Professional Documents
Culture Documents
RESEARCH REPORT
ON
K.L.E Societys
College of Business Administration,
Lingaraj College, (CBALC), Belgaum
AUTOMONOUS
Re-accredited with A level by NAAC
Declaration
I Palash Rathod the student of BBA III Semester 2012, at Collage of Business
Administration Lingaraj College (CBALC) Belgaum. I hereby declare that this project report
on research Study on the branded and unbranded jewellery store in Belgaum is an
independent study carried out by me during the first internship study under the guidance of
Prof. Vibha Hegde Madam
This project was fully prepared by my own effort and has not been published elsewhere until
now. I also declare that this project report has not been submitted to any other university or
for award of any degree or diploma.
ACKNOWLEDGEMENT
I would like to thank Principal Prof P.R.Kadakol and my Internal Guide Prof. Vibha Hegde
and other staff of College of Business Administration Lingaraj College, Belgaum for their
valuable suggestions and guidance to do my project.
Finally I would like to thank my parents & all my friends who stood beside me for
support and guidance to make this project a success and bring out valuable findings and
conclusions.
Table of content
SL.no
Pg. no
Topics
3- 14
Jewellery Industry in India
About Jewellery
Introduction to Indian jewellery market
Key Industry components
Industry Structure
Export
Government initiatives and FDI
Major players in Indian jewellery industry
Organised or branded jewellery market in India
Unorganised or Traditional market in India
Market analyses
Challenges and strategies
15- 17
Back ground of the research
18-37
Interpretation
38
Suggestion
38
Conclusion
39
Bibliography
About Jewellery
Jewellery or jewelry is a form of personal adornment, such as rings, necklaces, earrings and
bracelets. Jewellery may be made from a wide range of materials, but gemstones, precious
metals, beads and shells have been widely used. Depending on the culture and times
jewellery may be appreciated as a status symbol, for its material properties, its patterns, or for
meaningful symbols. Jewellery has been made to adorn nearly every body part, from hairpins
to toe rings
Introduction
The Indian jewellery market is dominated by gold, which consists of almost 80 per cent of
the market share, followed by fabricated studded jewellery including diamond and gemstone
studded jewellery.
India is one of the premier locations for diamond manufacturing. The prospect of being able
to open a truly world class diamond mine in India in the next few years and take India into
the top 10 diamond producing regions in the world is a strong possibility, as per Stefanie
Loader, Bunder Project Director, Rio Tinto. Further, India has also emerged as the largest
cutting and polishing industry for diamond in the world.
Advantage
Manufacturing excellence
Diamonds:
Diamonds have always enjoyed a special place among precious gemstones. In the past,
diamond jewellery was limited to a very small elite segment of the global population.
However, over the past 50 years, diamonds have seen increasing democratisation. Diamond
jewellery has, therefore, emerged as a segment showing significant growth in some of the
emerging markets.
Coloured Gemstones:
This segment includes all other forms of jewellery; precious gemstones (emeralds, sapphires,
rubies and tanzanite) and semi-precious gemstones; silver, pearls, etc. The industry is highly
fragmented, thus generates business opportunity for the organised retailers and dealers to
flourish.
Industry Structure
The gems and jewellery industry in 2011-12 has gone up by about 5 per cent at Rs 2,000
billion (US$ 36.10 billion) against Rs 1,950 billion (US$ 35.20 billion) in 2010-11.
The sector accounted for India's 14 per cent of the total merchandise exports. On the contrary,
the imports of raw materials for making gems and jewellery stood at 32 per cent at Rs 721.60
billion (US$ 35.20 billion) in 2011-12 over Rs 545.64 billion (US$ 9.84 billion) in 2010-11.
The jewellery industry in India is estimated at Rs 1,500 billion (US$ 27.07 billion), of which
only 5 per cent is organised, thus creating opportunity for the foreign players to enter the
Indian market. Consumes nearly 800 tonnes of gold that accounts for 20percent of world gold
consumption, of which nearly 600tonnes go into making jewellery
Exports
The total exports of gems and jewellery during April 2011 to March 2012 stood at US$ 42.84
billion, including that of cut and polished diamonds at US$ 23.33 billion, gold at US$ 16.52
billion and coloured gemstones at US$ 342.80 million
Composition of Exports
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The export of cut and polished diamonds grew manifold in 2010-11 as compared to
2009-10. In 2010-11, the export of cut and polished diamonds was US$ 28251.92
million as compared US$ 18237.56 million, recording a growth of 54.91 per cent.
Coloured Gemstones:
Export of coloured gemstones was registered at US$ 314.54 million in 2010-11 as
compared to US$ 286.78 million in 2009-10, showing a growth of 9.68 per cent.
Gold Jewellery:
Export of Gold jewellery also grew in 2010-11, registering US$ 12885.59 million as
compared to US$ 9669.10 million in 2009-10. A growth of 33.27 per cent was
recorded
Government Initiatives
India is emerging as a huge consumer market for jewellery and other luxury products and
thereby appears as a very attractive opportunity for major brands to establish their presence in
the Indian market. The booming domestic market along with export advantage of the industry
and the Government's decision to allow foreign direct investment (FDI) of up to 51 per cent
in single brand retail stores has attracted various foreign players to the Indian market.
At present, the Indian government allows 100 per cent FDI in gems and jewellery
through the automatic route
For exploration and mining of diamonds and precious stones FDI is allowed up to 74
per cent under the automatic route
minerals other than diamonds and precious stones, metallurgy and processing, FDI is
allowed up to 100 per cent under the automatic route
USA
Singapore
China
Hongkong
UK
Gitanjali Group
C. Mehendra Exports
J.B Brothers
Tara - Ultimo
Reliance Jewel
Navaras
Given the opportunities the branded jewellery market offered; the number of gold retailers in
the country increased sharply. Branded players such as Tanishq, Oyzterbay, Gili and Carbon
opened outlets in various parts of the country. Traditional jewellers also began to bring out
lightweight jewellery, and some of them even launched their in-house brands.
However, the share of branded jewellery in the total jewellery market was still small (about
Rs. 10 billion of the Rs. 400 billion per annum jewellery market in 2002), though growing at
a pace of 20 to 30 percent annually.
The branded jewellery segment occupied only a small share of the total jewellery market
because of the mindset of the average Indian buyer who still regarded jewellery as an
investment. Moreover, consumers trusted only their family jewellers when buying jewellery.
Consequently, the branded jewellery players tried to change the mindset of the people and
woo customers with attractive designs at affordable prices.
MARKET ANALYSIS
The analysis shows that USA, EU, Japan and Hong Kong are the leading importers of major
gems and jewellery products. These countries have been sourcing their jewellery import
requirements mainly from countries such as Hong Kong, China, Italy, USA, Germany and
UK, of which USA, UK and Germany are. Importers as well as exporters . Hong Kong
appears to be more of a trading hub in the Asian continent.
India served as one of the major source countries for diamonds, as also for articles of
jewellery for select countries. In the case of diamonds, India is one of the major importers of
rough diamonds, and one of the major exporters of cut polished diamonds. Indias exports of
cut and polished diamonds have been to all major markets in the world. India is also a major
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Impact of Recession
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Rise in Prices
As mentioned earlier, the prices of precious metals, especially gold and silver, has been
witnessing steep increase, since the last few years, which has been changing the buying
pattern of consumers. During the period December 2008 -December 2009, the price of gold
per ten grams, has increased from Rs 13,445 to Rs 16,870, showing an increase of 26%. Even
though the price of silver had witnessed a decline after February 2009, it again started rising
after April 2009. From Rs 17,847 per kg in December 2008, the silver price increased to Rs
27,430 per kg in December 2009.
Strategies
Branding of Jewellery
Branding of jewellery plays a very important role in the jewellery market as it assures
consumers that the products are of certain quality, durability and conform to several social,
environmental and durability standards. Brand promotion is therefore one of the best modes
of market penetration. Indias gems and jewellery industry is highly unorganized and
fragmented, and till the early 1990s, the average Indian had bought unbranded jewellery from
local jewellers.
At that time, confidence in the local jeweller was the hallmark of the gold jewellery trade in
India. This used to be a major challenge in the way of development of branded jewellery in
India. However, since the late 1990s, there has been a shift in consumer preferences: women
are increasingly opting for fashionable and lightweight jewellery instead of traditional bulky
jewellery. There has been change in consumer trend with the buyers regarding jewellery as an
accessory and not as an investment.
Consumers have also started realizing the value of brands, since it gave them the surety of
quality and durability.
Technology Up gradation
Players in this industry need to adopt latest technology, including the ICT interface in all
aspects, starting from mining, cutting and polishing, to fabrication and marketing.
Technological solutions are available for several of the challenges faced by the gems and
jewellery industry; these solutions include: innovations in designs (through CAD/CAM
machinery), quality and finish of products (through infrared, photo-typing, etching, waxcasting), cost control in process and reduction of wastage (laser cutting, hollow-tube
processing). Imparting of technological solutions may reduce cost and time, which may not
be feasible under conventional methods. Technology also helps the fabricators to churn-out
the new design products in a much speedy way.
Background
Title of the study
A comparative study on the consumer preference towards branded jewellery over un-branded
jewellery in Belgaum
Kalyan Jewellers
Tata Gold Plus
Asmi
Navaras
Gold Palace
Wholesalers
Wholesalers buy products in bulk and sell them to retailers as per the orders placed by
retailers. There are many wholesalers and all will be dealing or selling one specific
ornaments and they will be bringing the ornaments as per the orders placed by retailers.
Research problem
To determine the perception of consumer about branded jewellery as compared to unbranded
jewellery in Belgaum city
Research objectives
To understand the reach and awareness about the branded jewellery in Belgaum city.
To determine the consumer perception about branded jewellery as compared to un-
branded
To understand the consumer buying pattern of branded and un-branded jewellery.
To understand the consumer understanding of branded jewellery based on various
Research design
The research design that I have adopted is descriptive and the method through which I am
going to administer the questionnaire is personal interview and nature of questionnaire will
be open ended, close ended and sampling plan will be and sampling size is 200. Data
collection method is primary data and about industry it is secondary data here I have taken
the information from the internet
Analysis
I have included 17 questions in my survey and the entire respondent answered to the
questions and my interpretation on all the questions are
1) No of people wearing jewellery
A) Yes -100
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Interpretation
Out of 100 samples all the 100 respondent wear jewellery.
The entire respondent wears jewellery some wear regularly while others wear only during
some occasions or festivals
39
29
19
16
13
Interpretation
Out of 100 samples
29% of people said they wear jewellery on festivals
39% of people said they wear jewellery on some family functions
19% of people said they wear jewellery on marriages
13 of people wear it on parties and remaining 12% of people wear it regularly
Out of 100 samples 39 said that they wear on some function so now a days the people wear
jewellery more only during some special occasions that may family function or festivals other
than wearing it regularly
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91
31
15
1
Interpretation
Out of 100 samples
91% of people said that they wear gold
15% of people said they wear platinum and 31% of people wear silver
50
28
13
12
1
Interpretation
Out of 100 samples
12% of people purchase jewellery once in a month
13% of people purchase it once in six months
28% of people purchase it once in a year and
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are p
- 44
-59
- 23
- 13
59
44
23
13
1
Interpretation
Out of 100 samples
44% of people buy jewellery for investment
59% of people buy jewellery for festivals
23% of people buy jewellery for fashion and
13% of people buy jewellery for gifting
Jewellery is not only purchased for the sake of wearing but people purchase jewellery for many
different reasons.
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Value
60
31
28
Interpretation
Out of 100 samples
31% of people value the craftsmanship
28% of people value cost and
60% of people value the uniqueness
Before purchasing jewellery there are something that people like or value most like some of
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jewel
- 67
- 52
67
52
Interpretation
Out of 100 samples
67% of people buy jewellery from branded showrooms and
51% of people buy jewellery from local\family jewellers
Now a days there are many branded stores that have come up in jewellery industries which
are providing wide range of products, latest designs and very good service and 5 such stores
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53
52
38
25
21
17
Interpretation
Out of 100 samples
17% of people go near family jeweller because of convenience
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One thing about un-branded\family jewellery that attracts consumer towards them is
the trust as family jeweller may be our friend or relative so they buy it with them.
Based on my survey what I have found is 53 respondent purchases the jewellery near
their family jeweller because of trust and 52 designs. Design is another pattern that
attracts consumer towards them. Family jeweller will be having old design which may
be not available in branded showrooms. After purchasing the ornaments what
consumer wants is their ornaments at least has to survive for minimum 5 years
without any damage. So even durability is attracts consumer towards them. Other than
trust, design and durability consumer also wants variety of products. Near
local\family jeweller we will get both old and new design products and so variety of
products available near them is more. Price and convenience does not attract more
because people are ready to pay whatever may be the price for the ornaments.
Interpretation
Out of 100 samples all the 100 people are aware about the branded jeweller in Belgaum city
10) Tick against the brand that you are aware about in the market
A) Kalyan jewellers -100
B) Tata gold plus
-66
C) Navaras
-29
D) Asmi
-47
E) Gold palace
-52
Awerness of brands
66
52
47
29
45
36
32
29
30
26
24
Interpretation
Out of 100 samples
45% of people go near branded because of variety of products
29% of people go near branded because of shopping experience
26% of people go near branded because of trendy and fashionable jewellery
36% of people go near branded because of trust
32% of people go near branded because of durability
- 20
-8
-32
-21
-19
32
21
20
19
8
1
Interpretation
Out of 100 samples
22% of people always compare the price
8% of people often compare the price
32% of people sometimes compare the price
21% of people rarely compare the price
19% of people never compare the price
There are two types of jewellery stores that is branded and unbranded so now a days some
people before buying jewellery they just compare the price design and all between branded
and unbranded
21%
79%
Interpretation
Out of 100 samples
79% of people think that the entry of branded has affected the sale of unbranded
21% of people think it has not affected
The entry of branded will affect the sale of unbranded so based on this survey we can see that
79 people think that it has really affected the sale of local dealer While 21 think that it has not
affected
Chart Title
24%
76%
Interpretation
Out of 100 samples
24% of people think celebrity endorsement influence the purchase of jewellery
76% of people think celebrity endorsement does not influence the purchase of jewellery
Celebrity endorsement influences but not much so from the above there are 24 people who
believes that celebrity endorsement really influence them to buy while other 76 believes it
does not influence
15) In what way it influence you?
The people said that it depends up on the actor or actress who endorses the particular and it
also depend upon the popularity of the a brand ambassador like Shivraj Kumar is very
popular actor so many people may get influence by him and from Kalyan Jeweller
16) Do you think local jewellers have to improve upon their service to compete
with branded jeweller?
A) Yes
B) No
Chart Title
20%
80%
Interpretation
Out of 100 samples
80% of people think they have to improve up on their service and
20% of people think they dont have to improve
Improve
44
40
25
18
Interpretation
Out of 100 samples
Findings
Finding no 1
To understand the reach and awareness about the branded jewellery in Belgaum city.
The first objective was to find out the reach and awareness about the branded
jewellery in Belgaum city. The survey was done and the sampling size was 100 and
the entire 100 respondent were aware about various jewellery brands available in the
market. Kalyan jewellers were the only brand which was known to all 100
respondents. Tata gold plus was to 66 respondent, gold palace52Asmi 47 and Navras
to only 29
Finding no2
Finding no 3
Finding no 4
Findings no 5
70
59
60
50
44
40
30
23
20
13
10
1
Jewellery is not only purchased for the sake of wearing but it is also purchased for
many different purposes like now a days people believe that gold is the best
investment sp they purchase the gold and keep it with them. Some people purchase
gold for the purpose of gifting during weddings and all. Some of them may be
purchasing it to wear only during festival or for some special occasions. Based on my
survey I have found that out of 100 respondent 59 of them purchases the jewellery for
festivals 44 purchases it for investment and 23 for fashion and 13 for gifting. People
belonging to the age group of 20-30 purchases it for fashion and investment 30-40 for
investment and they wear rarely during some special occasions and 40+ buys it for
gifting
Suggestions
Based on my findings I would suggest a few things those are as follows:
In branded jewellery many people know the Kalyan jeweller, Tata gold plus and Gold
palace because of their advertisement Kalyan jeweller is the store which advertises a
lot and very few people know about Asmi and Navras. So these two stores need to
increase their advertisement put more banners and create awareness about their brand
in market and about Navaras only the people who visit the Bigbazar know about it so
Conclusion
Here by I would like to conclude that there is a reach and awareness of branded
jewellery store in Belgaum and with the entry of branded store has affected the sale of
unbranded\ family jeweller and many customers have from branded to unbranded.
Belgaum can also be prefect destination for many other branded stores like Joy
alukaas, Reliance jewel Nakshatra Gili and many others.
BIBLIOGRAPHY
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