or beauty business, so

its important to employ the apprentice thats right for your
salon. We asked Diana Beaufort of Reds Hair in Wellington
to share her expertise in finding the apprentice thats right for you.

For Diana, there are several signs that someone will be a good
apprentice. Diana doesnt expect her apprentices to have any
previous skills in hairdressing, but what she does look for is a
fantastic attitude. Apprentices should be positive in attitude
and committed.

Apprentices are a vital part of any hair or beauty business.

They can assist senior staff, take on junior tasks to free up other
employees, and become a top staff member by learning your
salon inside and out.

The top three qualities Diana looks for in any apprentice are
commitment, character, and communication skills. They must be
committed to the industry and have passion, because success
in hair and beauty takes hard work. They must have the right
character, and be able to embrace the salons culture. And they
must have good communication skills, especially listening skills.

However, hiring an apprentice can be different from hiring

another employee for one, they often have no previous
experience in hair or beauty. Also, because an apprenticeship
is a big commitment, its important to find someone who can fit
in with your salon and succeed in the industry.

When someone applies for an apprenticeship, there are a few

things they need to be considered. Presentation is important

26

Talented stylists are always good listeners.

everything down to the details, like whether their shoes are

clean, shows what kind of person they are. In such a visual
industry, a clean and tidy appearance is vital. Diana also
recognises when apprentices go the extra mile in applying,
such as coming to the salon to introduce themselves and drop
off their CV. This shows commitment, and also gives the salon
a chance to assess their communication skills.

expectations around training, for example, you will often attract

candidates who want to experience that commitment.
At Reds we are lucky to have an excellent reputation for our
training systems, Diana says. We attract new staff who are
committed, motivated, and passionate.

TIPS FOR FINDING THE RIGHT APPRENTICE

FOR YOUR SALON

Apprentice CVs are often low on relevant work experience.

Apprentices start at a basic level, so experience isnt necessary
to begin an apprenticeship. However, there are other key things
to look for in a CV.
I look for evidence of a high-energy lifestyle, Diana says.
An apprentice works long hours, and that can be tiring,
so plenty of energy is important.
Diana also looks for evidence of commitment, teamwork, and
excellence in other areas anything from clubs to schoolwork.
These qualities will make it easy for them to be an apprentice.
Creativity, reliability, and the capacity to have fun also make for
a good apprentice.
If Diana gets the impression from their CV that theyll be a
good fit for Reds, she invites them for an interview. During the
interview, she asks mainly behavior related questions to get
as much information as possible about their personalities.
She keeps it informal and listens closely to everything they say.
Apprentices at Reds need to embrace the Reds culture of
continual training and improvement. All staff at Reds have
a structured and supported training programme and clear
expectations of their behaviour. Reds have robust feedback
systems in place to make sure everything is going well.
However, the apprentice has to make the effort to follow this
plan and provide feedback. That way, everyone gets the most
out of the apprenticeship.
Refusal to take responsibility for their actions and performance
and a poor attitude are two signs that someone wont make
a good apprentice. These are usually obvious before hiring
the apprentice so that salons can avoid applicants like this.
You want an apprentice that will meet you halfway with their
positive attitude and hard work ethic.

Think about what personal qualities are

essential to your salon. An apprentice is unlikely
to have any previous experience, so you need
to think about what personal characteristics
they need to succeed in your salon.

Think about what your salon needs. Do you

need someone bubbly and upbeat, someone
hard-working or someone with great style?
Maybe you want someone with good
administration skills so they can help out
on reception easily (this is a task all first-year
apprentices do).

Think about your salon culture. How will

you know that an apprentice will fit in with
your salon?

Think about what you expect of an apprentice.

Make sure any they know what they need to
do to succeed in your salon.

Be prepared to commit to training an

apprentice. A hairdressing apprenticeship takes
around three and a half years to complete.
You should be sure that both you and the
apprentice have the ability to commit to this.

Finding the right apprentice for your salon is about knowing

what makes a successful hair or beauty professional and
finding those qualities. Skills can be taught professionals in
any industry learn new skills continuously. Its the other qualities
that will help you find the right apprentice for your salon and
contribute to the success of your business.

Developing a strong reputation for your salon in the community

also helps. If potential applicants know that your salon has high

"Skills can be taught professionals in any industry learn new skills continuously."

27

KATRINA
CHUNN

See your
work in
print
28

KATRINA CHUNN
YOUR SALON: Otto Inc Hairdressing
MODEL: Jorja Tarrent
PHOTOGRAPHER: Nita Meyer

Ive wanted to be a hairdresser since I was seven years old.

An apprenticeship gives me the chance to get qualified while
getting hands-on experience and interacting with clients, which
is what I enjoy.

Pastel trends inspired this photoshoot. I liked the pastel look

that was popular when we did the shoot, but I wanted to
make it bolder.
I started by bleaching the hair and then putting the blue

Being surrounded by different hairdressers that all have

different skills and methods is my favourite part of being an
apprentice. I can see all their different techniques and then pick
which ways of doing things are most comfortable and natural
for me.

colour through. All this work was done before the day of the
photoshoot. Then on the day I started by curling the hair with
a ghd. I then brushed the curls out to create the wavy look in
the pictures.
I used Fudge Paintbox for the colour and Redken bleach to

I aim to be the best hairdresser I can be. One day Id like to

manage or even own my own salon.

lighten the hair. I also used Redken and Pureology styling

products on the day of the shoot, as well as the ghd.

My biggest inspiration is my trainer, Caytee Robbins. She inspires

me to be confident and strive to do my best.

Thanks so much to my salon, Otto Inc Hairdressing, for making

this photoshoot happen. Thank you to Nita Meyer from Nita

This photographic work was for our salon. Well hang it in our
salon to showcase our skills and show our clients what were
capable of. I liked seeing all the components of the photoshoot
come together to create an eye-catching image.

Meyer Photography, for creating these beautiful images.

Thank you also to Morganne Foster from M7FX Make Up, for the
gorgeous makeup, and Jorja Tarrent for being a fantastic model.

29

BROOKE KENNY
YOUR SALON: Otto Inc Hairdressing
MODEL: Taylor Fortis
PHOTOGRAPHER: Nita Meyer

Ive always wanted to be a hairdresser. An apprenticeship is

the right choice for me because its more hands-on than theory
work, which makes learning easier for me and keeps me
motivated. I enjoy being surrounded by the industry as I learn.

I enjoy doing braids, so I wanted that to be the primary focus

of my look. I also wanted to create a textured look, and I
thought the zig-zag technique would look unique.
I created the zig-zag waves by sectioning the hair into
quadrants then taking small pieces of hair and wrapping
them in tin-foil before folding them into a zig-zag pattern.
I then held ghd straighteners against the tin-foil. After the tin-foil
had cooled, I took the hair out, brushed it out to separate the
zig-zags, and then added the braid. I used Redken styling and
finishing products for my look.

I like being able to apply my skills on the salon floor and grow
my clientele. I like making clients feel good about themselves.
I take pride in keeping the salon tidy, making sure the senior
stylists run on time, and helping them organise their clients.
Its very satisfying, and my team are a huge inspiration.
I learn a lot from my team. My trainer Caytee inspires me to do
my best and encourages me in everything I do. I want to be the
best hairdresser I can be and grow my confidence. I also want
to own my own salon one day.

Thank you to my lovely model, Taylor Fortis, and to my

amazing photographer Nita Meyer. Thanks also to Morganne
Foster from M7FX for the fantastic makeup. And, of course,
thanks to my salon, Otto Inc Hairdressing, for making this
photoshoot happen.

This was my first photoshoot ever. I loved the opportunity

to create my look and be creative it was an awesome
experience. This work is going up in the salon so we can
show our clients what we can do.

30

See your
work in
print

BROOKE
KENNY
31

See your
work in
print

LIANA
KING-BIDDULPH
32

LIANA KING-BIDDULPH
YOUR SALON: Moha Hairdressing
MODEL: Hana Burns
PHOTOGRAPHER: Kylie Hayes

I started my hairdressing career at a full-time course, but Id

always wanted to do an apprenticeship. I was lucky enough to
land an apprenticeship through the work experience I did while
on my course.

education and competitions. I want my clients to feel confident

and excited about their hair.
This photographic work was for the first photographic
competition I ever entered: the Patrick Cameron Competition
2014. I was inspired by braid work at the Papas and Pace show
I saw last year, and I wanted to combine that with the soft and
feminine look of Patrick Camerons work.

I love being in such a fast-paced work environment. I enjoy

the challenge of working with clients and the demanding
environment of a salon.
Being in the salon with talented, fashionable, and forwardthinking stylists is inspirational. I can observe talented stylists
and learn from them, incorporating their techniques and
personalising it to suit my style.

I set the hair to create curls and make it hold together. I then
rope braided the scalp from the exterior of the head into the
crown area where I tied a ponytail. Since I had all the curl and
hold from the set, I played around with brushed and pinning
the ponytail into soft, curving S and C shapes.

My boss Kylie Hayes is a huge inspiration to me. I also admire

Mana Daves work. They both have such incredible energy,
and they are so talented and hard working. They are also both
very down to earth.

My foundation work held beautifully, which meant I didnt need

too many products. I used a working spray Redken No. 12
and a finishing spray Redken No. 18.

My team are a huge help and inspiration when it comes to

photoshoots. Having the opportunity to build on an original
idea and use my creative energy is wonderful.

Thank you so much to everyone who was involved with this

shoot: my model, Hana Burns (who also helped with makeup)
and my photographer/director Kylie Hayes. Thank you also to
Nelson Morrison and the Moha team, and, of course, my friends
and family for being so supportive of my passion.

Creativity is a big thing for me. I want to become part of a

creative team. I also want to constantly better my work through

33

TORI THOMSON
YOUR SALON: Bella Vita Hairdressing
MODEL/S: Bridget Coltman
PHOTOGRAPHER: Bri Patterson

As an apprentice, Im working and learning every day. Doing an

apprenticeship is the best way to learn you know how a salon
works, you get used to working under pressure, and you get
comfortable with real clients.

To create this look, I prepped the hair with Tecni Art Volume Lift
at the roots and used Tecni Art Pli and Tecni Art Liss control from
mid-lengths to ends. Once I had dried that in I applied hot rollers
all around the head in the direction I wanted the hair to be and
then curled the back section of the hair with a curling wand into
tight ringlets. On the top section of the head, I back-combed
and curled it with wide barrel curling tongs so that I would get
perfectly shaped victory rolls. After pinning the victory rolls,
I brushed and smoothed the ringlets so that they would get a
lot of movement at the back but smooth from the sides and
front. I then finished off the look with Infinium finishing spray
and Tecni Art Crystal gloss to add maximum shine.

My favourite part of being an apprentice is discovering what I can

do. I love trying new things, and Im always getting good at things
I never thought I could do. I know one day Ill be an amazing
stylist who can pass my knowledge on to new apprentices.
This is the first piece of photographic work Ive ever done.
I did the shoot to start building my portfolio. Im absolutely
stoked with the way everything turned out I love the feeling
of creating something yourself. I felt so proud when I saw the
finished pictures.

The products I used are from the LOreal Professional Tecni

Art range. I used Pli to set the hair, Volume lift to lift the roots,
Liss Control to smoothen the hair, Crystal gloss for shine and
Infinium finishing spray to hold the look in place.

I want to do more photographic and competition work. I want

to be a successful hairdresser with heaps of achievements to
be proud of and a clientele that trust me to do whats best for
their hair. I want to have no limits and be able to show off my
creative side.

I would like to thank my beautiful model Bridget Coltman for

taking the time out of her day to be my model and Briahna
Patterson for taking the amazing pictures. Thank you to Christine
Delaney (salon owner) for being there for me throughout my
hairdressing apprenticeship, without Chris I wouldnt be where I
am in my hairdressing journey. A big thank you to Tracey Taylor
(salon manager) for supporting me and being such a great help
with giving me inspiration for this look. I would also like to thank
Napoleon Perdis for the makeup.

Im always inspired by the work I see, from runway looks to the

work my co-workers create. Sometimes I wonder how Ill ever
get to create something like that, but then I realise with the
support I have Ill be creating those styles in no time.
For this shoot, I was inspired by hair and makeup from the 1940s
and 1950s. I did a lot of research into pinup looks and realised
they were classy and also flirty. I wanted my work to reflect this.
I love pinup looks I think they are very classy and feminine.

34

See your
work in
print

TORI
THOMSON
35

SEE
YOUR
WORK
IN PRINT
Are you a HITO apprentice or newly qualified stylist?
Have you always dreamed of seeing your photographic
work on the pages of a glossy magazine? Then enter the
See Your Work in Print competition today.
Its easy to enter just send us your images and details.
Your images must be high quality, and you must have
permission from the copyright holder for us to print the images.
Well pick the best entries and print them in the next Forma.
The See Your Work in Print competition deadlines for 2015 are:
01 August 2015
01 October 2015

FOR MORE INFORMATION OR TO SUBMIT YOUR

IMAGES, CALL US ON (04) 499 1180 OR EMAIL
ENQUIRIES@HITO.ORG.NZ.

Each successful entrant will:

win a scissor sharpen from A Sharper Blade
have a chance to have their image featured
on the cover of Forma.
be in the running for HITO See Your Work in Print Award.
Each year at the Industry Awards, we announce the HITO
See Your Work in Print Award winner. The winner is selected
by Facebook vote. The person with the most likes will win a
stunning pair of scissors from A Sharper Blade.

See Your Work in Print

is sponsored by
A Sharper Blade.

HAIR AND BEAUTY

HEALTH & SAFETY
David Patten shares his health and safety expertise.

t the HITO AGM, David Patten shared his health and

safety knowledge with the attendees. For those who
couldnt attend, read on for a recap of the important
information you missed:

Each year in NZ over 200,000

occupational injuries result in ACC claims

"Over the many years that I have been providing legal services
to your industry, the issue of health and safety has not been
a matter I have been frequently asked about.

It is for this reason that the Government decided that the

Health and Safety in Employment Act had to be reviewed.
This review perhaps was helped by the Pike River tragedy
where 29 miners lost their lives as a result of what has been
reported as mismanagement of health and safety.

An estimated 50% of these injuries result in impairment

and 6% in permanent impairment

This, I suspect, is not because the industry has an impeccable

record in this area. Rather I suspect it is because members
of the industry are generally not conscious of the significant
negative impacts on salon morale and revenues if salon health
and safety is not treated as a serious issue for both salon staff
and clients.

The new legislation, which came into force on April 1, focuses

on systemic risk regulation. This requires a person in control of
a business or undertaking (a PCBU or you as a salon owner) to
develop a systemic approach to risk and regulation by putting
in place systems for managing workplace risks.

In preparing for the talk at the AGM, I asked HITO staff what
were some common health and safety occurrences in salons.
The following occurrences were identified:

A consequence of this change is the establishment of a new

crown entity, Workplace New Zealand. The main objective
of WNZ is to promote and contribute to securing the health
and safety of workers and workplaces. Fines for workplace
accidents are increasing significantly the more permanent
the injury the higher the penalty

Water on the floor at the basin potentially leading to either

the stylist or the client slipping and hitting their head on
hard and sharp objects in the area
Electrocution through water being on the appliance or
damaged cords

In order to comply with the new Act, salon owners will need
to ensure that they have taken all appropriate steps to identify
the risks in their business. Occupational disease will be a major
focus of the regulators.

Cuts, usually through the use of scissors

Chemical poisoning through the mislabelling of containers
Back injuries arising because of poor posture or the stylist
not taking sufficient breaks

From a practical point of view, what does all this mean for salon
owners? In my view the legislative changes mean that:

Reactions to products and chemicals used in the salon

e.g. dermatitis

Health and safety is an increasingly important area for

management attention

The above list of hazards needs to be very carefully managed

if the industry wants to protect its reputation. This is important
for the following reasons.

Directors and managers of salons will need to be proactive

when it comes to matters of health and safety

There are over 100 work related fatal injuries in NZ every

year. This is twice the rate of Australia, three times the rate
in Britain and worse than 6 other developed countries

Health and safety should be a standard item on every staff

meeting agenda

700-1000 workers in NZ die prematurely as a result of work

related diseases

Finally, may I remind you that there is quite of lot of useful literature
that salon owners can use to ensure that their salon(s) are safe,
both from a staff and a client perspective. For example, last year
HITO published a very useful guide on this matter covering matters
such as best practice when working with bleach, working with
colour etc. I commend you to obtain a copy of this publication."

Staff should be involved in developing health and safety policies

There are between 17,000 20,000 new cases of work

related diseases reported each year musculoskeletal disease
is the highest incidence occupation disease followed by skin
disorders and respiratory disease

THE PUBLICATION MENTIONED ABOVE IS HITO E-FORMA ISSUE 60, WHICH CAN BE FOUND UNDER RESOURCES ON THE HITO WEBSITE.
YOU CAN FIND MORE INFORMATION ABOUT WORKSAFE HERE WWW.BUSINESS.GOVT.NZ/WORKSAFE/

37

FOLLOW MANUFACTURER'S
INSTRUCTIONS
Dionne Hardwick, the trainer at Salon One the Cove and HITO Trainer of the Year, explains the importance of following
the manufacturers instructions.

anufacturers instructions are the detailed instructions

that belong to each product used in the salon.
They provide guidelines on how to use the product
safely and get the best result. They include information on the
application, timing of processing, suitability for different hair types
and much more.

These products are developed and formulated to provide

the highest standards of performance and safety when the
manufacturers instructions are followed, Dionne says.
Following the manufacturers instructions leads to the best result
from each product and ensures the safety of you and your client.
From an apprentice perspective, following the manufacturers
instructions is necessary to pass your assessments.

Manufacturers instructions come with all products. They are

on the product itself (on the side of a bottle, for example), in
the product box or, for some products, on the internet.

A lot can go wrong if you dont follow the instructions correctly.

Some are minor, but others are serious.

SO WHY FOLLOW THE INSTRUCTIONS?

First it can lead to a poor result. For example, failing to follow

the application instructions could lead to inadequate coverage.
Failing to follow the instructions on processing times could result

It is vital that all hair and beauty professionals follow the

manufacturers instructions.

38

"It is vital that you do allergy testing before each service."

in no change in the hair. A poor result means embarrassment for

you and your business, and a waste of both the clients and the
businesses time and money.

manufacturers instructions on each product and then staff are

supervised until they can use the product safely. Training is also
incorporated into regular salon training.

At the serious end of the spectrum, it can lead to anything from

damaged hair to severe and dangerous allergic reactions.

There are many ways to train a staff member. As well as reading

the instructions, staff discuss the instructions and how to follow
them. They also use role play, observation, and images to show
the steps. They also have images of what can go wrong if the
instructions arent followed correctly.

Both operators and clients can suffer from allergic reactions.

Therefore, it is vital that you follow the instruction to do allergy
testing before each service. If you fail to do allergy testing, your
client could suffer anything from rashes to hair loss through
to anaphylactic shock (a severe allergic reaction that can
lead to death). Operators must also make sure to take other
appropriate safety measures, such as wearing gloves when
applying chemicals.

At Salon One if something goes wrong while a product is in use,

the first step is to find a more senior staff member to assist with
the situation. Once solved, they make sure everyone in the salon
is aware of what happened and how to avoid it in the future.
If the senior staff member cannot help, they will call either the
manufacturer or the educator for that particular product. The
manufacturers information is available on all products, so they
will have a phone number listed to call for assistance.

TRAINING STAFF TO FOLLOW THE MANUFACTURERS

INSTRUCTIONS
When training anyone to do a service in the salon, it is critical that
they practise reading, understanding, following, and using the
product, according to the manufacturers instructions. At Salon
One the Cove, staff do not undertake a service on their own until
they have a full understanding of the manufacturers instructions.

If the client has an allergic reaction, the first step is to remove the
product immediately. Then advise the client to seek professional
medical advice urgently.
Salon One records any incidents in the back of their Health and
Safety manual. It is important to keep track of these events to
avoid the same thing happening in the future.

Salon One have a Health and Safety manual that all staff
must read. This includes a policy on following manufacturers
instructions at all times. It also includes the procedure on what to
do if anything goes wrong during a service.

It is vital that all hair and beauty professionals understand what

manufacturers instructions are, how to follow them, what can go
wrong, and what to do if something does go wrong.

All staff must understand all manufacturers instructions and

the importance of following them. Once staff have read through
the Health and Safety manual, a staff member will explain the

This leads to a safer environment for clients and staff, and a

better reputation for our industry.

39

PREVENTING WORK-RELATED DERMATITIS

Have you ever used a new skincare product or detergent, only to find your skin becoming red and irritated afterwards?
If so, you may have experienced contact dermatitis.

ontact dermatitis is a condition that occurs when your

skin comes into contact with foreign substances, or
because of an excess exposure to water. It causes the
skin to become itchy, red and inflamed.

ALLERGIC CONTACT DERMATITIS

Allergic contact dermatitis can develop quickly after only a few
contacts with substances like shampoos, colours, cleansers or
exfoliants. Sometimes it can take months or even years for the
allergy to develop. Once you are allergic, you are allergic for
life and this could happen at any time, even if you have had
no problems previously in your career. The things you can
become allergic to at work might also be in things you use
at home, like your shampoo or household cleaners. So if you
become allergic to something in the salon, it could affect your
home-life as well.

WHAT IS WORK-RELATED CONTACT DERMATITIS?

Work-related contact dermatitis is dermatitis that has been
brought on by the nature of your job. When it comes to the
hair industry, there are many parts of the job that can cause
contact dermatitis.
One of the leading causes of dermatitis is wet working. If your
hands are in contact with water for extended periods of
time in a day (e.g. over 2 hours), then you have a high risk of
developing dermatitis. Hairdressers who spend a lot of time
at the basin, for example, shampooing ten or more clients per
day, will commonly develop dermatitis.

WHAT ARE THE SYMPTOMS?

Dermatitis isnt catching or passed from one person to another.
It can develop at any time, or not at all everyone is different.
The signs and symptoms to look out for are dryness, redness,
itching, flaking, scaling, blistering and pain.

The other primary cause of dermatitis is contact with chemicals.

In the salon, contact with products such as shampoos and
colours can cause a reaction. Even just touching tools that have
been contaminated by a chemical, or splashing chemicals onto
your skin when mixing them, can have an adverse effect.

HAVE YOU ALREADY DEVELOPED DERMATITIS?

If you have already developed work-related dermatitis we
recommend you visit a local pharmacist. They will have a range
of products they can recommend to treat your skin. If your
skin has broken however, we recommend you go straight to a
dermatologist for treatment. Something the dermatologist may
recommend is a night routine of soaking your hands, applying
a prescribed cream and then putting on cotton gloves. This will
nourish and hydrate the skin overnight.

There are two main types of contact dermatitis:

IRRITANT CONTACT DERMATITIS
Irritant contact dermatitis can flare up after a few contacts
with strong chemicals like bleach. More commonly though it
develops gradually through frequent wet working or working
with milder chemicals like shampoo.

40

DERMATITIS

HOW TO PREVENT DERMATITIS

MYTH BUSTERS

Prevention is always better than treatment. Here are five ways

you can prevent dermatitis becoming a significant problem:

There are some common myths out there about dermatitis and
skincare in the hair and beauty industry. Read on as we dispel
the myths and give you the facts:

Wear disposable, vinyl gloves when rinsing,

shampooing, colouring, bleaching, etc.
Smooth, longer-length gloves are best. When
youre taking them off, be sure to peel them
down from the cuff and avoid touching the
skin with the used glove. Employers should
supply gloves for their staff in a range of sizes
to ensure a proper fit. Wear gloves when
cleaning as well.

1. Gloves snag clients hair.

Snagging is unlikely if your gloves are smooth,
vinyl, longer-length, and if they fit snugly.
2. Clients object to gloves.
Many people understand the importance of skin
care and would have no objection to gloves.
3. Gloves cut into profit margins.
Disposable vinyl gloves are very cheap. They are
a tiny proportion of the total price of a haircut/hair
treatment or beauty treatment. However, the costs
associated with dermatitis could be considerable
you could lose clients, lose staff to sickness, and in
some cases lose staff for good.

Dry your hands thoroughly with a soft

cotton or paper towel.
Thoroughly dry your hands as part of your
skincare regime.
Moisturise after washing your hands, as
well as at the start and end of each day.
Moisturising is an important step. Employers
should provide moisturising cream in a
dispenser or give staff their own supply.
Always choose fragrance-free as some people
are sensitive to perfumes. Dont forget your
fingertips, finger webs and wrists when
moisturising.

4. Gloves make it difficult to detect water

temperature.
Disposable vinyl gloves are made of lightweight
material and, if they fit well, allow you to feel the
temperature.
5. Some hand creams can act as barriers.
Wrong! There are no true barrier creams so
chemicals will always reach the skin. However,
moisturising creams, regularly used as part of a
skincare regime, will help keep skin hydrated and
supple, preventing dermatitis.

Change gloves in between clients.

Taking your gloves off in between clients
gives the skin time to breathe. Reusing
gloves isnt a good idea as your skin can get
contaminated when you try to put them back
on. Remove your gloves and throw them out
when youre finished with a client.

6. You need to toughen up your hands by

avoiding gloves.
Wrong! Tough, hardened skin means damaged
skin. Hardening is not an answer and will not
prevent dermatitis.

Check the skin regularly for early signs

of dermatitis.
Early signs include dryness, itching and
redness. Its better to catch dermatitis at this
level before it develops into flaking, scaling,
cracks, swelling and blisters.

7. Latex gloves are best.

Latex gloves can cause skin reactions and asthma.
Many people, including your clients, are allergic
to latex. In extreme cases, people have died of
anaphylactic shock from exposure to latex.

41

Blow waving
with Bettjemans
Sasha Lenski, Creative Director at Bettjemans, shares his blow waving expertise.

y name is Sasha Lenski, and I am the Creative Director

at Bettjemans. I emigrated here from Eastern Russia
around fourteen years ago. As soon as I met the
Bettjemans and saw how important blow waving was to them
I knew I had come home.

client feels like a goddess and your reputation as a master

is sealed.
The perfect blow wave is the most difficult skill we have to learn.
The short hair look is the hardest. For this look, you need a
good strong hairdryer with a nozzle, about five sectioning clips,
a radial brush with a steel centre and a Denman. You also need
plenty of patience and plenty of practice.

Grant, Phif, and I all use a European technique for blow

waving called the Phon (the Italian word for blow wave). All
the Bettjemans staff know the Phon and can create stunning
red-carpet blow waves. Anyone who starts their training at
Bettjemans learns this as part of their training, and any new
staff take a rigorous Phon class.

We look after about fifty regular clients at Bettjemans every

week. These women come in just for a blow wave between their
colours and cuts. Some even pop in two or three times a week.
We also have around 20 special occasion blow waves each week.
With a total of seventy clients coming in each week, its clear that
the blow wave is an important technique for every salon.

The blow wave is how we present our work, whether its

a colour or a cut. I liken it to the presentation of food; we
appreciate the taste of the food more when it looks beautiful.
Even an ordinary cut can look cool if its blow waved beautifully.
So when your exquisite cut and colour leaves the salon
groomed to perfection with a beautiful blow wave, your

Below is a step-by-step guide. It includes some tips to follow

so you can start practicing your beautiful blow wave. I am
also holding Masterclasses around New Zealand in August
for Kerastase salons.

1
STARTING THE BLOW WAVE
Make sure the hair is just towel dried and still quite damp. This helps you stretch
the hair so the blow wave will last longer.
Starting at the nape, lift the brush width section up and concentrate on the roots.
The Phon is all about controlling the roots.

42

SPINNING THE BRUSH

USING THE BRUSH ON THE ENDS

DRYING THE TOP OF THE HAIR

Lift the hair and spin the brush. This

polishes the hair and gives it shine.

Use the brush to grab the roots and lift to

dry for volume. Keep the brush and the
dryer moving to avoid burning the client.
Use the radial brush on the ends.

Lift the top of the hair with the

Denman and dry the roots.

When the section you are working on is

dry, turn the dryer over and cool the hair
down with the back of the dryer. This locks
in the volume. The dryer sucks the room
temperature air through the brush and the
hair for an instant. But dont use the cool
setting on your dryer its too slow.

FLIPPING THE HAIR UPSIDE DOWN

STYLING THE FINAL LOOK

THE FINISHED LOOK

When you have dried all the hair

thoroughly, ask the client to flip their head
upside down. Then blast the hair with cool
air. This will look in the volume and ribbon
the hair for a more modern, textured look.

Place the hair with your fingers and

spray to set the look. Tuck the hair
behind the ears if desired.

This is the finished look. This blow wave

will last for at least four days.

The blow wave is quite hot and, as a result,

a thin film of perspiration can form on the
scalp. This causes the volume to drop.
Using cool air counteracts this effect.
Ask the client to turn their head upright.
Once the head is upright, blow the cool air
into the face to remove any stray hairs.

43

NADINE AND JENNY AT

WORLDSKILLS OCEANIA

NADINE GRATTON

NADINE'S WORK AT
WORLDSKILLS OCEANIA

NADINE'S DIARY
Nadine Gratton, HITO Apprentice of the Year 2014, shares what shes been up to since she won the award.

to create a winning look. This was one of the most technical

modules but I enjoyed the challenge, and I think these events
produced my best results.

he last few months I have focused on one thing: WorldSkills,

On Monday 13 April I flew to Hamilton to compete in

WorldSkills Oceania, the last WorldSkills event before
WorldSkills International in August. There were competitors
from Australia, China, Malaysia, Korea, India, and Canada
competing across all sorts of trades.

We also had the chance to explore the surrounding area, with

competitors getting the opportunity to visit either Waitomo
caves or the Kiwi House Wildlife Park.
WorldSkills Oceania was a fantastic experience. It was so
interesting to see the different styles from all over the world.
The differences in style and approach to training varied
between countries. The Chinese competitors, for example,
spend a whole year just training for WorldSkills. They live and
breathe it training becomes their full-time job. Their work was
tight and immaculate, and completely uniform across all
their competitors.

They welcomed us to the Wintec campus with a powhiri.

All the other competitors also took part in the welcome by
singing songs from their countries.
The first days hairdressing events involved recreating a mens
fashion cut from a picture and a ladies technical cut with an
avant-garde finish.
On day two it was ladies long hair, mens modern classical
haircut, and ladies commercial artistic evening with a hairpiece.

The Australian and New Zealand competitors had an entirely

different approach. Both Jenny (Eastwood, the other New Zealand
competitor) and I, as well as the Australian competitor, had to
work full-time while training. However, because we got to work
on our training individually, you could see everyones distinct
style and the work was original.

Day three involved a bridal long-hair up and mens perm with beard.
Day four, my favourite of the competition, was the final day
of the competition, we got to compete in the three wishes
module. Three wishes is supposed to mimic a salon
environment the judges randomly draw three wishes out
of a ballot box. The competitors then have to use these three
wishes in the look they create like fulfilling a clients requests
in the salon. The three wishes we received were: cut the hair in
steps, use a spring colour, and either crimp or zigzag the hair.
I chose to use a baby pink with a splash of yellow as my colour.

WorldSkills Oceania was my last chance to prove my skills

before the WorldSkills International competition. Although I
didnt get a placing at Oceania, Im excited to say that Ive been
selected to represent New Zealand at WorldSkills International
in Brazil. Ill be going to Brazil in August with the New Zealand
Tool Blacks team.

The three wishes event was challenging. You had to think

on your feet and figure out a way to include all three wishes

My focus is now on training for the international competition.

Wish me luck!

YOU CAN HELP NADINE GET TO BRAZIL BY DONATING TO WORLDSKILLS AT WWW.WORLDSKILLS.ORG.NZ

44

JASMINE MCBETH MEMORIAL SCHOLARSHIP RECIPIENT

JACQUI MALCOLM WITH DENISE AND MURRAY MCBETH

JACQUI MALCOLM

JACQUI'S DIARY
Jacqui Malcolm, 2014 Jasmine McBeth Memorial Scholarship recipient, shares her experiences since receiving the scholarship.

ince my last diary entry Ive been busy working on my

Advanced Cutting qualification.

Ive learned how important it is to be organised so I can balance

friends, family, and career.

So far, Ive completed the first unit about researching

the latest and upcoming trends. I found it so much fun, and
informative. I enjoyed the chance to be creative and put all my
ideas together. Thinking about how to present it has also been
helpful presentation is super important in hairdressing.

I wanted to share with you some of the sources of inspiration

Ive found this year. These have helped me learn and helped
with my Advanced Cutting qualification, and I hope they can
help you too.
Instagram, Pinterest, and YouTube are great sources of
inspiration. You can find tons of pictures and videos about
hairdressing there:

Having this information about trends has helped in the salon,

as my clients always want to keep up-to-date. Its also going
to be useful for photoshoots and competitions. These are
areas where knowing about the latest trends helps you create
fantastic (and winning) looks.

www.fashionising.com
www.style.com

The next part of the Advanced Cutting qualification involves

creating my own advanced styles and creating my photoshoot,
which Im looking forward to. This qualification might only be
six months long, but Ive already learned so much.

www.hji.com
They all have plenty of advice and inspiration for stylists.
Ive also used magazines like Dazed, W, and Vogue, and books
such as Hair and Fashion and Fantasy. Product companies also
release collections, like Schwarzkopfs Essential Looks collection,
which Ive found useful.

I would recommend Advanced Cutting. It allows you to be

creative, get ahead of future trends, and gives you an extra
challenge after getting qualified as a stylist. I cant wait to share
my progress with all of you.

There are also tons of industry events you can attend in

New Zealand and overseas like Hair Expo. I also keep track
of successful hairstylists careers like Vidal Sassoon and
Angelo Seminara. They can show you what you can achieve
if you put the effort in.

Its been a busy few months and only going to get busier.
I always want to volunteer for new opportunities and get involved.
I was also involved with WorldSkills, Sydney Hair Expo,
and Regional Competitions. I was a trainee judge at the
competitions, a great new experience. Ive learned to take
everything one step at a time and to not overwhelm myself.

I cant wait for all the exciting things Ive got coming up, and I
look forward to sharing them with you in my next entry.

IT COULD BE YOU THIS YEAR. DOWNLOAD AN HITO ANNUAL AWARDS APPLICATION FROM WWW.INDUSTRYAWARDS.CO.NZ

45

1
"I DON'T NEED TO USE SUNSCREEN BECAUSE I
DON'T LIE OUT IN THE SUN."
Even with all the resources available today about the
damaging effects of UV rays, clients dont understand that
sun block must be worn daily even on an overcast day.
Sun damage is cumulative and can occur even on a grey
winters day. Often the majority of UV damage appears
from the least obvious ways. Simply driving to work and
back on a daily basis can cause a substantial amount of
sun damage. Many clients believe that glass blocks UV
rays from penetrating the skin. Although glass can block
UVB rays (the burning rays), it does not block UVA rays
(the aging rays), which are even more damaging over time.
Whether it is hot, cold, cloudy or rainy outside, the suns
damaging UV rays are always present. Consider this: if you
are exposed to sunlight without sunscreen for only four
minutes a day for 10 years, your skin could be exposed
to more than 243 hours of damaging UV rays.

MAJOR CLIENT
MISCONCEPTIONS

How to educate your client:

It is often helpful to show your client photos of sundamaged skin. There are many great images and
resources available today.
Chronic UVA exposure can result in thickening of the
epidermis and stratum corneum, as well as destruction
of elastic fibres. There is a large difference between the
effects of intrinsic ageing (from genetics) and extrinsic
ageing (from external & environmental factors). Extrinsic
ageing makes up about 85% of visible damage.

By Nadia McCracken of Spa Beauty NZ.

Explain to your client that the sun's ultraviolet (UV) light

damages the elastin fibres in the skin. When these fibres
break down, the skin begins to sag, stretch, and lose its
ability to go back into place after stretching. The skin
also bruises and tears more easily, taking longer to heal.
So while sun damage to the skin may not be apparent
when you're young, it will definitely show later in life.

THINGS YOUR CLIENTS WILL SAY

Being in a service industry, were taught that the client is always
right. However, this may not always be the case. Regardless
of the resources available today, many clients still believe
common misconceptions and beauty myths that have been
passed on down for years.

To minimise UV damage an antioxidant moisturiser and

sunblock has to be applied every morning, regardless
of the weather. Protecting the skin from the sun will also
greatly reduce the risk of melanoma. Melanoma affects
more than 4,000 New Zealanders each year, according to
the Melanoma Foundation of New Zealand.

As a skin care professional, how do you overcome these myths

and incorrect assumptions and teach your clients once and for
all what we as beauty therapists know to be true?
Clients can be very persistent with their claims and
expectations of treatments or products. Instead of ignoring
your clients claims and requests, educate your clients. Proper
investigation and education will show your dedication and
professionalism as a skin care therapist.

46

I WANT YOU TO GET RID OF MY LINES

AND WRINKLES.

MY SKIN IS TOO OILY SO I DONT USE A

MOISTURISER.

Remember that lines and wrinkles are caused by a number

of factors: ageing, genetics, lifestyle and the environment.
Just as your clients lines and wrinkles did not appear
overnight, the same goes for trying to remove them.

Moisturiser is important to maintain healthy skin,

regardless of the amount of oil produced by the skin.
Clients who have oily skin tend to think that drying it out
is the best choice for controlling breakouts. However
drying out the skin can often lead to the skin trying to
overcompensate and produce more sebum.

Be careful what you promise clients, even if you

wholeheartedly believe that your treatments and products
will be effective in reducing the visible signs of ageing.
You cannot control what your client does at home, and her
lifestyle choices and consistency of home-care play a huge
part in the results your client will achieve.

Acne occurs from a combination of dead skin cells and

excess sebum, which leads to a buildup of bacteria and
triggers inflammation. The human body is made to adapt
to changes, so drying out the skin can result in even more
sebum production. This excess sebum, along with a dry
epidermis, accumulates within the follicles, eventually
resulting in more breakouts. Dry skin also leads to other
skin conditions, including sensitivity, eczema and signs
of ageing.

Unfortunately, there are many beauty therapists and

product suppliers that claim to have a miracle treatment
or product that will reverse all signs of ageing, including
wrinkles. No debate, there are many professional
treatments and products that are effective in reducing the
appearance of ageing. However, you cannot promise the
same results to every client. Every persons skin is unique
and every client will react and respond differently to
rejuvenation treatments and programmes that you offer.

How to educate your client:

Show your client a diagram on the pathogenesis of acne
and point out how drying the skin can actually form
comedones leading to acne. Explain the importance of
adding moisture to provide a healthy environment for
skin to function naturally. In healthy skin, oil is produced to
protect the outer layers of epidermis throughout the day
and is washed away at night. Before sending the client
home with a moisturiser, let her know that it may feel oilier
at first, but it is simply the addition of moisture. Start out
simple: A hydrating serum with hyaluronic acid is a great
introductory product. If your client is scared of buying
a moisturiser, give them a sample so they can feel the
difference themselves.

How to educate your client:

Always under-promise and over-deliver. Do not fall into
the competition trap by offering unrealistic results just
because your competition is doing that. Your clients will
appreciate honesty and will be pleasantly surprised if their
results surpass their expectations.
To build a successful business, you have to ensure your
clients have realistic expectations. You have to explain the
process, goals and expected outcomes clearly. Be honest
and realistic. Your client must also understand the best
results will come from a team effort between them and
you; and from using recommended, supportive products
at home. Make sure to explain to your client that one facial
will not change the physiology of her skin; its what she
does 99% of the time at home that creates most of the
change she will see.
It helps to take photos when you start the treatment
programme, so you have a point of reference when you
assess and evaluate your progress and goals. Showing
your client before-and-after pictures of the recommended
treatment or product can be helpful to show some
successful outcomes.

47

MAJOR CLIENT MISCONCEPTIONS

MY SKIN IS SENSITIVE, SO I ONLY USE ALLNATURAL PRODUCTS.

I NEED YOU TO CLOSE MY PORES.

Pore size is a common concern for many clients and,
although there are products and treatments that can
improve the appearance of large pores, they do not simply
open and close just like that.

Many clients will claim that they have sensitive skin when
in reality that is not the case at all. There are several
explanations for this misunderstanding. Clients may have
had adverse reactions in the past with treatments or
products that were not suitable for their skin. There are
many products that claim to be gentle, especially those
including all-natural ingredients. However, just because
a product is natural does not mean it is good for you or
that it will not cause sensitivities or reaction. In fact, most
allergic reactions are caused by natural elements. Some
examples of these natural irritants include: peanuts, seeds,
coconut, mushrooms, flowers and citrus fruit.

Pores are necessary to protect the skin by secreting

sebum to moisturise, and excreting waste through the
sudoriferous glands. If pores were closed, the skin would
not have the ability to function normally.
Some clients may have post-oily pores. Naturally our
sebaceous glands dry up as we age. Some clients
experience enlarged open pores typically in the oil-active
areas such as the T-zone. Some treatments may help to
reduce the appearance of these enlarged pores. Be careful
not to make unrealistic claims.

How to educate your client:

How to educate your client:

Ask lots of questions. Understanding what your client

does at home on a daily basis is extremely important. Ask
about your clients lifestyle and experience with previous
salon treatments. This will help you determine why they
consider their skin to be sensitive. If you believe a client
is sensitive due to their lifestyle, home-care products or
own actions, explain that to them in detail. For example,
using perfumed products with high pH levels can disrupt
the skins acid mantle, creating dryness and irritation.
Changing your clients home-care routine can dramatically
reduce the side effects associated with sensitive skin. If the
client is wary of trying something new, give samples to
show the difference a change in products can make. On
the other hand, if your client is sensitive because of a skin
condition, such as rosacea, eczema or psoriasis, discuss
potential triggers and how to avoid or minimise them.

Show your client a diagram of the skin that explains the

function of pores. This will prove that it is not possible to
open and close them. Explain that although some beauty
therapists use steam in a facial treatment, it is actually used
to soften hardened sebum and surrounding skin, making it
easier to perform extractions.
Although pores cannot be opened and closed, removing
comedones, exfoliating treatments and skin-tightening
procedures can all reduce the appearance of large pores.
It is important that your client is aware that only qualified
skin care professionals should perform extractions to
avoid potential complications, such as infection, postinflammatory hyperpigmentation (PIH) and even scarring.
Beauty therapists are educated on how to perform
extractions safely to reduce these risks.

ARTICLE WRITTEN BY NADIA MCCRACKEN, DIRECTOR OF WWW.SPABEAUTY.CO.NZ. EMAIL: NADIA@SPABEAUTY.CO.NZ

NEW ZEALANDS NUMBER ONE ON-LINE RESOURCE & EDUCATION WEBSITE FOR BEAUTY PROFESSIONALS.

48

WHAT'S IT LIKE TO WORK IN MAKEUP RETAIL?

By Midge Holding of Minifies Makeup.

are not clean, the interview ends there. I would not consider
employing anyone with poor hygiene standards. I would
consider employing beauty therapists as well as makeup artists.
They are trained in basic makeup and generally have very
good people, communication and presentation skills.

orking in makeup retail can be lots of fun. It can also

be challenging, so its good to be prepared.

Before applying for a job in makeup retail, research

the place of employment, the employer, and the products you
will sell. It's an advantage to be able to discuss the products and
the business during any interviews. Having that knowledge will
also make you more confident.

Its important to have good communication and listening

skills. You will have to communicate with a variety of people,
from young to old, from experienced makeup users to those
whove never used makeup before (including clients who are
transitioning gender). In the world of makeup everyones needs
are different, and you need to be able to accommodate them.

There are many different types of retail makeup jobs, including

pharmacies, department stores and specialist makeup shops. All
will offer training, but the levels of training will differ from job to job.
Wherever you work, extensive product knowledge will be
expected. Its impossible to be a good retail sales person without it.

General retail skills, like cash handling and using computers, are
also helpful. You can learn these skills in any retail job, but they
will make you a valuable asset to a makeup retail team. The
capacity to handle stress is also relevant, as youll have sales
targets and deadlines to meet.

Not all makeup jobs will require you to have a qualification, but
the knowledge you gain from a qualification is an advantage.
Some brands, such as MAC, do require you to have a makeup
qualification before you apply. HITO trainees gain makeup
experience through the New Zealand Certificate in Beauty
Services (Beautician). There is also a makeup specific national
qualification currently under development.

Although there may be some challenges in makeup retail, its also

a worthwhile career. Christie, one of that makeup artists at Minifies
makeup, describes makeup retail as her dream job where every
day is different. Christie finds being able to help people feel good
about themselves, by selecting the most appropriate products
for them, rewarding. Completing successful makeovers on
customers boosts their confidence and yours as well.

It is important to be reliable, well-presented, knowledgeable,

and enthusiastic. As the owner of two specialist makeup stores
(Minifies in Christchurch and Kryolan City in Auckland), I always
look for candidates with these qualities.

Makeup retail is a satisfying career where youre always

learning. Youll experience a variety of tasks, from special
occasion makeup to creating stock displays and youll have
a career that can take you all over the world.

When I interview candidates, I always do a makeup application

test with them and invite them to bring and use their own
brushes. If the applicant opens his or her brushes and they

49

Want to grow your

business? Try a good
nights sleep
Feel and look like a dishcloth? Are sleepless nights the reason?

Some team members have no energy and the desire to

work has disappeared down the hand basin.

e need to take charge of sleep deficiency.

We need to bounce into our workplace
fizzing to start the day.

Getting a good nights sleep is vital for health and

well-being. If you dont sleep well, you may have trouble
remembering, concentrating, be in a bad mood, and
more likely to make mistakes, bad decisions, have
accidents or phone in sick. That puts pressure on your
colleagues, too they have to cover your clients or help
reschedule all your clients.

We need to be excited to see our clients and create

amazing skin treatment programmes or restyles with
fresh colour approaches for winter. Our clients will have
slogged at work and often have young children. They
have organised their lives and will part with hard-earned
money for your brilliant, inspired service. So being awake
and on to it is essential and required in business 2015.
We must get our sleep.

WHY ENOUGH SLEEP IS CRUCIAL

According to a New Zealand study (Johns), a good
nights sleep supports learning and problem-solving,
and is essential for the focus and decision-making you
need to get through the day. Scientists agree that sleep
deficiency alters your brain activity. Employers and
employees alike know this to be true because they see
and feel it daily in the NZ workforce.

Yes, we all have moments of occasional bouts of

insomnia or lack of sleep. But we are all accountable
for our health. In our industry, we need to look healthy.
We must emulate what we sell, in my opinion.
But dont worry - a good nights sleep is within your
reach. Are you open to some suggestions? If yes, then
read on.

We know if we are not getting enough sleep, we will

have trouble making decisions, solving problems,
controlling our emotions and behaviour, and coping with
change. Sleep deficiency is also linked to depression,
suicide, and risk-taking behaviour. We are not productive
nor cost-effective being in our workplace when we are
in this state. We effectively reduce the motivation of
our team and concern our clientele with one yawn, one
cranky comment, and inattention to detail. We have
put out the fire of passion we had for our hairdressing,
beauty therapy and salon management careers!

Dropping bad habits can help you get a good nights

sleep, and mindfulness mediation practice may help a
lot in 2015. Yes, Im asking you to become accountable
and embrace change.
How much is enough? Most experts agree that adults
need 7-8 hours of sleep. Poor sleep quality is so rampant
that its considered a growing public health epidemic.

50

Long-term health consequences connected to lack of

sleep are serious issues

In fact, a 2005 national sleep survey found that more than

40 percent of adults ages 40-59 got insufficient sleep.

Recent research points to chronic cardiovascular,

endocrine, immune and nervous system problems
associated with sleep deficiency, including:

TAKE CHARGE OF YOUR SLEEP

Here are your steps you can take every day to ensure
you get the rest your bodies need. You will then have the
key to enjoying life, live longer and be the best you can
be in your career.

Obesity
Diabetes and impaired glucose tolerance

Get regular exercise. 35 minutes walk a day is

minimum. Do it in your lunch hour.

Cardiovascular disease and hypertension

Anxiety symptoms

Set a routine sleep schedule. In bed lights out at a set

time on work nights.

Depressed mood

Avoid napping during the day. Seriously, who could

be so lucky in our industry?

Alcohol use
Some common sleep problems are:

Avoid eating much close to bedtime. Two hours

space is comfortable.

Sleep apnoea when you wake up hundreds of times

in the night, usually without noticing, because you
stop breathing

Create a relaxing environment in your bedroom.

Lights out, eyes shut!

Insomnia trouble getting to or staying asleep

Set a relaxing bedtime routine and don't bring your

problems to bed.

Restless leg syndrome a cramp or creeping feeling

in the legs in the evening or at night

Preserve your beds for sleeping and dont watch TV,

listen to media, or use your cell phone.

Circadian rhythm disorders (such as jet lag and shift

work sleep disorder) where your body clock is out of
sync with your environment

Expose yourself to some natural sunlight to maintain

a healthy sleep-wake cycle.

51

WANT TO GROW YOUR BUSINESS? TRY A GOOD NIGHT'S SLEEP

Mindfulness meditation

Doing the accounts at night

A recent study that found that mindfulness meditation

can beat more traditional sleep hygiene measures,
and likely boost their benefits. Meditators enjoyed
greater sleep quality, as well as reductions in insomnia,
depression and fatigue.

Your brain will keep whizzing for hours on end, and

therell be no sleep for you.
Sleeping with Brutus or Buffy
What could be more soothing than a warm feline or
canine companion at bedtime? Pets are wonderful stress
reducers and bring daily comfort to millions of people.
However, recently presented findings from Mayo Clinic
researchers suggest that a dog or cat in your bed may
be disrupting your sleep more than you think. [Among]
Pet owners who slept with their pet more than four
nights a week, regardless of the type of pet, 63 percent
were shown to have poor sleep quality.

However getting better sleep isnt just about the things

we should do, its also about the things we need to stop
doing. Our bad habits can interfere with sleep more than
some good bedtime habits.

FOUR HABITS TO ENABLE A GOOD NIGHTS

SLEEP. SAY NO TO:
A smartphone or laptop in bed

See your doctor: Sleep disorders can have serious health

consequences. If youre concerned about how you are
sleeping, consult your doctor.

Many experts believe that bedtime computer time is a

critical factor in the epidemic of sleeplessness. Not only
does your computer or smartphone stimulate you and
add stress to your bedtime, but its affecting your brain
chemistry. Early research is indicating that exposure
to backlit displays causes a drop in melatonin levels.
Melatonin is a hormone in the body responsible for
regulating our internal clock. secreted in response to
darkness. A higher melatonin level is our trigger to go
to sleep.

As winter approaches, it is a perfect time to change your

habits and focus on a great zzzzzzz under the duvet
so you arrive at work raring to start the day. You, your
clients, your family and your workplace team members
will appreciate the new you in 2015.

Researchers at the Lighting Research Centre (LRC) at

Rensselaer Polytechnic Institute, Troy, New York found
that a two-hour exposure to light from self-luminous
electronic displays can suppress melatonin by about 22
percent. Stimulating the human circadian system to this
level may affect sleep in those using the devices prior
to bedtime.

FROM MARGARET WALSH: CELEBRATING 35 YEARS IN

THE INDUSTRY THIS YEAR AND STILL STARTING EVERY
DAY WITH A PASSION FOR THE INDUSTRY.

www.margaretwalshconsulting.co.nz
www.observ.co.nz

The last cup of coffee

SOURCES

Sleep deprived? A late afternoon cup of coffee can

deliver that extra jolt of energy you need. Caffeine is the
most widely used drug in the world, and can provide
a needed lift, particularly when we havent slept well.
However, your late-day caffeine indulgence may be
contributing to an endless cycle of insomnia. It takes
about six hours for half of the caffeine you ingested to
be eliminated from your body. And studies confirm that
caffeine even six hours before bed does impact sleep
negatively. So, your 4pm pick-me-up is still around by
10:00 at night.

Wood B et al. Light level and duration of exposure determine

the impact of self-luminous tablets on melatonin suppression.
Applied Ergonomics. August 2012. Accessed at Gander P.
2003. Sleep in the 24Hour Society. Lower Hutt: The Open
Polytechnic of New Zealand.
Gander PH, Marshall NS, Harris R, Reid P. 2005a. Sleep,
sleepiness and motor vehicle accidents. Australian and
New Zealand Journal of Public Health 29(1):1621.
Johns MW. 1991. A new method for measuring daytime
sleepiness: The Epworth sleepiness scale. Sleep 14(6):
540545.http://dx.doi.org/10.1016/j.apergo.2012.07.008

52

GRADUATION 2015
SUNDAY 23 AUGUST 2015
AUCKLAND
If you qualified with HITO between 23 August 2014 and 15 August 2015, we invite you to graduate at the HITO Graduation Ceremony.
Graduates can bring one complimentary guest and purchase 2 additional tickets at $50 per ticket. A graduates employer can also attend
for free this ticket is not transferrable to friends or family.
Each graduate will recieve a limited edition graduation medal. Only those who attend the graduation ceremony will recieve a medal.
To take part in graduation you must register on the HITO website by 15 August 2015.
Registrations are now open.

WWW.HITO.ORG.NZ/GRADUATION

FROM YOUR LEGAL ADVISOR:

COMMON EMPLOYMENT ISSUES
By David Patten LLB:BA; MBS; FAMINZ.

ecently I had the absolute privilege of attending the AGMs of both the NZARH and HITO. Given that your profession is a large
employer of staff, both qualified and to be qualified, it is important that both the governance and management arrangements
for both organisations are robust. Given the calibre of those now in charge I am very confident that the hairdressing and beauty
professions are in good hands and well equipped to meet the challenges ahead.
In this article I want to cover a number of matters that have been raised with me by salon owners over the last few months.
In no particular order...

54

TIME OFF IN LIEU

employment of an apprentice as soon as the apprentice had

completed her qualifications. When challenged about the
validity of this decision, the salon owner said that his obligation
to employ the apprentice ended at the time the apprenticeship
training ended. I suspect, however, that there may have been
one or two performance issues involved!

As you will be aware, most employment arrangements in the

industry provide for staff to work set daily and weekly hours
e.g. 8 hours per day; 40 hours per week. These same
agreements also typically provide that where a staff member
works more than 8 hours a day or more than 40 hours per
week they are paid for those extra hours (either at ordinary or
overtime rates) or are allowed to take compensatory time off in
lieu. In the latter situation clear rules are important if time off in
lieu is to be managed properly. These include:

In my view, that salon owner has placed the salon at legal risk
if the action taken is challenged.
If the employment arrangement is to end at the time the
apprenticeship finishes, this must be specified in writing at
the commencement of the arrangement. In effect the training
period becomes a fixed term employment arrangement. This
being the case, there must be a genuine operational reason for
the employment to end at the conclusion of the training period
and this also must be stated in the agreement.

Having a specific provision in the employment agreement for

this option to be available to staff
Ensuring that permission is granted to the staff member by the
salon owner before the extra hours are worked
Making sure that the extra hours worked are properly recorded

In all other cases the completion of the training period is

irrelevant. In other words, the salon owner cannot simply make
a unilateral decision to terminate without cause. In the absence
of cause e.g. non-performance, and a proper process being
followed, the decision becomes challengeable by way of an
unjustified dismissal claim by the affected staff member.

Entering into an arrangement as to when the in lieu time

is to be taken my recommendation is that it is taken, where
practicable, within 10 days of the time being earned
If the time in lieu is allowed to accumulate beyond the 10 days,
make it clear the extent of the accumulation (e.g. no more than
10 hours) and when those accumulated hours must be taken.

CONFIDENTIAL SETTLEMENT AGREEMENT

Whilst the above may appear prescriptive, accumulated time

can mount up (just like annual leave entitlements) and prove
a costly burden for the salon if the staff member leaves with
time/leave still on the books!

Where a termination is challenged, for whatever reason, it is

not unusual from the disaffected staff member and the salon
owner to enter into a settlement arrangement which contains a
confidentiality clause i.e. the terms of the settlement will be kept
confidential as between the parties (and their advisors). It is also
not unusual for the same agreement to contain a provision that
neither party will speak ill of the other, in any way or form
including Facebook!

MAKING DEDUCTIONS FROM A STAFF MEMBER'S PAY

You will all recall the recent case where a service station owner
docked the pay of a staff member for customer theft (a petrol
drive off).

If that confidentiality provision or the non-disparagement

provision is breached by one party, the other party can seek
a penalty against the offending party in the Employment
Relations Authority. My experience has been that if the breach
is proven, a penalty will be awarded against the offending party,
often at the level of the settlement figure in the settlement
agreement. As noted by a colleague of mine:

The Wages Protection Act 1983 sets out what rights employees
have in relation to pay. The underlying principle is that
an employer cannot generally deduct money from and
employees wages. The employee has to agree in writing for
this to happen (typically as a provision in the employment
agreement) except where the law provides otherwise e.g.
deductions for PAYE, student loans, child support payments.

...as the Authority has stated...the legal framework for confidential

employment settlements exists to promote the resolution of
employment relationship problems. Those who enter binding
settlements are entitled to consider all matters dealt with are done
forever. Employees who dont bother to adhere to them can expect
to be in the gun for breaching them. [Susan Hornsby-Geluk, Partner,
Dundas Street Employment Lawyers. www.dundasstreet.co.nz]

An employee can also withdraw their consent to deductions being

made at any time even where they have they have signed an
employment agreement allowing for the deductions to be made.

TERMINATING EMPLOYMENT
A situation was brought to my attention recently where the
salon owner (not a NZARH or HITO member) terminated the

Until next time...

55

Maximising
revenue with
makeup
By Tiffany Pule, Wendy Hill Cosmetics Ltd

Obviously, your existing clients already have faith and trust

in you, so why wouldnt they take makeup advice from you
too? Plus its so much easier for them to pick up their makeup
from you than traipsing around department stores or buying
makeup online. Not only can it be difficult to find shades to
match, but often cosmetic products sold at discounted prices
are near or past their best by date or are obsolete stock! Again,
they can trust you to provide the best products for their needs.

onstantly working to increase your clinics income is

essential to running a profitable beauty business.

Increasing your business income requires you to either

sell more services or increase prices. One way to do this is to
retain current customers and attract new ones. Another option
is to analyse your clinics current offerings and service quality to
identify areas you can change and improve.
One area any beauty clinic should think about working on is
makeup. Here are some of the reasons why makeup may be
the answer you are looking for.

Caring for your clients

Despite all the how tos on YouTube, many women are still unsure
which makeup styles and techniques suit them best or what are
the most useful and suitable for their age and stage of life. This is
again where you can come in makeup lessons. Whether its the
young woman finishing school learning how to do professional
makeup for job interviews or the more mature client finding
makeup that is modern but appropriate for her age.

WHY SHOULD MY CLINIC SELL MAKEUP?

Established relationship of trust
Women entrust the care and well-being of their skin and hair to
professionals. So its only sensible that they do the same with
their makeup. As professionals, its our job to provide guidance
and advice on what is good and bad for the skin. With so much
cheap makeup on the market, its vital that women are careful
choosing what products they apply to their skin.

The other factor is that some women find retail counters in

pharmacies and department stores a bit intimidating. Of course,
they don't feel that way with their trusted beauty therapist.

56

MAKEUP BY AMITEE GREEN-HILL, WENDY HILL COSMETICS MAKEUP ARTIST

Women getting ready for important functions

The corporate market is another target for therapists looking to
expand their makeup services. These clients have the need and
the means to hire a professional for their makeup for special
events. Simply chatting with them can often lead to corporate
work. That includes makeup for work functions, corporate
events, corporate training videos and photo business cards
(think real estate agents).

You sell home-care for the skin

Weve already mentioned the trust your client feels for you.
Theyre used to getting their skin care from you, and they know
youll provide the right product for their skin. Why not do the
same with makeup? Its important that you recommend the
correct products to support the home-care skin products and
treatment programmes that you recommend for each client.
This ensures that you have complete control of all topical
products your client is using.

Current and former customers

There are plenty of easy systems you can use to send
e-newsletter updates or offers to your customers. Send special
discounts or invitations to keep them coming back. Send a
letter to clients who haven't visited in several months to entice
them to come back.

Simply selling a lipstick and foundation to one customer every

week, you can increase your revenue by over $5000 a year.
Imagine what you could do if you sold to every customer who
has a treatment with you. Of course, you profit from the sales.
But the flow-on effect is that customers will be more likely to
come back to you because they can get everything they need
in one shop.

Make sure to think outside the square

Can you offer makeup lessons to local teenagers to help prepare
them for the workforce? Do they have a school ball coming up?
Are there women in your area who would like some general
makeup and hair styling tips? Could you do a Girls Night at
your clinic? How about Mothers and Daughters workshops?

WHO SHOULD MY CLINIC SELL MAKEUP TO?

Think about the following parts of the market and analyse if
you are currently making the most of the possible opportunities
or if you could develop them:

WHAT SHOULD MY CLINIC SELL?

Hen parties and girls' nights out

Many of your clients will come to you to prepare for their
wedding (including facials, nails, massage etc.). And very often
they will have a Hens Night too. Having a group makeup lesson
is a fun way for the girls to get together. Or you can be the artist
for the Hens special evening makeup.

You can make a fantastic profit by retailing cosmetics. The key

is getting the right brand. You need a makeup brand that:
is designed for New Zealand women and New Zealand
conditions (many northern hemisphere makeup brands will
photograph less favourably in our Pacific light because they're
designed for the bluer-based light in the northern hemisphere).

Bridal trials and weddings

The wedding market is an excellent one to target. Not only will
you do the makeup for the bride, but often other members of
the wedding party too. Be sure always to do a trial for bridal
makeup - its essential. Even if you build the cost into the
package, just make sure you do it, so there are no surprises on
the day. Providing great makeup services to these clients on
their special day can also lead to regular repeat clients.

has a good performance factor.

is the highest possible quality with the lowest possible
additives (but not something that will go off on your shelves
while its waiting to be sold, or in the customers handbag!)
has a high fashion edge so it appeals to the consumer.
is environmentally friendly and not tested on animals.

57

THE INDUSTRY AWARDS

E

very year HITO, Kitomba, and NZARH hold the Industry

Awards. They celebrate the best in hairdressing, barbering,
and beauty. The HITO Awards celebrate the best trainers,
training salons, apprentices, and tutors, while the Kitomba/
NZARH Business Awards celebrate the best in business.

Performance Salon Coaching and business planning from

Shock Consult and $1000 towards training from HITO.

HITO TRAINER OF THE YEAR

The Trainer of the Year Award goes to the hairdressing,
barbering, or beauty trainer (including product company
trainers) who show strong commitment to training and
exceptional training successes.

If you're the best at what you do, enter today applications are
now open for the HITO Annual Awards.

HITO APPRENTICE OF THE YEAR

The HITO Trainer of the Year Award is sponsored by Goldwell.

The winner receives a gift basket from Goldwell and access
to their International Guest Artist workshop. They also receive
$500 towards training from HITO.

The Apprentice of the Year and Regional Apprentice of the Year

awards celebrate the best "all-round" hairdressing, barbering,
or beauty apprentices in each of the seven HITO regions and
in New Zealand overall. These apprentices show a strong
commitment to training and to growing themselves and
their industry.

JASMINE MCBETH MEMORIAL SCHOLARSHIP

This scholarship is offered annually to someone with the
drive, passion, motivation and dedication to succeed in their
apprenticeship and hairdressing career in memory of
Jasmine McBeth.

Both awards are sponsored by LOral. The Apprentice of the

Year will receive access to the Colour & Style Consultancy and
Advanced Colour and Style Consultancy education seminars
plus flights. HITO also pays for their 2757 final assessment fees
(or equivalent).

The recipient receives a $3750 scholarship and a pair of

brand new custom-made scissors from KJ Scissors. Up to two
runners-up for the scholarship will receive a $750 scholarship.

The seven Regional Apprentice of the Year winners receive

a $1000 luxury gift basket and a special session at HITO
Apprentice Boot Camp led by an LOral artist. Boot Camp is an
opportunity for the Regional Apprentice of the Year winners to
learn from the best in the industry and grow as professionals.
HITO also pays for their 2759 fees (or equivalent).

HITO PHOTO CHALLENGE AND SEE YOUR WORK IN

PRINT ENTRANT OF THE YEAR
The HITO Photo Challenge is open to hairdressers, barbers,
beauty therapists and nail technicians in training, including
students at training providers. Entrants submit a photo of
work created along the competition guidelines. There are
three categories: nails, hairdressing, and barbering. There
are three awards up for grabs in each category: Facebook
People's Choice, Awards People's Choice, and Judges Choice.

HITO TUTOR OF THE YEAR

The Tutor of the Year Award goes to the hairdressing,
barbering, or beauty tutor who shows exceptional knowledge
and commitment to training and qualifications.

The See Your Work in Print Entrant of the Year is selected

from See Your Work in Print entries from the last 12 months.
The winner will be chosen by votes on the HITO Facebook page.

The HITO Tutor of the Year Award is sponsored by Schwarzkopf.

The winner receives a gift basket from Schwarzkopf and access
to their ASK Education classes. They also receive $500 towards
training from HITO.

IMPORTANT INFORMATION

The Training Salon of the Year Award goes to the hairdressing,

barbering, or beauty salon showing exceptional commitment
to training and training outcomes.

The HITO Annual Awards are open to anyone who is involved

with HITO. This includes HITO apprentices, businesses who hire
HITO trainees or apprentices, and those who provide off-job
training for HITO. You can apply for an award by yourself, or
you can nominate a tutor or trainer.

The HITO Training Salon of the Year is sponsored by Shock

Consult. The winning salon receives a package of High

All nominations are due by 3 August 2015.

All applications are due on 4 September 2015.

HITO TRAINING SALON OF THE YEAR

PLEASE CALL (04) 499 1180 OR EMAIL AWARDS@HITO.ORG.NZ IF YOU HAVE ANY QUESTIONS.

58

Register now
KITOMBA NZARH BUSINESS AWARDS
New Zealand Salon of the Year
Grand Salon of the Year
Salon of the Year
Employer of Choice
Excellence in Marketing
Fastest Growing Salon
Sustainable Salon
Business Stylist of the Year
Best Salon Design
Best New Entrant

HITO ANNUAL AWARDS

HITO Photo Challenge
Regional Apprentice of the Year
Training Salon of the Year
Tutor of the Year
Trainer of the Year
Jasmine McBeth Memorial Scholarship
Apprentice of the Year
See Your Work in Print Entrant of the Year

Sunday 22 November Wellington

WWW.INDUSTRYAWARDS.CO.NZ

NEW ZEALAND ASSOCIATION

OF REGISTERED HAIRDRESSERS Inc.

THE ALI BABAS TEAM

THE IMPORTANCE OF HAVING A GOOD TEAM

Peter Wells, owner of Ali Babas in Wanaka, knows why being a successful business depends on building a team.

y team has made me the barber I am today. I could not

do the things I do without having a good team, and
my business wouldnt be as successful without them.

embarked out on your own. And I know what youre going to

say: not everyone is like me, and youre right, finding the right
staff is not easy. It is daunting at times. Remember every new
employee is a chance to improve your process and rectify any
issues you may have previously come across. The good ones
outweigh the bad, and when you do find the right person or
people, they make up for all the hard work.

As your business grows, you get busier. Eventually, you may

have to face the fact that you need an extra pair of hands.
Lets say youre working 24/7 in your barbershop. Okay, that
might be an exaggeration, but it sure can feel like it. Youre
probably working six days a week without help. Youre opening
early and staying late to get the last client through because thats
what you do when youre self-employed. Sure, the money can
be good and your costs might be minimal, but you have no time
for you. Your one day off is filled with paperwork or doing things
around the house. Any spare time is written off because you got
on it the night before to unwind from your hectic week.

But it doesnt stop there. Even when you do find your team,
you then have to relinquish control. It's hard to let go of control
when youve spent so much time and hard work building your
business. For your business to continue to grow, it needs to be
able to operate without you present all the time. That way you
can spend time building the business, which can only happen
with the support of a good team who share your vision.
Remember, youre not alone: help is out there. When you
decide to take that step, there is information available from
various sources. The Department of Labour is a good place to
start you can find them here: www.dol.govt.nz.

We know Once you hang your tool belt for the day, no more
money is coming in. But one day off a week isnt enough,
and when you take a holiday finally, you have to close up the
shop! The bills will keep coming in and it's possible you will
lose clients for not being open. Even if you dont lose them, you
are giving them the choice to go elsewhere, which wouldnt
happen if you had someone else to staff your barbershop.

The HITO Forma magazine is also a valuable resource. Theres

plenty of advice for salon owners and business consultants in
every issue, and theyve all got different ways you can grow
your business and your team.

You need to find someone reliable, hard-working, and who

you trust to hold the fort.

I now have a great team. They build the business with me, and I
could not do what I do, or be where I am without them. They give
me the chance to have time off as well as spend time working on
the business. I now have the opportunity to go on holiday with
my family without having to close the shop. I also get to attend
meetings and workshops to further my career in barbering.

For your business to continue to grow, it needs to be able to

operate without you present all the time
I know what youre thinking they dont exist. But they do!
They are the early version of you. The you when you were
training, when you were working for someone else, before you

So thank you to my team, and good luck in finding yours.

"For your business to continue to grow, it needs to be able to operate without

you present all the time"
60

A short
history of
barbering
Learn something new about the history of barbering.

ne of the key things to know as a barber is barbering

history. If you do barbering youll do US 10645 Describe
the development of barbering, but heres some history
about barbering you might not know.

men. Ancient Greeks and Romans also used barbers. In Greece,

men visited the agora (marketplace) and socialised while they had
their hair and beards styled. Roman barbershops were similar, and
a visit to the barber was part of a mans daily routine.

Barbering has a long history. Razors have been found amongst

Bronze Age relics in Egypt. In Ancient Egyptian culture, barbers
were highly respected, often also working as priests or medicine

Beards were also important to prophets in the Abrahamic regions

(Judaism, Christianity, and Islam). All prophets mentioned in the
Bible and the Koran have beards.

61

A SHORT HISTORY OF BARBERING

OLD BARBERSHOP.

Barbering remained popular throughout the Middle

OLD ILLUSTRATION OF A BARBER SHOP. CREATED

BY JOB, PUBLISHED ON L'ILLUSTRATION,
JOURNAL UNIVERSEL, PARIS, 1857.

Amish men also grow beards, although they do not wear

moustaches. This is to avoid historical associations with
military facial hair (moustaches were popular in the military),
as Amish people are pacifists.

Ages (beginning around 1000 AD). These barbers also

served as surgeons, performing the extraction of teeth
and bloodletting (a popular medical treatment at the
time) amongst other services. This is where the red

Short hair rose in popularity again in the late 1700s.

Styles included the Bedford Crop, which is considered
a precursor to most plain modern male styles. Another
influential style was the Titus, named for the Roman
Emperor of the same name. This style was short and
layered and often styled into a quiff.

and white barber pole comes from red to represent

surgery, white to represent other barbering services.
The blue stripe was added later, possibly as a tribute
to American national colours, where the red, white,
and blue pole is popular. Eventually barbers stopped
performing surgery, as medicine emerged as

Moustaches and beards also made a reappearance. In the

early 1800s moustaches and sideburns were fashionable,
and they remained popular until World War I.

a separate career.
During the 1600s, long hair became fashionable in Western
countries. During the middle of the century, men began
wearing elaborate wigs. The role of many barbers for the
upper-class was to shave their clients heads so they could
wear fashionable wigs. Beards were not popular.

In the early 1800s, barbershops were influential in

developing African American culture and economy.
It was a place where African American men could meet
and socialise, but it also acted as a retreat from the world.
It was also an environment where men could participate
in verbal contests and other contests of skill. It acted as a
microcosm (a smaller version) of the wider world outside
the barbershop.

However, beards remained common in other areas. Sikh

men are encouraged to grow beards, as are Muslim men.
Muslim men that live in areas that implement sharia law
are forbidden to shave their beards.

62

AFRICAN AMERICAN BARBER SHOP, ORIGINAL TITLE: 'NEGRO

BARBER SHOP', ATLANTA, GEORGIA, PHOTOGRAPH BY
WALKER EVANS, MARCH, 1936.

the barbershop as often. Deaths in World War II made the

pool of barber clients even smaller.

AMERICAN SOLDIERS GET HAIR CUTS AT

THE 166TH FIELD HOSPITAL, BACCARAT,
FRANCE. WWI. MAY 15, 1918.

World War II also influenced styles in other ways. The

military crew cut was popular for some time after the war.
This is a short, low maintenance cut. The hair is short on top,
longest at the front of the head and shortest at the back.
The hair on the sides and back of the head is also short.
Then the 1960s came along. The Beatles were extremely
popular, and many men copied their shaggy hairstyles.
Hippie culture also influenced people, making long hair
popular. These styles didnt need to be maintained as often,
so visits to the barbershop became very infrequent.

1893 saw the first school for barbers established in Chicago.

Schools quickly spread throughout the United States.
These barbers learned the practical skills of barbering,
although there was little focus on scientific treatments of
hair and scalp. It wasnt until 1920 that there was an effort
to fully professionalise barbering.

Short hairstyles came back into fashion in the 1980s,

but instead of returning to the barbershop, men started
visiting cutting bars. These places catered to both men and
women. In the United States, professionals who wanted to
cut hair were issued a cosmetology license there was no
barbering license.

The last 1800s to early 1900s were a golden age for

barbershops. Visiting the barbershop was sometimes a
weekly or daily habit, and men would stop in not only for a
shave and haircut but also to socialise. Barbershops were
designed to be welcoming, comfortable environments for
their male clients.

However, barbering has recently become popular

again. Despite the recession in 2008, the barbering
industry has grown significantly. Although single chair
barbershops, which were common in the past, still exist,
it is far more common to see multi-chair barbershops.
These shops can serve more clients more quickly, and
thus make more profit.

The first blow to barbering came in 1904, when Gillette

introduced their safety razor. Advertisements said the razor
was more economical and convenient than a straight razor
used in a barbershop. The razors were issued to the army in
World War I, and once men returned home they continued
using them, only visiting the barbershop for a shave on
special occasions.
After World War I companies also started selling homehaircutting kids, so many families cut their own hair at home.
Then the Depression hit, and people couldnt afford to visit

WANT TO LEARN MORE ABOUT BARBERING?

CALL (04) 499 1180 OR EMAIL ENQUIRIES@HITO.ORG.NZ
TO LEARN MORE ABOUT A CAREER IN BARBERING.

63

When I was a boy...

school didnt matter to me

Im a barber now...
and Im qualified
Been working in New Zealand as a barber for 5 years or more?
Got a qualification to show for it?

Why the hell not?

Want help?

Call (04) 499 1180

64

STEP-BY-STEP

GUIDE
PA

O
T

POM

DO

UR

Craig Drummond, from Maloneys Barber Shop in Auckland,

demonstrates the Pompadour with low taper.
a

BEFORE

It can be worn short to medium length on the

sides (as shown in the photos below), or, by an
experienced barber, taken straight down to a zero
or skin fade on the sides.

riginating in the 1950s, this was the first

haircut worn by the rebellious youth.
It was the preferred hairstyle of rock
stars such as Elvis Presley, and remained popular
throughout the 1950s and 1960s. Today its still a
classic but cool haircut, sported by celebrities such
as Justine Timberlake.

Our model Paul started with medium length hair

all over (photos a and b). The end result retained
most of the length at the front, with strong and sharp
definition on the back and sides.

65

STEP-BY-STEP GUIDE TO POMPADOUR

1.
2.

Wet the hair thoroughly.

3.

Create a guideline at the round

of the head on one side.

4.
5.

Repeat steps 2 and 3 on opposite side.

Taper off the edges, then finish them
off with trimmers to tighten up the cut.

Use a No. 2 clipper guard around the nape and ear, graduating up to the top
of the head. Then use clipper over comb to remove the excess weight, while
maintaining a square edge from the guideline.

3a

6.

3b

Comb the length on top towards the back of the head. Remove weight with
thinning scissors to avoid rounded sides. Then use scissor over comb to blend
with the side sections created earlier. Repeat on opposite side.

6a

6b

66

7.

9.

Scissor over comb the hair on top

upwards, angling the comb to leave
more length at the front and less at
the back.

Style with product Craig used Reuzel

Pomade and comb to shape.

9a

9b

8a

8.

8b

Dry hair to style using a round brush.

10.

8c

Enjoy the finished look.

Craig Drummond has been

barbering for six years in
the UK and New Zealand.
He recently completed
his National Certificate in
Barbering (Level 3) through
the HITO Qualification by
Experience process.

10a

If youre a barber with

5 years of recent
experience, then speak
to us and get qualified.

10b

Why the hell

wouldnt you?
Call 04 499 1180
67

Getting
ready to
work
68

re you interested in a career in hair or beauty? If you

have creative flair and a desire to help make people look
and feel good, then this could be the industry for you.

www.seek.co.nz
www.trademe.co.nz
www.gumtree.co.nz and

Here at HITO we think the best way to start work in the hair or
beauty industry is to find an apprenticeship. Rather than being in
a classroom, an apprentice gets to work in a real salon, clinic or
barbershop and learn on the job, earning a wage from day one.

Look through the Situations Vacant section of your local

newspaper.

If this sounds like you then read on for more information about
how to prepare for work in this exciting industry.

If you did/are currently doing Gateway, ask your Gateway

salon if they are looking for an apprentice.

www.myjobspace.co.nz.

When youre looking for a job it can be tempting to apply for

anything and everything, but remember that its important to
find the best salon for you. When you go into a potential salon,
clinic or barbershop ask yourself if you would be comfortable
working and learning there. You want to look for a workplace
that is clean, that has an excellent reputation, and where proper
training is already happening.

HOW TO FIND A JOB AS AN APPRENTICE

Being an apprentice means becoming a paid employee, so you
need to apply, go through an interview process and get the job.
If youre on the job hunt, here are some options you can try:
Approach local salons, beauty clinics or barbershops in your
area. If you can, offer to volunteer for no pay for a short time,
maybe after school or in the weekend. This shows that youre
eager and willing to learn. When youre calling into a business
make sure your presentation represents the workplace; think
about your hair, makeup and what you are wearing.
Check out the Jobs section on the HITO website.

I think the best way to get into an apprenticeship is to

put yourself out there, be keen and ready to learn and
just keep door-knocking salons. If youre still at school
then do Gateway, or possibly get an after school job or
part time work in a salon and get yourself in that way.

Check out other job websites such as

CAMERON AITKEN-BOYLE, QUALIFIED STYLIST

69

GETTING READY TO WORK

HOW TO WRITE AN ATTENTION-GRABBING CV

Make sure you always take a copy of your CV with you,

even if you just pop into a salon, clinic or barbershop to
check it out. If theyre not offering a job at the moment,
maybe they can keep your CV on file and give you a call
if anything comes up.

When youre applying for jobs, you will need an up-to-date

and attention grabbing CV. Your CV is designed to sell
you to your prospective employer. Therefore, it needs to
have the X Factor! Outline the things you are good at and
all the fantastic things you have achieved in previous jobs,
at school, and in your personal life. Your CV is the one
place you can boast about yourself without sounding like
a show-off.

Make sure your CV is up to date and get a

friend to edit it for you. A poorly written CV full
of spelling errors can knock you out before you
even get an interview.

There are certain qualities that employers are looking for

in a new apprentice, so make sure your CV shows how
you display these qualities. Some examples are:

NADINE GRATTON, 2014 HITO APPRENTICE OF THE YEAR

Willingness and enthusiasm to learn

DONT GIVE UP!

Hard worker

If you dont get offered an interview at the first salon you

walk into, dont be discouraged. When 2013 Apprentice of
the Year Central Regional Winner Renee Edgarton was on
the hunt for her apprenticeship, she handed out 19 CVs
and only heard back from one salon. Looking back, Renee
has some tips on how she would go about looking for an
apprenticeship if she had to do it all again:

Quick learner
Good communicator
Good listener
Love working with people
Creative and artistic

Walk into businesses with your CV, dont just send the
CV via post or email.

Well presented
Outgoing personality

Be confident in yourself and show them what you have

to offer.

Reliable
Trustworthy

Dress appropriately.

A few points to remember:

Be punctual.

Employers wont expect you to have had lots of

experience, but if you have done anything relevant, make
sure you include this on your CV. For example if you have
done the Gateway Programme or helped with hair and
makeup in your school production or Stage Challenge,
add this to your CV.

Be open and honest.

Be passionate.
Don't let the location put you off (if you want the job,
travel the distance!)
But most of all don't give up. It will happen! A salon owner
once told us this story of how persistence can pay off:

It is also a good idea to outline relevant subjects you

have done at school (such as art, science and maths).
Include the details of any awards or test results that
you are proud of from these.

I have an interesting story about a girl I have just

hired. She has applied five times to work for me.
The first three were a no, the fourth she brought
her CV, dressed smartly, smiled and I thought wow,
shes got some persistence. She is now a HITO
apprentice, a pleasure to teach, she loves the salon,
has fitted in so well, and is eager to learn. She told
me she had learned more in one month with us
than she did during one year of full-time training
at a polytechnic.

Remember to include referees. Referees are people

who can vouch for you and support the things you
have written in your CV. They should be people who
know you in a professional manner, so dont put family
members down as referees. An employer from a past
job, the Dean of your school or a sports team coach are
all good options. Make sure you ask your referees before
you put their details on your CV, so they are prepared to
receive calls from your potential employers.
If you visit the salon in person, include a photo in
your CV. That way it will be easier for the employer to
remember meeting you.

PREPARE FOR AN INTERVIEW

So you have got an interview at a salon, clinic or barbershop that youd love to work for - well done! Now its time
to prepare.

70

Preparation is the key to a successful interview. Do your

research beforehand, so you know a bit about the salon:
what have they achieved, what is their vision for the future?
The more clued up you are, the better!

Keep in mind that its not just the boss you need to
impress at your interview. After you have gone, the
owner is bound to ask the rest of their staff for their first
impressions of you. Smile and be friendly to everyone
you meet, not just the person who is interviewing you.

On the day of your interview, its important that you:

Remember that an interview is your chance to sell

yourself in person. If the owner takes you on as an
employee, they will effectively be buying your time so
they want to know that you will offer value for money.

Make sure you know how to get there, so you dont

get lost.
Arrive on time. A good tip is to make sure that you arrive
at least 15 minutes before your interview. If you arrive
late, your potential employer may already suspect you
have problems with time-keeping.

Confidence is key, but over-confidence is fatal.

Never suggest to the salon, clinic or barbershop owner
that their success is somehow critical to you working
there its not! They are interviewing you because you
need a job, not because the business needs you. Tell the
owner what you love about their business and why you
want to work for them.

Take great consideration into your clothing, makeup,

nails and general cleanliness. Remember, first
impressions last!

Do your research on the barbershop before

the interviewhaving no idea of the shop or the
position you are going for looks unprofessional.
Email or call - don't text unless requested.
Enthusiasm wins every time, and as a young or
new person entering into barbering it can be your
greatest asset, as well as having good awareness
of the industry as a whole."

Always have a couple of questions ready to ask at the

end of the interview.
Finally, a simple thank you for seeing me today, a
handshake and a smile at the end of the interview will
confirm you as a friendly and polite person.

When you gain an interview, be sure to present

yourself beautifully with smart, fashionable clothes
and fresh hair and makeup. Research the salon
and make sure your appearance is fitting for
their image. Make yourself readily available for
interview times, and turn up early. Be confident in
the interview, make eye contact, and smile. Show
interest and enthusiasm this is the time to let
your passion for hairdressing shine!

JULIAN MALONEY, OWNER OF MALONEYS BARBER SHOP,

AUCKLAND
Follow these handy guidelines to ensure you breeze
through your interview:
Arrive early!
Ensure you have good personal hygiene.
Smile and use your manners.

NADINE GRATTON, 2014 HITO APPRENTICE OF THE YEAR

Wear some simple makeup (foundation, mascara, etc.)

but dont overdo it. Guys remember to tidy your facial
hair.

If you follow these tips, were sure that youll find the
right apprenticeship for you in either hairdressing,
barbering or beauty. Enjoy the process and remember
that each interview is a learning curve.

Style your hair! It may sound obvious, but you would

be surprised how many hairdressers wear their hair
in a ponytail for an interview. You are your biggest
advertisement so show off your creativity. For those
interested in beauty, pay particular attention to your
makeup and nails.

IF YOU HAVE ANY QUESTIONS ABOUT APPRENTICESHIPS

OR ABOUT STARTING WORKING IN THE HAIR OR BEAUTY
INDUSTRY, PLEASE CHECK OUT WWW.HITO.ORG.NZ OR
CALL US ON 04 499 1180.

Think about the details clean shoes and manicured

nails can make all the difference to your overall
appearance.
Put some thought into your outfit. Aim to look chic and
professional. If youre struggling, you cant go wrong with
black. Casual jeans and plunging necklines are a no-go.
Dont overdo your jewellery.

71

Meet
Grant Bettjeman
Grant Bettjeman shares his hairdressing successes.

rant Bettjeman will be a familiar to name to many

of you. HITO Trainer of the Year 2013, co-owner of
Bettjemans in Auckland, and recently inducted into
the INDUSTRY Hairdressing Hall of Fame, Grant has had a
successful hairdressing career.

At any given time, Bettjemans has five hairdressing apprentices.

Grant says watching them qualify is always a very rewarding
and proud moment.
Training apprentices is crucial to Bettjemans Grant calls it an
enjoyable challenge. But he also says its a huge job. Not only
do they teach hairdressing skills, but also life skills, grammar,
manners, etiquette, presentation, teamwork, and respect. The
team are also Bettjemanised. They learn all the skills to be a
top member of the Bettjemans team with a strong red-carpet
style everyone on the team follows.

Grants love of hair started when he was a teenager. When he

was fifteen, he says he was fascinated that his Mum could go
into the local salon with faded brown straight hair and come
out with curly black hair.
She looked amazing and she felt amazing, Grant says. I wanted
to be part of that process.

Im a dedicated trainer, partly because I was trained by an

amazing trainer, Grant says. I owe a lot to everyone I train.

When Grant was in high school, he wrote to salons in Auckland

asking for an apprenticeship. Michaels of Remuera (later
Gustles of Austria) invited him for an interview.

For Grant, the most important skills for a hairdresser are

compassion and empathy.

That was the first time I had been in a salon. So many beautiful
people and everything smelled of perfume. I was hooked,
Grant says.

Skills can be taught, Grant says, but these traits have to be felt.
When anyone comes in to enquire about a career in hairdressing,
I always ask why they want to be a hairdresser.

Grant spent four years as an apprentice, and that was only the
start of a successful hairdressing career.

From the beginning I realised what a contribution a hairdresser

can make to peoples self-esteem and sense of well-being,
Grant says. Compassion and empathy are essential to this.

For Grant, some career highlights have included: winning the

LOral Colour Trophy while living in London, being inducted
into the INDUSTRY Hall of Fame this year, and successfully
running his salon Bettjemans alongside his wife Phif.

Maturity is also important. Grant notices that sixteen and

seventeen-year-olds are not always ready for a full career, so a
further year at school or in a training institution can help them
grow into adults. For skill levels, Grant says beginners can go
straight into the salon with no issues. But theres also the matter
of student loans.

Bettjemans salon have been involved in many exciting projects

over the years. They regularly do hair for fashion week, and for
shows by Trelise Cooper. Their current project is a three day,
six show event for Trelise Cooper being held in June. They are
designing headgear and hair styles for a total of fifty models
each day.

Give me a trainee from a private provider and one straight

out of secondary school starting on the same day, and in six
months theyll be at the same level, Grant says. The only
difference is that one has a $10,000 loan.

Working alongside the Trelise Cooper team is always an

exciting challenge, Grant says.

Grant also advises anyone looking for an apprenticeship to

research the salons in which they want to work. They should
know something about the salon and its reputation.

For Grant, working with the Bettjemans team is always a

highlight. He says that the staff are best part of hairdressing
from a business perspective. Some of their staff have been with
the business for ten or fifteen years. Over half of their senior
staff members have been with Bettjemans since they were
apprentices. Even those younger members of the team are
precious, with Grant saying they keep him current and inspired.

Apprentices will continue to be a significant part of Bettjemans

future. Grant plans to continue training and developing the
Bettjemans team.
I love what Im doing, Grant says. I want to keep developing
the Bettjeman brand and lead a creative and diverse team.

72

TOP: GRANT WORKS ON A FASHION WEEK SHOW

BOTTOM: GRANT WITH TRELISE COOPER

Give me a trainee from a private provider and one straight out of secondary school
starting on the same day, and in six months theyll be at the same level. The only
difference is that one has a $10,000 loan."
GRANT BETTJEMAN IN HIS SALON, BETTJEMANS

73

a new spa
experience
We talk to Ina Bajaj, Founder and CEO of Spring Spa,
about the opening of new spa brand, Spring
in Wellington and how they train.

74

"WE VALUE BOTH NEW ZEALAND

AND INTERNATIONAL QUALIFICATIONS."

pring and its sister company, East Day Spa, have a long
history in New Zealand. After founding East Day Spa in
Wellington in 2002, Ina returned to Wellington in late
2014 to open Spring.

New Zealand is currently in the process of developing a spa

qualification the New Zealand Certificate in Spa Therapy
(Level 5). Spring look forward to hiring therapists who have
gained their New Zealand qualification. Spring also approve
of the beauty therapy apprenticeship programme, calling it
an amazing initiative.

Wellington is such a progressive and cool city. Its exciting

to return after 12 years and launch Spring in my home town.
Springs vibrant, creative and fun social spa experience is the
perfect fit with the energy, lifestyle and culture of Wellington.
Spring embraces a social spa approach to beauty therapy.
The spa is set up with a series of side-by-side loungers called
pods. Clients can enjoy treatments alongside a friend. They can
chat to their neighbour, or draw the curtains around each pod
and relax quietly. Each area has access to iPads, so you can
listen to music or check your emails. They also have single and
double rooms available for those wanting private treatments,
away from the social scene.

Once therapists come to Spring the learning and development

never stops. We like to ensure our therapists are up-skilled,
refined, and further developed to ensure we deliver exceptional,
innovative, and world-leading treatments and services.
Training doesnt stop at a qualification. Staff are taught to
provide every treatment, as well as top quality customer
service. Employees have the full support of a larger
management team and spa network.

Ina says. Wellingtonians love to socialise, and theyre always

looking for something new and cool that has great service.
Spring meets those needs.

We might be one of New Zealands largest spas, but we still

embrace a strong family ethos, Ina says.

Bliss, a New York skincare range, is available there exclusively.

Ina says these are results driven products that are very
popular with Wellingtonians.

First launched in Queenstown in 2012, Spring now spans four

locations across two countries. Locations include newly opened
Wellington, Auckland, and Petitenget in Bali. Spring also plan to
open their brand up for franchising.

Spring Spa was designed by Derek Lockwood, Worldwide

Director of Design for Saatchi and Saatchi. Saatchi and Saatchi
helped Ina develop the spa look a unique environment of
award winning design elements. These include crisp white with
splashes of bright colours and natural woods crafted to imitate
and inspire New Zealands landscapes.

Beauty therapists will have the option to advance their careers

by owning their own spa while having the support and network
behind them.
Franchisees go through a full training programme and are
provided with all the resources they need. Everything they
need to run a Spring is pre-made and shipped to the owner,
meaning they can set up anywhere. Trainers and managers
regularly meet with the franchise owner, providing them with
guidance, training and advice in all things spa.

Ina says. We want to be true leaders and innovators in the

industry.
Spring is designed to cater to every clients needs but also aims
to meet the needs of its staff. There is a strong training culture,
with dedicated development for all staff members. Spring
strongly value qualified and experienced therapists.

There is a journey for every client and employee. Ina says

Our staff are our VIPs, through our guidance and training
they become better therapists. Our customers are taken on
an amazing spa journey each and every time and our team
contributes to creating very satisfied return customers.

We value both New Zealand and international qualifications.

We also value a variety of local and international experience,
preferring our staff to have at least three years practical
experience in the industry.

WANT TO GET QUALIFIED IN BEAUTY THERAPY? CALL TANIA BERRYMAN AT HITO ON 021 818 364 OR EMAIL BDEV@HITO.ORG.NZ
FOR MORE INFORMATION ON GETTING QUALIFIED IN BEAUTY.
FOR MORE INFORMATION ON THE DEVELOPMENT OF THE NEW ZEALAND BEAUTY QUALIFICATIONS, VISIT BEAUTYTROQ.COM.

75

ABOVE: SHAVE FOR A CURE | RIGHT: AN APPRENTICE FROM HAIGHT ASHBURY

SHAVING FOR A CURE

HAIRDRESSING WITH HEART

Over the past ten years, Kiwis have been raising
funds and awareness for Leukaemia & Blood Cancer
New Zealand (LBC) by shaving their tresses.

There were about 50 boys who took part in this Shave for
a Cure event, each completing their own fundraising efforts
before having their locks shaved off. The big shave event was
held at Wellingtons central train station.

Jade Mann was one of the hairdressers from Haight Ashbury

who helped with the shave. She says it was a fun event to be
involved with, especially because the boys were keen to get a
bit creative with their shaves.

have for a Cure is a way for people of all ages and stages
to support the six New Zealanders who are diagnosed
with a blood cancer or related condition every day.
Individuals, schools and businesses can all take part by raising
money and then losing their locks.

It wasnt Jades first time helping out with Shave for a Cure.
Last year she shaved three womens heads at an event at
Southern Cross Bar and Restaurant while the year before
she helped at the PricewaterhouseCooper Shave for a Cure.

For hair professionals who want to make a difference in the

lives of others, this is a great charity to get involved with.
By helping out at a Shave for a Cure event, hairdressers can
use their skills to support a worthy cause.

I try to be involved in something each year, she explains.

Jade highly recommends that more hairdressers get involved
in Shave for a Cure. She sees it as an excellent opportunity to
use her hairdressing skills to help others.

This year, Wellington salon Haight Ashbury got behind a Shave

for a Cure event hosted by Hutt International Boys School.
One of the organisers for the event is a client at Haight Ashbury
and he approached the salon to see if theyd like to be involved.
They jumped at the chance!

Its such a fantastic cause, and something hairdressers should

get behind, she says.

76

Shave for a Cure is Leukaemia & Blood Cancer New Zealands signature fundraising event which has been running
for over a decade.
KEY FACTS ABOUT BLOOD CANCERS

Shaving is a bold but simple way of helping the 6 Kiwis who are
diagnosed with a blood cancer or related conditions every day!

Every day, 6 New Zealanders are diagnosed with a blood

cancer: thats about 2,200 New Zealanders a year.

Shave for a Cure is a great way to show solidarity with blood

cancer patients many of whom lose their hair as a result
of life-saving treatments such as chemotherapy and
radiotherapy

The cause of blood cancers is unknown. These diseases

can strike anyone, of any age, at any time, without warning.
Immediate treatment may be necessary and that treatment
can go on for months or even years.

Thousands of Kiwis brave to shave including individuals,

schools, businesses and community groups. They organise
a range of fundraising events across the country mainly in
Shave Week.

LEUKAEMIA
Leukaemia is the most common childhood cancer. Blood
cancers combined (leukaemia, lymphoma and, myeloma)
are the 5th most common cancer in New Zealand.

Leukaemia & Blood Cancer New Zealand (LBC) is the

national charity dedicated to supporting patients and
their families living with blood cancers and related blood
conditions. www.leukaemia.org.nz

LYMPHOMA
In New Zealand, lymphoma is the sixth most common
cancer, with close to 900 people being diagnosed every year.
Lymphoma is the most common cancer of 15-24 year olds.

LBC does not receive government funding the dollars

raised from Shave help fund the core services including
patient and family support, funding for research, awareness
and advocacy.

MYELOMA
Around 300 people are diagnosed with Myeloma in New Zealand
each year. Pacific Islanders and Maori have a higher incidence
of Myeloma.

BECAUSE LEUKAEMIA & BLOOD CANCER NEW ZEALAND DOESNT RECEIVE ANY GOVERNMENT FUNDING THEY RELY ON DONATIONS TO
KEEP GOING. THE WORK THEY DO INCLUDES SUPPORTING PATIENTS AND THEIR FAMILIES, PROVIDING INFORMATION AND EDUCATION
SESSIONS, SUPPORTING AND FUNDING RESEARCH, RAISING AWARENESS, AND ADVOCATING ON BEHALF OF PATIENTS.
FOR MORE INFORMATION ABOUT SHAVE FOR A CURE VISIT WWW.SHAVEFORACURE.CO.NZ.

77

GETTING STARTED

CENTRE PART

LONG SIDE PART

RECTANGLE DISTRIBUTION

MOULD AND SCALE

Kirsty Ryan, HITO Tutor of the Year, shares her knowledge.

ould and Scale what is that? This is a common question from trainees working towards their hairdressing qualification.
Even if they know what it is, they still wonder why on earth its essential for being a hairdresser.

SOME TIPS AND TRICKS FOR ASSESSMENTS

Unit Standard 25077 Mould and scale hair is for people in the
hairdressing industry who wish to develop skills in moulding
and manipulating the hair using a variety of techniques.

Dont allow hair to dry- keep hair wet at all times

This unit wasnt invented to fill in time, or annoy trainees. It is a skill

that is utilized within many services performed in the hairdressing
industry, even if the hairdresser might not be aware of using it.

Choose clients with a wave in their hair - not too straight or

too curly

Use a flexible product to allow for agility

A longish uniform layer is a good length (approx. 15 20 cm)

Mould and scale is a series of techniques executed on a client

with clean wet hair, using a cutting comb, tail comb, dinky clips
and a flexible product for agility. There are 14 different techniques
to be completed, each one combed and sectioned following the
curvature of the head. There should be no straight lines!

Medium density is best

Hair must in good condition
Practice, practice, practice

These moulds encourage identification of the pivot, crest,

occipital and other points of the head such as the corner of
the eye, the middle of the eye, the temple and hair line shapes.
Being able to identify these features will help a hairdresser
understand proportion and balance for a clients hair style.

Note: for assessment this is to be performed on a client.

It is important to understand that all heads come in different

shapes and sizes. It helps the learners when they enter their
2nd year of training and are required to perform more complex
hairstyles. They are able to incorporate these techniques to
transform their style from simple to complex.

2. Analyze the growth patterns and partings of the hair

On completing this unit a hairdresser/trainee will be able to hold

a cutting comb correctly, recognise different hair tendencies
such as natural partings and growth patterns, have improved
dexterity and strength of the fingers, have control of the hair to
provide a smooth finish, and sculpt hair into an agreed design
with speed.

5. Establish whether you are using a parallel or radial distribution

10 STEPS TO MOULD AND SCALE

1. Gather all the tools you will be needing e.g. cutting comb, tail
comb, water bottle, spare towel, dinky clips and work book

3. Decide which mould and scale technique you are attempting

4. Determine which points of the head you will utilise to
complete the technique you are attempting

6. Make sure the hair is clean and wet before starting

7. Holding your cutting comb correctly, find your starting
point and execute your chosen distribution. If executing radial
distribution use the large tooth at the end of the cutting comb
8. Establish other points of the head needed to complete your
chosen technique. Using the end of your tail comb, follow the
distribution lines created in the hair to section off the mould

SO WHEN DO YOU USE MOULD AND SCALE?

Foiling

9. Using your dinky clips to secure the section to complete

your chosen mould. The hair should have a smooth finish

Setting
Blow waving

10. Step back from your design and evaluate the balance and
proportion of the head before having your mould checked
by your assessor. If the balance is not accurate start back at
step 6.

Cutting
Long hair.

78

THE HITO ANNUAL GENERAL MEETING

On Monday 20 April, HITO held their Annual General Meeting (AGM) and Industry Forum.
HITO members came together to get involved and support industry training.

David Patten spoke to the group about the new health and
safety legislation and the impact it will have on our industries.
This is an important issue for our industries, who often face
hazards in their day-to-day work. You can read more about this
earlier in this issue of Forma.

he AGM began with a karakia to welcome the guests.

Led by Dr. Flora Gilkison, HITO Independent Board Chair,
the AGM moved swiftly. Attendees reviewed the HITO
Annual Report and voted changes to the HITO Constitution
to allow the board to recruit co-opted members to help fill
skill gaps. The discussion was thoughtful and productive.

Julian Maloney and Peter Wells led a discussion on barbering.

This was a chance for HITO members to learn more about
an industry recently experiencing a resurgence in popularity.
Guests engaged with the discussion, learning a lot about this
up and coming industry and getting excited about the potential
it offers.

BOARD POSITIONS
Flora Gilkison was re-appointed as HITO Independent Board Chair
for a second term. We also welcomed Julian Maloney to the Board.
Julian fills the elected board position previously filled by Malcolm
Gibbons. Julian brings a background in barbering to the Board,
and they look forward to his insights. Congratulations go to Flora
and Julian. Thank you to Malcolm Gibbons for his commitment to
HITO during his tenure on the board.

Next Erica Cumming, HITO CEO, shared an update on the

qualification review. As of the AGM, both the barbering and
hairdressing qualifications were registered with NZQA.
Erica also spoke about the research HITO had done which
showed how many workers there are in hair and beauty, how
many are qualified, as well as other interesting data about our
industries. Overall, the research suggested hair and beauty
will continue to grow as industries.

THE HITO TRUST

The HITO Board also provided an update on the HITO Trust
discussed at the AGM in 2014. Initially the board considered
placing HITO funds into a trust. This money would be used
to support our industries e.g. through scholarships and other
initiatives. After some discussion, the board decided to review
the need for a trust again in the future, as some aspects of trust
law can be too restricting. For now they hope to seek industry
opinions on ways HITO can support the industry. They will be
seeking applications for a committee to discuss this in the
near future.

WANT TO ATTEND THE AGM NEXT YEAR?

If you wish to attend the AGM and the Industry Forum in
2016, you will need to become an HITO member. Only HITO
members can participate in the AGM. There are several ways
you can become a member.
1. If you are in a HITO training agreement (learner or employer),
you can become a free member while the training
agreement is active.

THE INDUSTRY FORUM

The forum began with a talk from Nigel Latta. Nigel is an
acclaimed clinical psychologist, best known for programmes
such as The Politically Incorrect Parenting Show and Beyond
the Darklands. Nigel spoke about the Psychology of Success.
Nigels talk was entertaining and insightful, teaching attendees
how they can succeed in business and in life.

2. If youre not in an HITO training agreement, you can be a

member for a small annual fee.
Please note that only HITO Employer Members can vote on
motions at an HITO AGM.

TO FIND OUT MORE ABOUT BECOMING A MEMBER, PLEASE CONTACT LAR BRADLEY ON (04) 499 1180 OR EMAIL MEMBERS@HITO.ORG.NZ.

79

NEW STAFF AT HITO

We welcome three new staff to the HITO team.

MEET LEATRICE

MEET KAREN

Leatrice is our new Gateway

Coordinator.

Karen is our new Assessment

and Moderation Administrator.

Leatrice comes to the HITO team from

an administration background, having
managed the administration for a
small business for the past few years.
She lives with her partner and children,
and enjoys golf.

Karen joins HITO from a beauty

background, having worked as a
beauty therapist in Wellington. She also
has a background in customer service
and administration and a degree from
Otago University. She loves travelling
and relaxing in the sun at home in
Gisborne.

Leatrice started at HITO in March 2015.

As Gateway Coordinator, Leatrice is
responsible for managing our Gateway
programme for schools. She is also
managing some of the administration
for our main office.

Its fantastic to have Karen on board.

We look forward to working with her
and having another staff member with
a background in beauty.

Were excited to have Leatrice on board

and to see the Gateway programme
grow under her guidance.

As our new Assessment and

Moderation Administrator, Karen looks
after the administration for QbyE,
Advanced Cutting, appeals, assessors,
and the Literacy Assessment Tool.

IF YOU NEED TO GET IN TOUCH WITH

LEATRICE ABOUT GATEWAY, CALL
(04) 499 1180 OR EMAIL
GATEWAY@HITO.ORG.NZ.

YOU CAN CONTACT KAREN

ON (04) 499 1180 OR EMAIL
AMA@HITO.ORG.NZ.

80

MEET MATTHEW
Matthew Ransfield is our new
Sales and Liaison Manager for
the Auckland region.
He's looking forward to meeting
everyone in Auckland and supporting
local businesses and apprentices with
their training.
Matthew comes to HITO from a sales
background, saying he has been in
direct and indirect sales in various
industries for most of his working
career. Matthew has a genuine passion
to support people of all ages and he
enjoys being involved in mentoring,
both professionally and personally.

YOU CAN CONTACT MATTHEW

ON SLM2@HITO.ORG.NZ OR
MATTHEW@HITO.ORG.NZ,
OR BY MOBILE ON (027) 443 2401.

contact
NATIONAL OFFICE
PO Box 11 764
Wellington 6142
Phone (04) 499 1180

NORTHERN
Phone (09) 579 4844
Mobile (027) 470 0169

AUCKLAND
Phone (09) 579 4844
Mobile (027) 443 2401

MIDLAND
Phone (09) 579 4844
Mobile (027) 480 6550

MID-CENTRAL
Phone (04) 499 5150
Mobile (027) 470 0170

CENTRAL
Phone (04) 499 5150
Mobile (027) 445 5758

NORTHERN SOUTH
Phone (03) 338 5376
Mobile (027) 483 2405

SOUTHERN SOUTH
Phone (03) 338 5376
Mobile (027) 470 0171

only two types of people

know how to use this...

Qualified or
Unqualified
WHO WOULD YOU TRUST?
Been working in New Zealand as a barber for 5 years or more?
Got a qualification to show for it?

Why the hell not?

Want help?

Call (04) 499 1180