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and Max-India Limited, was growing at 100% annually, but its manual, non-
Industry
Healthcare
Business need
Scalable Human Resources system with
standardized processes to handle Max
Genpact solution
Cloud-based multi-tenant HR platform
with standardized hire-to-retire processes
based on Genpacts Smart Enterprise
Processes (SEPSM) framework
Business challenge
Max Bupas HR processes (Hire to Retire) and systems were not integrated
and needed manual interventions for management to take effective
decisions related to people. Moreover, the employee experience for basic
services such as leave, training and payroll were not satisfactory. Data was
maintained in Excel spreadsheets, using manual processes. The chance of
Business impact
incorrect payouts from this system was high. In addition, the formation of
operating expenses
Core HR capability up in three months;
all modules fully operational in 5 months
Automated and standardized HR
processes
Enhanced productivity through selfservice learning capability
the joint venture created a need for multiple reporting channels, in various
access to information. Max Bupa needed to consolidate and standardize
its HR structure to support acquiring and training the people it needed to
sustain its growth, and they wanted to do this quickly.
Genpact approach
Genpact enables intelligent enterprises through the power of smarter
processes, analytics, and technology for greater global effectiveness. Built on
our 15-year heritage of Lean Six Sigma, our cloud-based BPaaS solution for
Max Bupa enabled end-to-end HR operations (BPO transaction processing)
run by pre-trained resources leveraging our global flexible resource model.
Services provided included application and infrastructure deployment and
support for the Oracle HRMS platform as well as help in converting Capex to
Opex via a new Per-Employee-Per-Month (PEPM) pricing model with a onetime onboarding fee.
Genpact solution
After an initial assessment to identify the process gaps, Genpact
reengineered Max Bupas existing HR processes and systems to
Transition:
Created a Shared Service Center to manage HR operations
with SLA-driven metrics
Assessment:
We began the engagement with an initial assessment of
the clients current HR structure and growth plans. Genpact
recommended a BPaaS delivery model, which accommodated
the clients need for a scalable system to handle the companys
rapid growth. It included a variable pricing model which
allowed Max Bupa to unlock working capital to invest in
their core business while at the same time avoiding capital
expenditure on a self-managed stand-alone HR system.
Business impact
This BPaaS solution allowed Max Bupa to quickly implement
proven technologies across a broad footprint in a very short
Process reengineering:
HR function.
About Genpact
Genpact Limited (NYSE: G), a global leader in business process management and technology
services, leverages the power of smarter processes, smarter analytics and smarter technology to
help its clients drive intelligence across the enterprise. Genpacts Smart Enterprise Processes (SEPSM)
framework, its unique science of process combined with deep domain expertise in multiple industry
verticals, leads to superior business outcomes. Genpacts Smart Decision Services deliver valuable
business insights to its clients through targeted analytics, reengineering expertise, and advanced
risk management. Making technology more intelligent by embedding it with process and data
insights, Genpact also offers a wide variety of technology solutions for better business outcomes.
Yogendra Jain
Vice President, Business Development
India: +91 9811804462
yogendra.jain@genpact.com
For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook and LinkedIn.
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