Monique Strong

116 W. Concordia Ave. Milwaukee, Wisconsin

moniquestrong90@yahoo.com Cell: 414.460.5527

Summary of Skills
• Trained, directed and supervised employees engaged in sales
• Inventory-taking, reconciling cash receipts, monitoring sales activities to ensure satisfactory services for
customers
• Assign employees to specific duties

Summary of Qualifications
• Management: Hands-on manager with highly developed negotiation skills and proficient in day to day
business growth and development
• Professionalism: Able to display effective work habits and attitudes within an organizational setting
• Communication: Persuasive communicator with well-developed presentation and negotiation skills. Able
to develop productive relationships with colleagues, customers and staff at all levels
• Customer Service: The overall determination to not only provide a service but a memorable experience to
customer satisfaction

Experience
AutoZone Milwaukee, Wisconsin
Parts Sales Manager 2008-2009
• Open and close store daily monitoring inventory
• Balance safe, registers and prepare deposits from previous business day
• Ensure sales and customer satisfaction over the phone and in person
• Test Automotive parts on test machine (Alternators, Starters, Batteries, etc)

Lena’s Food Market Milwaukee, Wisconsin

General Merchandiser/Customer Service 2007-2008
• Ordered and stocked both dollar products and general Merchandise
• Set Plano-grams and end caps throughout every season
• Cleaned, organized, and front faced both merchandise and shelves for next business day
• Provided customer satisfaction at both front counter and lottery station
• Assisted customers with the day to day trafficking of payments
Tire City Milwaukee, Wisconsin
Store Manager 2003 -2007
• Maintained inventory and supplies, keeping stock up to date
• Facilitated both payroll and book keeping as well as staffing employees
• Ensured and monitored both stability and well keeping of establishment for both staff and customers
• Trained and supervised employee activities to ensure that customers receive satisfactory services and
quality goods.
• Professionally facilitated all customer concerns and suggestions
Dollar Tree Milwaukee, Wisconsin
Assistant Manager 1999-2003
• Opened and closed store daily monitoring inventory
• Balanced Safe and made nightly deposits of store revenue
• Facilitated customers conducting refunds and exchanges
• Took over day to day training
Education
Multicultural Center- Milwaukee, Wisconsin
Microsoft Office Products training Currently Attending
References available upon request
Fenger High School Chicago, Illinois
High School Diploma 1991

References available upon request