s

AC-Win

Enhanced Attendant Console for HiPath 4000 and Hicom 300 E / H

The AC-Win 4.0 enhanced attendant

console of the HiPathTM 4000 IP convergence platform and the Hicom 300 E/ H
communication server is a Pentium
PC-based Windows application.
Depending on the size of the system and
the structure of the company or organization, one or more consoles can be installed and allocated to console groups.
The various AC-Win features (up to 60
available) provided are simple to use via
a Windows 2000 user interface, enabling
an operator, for example, to easily switch
external or internal voice calls. The attendant can choose from a number of layout
operations for the call control window,
e.g. for visually impaired people. The operator has the option of displaying all
calls, i.e. outgoing or incoming calls only
in the call journal. Three password-protected authorization levels are available,
i.e. user, superuser and administrator.
When the operator logs onto the system
each day with password if required
the previously programmed personal
attendant console appears on the PC
screen. The new attendant console can
be particularly economical in companies,
in which attendants must perform multiple tasks. In such cases, work at the attendant console is only one task among
many others, such as word processing,
performed on the PC. When calls arrive,
the personal attendant console appears
automatically on top and the application
in progress moves to the background.
The performance of AC-Win can be further enhanced through the addition of
the Plus Package.

AC-Win enhanced attendant console

Attendant window

System concept

Switching functions

The AC-Win enhanced attendant console

is connected to a UP0/E user interface in
the HiPath 4000 or Hicom 300 E / H system via a built-in PCI plug-in card. The
handset, headset and, if necessary, the
recorded announcement equipment and
tape recorder are connected to the PC.
The attendant console can be used with
any standard commercially available PC
and no specific hardware components
apart from the UP0/E card are required.
The functionality provided by this system
is implemented exclusively by means of
software.

Incoming calls are signalled either acoustically or visually on the PC screen. The
call can be forwarded by entering the
telephone number of the person for
whom the call is intended, or by clicking
on the stored extension number in a separate window . The attendant can switch
back and forth between the different
windows which are open at the same
time.
Other functions such as hold, call pickup,
disconnect, switching or call charge display can be activated using the function
keys as well as the mouse.

AC-Win enhanced attendant console

The following is a list of some of the attendant console functions available:

Repertory keys for dialling call numbers or trunk group codes,

User prompts can be set to different

languages by attendant,

Dialling using the memo function,

Serial calls (multiple switching),

Distinctive ringing interval,

Various night service options,

Extending incoming trunk calls without announcement (speed servicing),

Start paging,

Attendant camp-on trunk calls,

Attendant camp-on tie trunk and
internal calls,

Call number dialing, e.g, from a CDROM directory via TAPI.

Extending outgoing trunk calls,

Attendant loop transfer to another attendant console,

Extending incoming trunk calls with

announcement (standard servicing),

Attendant busy override for extending

trunk calls,

Automatic recall trunk, tie trunk, and

internal calls,

Trunk hold,

Toggling between connections,

Plus Package (optional)

Attendant calls new call and recalls,

Specific personal calls,

Extending tie trunk and internal calls,

Attendant override (internal),

Setting up outgoing internal calls by

attendant,

The Plus Package contains the AC-Voice

software. AC-Voice can be used to automatically repeat a personally recorded
message in response to specific types of
call (first call, recall, external call, internal
call, etc.)

Call distribution to ensure an even

load at all attendant consoles with
call queuing,

Number redial of any number or last

number saved,

Switched loop operation trunk and

tie trunk calls,

Attendant calls and toll calls,

Call forwarding on ring no answer after a predefined timeout,

Setting up outgoing external

connections,

Administrative functions

Internal traffic restrictions for subscriber groups,

COS switchover for subscriber

groups,

Headset

Do Not Disturb function for subscriber

groups (group call protection),

Headset (optional)

Recording equipment for recording of

calls,

Checking the numbers.

DS-Win directory service (optional)

The DS-Win directory service is a
Windows application which enables the
rapid forwarding of incoming calls to
requested subscribers. The subscribers
are searched for in a local Access database. As part of the Hicom Domain Management Service (HDMS) or HiPath 4000
Manager, the DS-Win database is automatically synchronized with the central
HDMS database. It is possible to install
DS-Win on the enhanced attendant console along with AC-Win.

Attendants who make a large number of

calls and at the same time have to cope
with other jobs, such as data input,
sometimes need a third hand. The
feather light, plug-in headset comes in
handy here.

BLF-Win busy lamp field

(optional)
The BLF-Win busy lamp field Windows
application displays the status (e.g. free,
busy, out of order, ringing, call diverted,
etc.) of individual users in the telecommunication system in different colors in a
separate window
The operator can thus check the status
of a user before routing a call to him.
A user can be dialed directly from the
BLF-Win application at the push of a button if an internal connection to the
AC-Win application is established.
The BLF-Win functionality can also be
used in DS-Win 2.1. The status of a user
highlighted in DS-Win with the highlight
bar is determined and displayed with a
spontaneous "snapshot" status request.

AC-Win enhanced attendant console

Advantage and savings for the

customer

All of the functions required at the attendant console are concentrated on

one terminal.

Technical data
AC-Win software variants available

AC-Win Version 3.0 for

Windows NT 4.0 operating system

All of the functions are integrated in

one highly ergonomic user interface.

AC-Win Version 4.0 for

Windows 2000 operating system

The recording of personal messages

by AC-Voice greatly facilitates the operators tasks.

AC-Win 3.0 connection options to the following telecommunication systems:

Standard greetings and messages are

no longer required due to the automatic repetition of recorded
messages by AC-Voice.

The possible simultaneous use of

standard PC software along with
AC-Win helps to increase attendant
productivity when the switchboard is
not busy.
The combined use of AC-Win and AC
attendant consoles guarantees customer investment.

Hicom 300 E V3.0

Hicom 300 E V3.1

Hicom 300 H V1.0

at the UP0/E interface

AC-Win 4.0 connection options to the following telecommunication systems:

Hicom 300 E V3.0

Hicom 300 E V3.1

Hicom 300 H V1.0

HiPath 4000 V1.0

The use of an open PC system paves

the way for easy upgrading
(e.g. DS-Win electronic telephone directory, solutions for visually impaired
operators)

at the UP0/E interface

Use of competitively priced PC hardware and software.

Clock frequency

350 MHz

RAM

64 Mbyte

Hardware (minimum requirements)

Windows-2000 -compatible PC with
Processor

Hard disk

Pentium II

2 Gbyte

Long PCI slot

19" monitor (1240 x 1024 resolution)
CD-ROM drive
Sound card

The information in this document contains only general descriptions or general featues, which may not be
available as described for actual application and/or which can change due to further product development.
The desired features are therefore only binding if formally specified at the closing of the contract.
Data sheet 05/02 Reference No.: A31002-G4100-A110-4-7629 Printed in the Federal Republic of Germany DA 05/02 3.0

Su bject to availability. Ri ght of m odification reserve d.

Multimedia keyboard

Siemens AG 2002 Information and Communication Networks Hofmannstr. 51 D-81359 Munich http://www.hipath.de